Why you need Customer Service Center?

19
Customer Service Center A brief look at the importance of offering unparalleled customer service for your business, and why outsourcing presents an

description

A brief look at the importance of offering unparalleled customer service for your business, and why outsourcing presents an economic solution.

Transcript of Why you need Customer Service Center?

Page 1: Why you need Customer Service Center?

Customer Service CenterA brief look at the

importance of offering unparalleled customer

service for your business, and why outsourcing presents an economic

solution.

Page 2: Why you need Customer Service Center?

Selling a quality product or offering a valuable service is

ONLY as good as your Customer Service.

Page 3: Why you need Customer Service Center?

If you don’t have the right customer service center as your

partner… everything else that you do might not matter.

Page 4: Why you need Customer Service Center?

So how important is Customer Service?

Page 5: Why you need Customer Service Center?

89% of consumers began doing business with a competitor following a poor customer

experience.

Page 6: Why you need Customer Service Center?

Over 60% of customer service managers select customer

satisfaction as the key metric for determining the success of their

support organization.

Page 7: Why you need Customer Service Center?

86% of consumers will pay more for a better customer

experience.

Page 8: Why you need Customer Service Center?

US consumers prefer to resolve their customers service issues

using the telephone (90%), face to face (75%), company website

or email (67%), online chat (47%), text message (22%), social

networking site (22%).

Page 9: Why you need Customer Service Center?

As you can see, providing adequate customer service is

ESSENTIAL.

Page 10: Why you need Customer Service Center?

But can you AFFORD to pay domestic rates on your

Customer Service Center?

Page 11: Why you need Customer Service Center?

The real question is how can you AFFORD not to offer the BEST

customer service center?

Page 12: Why you need Customer Service Center?

But there’s a way to avoid costly domestic rates …

Page 13: Why you need Customer Service Center?

By Outsourcing the Customer Service Center

Page 14: Why you need Customer Service Center?

InSO has been providing a quality outsourced Customer

Service Center for more than a Decade.

Page 15: Why you need Customer Service Center?

Why Choose InSO are your Customer Service Center?

Page 16: Why you need Customer Service Center?

-Expertly trained reps that master your product lines.-Dedicated and domestic project managers.-Low average wait time.-High customer retention ratio.-State-of-the-art technology and software.-Soft spoken and fluent reps.-Success with more than 200 campaigns.

Page 17: Why you need Customer Service Center?

Ask yourself this: WHY are you still OVERPAYING?

Page 18: Why you need Customer Service Center?

InSO features hybrid billing options… with no ROUND-OFF

billing.

Affordable, Award-winning and high quality outsourced

customer service.

Page 19: Why you need Customer Service Center?

We invite you to call us today toll free to discuss how we can meet

your Customer Service Center needs at: (800) 788-8299.

Or Visit: http://www.inso.us