Why VoIP is better. Save $1,000's over traditional phone services.
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Voice Over IPVoice Over IP
A New Choice In A New Choice In TelecommunicationsTelecommunications
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Features hidden and difficult to useFeatures hidden and difficult to use
No control over moves, adds, changesNo control over moves, adds, changes
No support for remote workersNo support for remote workers
Multiple locations costly and hard to manageMultiple locations costly and hard to manage
Upgrades and expansions too costly and unpredictableUpgrades and expansions too costly and unpredictable
Can’t justify retaining phone system expert on-staffCan’t justify retaining phone system expert on-staff
Difficult maintaining communication between branch Difficult maintaining communication between branch officesoffices
Difficult to manage multiple phone numbers and voicemails Difficult to manage multiple phone numbers and voicemails
Too many messages all over the place — voice, cell phone, Too many messages all over the place — voice, cell phone, e-maile-mail
Multiple vendors make it difficult to manage invoicingMultiple vendors make it difficult to manage invoicingHow does your current system stack up against these How does your current system stack up against these challenges?challenges?
What You’re Saying About Phone What You’re Saying About Phone SystemsSystems
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Now there’s a Better Way!
Hosted Voice Over IP Servicefor Business
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No more headachesNo more headaches
Inexpensive to implementInexpensive to implement
Simple to control, configure, customizeSimple to control, configure, customize
No more upgrades (i.e., protection from obsolescence)No more upgrades (i.e., protection from obsolescence)
Unparalleled productivity gainsUnparalleled productivity gains
Scale according to your needsScale according to your needs
Why Hosted VoIP Service?Why Hosted VoIP Service?
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PBX or Centrex replacement services voted Product of the PBX or Centrex replacement services voted Product of the Year Year 2003 by 2003 by Internet Telephony MagazineInternet Telephony Magazine
Hosted IP voice service for local and long distance voice Hosted IP voice service for local and long distance voice Individual handset phone number assignment and dial-toneIndividual handset phone number assignment and dial-tone
Long list of Class 5 featuresLong list of Class 5 features
Intra-enterprise private dial plan managementIntra-enterprise private dial plan management
Hosted IP voice services provideHosted IP voice services provideIP-enabled productivity tools for managing moves, adds, changes IP-enabled productivity tools for managing moves, adds, changes
Web- and audio-based conferencing serviceWeb- and audio-based conferencing service
One box for fax, voice, voicemail, and e-mail (unified messaging)One box for fax, voice, voicemail, and e-mail (unified messaging)
Web-based portal for end-user management and personalizationWeb-based portal for end-user management and personalization
Why Hosted VoIP Service?Why Hosted VoIP Service?
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How will VoIP How will VoIP
make your life simpler?make your life simpler?
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Create “National” campusCreate “National” campusAllows the combination of multiple sites on one call planAllows the combination of multiple sites on one call plan
Free your IT staff to maintain systemsFree your IT staff to maintain systems
Save Operating and Capital expense dollarsSave Operating and Capital expense dollarsNo new infrastructureNo new infrastructure
Free “On-Net” callingFree “On-Net” calling
Reduce support costsReduce support costs
No large investment upfront No large investment upfront
Ability to easily manage moves, adds and changesAbility to easily manage moves, adds and changes
Disaster RecoveryDisaster Recovery
Advanced feature setAdvanced feature set
VoIP BenefitsVoIP Benefits
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Easy Login from Any Web BrowserEasy Login from Any Web Browser
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Service dynamically synchronizes all communications between User Web Portal, Microsoft Outlook, your desktop phone, and IP-enabled wireless devices
Phone syncs with browser
Mobile syncs with browser
Synchronize CommunicationsSynchronize Communications
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Manage all from Manage all from your Web portalyour Web portal
Available from any Available from any Web browserWeb browser
Easy access to Easy access to company and company and personal personal directoriesdirectories
Easy template to Easy template to updateupdate
Personalize Your Personalize Your CommunicationsCommunications
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Shared company Shared company directorydirectory
Eliminate Eliminate multiple multiple directoriesdirectories
Look up first, Look up first, last, or partial last, or partial namename
Available from Available from any Web any Web browserbrowser
Easy to updateEasy to update
Update once for Update once for everyoneeveryone
Click on any Click on any name to dialname to dial
Company DirectoryCompany Directory
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Easy to make and return Easy to make and return callscalls
Using any browser or Using any browser or phone, see who calledphone, see who called
Return calls with a clickReturn calls with a click
Look up previously dialed Look up previously dialed numbersnumbersReturn missed calls Return missed calls directly from a call logdirectly from a call log
Call LogsCall Logs
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Improves accessibilityImproves accessibility
Treat callers selectively (to Treat callers selectively (to increase productivity)increase productivity)
Prioritize how callers are Prioritize how callers are handledhandled
Create special call groups Create special call groups (e.g., VIP versus Family)(e.g., VIP versus Family)
Certain callers can find you Certain callers can find you anywhere anywhere
Only give out one phone Only give out one phone number on business cardnumber on business card
Protect privacy – no longer Protect privacy – no longer give out your home phone give out your home phone numbernumber
Call PriorityCall Priority
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One click to call a One click to call a favorite favorite
Locate favorite numbers Locate favorite numbers in one placein one place
Speed dial key Speed dial key customers or vendors customers or vendors without a manualwithout a manual
No special codes No special codes neededneeded
Add favorites with a Add favorites with a clickclick
User never touches the User never touches the phonephone
Billing codes availableBilling codes available
Improve ProductivityImprove Productivity
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Work from homeWork from home
Work from hotelWork from hotel
Work from client’s officeWork from client’s office
Work from anywhere!Work from anywhere!
