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WHY ROYAL LONDON?When you’re looking for a pension provider, you’ll want a company with a proven track record. At Royal London, we’re dedicated to bringing you the best in pensions. This leaflet will tell you more about why you should choose us to provide your workplace pension.

WE’RE THE UK’S LARGEST MUTUAL LIFE, PENSIONS AND INVESTMENT COMPANYWhen we first opened our doors in 1861, we wanted to help people to help themselves. And it’s been our way of thinking ever since. As a mutual, we’re owned by our members. So when we say we’ll put you and your employees at the heart of our business, we really mean it.

WE’RE PENSIONS EXPERTS It’s important to us to be really good at what we do. We aim to make sure that our customers enjoy financial freedom in their later years. We’re proud to play such an important and valuable role in people’s lives. We’ve won some awards we’re really proud of, including:

• Money Marketing Awards 2017 (Best Pension Provider).

• 2017 Defaqto 5 Star auto enrolment rating for Retirement Solutions.

• FTAdviser Online Innovation and Service Awards 2017 (5 Stars for pensions online service for the 11th year running, Company of the Year).

• Corporate Adviser Awards 2017 (Best Group Pension Provider, Ultimate Default Fund for the 6th time).

• Financial Adviser Service Awards 2017 (5 Stars for pensions service for the 9th year running).

WE’RE HERE FOR THE LONG TERM We know that a key concern for you is financial strength. As a mutual, we can offer firm foundations of financial security. We have good financial strength, so you can have confidence knowing that we’re here for the long term.

SHARING OUR SUCCESSAs we don’t have shareholders, we believe our members should share in our success. And we really want your employees to feel the benefit of being with us. So when we do well, we’ll aim to boost their retirement savings by adding a share of our profits to their plan. We’ve called this ProfitShare.

THIS IS FOR EMPLOYER USE ONLY AND SHOULDN’T BE RELIED UPON BY ANY OTHER PERSON.

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WORKING WITH US MEANS... Our people You’ll have a dedicated implementation manager to guide you through the journey by:

• Taking the time up front to make sure you understand what you need to do and when.

• Helping you understand what you’ll need to do to run your scheme and help you make the decisions about how it’s set up.

• Collecting all the decisions you need to make, filling in the paperwork and setting up your scheme for you.

• Helping make sure your data and processes are ready for running your scheme.

• Providing training and hands on support to use our online system.

• Being there to answer any questions you have.

• Giving you access to a dedicated website with a range of materials, including videos, for further support.

• Making sure everything’s working as expected when you’re up and running.

Our streamlined five stage implementation process is explained later in this document.

Our default investment propositionYou can choose from our risk-targeted default investment proposition, that:

• Meets all the latest DWP and TPR guidance.

• Provides a range of risk levels to select from.

• Can be tailored to meet your requirements.

You’ll benefit from our quality governance framework, which includes:

• Quarterly oversight by our Investment Advisory Committee (IAC).

• Independent members and chairperson.

• Input from external experts.

You’ll need to decide whether you’d like to use our auto enrolment system to help manage your employer duties or use an alternative system. Our focus is on the right solution for you and we have an online solution and service that caters for both.

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Our auto enrolment solutionIf using our solution, you’ll have access to a comprehensive auto enrolment system which can:

• Help you manage your auto enrolment tasks and the rules for your scheme.

• Assess your workforce and automatically enrol your workers.

• Automatically produce and deliver all the statutory communications for your scheme.

• Provide online and telephone opt out for your workers.

• Provide online opt in for your workers.

• Keep the required records for your auto enrolment scheme.

• Provide you with a pre-filled certificate to sign if you’re using certification.

• Provide you with information that helps you to complete your declaration of compliance with the Pensions Regulator.

Our communicationsYou can access our range of workplace communication material. Engaging with your workers will raise awareness about the pension plan and the importance of saving for retirement. You can use:

• Posters

• Postcards

• Leaflets

• Pension scheme website

• Emails

• Letters

More importantly, to comply with your employer duties, you need to communicate with your workers at certain times. If you use our auto enrolment system, not only will we produce your statutory communications, but we’ll give you a range of options on how they should be delivered. This includes communications relating to:

• Postponement

• The right to join or opt in

• Auto enrolment

• The terms and conditions of your pension scheme

These services are all included as part of our 5 star service so they come at no extra charge.

