When the customer says "that damn PC just won't work"

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1 Windows and Linux howtos Windows and linux howtos, tips and tricks, articles about how to accomplish certain things in windows and in linux. Computer technology advice from a seasoned IT veteran with 20+ years of experience in the field When the customer says “that damn computer just won’t work” ComputersHowtoPro · Sunday, December 28th, 2014 TL;dr : check these, if you think your customer’s pc is clogged ; Some of the regular challenges of being an IT support person are listening to heavy cursing, accepting some foul language from your customer knowing that it’s directed towards “that damn machine” and not you, and from time to time, cleaning a PC that has more dust and spiderweb in it, then your grandfather’s shack in the woods So, when the “computer won’t work”… you might want to check inside the case to see if some of things you’ll see in the pictures here, don’t also apply to your case I doubt that any computer or laptop will work well with a clogged heatsink and / or a clogged cooler as these in the pictures, for that matter. Here are some pictures that I’ve recently taken from some PCs and laptops I’ve cleaned. In all cases, the customer just couldn’t understand “why the damn things is not working anymore” … Maybe because of the ton of dust didn’t allow the coolers and heatsinks to cool, and the entire pc/laptop was so full of dust, it was close to shortcircuiting every component ? I dunno See for yourself. What do you think ? Did all this dust have anything to do with it ? (click on images for bigger/better resolutions) Windows and Linux howtos - 1 / 2 - 28.12.2014

Transcript of When the customer says "that damn PC just won't work"

Page 1: When the customer says "that damn PC just won't work"

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Windows and Linux howtosWindows and linux howtos, tips and tricks, articles about how to accomplish certain

things in windows and in linux. Computer technology advice from a seasoned ITveteran with 20+ years of experience in the field

When the customer says “that damn computer just won’twork”ComputersHowtoPro · Sunday, December 28th, 2014

TL;dr : check these, if you think your customer’s pc is clogged ;

Some of the regular challenges of being an IT support person are listening to heavycursing, accepting some foul language from your customer knowing that it’s directedtowards “that damn machine” and not you, and from time to time, cleaning a PC thathas more dust and spiderweb in it, then your grandfather’s shack in the woods

So, when the “computer won’t work”… you might want to check inside the case to seeif some of things you’ll see in the pictures here, don’t also apply to your case

I doubt that any computer or laptop will work well with a clogged heatsink and / or aclogged cooler as these in the pictures, for that matter.

Here are some pictures that I’ve recently taken from some PCs and laptops I’vecleaned. In all cases, the customer just couldn’t understand “why the damn things isnot working anymore” … Maybe because of the ton of dust didn’t allow the coolersand heatsinks to cool, and the entire pc/laptop was so full of dust, it was close toshortcircuiting every component ? I dunno

See for yourself. What do you think ? Did all this dust have anything to do with it ? (click on images for bigger/better resolutions)

Windows and Linux howtos - 1 / 2 - 28.12.2014