No special hardware or linesNo special hardware or lines
Work From Any Internet ConnectionWork From Any Internet Connection
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• Set up a remote office instantly
• Only need an Internet connection and a direct-dial phone
• Call from remote location but display your office name and number
• No geographic limits• Protect privacy by
sending calls with Caller ID
• Eliminate multiple expense reports
Make It Easy For Your TeleworkersMake It Easy For Your Teleworkers
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Forward calls to any Forward calls to any number number
Mobile phoneMobile phone
Home phoneHome phone
Remote officeRemote office
Another extensionAnother extension
Forward calls to voicemail Forward calls to voicemail easilyeasily
No feature codes to access No feature codes to access or programor program
Make and Take Calls From Any NumberMake and Take Calls From Any Number
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Send unwanted Send unwanted callers directly to callers directly to voicemail voicemail (or broadcast a (or broadcast a busy signal)busy signal)
Stop Unwanted CallersStop Unwanted Callers
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Find Me/Follow MeFind Me/Follow Me
Call Logs Call Logs MissedMissed
IncomingIncoming
OutgoingOutgoing
Directory AccessDirectory AccessFully synchronized Fully synchronized with Outlookwith Outlook
Contact Directory is Contact Directory is always up-to-datealways up-to-date
Sync up multiple Sync up multiple contact directoriescontact directories
Outlook IntegrationOutlook Integration
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• Manage all inbound messages quickly
• Prioritize your responses to callers
• One location to manage all your messages
• Listen to voicemail as you read e-mail
• View and print faxes, or fax from an e-mail
• IMAP and POP3-compliant
Unified MessagingUnified Messaging
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• Delivers a single-source, easy-to-use audio and Web conferencing solution for users
• No special hardware or vendors
• Available from any
Internet browser• Support multiple user types – Scheduled and On Demand
ConferencingConferencing
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Say goodbye to Say goodbye to multiple vendors, multiple vendors, long waits, and high long waits, and high costscosts
Control moves, Control moves, adds, and changes adds, and changes from any locationfrom any location
View and print View and print service records service records anytimeanytime
Manage remote Manage remote offices from main offices from main officeoffice
Free up your IT staffFree up your IT staff
Office Administrator PortalOffice Administrator Portal
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Change employee info in a Change employee info in a few clicksfew clicks
Respond to business needs Respond to business needs instantlyinstantly
Expand and downsize to Expand and downsize to accommodate needs accommodate needs without vendors, hardware, without vendors, hardware, and new trunksand new trunks
Change hunt groups Change hunt groups without calling vendorswithout calling vendors
Instantly change employee Instantly change employee access to features and access to features and restrictionsrestrictions
Make changes in a few Make changes in a few clicksclicks
Follow easy-to-use promptsFollow easy-to-use prompts
Instant Moves, Adds and ChangesInstant Moves, Adds and Changes
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Class 5 features you’re used to:Class 5 features you’re used to:Call ForwardCall Forward
Call Pick upCall Pick up
Call WaitingCall Waiting
Call HoldCall Hold
Call ConferenceCall Conference
Call TransferCall Transfer
Do Not DisturbDo Not Disturb
Call ParkCall Park
Caller IDCaller ID
RedialRedial
Speed DialSpeed Dial
Executive Call HandlingExecutive Call Handling
Group Line SharingGroup Line Sharing
And More…And More…
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Upgrades or
New Features
Remote User
Features
Facilities/Reach
Disaster Recovery
/SLA
Telephones
Capital Expense
Opex
Hosted Service PBX-based Centrex No system purchase IP phones
Purchase system 25-100K average
No system to purchase
Browser based MACs from any Internet connection
New investment New Installment
No new features Order from local Tel Co.
