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WHOSE JOB IS IT ANYWAY?... WACAC 2014 Sebern Coleman, Jr. Lori Filippo Slide 2 QUESTIONS TO THE GROUP What are your responsibilities listed by your administration and job description? (Desired results) What are your actual responsibilities given the nature of your job? What are the roadblocks to accomplishing task on your job? What are some misconceptions about your job? Slide 3 PURPOSE OF THE ACTIVITY To define what is expected from us on our job Desired Results To list what our job actually entails and what we are actually able to accomplish Close the GAP! Slide 4 INTRODUCING HUMAN PERFORMANCE IMPROVEMENT/TECHNOLOGY (HPT/HPI) Several definitions of HPT Systematic process to articulating business goals, diagnosing performance problems, recommending targeted solutions, implementation, managing cultural issues, and evaluating the success. (Sanders, 2002) systematic process of linking business goals and strategies with the workforce responsible for achieving the goals. (Van Tiem, Moseley, and Dessinger, 2000) Slide 5 USE OF THE MODEL Identifies the GAP between what actual results and the desired results. Identifies the reasons why actual results are not being met Environment and behavior Creates intervention plans Implementations and changes Evaluates the implementation to see if it is effective Slide 6 FIVE PHASES OF THE HPT MODEL Performance Analysis Cause Analysis Intervention Selection and Design Intervention Implementation/Change Management Evaluation Slide 7 Slide 8 THE BEST PEOPLE FOR THE JOB Performance Improvement bases evaluation on 5 key components Knowledge Skill Capability Motivation Work Environment Slide 9 TRADITIONALLY Objective and Mission scanned and seen if goals are aligned with the work being produced Assessment of the staff Interviews Focus Groups Observation Conducting a GAP analysis between desired results and actual results Implementing Interventions that addresses the needs of the workers Constant Evaluation Slide 10 HOW CAN WE USE THE MODEL TOGETHER As counselors from both avenues, we can: ideally identify what we would like for the other area to accomplish Understand the realities of each others job Understand the roadblocks to accomplishing desired results Creating strategies that create a win-win scenario to close the GAP Slide 11 ENVIRONMENTAL ANALYSIS - WORLD Eight schools across the state of Nevada 2 universities 1 state college 4 community colleges 1 research institution Southern Nevada One of each to service 2.1 million people Slide 12 ENVIRONMENTAL ANALYSIS - WORLD Clark County is the 5 th largest school district in the nation (314,000 students) Larger school districts = poorer academic performance, especially amongst Black and Hispanic students 60+ high schools 27,000 seniors in the 2013-14 school year 17,000 (63%) graduate; 16,000 (59%)if you subtract those who fail the fail the state proficiency test (actually dont graduate) Minority is the majority Slide 13 Compared to the 63% graduation rate, on 58% of males in Clark County graduate. 54% of Hispanics graduate while 48% of African Americans graduate Slide 14 CULTURE OF SOUTHERN NEVADA What comes to mind when thinking about Southern Nevada? Gambling Entertainment 24 hour city Tourist Driven Night Clubs Disney World for Adults Slide 15 WHAT THIS MEANS FOR EDUCATION Education is low priority from the top down Make more money working on the Strip than people who have a bachelors degree Best HS students often leave the state Large population of adult students coming back to college Slide 16 ORGANIZATIONAL ANALYSIS - WORKPLACE Nevada State College 12 years old; youngest institution in the state Only state college in Nevada Struggling for differentiation from community college Commuter college; no residential life 3400 students; transfer population in the largest (60%) Lack of traditional student life of campus infrastructure Continuous department reorganization Slide 17 STUDY IN SOUTHERN NEVADA Conducted two different studies during the Spring semester HS Counselor impact on college preparedness Role Discrepancy in HS college counseling and college admissions Surveys distributed both hardcopy and online survey tool (Qualtrics) Both quantitative and qualitative Slide 18 PARTICIPANTS 14 (66%) college admissions/recruiters for NSHE (Nevada System of Higher Education) 37 (12%) counselors from CCSD (Clark County School District) 112 (30%) recent CCSD graduates (2012 or 2013 graduates) who were enrolled at NSC for Spring 14 Slide 19 FINDINGS FROM THE STUDY 27 different high schools represented 9.75 years = average time spent as a counselor 1 year min; 25 years max 408 students = average caseload 100 students min; 600 students max 48 years = average age of counselors that participated 31 years min; 62 years max Slide 20 FINDINGS HS Counselors agree that they are adequately trained to counsel students on post-secondary options, but only somewhat agree that they spend adequate time advising students on post-secondary options HS Counselors agree that they have a good working relationship with the college recruiters, but are on the fence as to whether the recruiters understand their day-to-day responsibilities Slide 21 ROADBLOCKS AND UNREALISTIC EXPECTATIONS Administration Caseload Utilized as support staff Continuous scheduling changes Office used as an information hub Slide 22 DESIRED RESULTS FOR COLLEGE COUNSELORS Provide information to students about post- secondary options Teach HS parents about college Provide information on financial aid Help students find money for college Make sure students have a smooth transition from high school to college Do whatever it takes to ensure the student is successful in college Slide 23 CURRENT PRACTICED TO CAN BE IMPROVED Help students understand the Financial Aid aspects of college Provide counselors with updated information about the college Provide more general information about college, not just about the specific institution Fieldtrips and college awareness Work with individual student concerns Slide 24 COLLEGE COUNSELOR PARTICIPANTS Four colleges that recruit in Southern Nevada represented UNR, UNLV, CSN, NSC 30 years = average age of admissions counselor/recruiter 23 years min; 42 years max 9 yrs = avg years working; 3.5 yrs = median Slide 25 FINDINGS College counselors strongly agree that they spend an adequate amount of time advising students on post-secondary options and are adequately trained to counsel students College counselors are on the fence as to whether HS counselors know what their job entails. Slide 26 ROADBLOCKS AND UNREALISTIC EXPECTATIONS Not enough staff to support prospective students HSI pursuit provides unrealistic expectations when recruiting students Lack of resources provided by the administration External factors in the district Uncertainty of how job performance is measured Slide 27 DESIRED RESULTS FOR HS COUNSELORS Navigate the path to college Provide resources to get to college Educate students on what to expect in college Differences between HS credit and college credit Educate students on the programs and opportunities at my institution Provide emotional and academic support Slide 28 CURRENT PRACTICED TO CAN BE IMPROVED Make college presentations mandatory Be more responsive with phone calls and emails Provide more access to students information Passing off responsibility for college counseling Explain to students what will happen at college visits Slide 29 HOW WE USE THIS INFORMATION Analyzed to unrealistic expectations, actual results, and the desired results Evaluated our current practices to fill the GAP Created improvement plans were needed Implemented across the department Slide 30 IMPLEMENTATIONS Cross train admissions counselor/recruiters on financial aid and academic advising House workshops with special groups at high schools Liaison between recruitment and orientation. Work with every school in the Valley Provide Annual Counselor Breakfast. Work directly with Office of Financial Aid Slide 31 Provide flash drives to counselors with updated information Attend quarterly counselor meetings hosted by CCSD Communicate with counselors more than just via phone and email College 101 workshops Partner with HS school clubs and organizations to provide opportunities to visit the campus Slide 32 QUESTIONS TO THE GROUP What assessment and interventions can your department implement? Even if there is no resources allocated from the administration? Slide 33 QUESTIONS? Contact Information Sebern Coleman, Jr. Nevada State College sebern.coleman@nsc.edu Lori Filippo Nevada State Colleg Lori.filippo@nsc.edu