8/3/2019 Why Quality is Still an Exclusive Concept and What is the Remedy

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Mohammad Zaid http://iso-qms.blogspot.com/

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Why Quality Is Still an Exclusive Concept and What Isthe Remedy?

Quality is exclusive. It is not common. No doubt.

The question is why it is so and what is the solution?

We have plentiful of proved quality theories affirmed both quantitatively and

qualitatively. We saw many quality gurus checking in after industrial revolution and

who authenticated with their own concepts the worth of implementing quality system

in any organisation.

We came to know about the fundamentals of QC, QA, TQM, Statistical methods ofquality control, Japanese concepts of Toyota production system, JIT, 5S and many

more.

Still there is something which is preventing the implementation of quality system in

organisations. Management is not serious, managers are not aware of benefits of

implementing quality system and executives assumes it to be an extra headache.

There are many reasons for this alien attitude. Few may be applicable to only some

organisations, some will not be agreed upon at all by some managers. But there is onemisconception that is widely spread and is preventing the implementation of quality

system in organisations.

Misconception that Quality only involves increase incost

There is no doubt that Quality involves cost and higher quality product means more

cost.

For thisCost-of-quality(COQ) is such a tool which makes quality improvement

justifiable for just about every business organisation, regardless of size, because such

systems do not require a major investment of resources.

COQ systems measure the cost of poor quality in an organisation.

The COQ consist of

1. Prevention costs

2. Appraisal costs3. Internal failure costs

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Mohammad Zaid http://iso-qms.blogspot.com/

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4. External failure costs

The higher the level of quality, the lower the cost of poor quality.

The idea that the failure costs can be reduced through marginal, discretionaryinvestments in prevention and even appraisal activities is largely what makes COQ

accounting so meaningful to an organisation.

Implementing COQ systems is not an easy task. Roadblocks frequently encountered

include:

Management does not allocate sufficient time and resources.

The "softness" of indirect quality cost data makes using those data

controversial.

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Mohammad Zaid http://iso-qms.blogspot.com/

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Lack of training in quality concepts and group facilitation methods makes it

difficult to lead or participate in cross-functional teams.

Quality concepts are often inhibited by financial concepts. For example, quality

concepts are not budgeted, but rather managed and reduced by investing in

prevention activities.

If companies can avoid such hurdles and implement COQ systems, the benefits are

numerous. The advantages of having a COQ system include:

Quality data are more easily accepted because they are gathered and analysed

with the accounting department.

The COQ system aids in the evaluation of capital investment alternatives.

The COQ system helps justify and drive investments in prevention activities,

which lowers quality costs.

The COQ system leads to the development of more advanced performance

measures in the areas of customer satisfaction, production, and design to better

target indirect quality costs.

Return on investment and sales are improved while reducing costs.

Summary

A COQ system is a relevant quality management process that organisations can use to

initiate and sustain their quality improvement efforts. Its success should be judged by

quality costs reductions over time by management's commitment to it and other

quality improvement initiatives.

For Article on Quality visit my bloghttp:/ / iso-qms.blogspot.com/

Link to Previous Articles

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3 Ms. | 5 Whys. | 5 Ss. | 6 Ms. | 7 Wastes. | 8D.

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Elements of resistance to Quality Management

15 Inspirational Steve Jobs Quotes

4. Misconceptions about the ISO 9000 family

5. Philip B. Crosby: Four Absolutes of Quality Management and 14-Step Quality

Improvement Plan

6. Benefits of Implementing a QMS

7. IS TQM A TOTAL SOLUTION?

8. ISO List

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Mohammad Zaid http://iso-qms.blogspot.com/

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9.

10.

Twelve Obstacles to Implementing Quality

11.

Quality Control Tools

12.

PDCA Cycle

13.

Top Quality Gurus

14.Quality management system - Summary of requirements

15.

Difference between Quality Assurance and Quality Control

16.

What is ISO 9000?

17.

Quality Glossary A to Z

18.

The Quality Control Audit - By Kaoru Ishikwa

19.

The eight principles of quality management

20.

Executive Summary of the 14 Toyota Way Principles

Toyota Production System

For suggestions & feedback contact me at er.zaid.2004@gmail.com

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