Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict
-
Upload
wild-apricot -
Category
Government & Nonprofit
-
view
360 -
download
0
Transcript of Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict
![Page 1: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/1.jpg)
Wild Apricot Expert Webinar
Build. Connect. Grow. Membership & more.
How The Best Nonprofits Resolve Internal Conflict Quickly and Get on With Their Mission
Presented by Margaret Sumption
![Page 2: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/2.jpg)
Wild Apricot Expert Webinar
Donald CowperStory ApricotContent Manager
Your Wild Apricot Hosts
Rano GhoshInvictus Apricot
Customer Success Coach
![Page 3: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/3.jpg)
Wild Apricot Expert Webinar
We will email you a link to a recording of this
webinar.
See more webinars: www.wildapricot.com/academy
![Page 4: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/4.jpg)
Wild Apricot Expert Webinar
![Page 5: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/5.jpg)
Wild Apricot Expert Webinar
50,000 membership managers use Wild Apricot everyday
10 years old!
![Page 6: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/6.jpg)
#1 Membership Management Software Provider
![Page 7: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/7.jpg)
Wild Apricot Expert Webinar
Your Presenter
Margaret Sumption
![Page 8: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/8.jpg)
How the Best NonprofitsResolve Internal Conflict
Quickly and Get On with their Mission
Wild ApricotSeptember 26, 2017
![Page 9: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/9.jpg)
Introduction ❑ We Are Hardwired for Connection❑ Seven Strategies to Start Right in Relationships✓ Knowing Ourselves Exceptionally Well✓ Positive Sentiment Override ✓ Creating a Rulebook for the Work✓ Listen with the Intent to be Influenced✓ Aiming High and Right✓ Choosing Successful Over Right✓ Taking Ownership
❑ Reframing a Broken Relationship❑ Conclusion and Questions
![Page 10: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/10.jpg)
![Page 11: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/11.jpg)
I am your boss, BOZO!
Know Yourself Exceptionally Well
![Page 12: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/12.jpg)
•What do I want for yourself?•What do I want for others?•What would the perfect work environment be like?•What can I contribute to creating a healthy and peaceful team?
Ask yourself: What does success look like?”
You set the stage for a successful relationship.
![Page 13: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/13.jpg)
• We are hardwired for connection• Most relationships start out positive
Sentiment override
![Page 14: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/14.jpg)
• Some relationships start out with a “reputation”
Sentiment override
![Page 15: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/15.jpg)
• Our behavior together either adds to the positive sentiment….. Or it detracts from our positive regard
• You have the power to maintain positive relationship sentiment
Sentiment override
![Page 16: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/16.jpg)
The Four Horsemen…
About positive sentiment override….
•Be alert to the Four Horsemen
Source: John M. Gottman, PhD
Sentiment override
![Page 17: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/17.jpg)
Creating a rulebook for the work
![Page 18: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/18.jpg)
Rules of EngagementCreating a rulebook for the work.
![Page 19: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/19.jpg)
Write and review job descriptions
Creating a rulebook for the work.
![Page 20: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/20.jpg)
Create policy, process, and implementation steps clearly.
Creating a rulebook for the work.
![Page 21: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/21.jpg)
Create a Charter of Work.
Creating a rulebook for the work.
![Page 22: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/22.jpg)
Decide how you are going to decide.
What is the problem?What is the real problem?
Why is it a problem?What is our plan?
What is our strategy for executing our plan?
Creating a rulebook for the work.
![Page 23: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/23.jpg)
• Set accountability measures.• Assess conflicts.• Manage conflicts.• Measure results.
Creating a rulebook for the work.
![Page 24: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/24.jpg)
Celebrate outcomes together.
Creating a rulebook for the work.
![Page 25: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/25.jpg)
Listen with the intent to be influenced
![Page 26: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/26.jpg)
![Page 27: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/27.jpg)
Two choices.
You decide.
Choose Successful over Right
![Page 28: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/28.jpg)
Think – Breathe – Then Deliver
• Think first, think again, practice, then deliver.• Follow the 24-hour rule in written correspondence.• Find time to breathe before reacting.• When in doubt, wait…… still in doubt, let it go.
No one ever had to apologize for the something they DIDN’T say.
Choose Successful over Right
![Page 29: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/29.jpg)
Taking ownership
![Page 30: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/30.jpg)
Letting Go Gives You Freedom
Taking ownership
![Page 31: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/31.jpg)
You can’t have a fight……
if you drop your end of the rope.
Reframing a broken relationship
• Find the things you can agree upon• Be assertive• Be cooperative• Be kind• Acknowledge the hurt• Keep your eye on mission
![Page 32: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/32.jpg)
Thank You!
818 S. Hawthorne AvenueSioux Falls, South Dakota 57104-4537(605) 336-0244 or (888) 4-SUMPTION
www.sumptionandwyland.com
![Page 33: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/33.jpg)
Wild Apricot Facebook Group
www.facebook.com/groups/WildApricotTribe/
![Page 34: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/34.jpg)
#1 Membership Management Software Provider
www.wildapricot.com
![Page 35: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/35.jpg)
Wild Apricot Expert Webinar
Build. Connect. Grow. Membership & more.
How The Best Nonprofits Resolve Internal Conflict Quickly and Get on With Their Mission
Presented by Margaret Sumption
![Page 36: Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict](https://reader031.fdocuments.in/reader031/viewer/2022021815/5a6e42f37f8b9a484d8b72c1/html5/thumbnails/36.jpg)
THE END