WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK.
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Transcript of WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK.
WHEN COMMUNICATIONREALLY MATTERS…
COUNT ON US.
NASDAQ: PTEK
Premiere Conferencing is a leading provider of automated, operator-assisted and Web conferencing
solutions for the Global 1000 and enterprise marketplace.
Premiere Conferencing
VisionTo be the highest quality global provider of innovative group communications
solutions.
MissionWe are dedicated to being an integral and indispensable partner to our clients by consistently exceeding expectations.
Premiere Conferencing
Premiere Conferencing
Business Unit of Atlanta-based Ptek Holdings, Inc. (NASDAQ: PTEK)
1984 – 18 years in conferencingFounded
875Employees
Growth 20% Annual Revenue Growth for 2002
Locations Global sales, service and operations
Customers More than 7,500 corporate customers
Headquarters Atlanta
Ptek Holdings
• A leading provider of enhanced business communications services to the global enterprise market.
• A public company: Traded on NASDAQ: PTEK, since 1996
Audio & Web Conferencing Services
Multimedia Messaging Services
“Ptek generates the vast majority of its revenue in sectors where the company is among the leaders in quality. It also has a very solid record of improving profitability and increasing revenue in excess of market growth in these sectors. It has an excellent customer base.”
– SunTrust Robinson Humphrey, June 2002
Consolidated Revenue(from continuing operations, $ in millions)
$303
$330$341
$360
$250
$300
$350
$400
2000 2001 2002 2003E
Source: Company Estimates
Ptek: Steady, Solid Revenue Growth
Excellent Fundamentals
Ptek Holdings, Inc. (NASDAQ: PTEK)
•Substantial, growing cash flow
•$400 million enterprise value
•Solid Balance Sheet (March 31, 2003)
•$58.5 million in cash and marketable securities
•$69.2 million in net working capital
•Current Ratio of 1.8:1
Ptek Financial Analyst Coverage*
Morgan Keegan Buy
CIBC World Markets Strong Buy
SunTrust Robinson Humphrey Buy
Avondale Partners Strong Buy
Roth Capital Partners Buy
*As of May, 2003
Consistent Growth at Premiere Conferencing
$22.3$29.8
$42.4
$53.8
$71.6
$115.0
$138.5
$0
$20
$40
$60
$80
$100
$120
$140
1996 1997 1998 1999 2000 2001 2002
Compound Annual Growth Rate = 36%
Revenue in Millions
Premiere Conferencing in the News
• Premiere Conferencing experiences significant global growth – revenue increases in Europe and Asia by 105% in 2002.
• Asia Pac sets record of 4.6 million minutes for ReadyConference in Oct 2002.
• Overall conferencing minutes increase by 40% in 2002 vs. 2001.
• Premiere launches economical operator-assisted service, Auditorium, with Web collaboration, VisionCast.
Premiere Conferencing in the News
• “Premiere appears to be firing on all cylinders with progress being made in new service introductions and with significant efforts being made to expand outside North America. The company appears to be very in tune with its customers and their future needs and is investing the resources to be a long-term leader in this market.”
• -Wainhouse Research, December 2002
• “Premiere Conferencing has been considered the highest quality operator-assisted conference provider in the industry. Premiere was one of the first companies to focus on automated conferencing…and has one of the lowest priced automated conference prices in the industry due to its competitive advantage in the large business market.”
• - CIBC World Markets, August 2002
• “Premiere has designed and built its own hardware and software platform for unattended conferences – which gives them the ability to control and optimize the bridges for client needs.”
• -Wainhouse Research, December 2002
Notable Customer Base
Serves nearly 50% of the Fortune 500
• More than 72,000
moderators/users
• Handled three million
calls in 2002
• Processed more than
one billion minutes
Accelerating Customer Growth
2,7983,257
4,084
5,625
7500
2,000
3,000
4,000
5,000
6,000
7,000
8,000
1998 1999 2000 2001 2002E
+
Premiere Conferencing Total Corporate Customers
History of Strong Customer Relationships
UBS/PaineWebber 17 years
IBM 13 years
Merrill Lynch 14 years
HCA 7 years
Goldman Sachs 6 years
Symantec 6 years
Top 15 accounts — relationships average more than 9 years
New Zealand
Global Presence
CanadaKansas City
ColoradoSprings
JapanHong Kong
Singapore
Australia
Atlanta
• Offices in 11 countries• Plans to expand in 2003 to Switzerland and Italy.• Ability to handle 48,000 concurrent conference users.• Redundant U.S. operations centers in Kansas City and Colorado Springs.• Global Sales team with more than 230 professionals.
United KingdomGermany
FranceIreland
= Current Operations
The Leader in Global Conferencing
• Global bridging and transport facilities
• Consistent bridging technologies and platforms
• Dependable services around the globe.
• Global account and support teams
• Local number access options across the globe
• Multiple, aggregated billing and reporting options
• Single invoice with Audio AND Web Collaboration
• Local language support worldwide
• Translation services available
Superior Client Service
• Global support organization of 450 service professionals
• Customer-centric culture
• Dedicated event and account managers
• Quarterly client satisfaction surveys reveal consistent service excellence
• Dedicated Quality Assurance team drives 99.7% error-free performance
• Client Services management team have more than 135+ years conferencing experience
• Average Client Services associate length of service: 3.6 years
Unsurpassed Customer Satisfaction
• Received “Excellence in Customer Service” and “Commitment to Excellence” Awards, based on Malcolm Baldrige principles – 1999 and 2002.
• Noted for our exceptional service quality in Success, Fortune, Investor's Business Daily, and WebWeek, Inc., and others.
