Why Cloud Workforce Optimization?
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Transcript of Why Cloud Workforce Optimization?
Visit info.adtechglobal.com/blog to learn more Infographic created by:
Why Cloud Workforce Optimization?
Eliminate the most complex, costly and time-consuming aspects of your Workforce Optimization solution and experience the cloud -- a hosted environment that simplifies
operations and cuts expenses.
KEY BENEFITS
CUSTOMIZED DEPLOYMENTS
SAVE MONEY NOW
PRODUCT AVAILABILITY
FLEXIBILITYFAST IMPLEMENTATION
SCALABLE LICENSES
VERSION CONTROL
More than
There will be an
N+N REDUNDANCY
of organizations will have personal data on IT systems they dont own or control.
VIRTUAL APPLIANCE ON CUSTOMER SITE
GEOGRAPHICALLY REDUNDANT DATA CENTERS
EXPERT REAL-TIME MONITORING OF PLATFORM
%
%
65
11
of enterprise IT organizations will commit to Hybrid Cloud
Shift in IT budget from
CLOUD DELIVERYTO
In the Next Year...
PREDICTED HOSTED CONTACT CENTER MARKET GROWTH
2017
2012
2011$1.561 billion
$1.761 billion
$3.162 billion
By 2019, Gartner predicts
90%
Sourceshttp://centrinetcorp.com/2015/03/17/infographic-release-cloud-predictions-2015/ http://www.inin.com/resources/Documents/Frost-and-Sullivan-Cloud-Contact-Center-Trends.pdfhttp://www.gartner.com/newsroom/id/2513615
About Adtech GlobalAdtech Global delivers solutions to help businesses improve customer service operations and maximize workforce efficiency through cloud and premise-based workforce optimization (WFO) software, customized hardware, and managed and professional services. As a Verint partner, Adtech Global provides consulting, training, support and implementation services as well as actionable monitoring/alert services and speech analytics consulting programs.
IN-HOUSE
HostedSaaS Private HybridPremise system hosted
in a datacenterMulti-tenant Private rack space System managed on
customer site
CLOUD DATA CENTERS ARE SECURE