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Why you need Customer Service Center?
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Transcript of Why you need Customer Service Center?
Customer Service CenterA brief look at the
importance of offering unparalleled customer
service for your business, and why outsourcing presents an economic
solution.
Selling a quality product or offering a valuable service is
ONLY as good as your Customer Service.
If you don’t have the right customer service center as your
partner… everything else that you do might not matter.
So how important is Customer Service?
89% of consumers began doing business with a competitor following a poor customer
experience.
Over 60% of customer service managers select customer
satisfaction as the key metric for determining the success of their
support organization.
86% of consumers will pay more for a better customer
experience.
US consumers prefer to resolve their customers service issues
using the telephone (90%), face to face (75%), company website
or email (67%), online chat (47%), text message (22%), social
networking site (22%).
As you can see, providing adequate customer service is
ESSENTIAL.
But can you AFFORD to pay domestic rates on your
Customer Service Center?
The real question is how can you AFFORD not to offer the BEST
customer service center?
But there’s a way to avoid costly domestic rates …
By Outsourcing the Customer Service Center
InSO has been providing a quality outsourced Customer
Service Center for more than a Decade.
Why Choose InSO are your Customer Service Center?
-Expertly trained reps that master your product lines.-Dedicated and domestic project managers.-Low average wait time.-High customer retention ratio.-State-of-the-art technology and software.-Soft spoken and fluent reps.-Success with more than 200 campaigns.
Ask yourself this: WHY are you still OVERPAYING?
InSO features hybrid billing options… with no ROUND-OFF
billing.
Affordable, Award-winning and high quality outsourced
customer service.
We invite you to call us today toll free to discuss how we can meet
your Customer Service Center needs at: (800) 788-8299.
Or Visit: http://www.inso.us