Who is in charge of your healthcare experience?

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Mark Ackley Healthcare Transitions Mark Ackley, Healthcare Transitions

description

Mokitas get in way of the healthcare experience. Take charge by killing those mokitas. Change the conversation and you can change the experience.

Transcript of Who is in charge of your healthcare experience?

Page 1: Who is in charge of your healthcare experience?

Mark AckleyHealthcare Transitions

Mark Ackley, Healthcare Transitions

Page 2: Who is in charge of your healthcare experience?

“Experience is one thing you can’t get for nothing.”

Oscar Wilde

Mark Ackley, Healthcare Transitions

Page 3: Who is in charge of your healthcare experience?

Who is in charge of your healthcare experience?

Mark Ackley, Healthcare Transitions

Page 4: Who is in charge of your healthcare experience?

Who is in charge of your health?

Mark Ackley, Healthcare Transitions

Page 5: Who is in charge of your healthcare experience?

You are in charge of your health.

Mark Ackley, Healthcare Transitions

Page 6: Who is in charge of your healthcare experience?

In order to take charge of your health, you....

change the experience bychanging the conversation.

Mark Ackley, Healthcare Transitions

Page 7: Who is in charge of your healthcare experience?

We change the conversation by killing the Mokitas!

Mark Ackley, Healthcare Transitions

Page 8: Who is in charge of your healthcare experience?

Mokita

That which everyone knows and no one speaks of. 

Mark Ackley, Healthcare Transitions

Page 9: Who is in charge of your healthcare experience?

Healthcare Mokitas

How do I get an appt?

Can I afford this?

Will insurance

pay?

Where do I go next?

Who helps me navigate?

Who has my medical record?

Do these providers

talk to each other?

Mark Ackley, Healthcare Transitions

“I’m sorry to tell you that you have cancer……”

What is it we think, that is not being talked about?

Page 10: Who is in charge of your healthcare experience?

What should you be thinking about?

Mark Ackley, Healthcare Transitions

Page 11: Who is in charge of your healthcare experience?

What you should be thinking about the things that matter.

Holistic Care

Spiritual Care

Community Care

Home Care

Medical Care

Quality Care

Accessible Care

Mark Ackley, Healthcare Transitions

Page 12: Who is in charge of your healthcare experience?

Address the mokitas and you’ll find it easier to concentrate on the care.

Holistic Care

Spiritual Care

Community Care

Home Care

Medical Care

Accessible Care

Mark Ackley, Healthcare Transitions

How do I get an appt?

Can I afford this?

Will insurance

pay?

Where do I go next?

Who helps me navigate?

Who has my medical record?

Do these providers

talk to each other

Page 13: Who is in charge of your healthcare experience?

Who is in charge of your healthcare experience?

Mark Ackley, Healthcare Transitions

www.mokitahealth.com