Why customers are not happy by fola daniel adelesi
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Transcript of Why customers are not happy by fola daniel adelesi
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WHY CUSTOMERS
ARE NOT HAPPY
- FOLA DANIEL ADELESI
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
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If customers are not treated well, they will not be happywww.ediblepen.org ~ +234 803 416 3006 ~
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Some customers want to be greetedwww.ediblepen.org ~ +234 803 416 3006 ~
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Customers don’t expect you to boss
them aroundwww.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
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They want to get more than they pay for,
not lesswww.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
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Customers don’t like it when
perceived value does not match
what they’ve paid for
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
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Customers get angry when you laugh at them for something they did
or because of something they don’t know
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
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When you make your customers
feel inferior they become unhappy
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
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You should never make a customer
feel unwanted
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
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Customers don’t like it when you show
preferences to other customers in their
presence
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Wasting customers’ time gets
them angry
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Lying to a customer is in
appropriate
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Never allow a customer feel
deceived
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Customers don’t like it when a business they
patronize does not have a feedback
platform
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When feedback is not attended to customers
get angry
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If customers complain about a
staff and such staff is defended by the
company
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When the staff in a company makes the customer realize no
one can deal with him or her because of a
customer’s complaint
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If suggestions from
customers are never taken
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Some customers want a personal rapport with the
staff.
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Revisiting customers
don’t like to be treated as strangers
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When you underrate a customer’s influence
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Customers don’t expect to bear the
consequences of your inadequacies or any
action from the company
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It annoys customers when companies take
decisions that will require a change from
customers without preparing them for it.
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Making customers feel, ‘you got the
money now the rest is their headache.’
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You should not make customers pay for your own decisions!
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Customers expect the package to match the content
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Don’t give customers the
impression they don’t have a choice
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Never create the impression you
don’t need a customer’s money.
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Being continuously charged for a service that’s never delivered
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Making customers pay
for services they never requested
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How conducive is
your business environment
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A shabby email does not work for some customers
and it makes them unhappy!
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A cold answer on telephone is not what a customer
expects when calling!
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Always reaching the answering machine when
complaints need to be made becomes
and issue!
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Customers hate having to always meet the lousy
staff or attendant.
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Frowning faces don’t
make customers
happy
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Not being sensitive to customers’
religion or tribe or nationality
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
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Repeating the unpleasant
experiences that customers
complain about gets them angry.
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
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Delivering below promises or
making extravagant
promises you don’t intend to keep.
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
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Regardless of all known and proven business strategies,
you are not in business until you have happy customers!
- Fola Daniel Adelesi
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
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THANK YOU!
FOLA DANIEL ADELESI+234 803 416 3006
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]