Continued Growth and Customer Success
0
200,000
400,000
600,000
800,000
1,000,000
Q1 Q2 Q3 Q4
88.00%
90.00%
92.00%
94.00%
96.00%
98.00%
100.00%
2001 2002 2003 2001% 2002%
• Hosted more than 1 million calls in Q1 2003• Overall number of Calls increased 58% in 2002 vs. 2001• Total calls increased every quarter, while maintaining a 99.7% error free rating.
Expert Conferencing FacilitatorsIntensive Associate Training
Reservations
• 16 month progressive training
• 10 specialized courses
• Customer service classes for all associates
• Event Managers must have six months experience with Premiere Conferencing
• Class time, mentoring, assessments, and testing
Operations
• 16 month progressive training
• 25 specialized courses
• Customer service classes for all associates
• High level voice classes for announcers and lead operators
• Class time, mentoring, assessments, and testing
Unmatched Reliability
• Active bridges on standby for immediate increased capacity
• Redundant processors and controls in the switches
• Battery & diesel generator power backups
• Operational center redundancy
• Rapid development of product enhancements.
• Independent network connections
Carriers include MCI Worldcom, AT&T, ICG, Qwest, Xspedius and IBASIS.
Security is Paramount
Operational
• Employees -- detailed employee screening (by Former FBI Director Corp)
• Physical locations -- advanced building security for operations
• Multiple operations centers (former NORAD headquarters in Colorado)
• Infrastructure security – carrier, network and bridging
Comprehensive Service SecurityReadyConference Automated Conferencing• Entry / Exit Tones• Conference lock • Client ID validation• Music on hold until moderator joins• Voice capture feature to announce participants name• New dial-in # and passcodes when required
for scheduled ReadyConference
PremiereCall Operator-Assisted Conferencing• Confirmation codes required to enter conference• Participant list provided to screen for approved participants• CommLine behind the scenes to approve or turn away participants• Sub conferencing to pull key participants to discuss confidential issues
Web Collaboration• Firewall friendly not affecting a company’s overall security model• SSL encryption to protect meetings• Meeting password to restrict access• Attendee list verification to track conference participants
SERVICE SOLUTION IDEAL FOR
Automated Conferencing
ReadyConference®
Any user-directed, on-demand (impromptu) or scheduled meeting
Operator-Assisted Conferencing
PremiereCall AuditoriumSM
Large conferences with instant access and full time operatorassistance.
PremiereCallEvent
High profile events with a dedicated support team.
WebConferencing
VisionCast® Large-scale audio conferences that enable online presentations
VisionCast ® MeetingWeb tools for smaller interactive meetings, powered by Placeware
ReadyCastSM
Audio conferencing with Web tools for small interactive groups, powered by Webex
SoundCast® Simulcasting a conference on the Web
ProductsPremiere Conferencing offers a complete
suite of versatile conferencing services
including automated, operator-assisted, and Web collaboration solutions.
ReadyConference®
Features• On-demand 24/7• Up to 75 participants• International toll access• Permanent dial-in number
and passcode
Benefits• Convenient• Personalized• Cost effective• Easy to use• Flexible
Applications• Project updates• Sales team meetings• Executive updates• Crisis management calls• Instant meetings
When convenience really matters.
Automated conferencing service that gives you a dedicated dial-in number to conference anytime.
Automated Conferencing
ReadyClick & ConferenceSM
The easy-to-use, Web-enabled application that allows you to initiate and direct conference calls right from your desktop!
Features
• Instantly initiate automated conferences
• Identify and monitor every participant on the call
• Mute lines, adjust volume, identify noisy lines
• Disconnect and dial-out to participants
• Conduct participant surveys, print results
• Drag-and-drop any number of participants into a sub conference to conduct private conversations
• Initiate a ReadyCast Web conference
• Instantly e-mail documents and notes for conference collaboration
• Can “Print screen” – after entering names for participant list
When managing your call really matters.
PremiereCall AuditoriumSM Operator-assisted Conferencing
Features• Instant passcode access• Dedicated operator• Pre-registration via Web• Electronic Q&A/surveys• Accommodates up to 1,000 participants • Private pre- and post-conferences• Listen-only participation
Benefits• Cost efficient• On time call start• Ability to restrict access• Organized, controlled Q&A• Advance notice of who and how many will
attend• Verification of who attended
Applications• Seminars and briefings• Corporate training• News conferences• New product introductions and rollouts• Employee communications• Distance Education
Combines the speed of automated access with fulltime operator assistance.
When support really matters.
PremiereCall EventOperator-assisted Conferencing
Features• Operator-assisted high-profile events• Up to 3,000 participants• Dedicated conference support specialists &
announcer• Electronic Q&A
Benefits• Professional event management support• Participant information available via surveys
and post-event reports• Extends reach and impact of critical
communications
Applications• Press conferences• Focus groups• Investor relations events• Medical & professional education seminars• Town Hall employee meetings• Product rollouts
Provides a suite of event management and operator-assisted services for large scale and high-profile events.
When support really counts.
Enhanced ServicesOperator-assisted Conferencing
Creative Services & FulfillmentCopywriting and creative services for designing invitations and collateral. Includes
printing, mailhouse services and fulfillment.
Reminders/RSVPs Boost attendance with reminder calls, e-mails and faxes. Track participants who will
attend your conference to better plan your agenda.
Broadcast MessagingBlast e-mail, fax, voice messaging and reminder services.
ConsultingOur team of consultants help sharpen your presentation skills and make your program
more effective.
SoundByte®
Conference calls can be recorded and made available for replay to those participants who were unable to attend the conference.
Recording & Transcription Operator-assisted conference calls can be recorded and transcribed.
VisionCast® MeetingWeb Conferencing
Features• Presentation and spreadsheet sharing• Application viewing and sharing• Snapshots for screen captures• