Who we are & what we do…

MCFT (McFarlane Telfer) started as a business in 1992 as a stainless steel

fabrication business with the MD and two employees on the shop floor.

Since then, the company has grown significantly.

MCFT maintain commercial kitchens for catering and refrigeration purpos-

es.

A team of our technicians, come out in vans and look after cookers, fridg-

es and dishwashers.

We operate nationally and provide our services to major clients. Examples

of some big co-operate companies we do work with are:

Our target market are those in education, healthcare, major venues and

the public sector.

We do not deal with clubs, pubs, restaurants.

What we enjoy…

Charity work we’re proud of

At MCFT, we like to do a lot of charity work and help raise money for spe-

cial causes and we make sure that we maintain the importance of a

strong link between ourselves and the community. We support a variety of

causes and often fundraise as a team in and out of work whether it may

be an event or an activity. Examples of charities we have raised money

for are:

Sebastian's Action Trust

Love Underdogs

The Stoke Association

The Trussel Trust

Sport in Mind

Building Stimulation

Alexander Devine Children's Hospice

Alzheimer’s Society

Liveability London

Heart & Souls

MacMillan Cancer Support

Willow Wood Hospice

Shouts

Whilst working closely on our charity work and relationships with people

externally, we came up with a way that we can maintain this both inter-

nally and externally.

3X5’s—£5 each

Internal—£10 each

External—£20 voucher

Our departments...

Business Improvement

The business improvement department focus particularly on

lean process design and continuous development. This de-

partment will oversee all other departments in the business

and will work as a singular unit in order to champion change

across all departments. Business Improvement also look at de-

sign, project management, software development, program-

ming standard operating procedure implementation and

change management.

Operations

The operations team is a dynamic, exciting and company focused team.

Solely on the maintenance of commercial kitchens for high end users. Their

key role is to make sure that MCFT’s customers and Engineers are proac-

tively kept in the picture at all times. They deliver the excellent customer

service which we are renowned for. Our customers are blue chip organisa-

tions, household names and prestigious brands and we require our custom-

er service team to reflect their demanding standards.

Accounts

The accounts team often have interns come in and help within the depart-

ment. The team look at all aspects of the financials including payroll. They

process purchase and sales ledger, chase in the money and then pay it

out making sure they meet the deadlines of inland revenue, payroll and

our suppliers.

IT

The IT team work on making the technology at MCFT work efficiently and

strive to develop technology to meet the needs of the business. This is so

that the business can run smoothly with no technological barriers. Working

with applications that allow us to store our company data, making it effi-

cient and effective for all of our departments across the business to use.

HR

Our HR team is all about the people of MCFT. They focus particularly on the

learning and career development which is a big part of MCFT’s backbone,

which is to support our ambitious growth plans and is based on a funda-

mental belief of enabling our people to grow via external and internal train-

ing programmes. HR reviews recruitment / recruitment needs, current legis-

lation, completing probation reviews, seeking & reviewing feedback to sup-

porting line managers with their responsibilities.

Sales & Marketing

Sales & marketing deal with MCFT’s clients. They have a team of BDM’s cov-

ering the UK offering a focused approach, both geographically and by

business sector, supported by an internal customer facing team. They oper-

ate a consultative approach with our customers, preferring to demonstrate

a high value proposition and then absolutely make sure that every one of

us across the business, fully delivers against the pre-set requirements.

Apprenticeships

We offer Apprenticeship programmes to those that show a real desire to

engage, develop and grow within our company. This is a great opportunity

for those that wish to show their capabilities and earn whilst they learn, as

opposed to going to University once they have concluded their school

studies. Doing an apprenticeship at MCFT will not only allow you to gain a

qualification whilst earning a living wage, but it will also allow you to share

your ideas, get involved with a number of exciting projects, and have a sig-

nificant impact on the business.

This is no government based apprentice-

ship. We are an independent employer,

offering opportunities to learn, develop

and progress all whilst earning a living

wage.

Careers and development – why us?

As an increasingly growing business, we are constantly increasing our ca-

reer opportunities too.

At MCFT we focus significantly upon the improvement and development

of our people, seeking endless opportunities within a number of career

paths. There are NO limitations to your development within MCFT. Examples

of other programmes we run for students for the development of their skills,

knowledge and experience are:

Interns

We have a number of interns that join MCFT for placement opportunities.