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OUR FIVE STAGE IMPLEMENTATION PROCESSHere at Royal London, we recognise that you need to prepare for auto enrolment and be ready for your automatic enrolment start date, but with minimal impact on your business. That’s why we’ve developed a streamlined, five stage implementation process and will work with you to get your scheme up and running on time.

What can you expect from us? First of all, we’ll appoint a dedicated implementation manager to you who will provide personal support and guidance throughout each stage of the implementation process; emailing relevant material and speaking to you over the phone and through online conference technology. So you can be confident that you always know what needs to be done and when – with someone there to answer any questions you might have.

1. Start implementationTo start your journey, we’ll provide your implementation plan for putting your scheme in place. This will outline the key milestones you need to reach and when you need to reach them. It will also define the key roles and responsibilities for completing each stage.

We’ll help you to do all of this by recording the right information about your business and scheme, and issuing you with a pre-filled scheme application form, including the legal agreements.

By the end of Stage 1, you will have:

• Defined your project team• Understood the implementation process

and implementation plan• Approved your scheme implementation

form including the legal agreements

2. Understand the processesWhen your scheme is up and running, you’ll need to adopt some new processes to keep things moving in the right direction. Before you can do that, you’ll need to understand:

• Your new processes• Your data requirements• The impact on your businessWe’ll help you to understand all of this by providing material on what your new processes might look like and how these will fit alongside your day to day activities. We’ll agree and issue your process guide at the end of your stage 2 meeting, which outlines the steps you need to complete and when you need to do them by.

We’ll then provide you with our data guide so that you can see what data is needed and the format it should be in.

You also need to consider your worker communications and we’ll provide you with examples of these.

By the end of Stage 2, you will:

• Understand your auto enrolment processes and how to get your processes ready

• Be clear on the data we need and when you need to provide it.

What are the five stages?

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3. Get your data readyOnce you understand the data you need to provide, you need to ensure it’s accurate and in the right format. We’ll help you to do this by carrying out tests to make sure everything works as it should.

We’ll provide you with sample data templates which can be used to send us the data for testing and we’ll let you know if

everything is in the right format or if you need to make any changes.

By the end of Stage 3, you will have:

• Given us your data in the right format

• Agreed a process for keeping your data up to date

4. Run your schemeWe’ll provide full training on our auto enrolment system, each time you run a process for the first time. You should review the training material available online beforehand to help you prepare and raise any questions you may have. Your training will include how to:

• Produce your worker communications• Assess your workforce• Deal with workers joining and leaving

your scheme• Process pension contributions

If you’re using certification we’ll give you a pre-filled certificate and we can also give you certain information to help register your scheme with the Pensions Regulator.

By the end of Stage 4, you will:

• Understand how to complete your auto enrolment processes

• Be able to use our online services

5. Complete implementationAfter your scheme is up and running, we’ll arrange a review meeting to make sure you’re happy with what you need to do and everything is working as it should.

We’ll ask for feedback on your experience and review your auto enrolment processes. We’ll then pass all the information about your scheme to your ongoing servicing team and provide you with their contact details.

By the end of Stage 5, you will:

• Be comfortable running your auto enrolment scheme

• Understand who to contact if you have any queries in future

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November 2017 14L22403/6

Royal London1 Thistle Street, Edinburgh EH2 1DG

royallondon.com

All literature about products that carry the Royal London brand is available in large print format on request to the Marketing Department at

Royal London, 1 Thistle Street, Edinburgh EH2 1DG. All of our printed products are produced on stock which is from FSC® certified forests.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions.

Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL. Royal London Marketing Limited is authorised and regulated by the Financial Conduct Authority and introduces Royal London’s customers to other insurance companies. The firm is on the Financial Services Register,

registration number 302391. Registered in England and Wales number 4414137. Registered office: 55 Gracechurch Street, London, EC3V 0RL. Royal London Corporate Pension Services Limited is authorised and regulated by the Financial Conduct Authority and provides pension services.

The firm is on the Financial Services Register, registration number 460304. Registered in England and Wales number 5817049. Registered office: 55 Gracechurch Street, London, EC3V 0RL.