Work from any Internetconnection
No special equipment
Special design Special equipment
Not an integrated solution
Customer premise mgmt Local telephone company
Level 3 reliable networkand redundancy
Loss of service outage Purchase extra equipment
for redundancy
Local telephone company
IP, analog, digital Proprietary Proprietary and analog
U.S. (and EU 2Q04) is on-net
No new capital investment Browser-based
No new capital investment Browser based
No new capital investment Browser-based
How is This Different from a PBX or How is This Different from a PBX or Centrex-based system?Centrex-based system?
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How is your Hosted VoIP system How is your Hosted VoIP system deployed?deployed?
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Standard PBX and IP Standard PBX and IP PBX functionalityPBX functionality
Separate providers for voice, Separate providers for voice, data, and video servicesdata, and video services
Separate providers for Separate providers for voice, data, and video voice, data, and video servicesservices
Unique proprietary systems Unique proprietary systems and supportand support
Traditional DeploymentTraditional Deployment
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Hosted ServicesHosted Services
Hosted Voice, Conferencing, Hosted Voice, Conferencing, and Unified Connection all in and Unified Connection all in oneone
Integrated Web portal with Integrated Web portal with Outlook integrationOutlook integration
Single provider for all Single provider for all converged servicesconverged services
Standards-based solutionsStandards-based solutions
Your Hosted VoIP DeploymentYour Hosted VoIP Deployment
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Your Hosted VOIP System converges all services and features on a nationwide backbone and delivers interconnection to PSTN solutions.
Network TopologyNetwork Topology
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Hosted PBX
Local calling
Local Toll calling
Unlimited On-net calling
Off-net Long Distance (additional per-minute fee)
Remote Calling
Unified Communications
Web and Audio Conferencing
Personal Communications Manager (PCM)
Business Phone Plan
Same features as Business Plan plus:
Business Plus Plan
PackagesPackages
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Call Center
On-DemandConferencing
User Web Portal integration with Microsoft Outlook
These options require minimum of Business PlanThese options require minimum of Business Plan
Unified Messaging
A La CarteA La Carte
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T-1T-1
NxT1NxT1
DS3DS3
DSLDSL
Any existing Broadband Any existing Broadband Connection*Connection*
Access OptionsAccess Options
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Equipment OptionsEquipment Options
Polycom IP 501
Additional CPE OptionsCisco 7940 — 2 Lines with full duplex speakerCisco ATA186 — 2-port analog adapterPolycom IP 600 – Six Lines with full duplex SpeakerPolycom IP Conference Room Phone
Six Lines Full duplex speaker
Three linesFull duplex speaker
Cisco 7960
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• Add, move, or change voice
lines in minutes instead of the
traditional days or months• End users determine how and
when to be contacted, freeing
up the admin time
Administrative
• Provide customers one
number to reach you
anywhere• Assign VIP treatment for
hot prospects so calls
aren’t missed• Track calling activity with
one click
Sales
• Click-to-call from anywhere on Internet-enabled cell phone• Operate in the field like you’re in the office
• Notification of voicemail messages saves you time and expense
Mobile Employees
• Connect to same phone system as HQ
• Enjoy all the benefits of the
“office” in all remote offices• Forward voicemails back to
corporate
Telecommuter and SOHO
• Implement efficient communications system with minimal time, effort, cost
• More time to focus on systems and issues
IT
Sample End-User ApplicationsSample End-User Applications
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Is the phone a critical part of your business?Is the phone a critical part of your business?Is your business highly collaborative? Do you use conferencing today?Is your business highly collaborative? Do you use conferencing today?Want to eliminate the costs and management associated with branch Want to eliminate the costs and management associated with branch offices?offices?Do you have a mobile sales force?Do you have a mobile sales force?Is your business focused on customer service?Is your business focused on customer service?Do you anticipate rapid or uncertain growth?Do you anticipate rapid or uncertain growth?Are you planning an office move soon?Are you planning an office move soon?Are you looking for increases in business productivity?Are you looking for increases in business productivity?Do you want control and management over moves, adds, and Do you want control and management over moves, adds, and changes?changes?Do you want to eliminate costly upgrades or expansion?Do you want to eliminate costly upgrades or expansion?Do you want immediate access to new features?Do you want immediate access to new features?
Are You a Candidate for Hosted VoIP?Are You a Candidate for Hosted VoIP?
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• Increases your productivity• Cuts monthly telecom costs• Scales with your needs• Simple to control, configure, and customize• Allows you to focus on your business instead of your communications
systems
As We End Our SessionAs We End Our Session