This is to help them grow and develop endless amounts of experience and

knowledge within the work place during their studies. Bringing in interns to

MCFT also adds and creates value for us as a business. Bringing in new and

bright ideas to help our business develop as well as them. As our previous

interns will vouch for, we are always keen to retain talented individuals and

provide them with interesting and rewarding long term career opportuni-

ties.

Graduates

Our Graduate programmes, join us either for a short or permanent basis af-

ter their studies to kick start their career at MCFT. It’s a fact, that most grad-

uates will end up working in SME’s – but to see the career paths plotted out

and the milk-rounds by the big employers, you’d never have guessed it!

We believe this is a really interesting, engaging, rewarding place to work –

where you can get involved and make a real difference and we will make

sure that we offer structured, challenging, mentored environment – where

you will be encouraged to go as fast and as far as you sensibly can.

Accreditations for the development of our people...

Investors in People is the mark of high performance in business and people manage-

ment.

With a community across 80 countries worldwide, successful accreditation is the sign of

a great employer, an outperforming place to work and a clear commitment to sustain-

able growth. MCFT were awarded the platinum award in 2016.

40 UK businesses have achieved the Princess Royal Training Awards standard in 2017.

The successful organisations ranged from multi-nationals and SME, through to charities,

the public sector and small employers. What each organisation has in common is its

commitment to investing in its people. MCFT were awarded the 2017 Princess training

award.

McFarlane Telfer Ltd

Investing in staff training

Equipment maintenance | 100+ employees | Maidenhead

This commercial catering and refrigeration servicing company is using learn-

ing and development to ensure that it continues to grow at a rate of 30% per

year. It has significantly invested in its infrastructure to support staff training

and is a memorable exemplar for other SMEs in mature industries.

Customer service apprentice

At MCFT we are looking to offer the opportunity for students that are seek-

ing alternative options to University, a Customer Service Apprenticeship,

starting at Level 3 standard.

The Diploma in Customer Service level 3 focuses the apprentice on devel-

oping their understanding of how customer service delivery affects cus-

tomer expectations and how the customer service process can be im-

proved through customer feedback and effective teamwork.

What we are responsible for

MCFT is responsible for supporting the apprentice through this qualification

by providing leadership, guidance and opportunities to gather evidence

in mandatory and optional units. They can use their normal performance

management processes to monitor the progress of the apprentice, pro-

vide feedback and guide development.

Apprenticeship Programme:

Combines a blended delivery approach of theory and practice, enabling

the apprentice to learn and develop new skills through application in the

workplace.

The delivery schedule consists of a flexible learning approach; using face-

to-face training 1-2-1 visits to the apprentice and employer, e-learning

study guides, market leading webinars and podcasts.

Throughout the learning programme, the apprentice will develop the skills,

knowledge and behaviours detailed in the apprenticeship standards be-

low.

After completing the Level 3 NVQ, other qualifications you could advance

to are:

Level 4 NVQ Diploma in Customer Service

Level 3 NVQ Certificate in Customer Service

Customer Service Advanced Apprenticeship

Institute of Leadership and Management (ILM) qualifica-

tions.

After completing the Level 4 NVQ, you might consider taking one of the In-

stitute of Leadership and Management (ILM) qualifications.

The 6 Mandatory units are:

1. Organise and deliver customer service

• Understand how to organise customer service delivery

• Be able to plan the delivery of customer service

• Be able to deliver customer service

2 Understand the customer service environment

• Understand the concepts and practices underpinning customer service delivery

• Understand the relationship between customer service and a brand

• Understand the structure of customer service

• Understand the implications of legislation on customer service delivery

3 Understand customers and customer retention

• Understand Customer Relationship Management (CRM)

• Understand customer retention

• Understand the measurement of customer satisfaction

4 Principles of business

• Understand business markets.

• Understand business innovation and growth

• Understand financial management.

• Understand business budgeting.

• Understand sales and marketing

5 Manage personal and professional development

• Be able to identify personal and professional development requirements

• Be able to fulfil a personal and professional development plan

• Be able to maintain the relevance of a personal and professional development plan

6 Resolve customers’ problems

• Understand the monitoring and resolution of customers’ problems

• Be able to deal with customers’ problems

Optional units include those in IT, management and leadership, business administra-

tion, use service partnerships to deliver customer service, monitor the quality of cus-

tomer service interactions, negotiating, handling objections and closing sales, develop

resources to support consistency of customer service delivery etc

What are the benefits?

