Why UC is Relevant for all Sizes of Business - Not Just Large Ones

© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023

Beat ComplexityWhy Unified Communicationsis relevant for all sizes of Business

Andy Powell“Solutions Evangelist”

Lenovo User

Change:- ShoreTel champion partner conference to

© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023 2

Is Unified Communicationsrelevant for all sizes of Business?

but!

Lenovo User

A veritable sprinkling


What do clients need?

3

Lowest Total Cost of Ownership

Easy to Use and Easy to Manage

Scalability Reliability and Availability

© 2010 ShoreTel, Inc. All rights reserved worldwide.

The UC Opportunity

The Challenge

Simplicity “v” Complexity

Rewards of Simplicity


VoiceUnified

Messaging

Presence and IM

Video

Business Processes

Office AppsIntegration

Mobility

Home

OfficeMobile Hotel

Airport Wifi

ConferencingWeb

Collaboration

Unified Communications

© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023© 2009 ShoreTel, Inc. All rights reserved worldwide.

Revenue

Cost

Focus on the business


The UC Opportunity

• Simplicity• Less travel• Low TCO• Optimized

• More calls• Happier customers• Connected

businessAgility

Revenue

Costs

Lenovo User

Can we tidy these up with better graphics?


Speeding up the business


The UC Opportunity

The Challenge

Simplicity “V” Complexity

Rewards of Simplicity


The Challenge

• Skill retention• Downtime• Time to repair• Speed of change

• Longer Calls• Unhappy Customers• Non-productive time

Complexity

Revenue

Costs

Lenovo User

Ditto with this slide.


Complexity Slows

Business


Complexity slows down the business


The UC Opportunity

The Challenge

Complexity “V” Simplicity

The rewards of simplicity


Avaya’s complex architecture


Microsoft’s complex architecture


Cisco’s complex architecture


PSTN

DistributedVoice Server[physical or virtual]

PSTN

ShoreTel Director

ContactCenter

Headquarters Server [physical or virtual]

PSTN

SINGLE-IMAGE ARCHITECTURE

IP WAN

LONDON

SYDNEY PARIS

ShoreTel’s brilliantly simple architecture


System Management HeadcountShoreTel survey results reveal a 70% to 80% cost reduction vs. other IPT platforms

Customer Industry & Location Phones SitesShoreTel

FTEIPT

(Calc)TDM

(Calc)

Telecommunications (US) 210 3 0.1 0.8 1.7

Engineering (US, Israel) 350 8 0.05 1.3 2.8

Telecommunications (US, APAC, EMEA) 400 3 0.125 1.5 3.2

Manufacturing (Canada & China) 420 7 0.125 1.6 3.4

Sports & Entertainment (US) 425 4 0.125 1.6 3.4

Professional Services (US) 450 19 0.1 1.7 3.6

Manufacturing (US) 500 5 1.0 1.9 4

Healthcare (US) 700 4 0.2 2.6 5.6

Healthcare (Canada) 700 3 0.4 2.6 5.6

Lenovo User

Can you take the large sites out above 1000 users and the one with a question mark.Usual marketing magic required


RELIABILITY DOWNTIME PER YEAR

99.9% (3-nines) 9 hours

99.99% (4-nines) 1 hour

99.999% (5-nines) 5 minutes

99.9999% (6-nines) 30 seconds

99.99999% (7-nines) 3 seconds

Architecture: reliability


Servers FansPower SuppliesDisc DrivesData ConnectorsMultiple boards

Hours of outages per server per year

The problem with servers


ShoreTel FansPower SuppliesDisc DrivesData ConnectorsMultiple boards

Minutes to seconds of outage per year

The problem with servers


TOTAL2 8ShoreTel Cisco

Switch based Call Processing(3) MCS 7835

(2) General Purpose

Monitoring

Voicemail (1) MCS 7845

Mobility(1) MCS 7825

(1) MCS 7835

E911 (2) MCS 7825

Server comparison


TOTAL2 6ShoreTel Avaya

Switch based Call Processing (2) S8800

(2)General Purpose

Monitoring

Voicemail(1) S8800(2) General

Purpose

Mobility (1) General Purpose

E911

Server comparison


TOTAL2 9ShoreTel Microsoft

Switch based Call Processing (4) General Purpose

(2)General Purpose

Monitoring (2) General Purpose

Voicemail (2) General Purpose

Mobility (1) General Purpose

E911

Server comparison


Phone Provisioning

Voicemail Presence Contact Center

E911

Unified CM Admin

Unity Admin Unified Presence Admin

Unified Contact Center Admin

Emergency Responder Admin

Provisioning complexity


Director

Phone Provisioning

Voicemail Presence Workgroups E911 Mobility

ShoreTel’s provisioning brilliant simplicity


Call control and voicemail

Gateways Phones Survivable remote office

E-911

Microsoft’s vendor complexity


Control Unit

Base Cards

Daughter Cards

Each control unit must have up to 8 cards installed

Avaya’s deployment complexity


ShoreTel’s deployment simplicity


The UC Opportunity

The Challenge

Complexity “V” Simplicity

The Rewards of Simplicity


Why should it be complex?


ShoreTelApplications

ShoreTelIP Telephones

ShoreTelVoice Switches

ShoreTel’s end-user brilliant simplicity


$26.06

AvayaMitel CiscoMicrosoftShoreTel TDM$M

Implementation and training

Capital cost for network upgrade

Capital cost for telephony system

Long distance charges

Network costs

Electricity consumption

System management, MACs, downtime

Support services$19.16$18.23

$14.06$13.13

$5.86

TCO Results


The rewards of simplicity

36

SIMPLE TODEPLOY

SIMPLE TOLEARN

SIMPLE TO

USESIMPLE TO

MANAGE

SIMPLE TOSCALE


Brilliantly Simple

Why UC is Relevant for all Sizes of Business - Not Just Large Ones

Technology

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