An apprenticeship at MCFT will enable you to:

• Earn money while you learn

• Gain on-the-job experience

• Achieve a nationally recognized qualification

• Earn job-specific skills

• Expand your knowledge

• Fit study around employment

• Improve your math's, English and ICT skills

• Improve your career prospects and chance of promotion

What we are looking for...

Skills

Ambition

Self-Control

Time management

Building workplace confidence

Able to identify resolutions quickly and effectively.

Sensitivity to the metier (understanding the refrigeration and catering industry and

therefore understanding the customers needs).

Attentiveness

Clear Communication Skills

Ability to use “Positive language”

Acting skills

Adaptive to other areas of the business

Personal qualities

Sense of urgency

Adaptable to change

Flexible and mature approach to working unsupervised

Efficient in a dynamic fast paced environment

Developing your career here could lead to excellent progression. Even

abroad…

We offer careers, not jobs,

and this means broad and

challenging career paths

for each of the roles within

MCFT. For a small compa-

ny with big ambitions, we

have an impressive array

of roles and opportunities

to aspire, develop and

give people the confidence that they can achieve great

things.

We have developed our own training programmes for the dif-

ferent roles across MCFT. Each programme includes the follow-

ing must haves:

Technical

People

Commercial

Each circle is rigorous in their assessment, recognised externally

and tailored to individual development plans.

Competence Triangle

Requirements

We are looking for candidates that will have completed their

sixth form education on completion of their A Levels or equiva-

lents. Minimum requirements of 5 GCSE passes including Maths

and English Grade A – C (9 – 4 on the new grading system), and

Level 3 qualifications, including A levels, NVQ/SVQ Level 3, or a

BTEC National.

Knowledge of Microsoft Office Applications (Word, Excel, and

PowerPoint) with proficient typing skills.

Our Culture

Select, develop, nurture, enjoy, appreciate

Curious, involved, energised, sleeves-rolled-up

Vision, direction of travel, rules of engagement

We are passionate about…

• Respect for people

• Leadership

• Humility

Your Career Path

These qualifications can help you get

ahead in almost any industry, as good

customer-service skills are essential for

many careers.

Those looking to start a customer-service focused career may want to

take these qualifications as part of an Apprenticeship. The Apprentice-

ship in Customer Service helps you build your skills while you gain valua-

ble work experience.

What’s next?...

Want to join us on this exciting journey at MCFT as an ap-

prentice?

Once you have registered your interest with us, we will then

shortlist suitable candidates that wish to become a customer service ap-

prentice here.

By registering your interest, send us a chatty letter outlining information

about yourself, your hobbies / interests and why you want to do a custom-

er service apprenticeship at MCFT along with what you are currently study-

ing. Email us at people@mcft.com.

Once we have got a grasp of what sort of person you are, we’d like to get

to know you more.

You will then be invited to spend the day with us here at our head offices,

giving you the chance to learn more about us as a business and we can

get the chance to learn more about you.

Working times and location

Our working times are 8am – 5pm Monday to Thursday, and 8am – 4pm on

Friday.

We are based at our head offices in Maidenhead, Westacott Business

Centre, Berkshire SL6 3RT.

Hear it from them...

"Throughout my time with MCFT, I have been consistently challenged -

whether that be during my summer internship or now working in Operations

- responsible for a team of engineers and customer sites. This has earned

me a fast-track development program" - Adam O'Sullivan, Management

Development Program, MCFT

"This business works because of the people - We look after each other, we

expect high standards from each other and we're all human! We try and

support each other, we try and enjoy what we do and the company we

keep"

“I never thought I would be travelling to Dubai on a monthly basis to devel-

op technicians when I started out with MCFT 10 years ago”

“I have recently joined the MCFT HR team to develop my desire to pursue

a career in HR. This started through gaining the exciting opportunity to do 2

weeks work experience with the team, helping them on an on going pro-

ject of theirs. This provided me with extremely valuable experience whilst

learning about the ins and outs of the company. The experience inspired

me to not only take on a career in HR, but most importantly inspired me to

do this for MCFT. I was then offered an apprenticeship opportunity which

means I can now learn and gain a HR qualification whilst putting my efforts

into the company. Why MCFT? MCFT is a rapidly growing organisation that

focus’s particularly on the succession and development of their people.

With this focus, along with visions, drive and determination, this is what has

proved to give MCFT the success they stand with today. It is within my inter-

est to work with them to contribute and help them develop even further

with their focus and strive to constantly improve on what they do best. The

team have been extremely welcoming and supportive of my career aspi-

rations and I look forward to what’s to come with many opportunities.” –

Faye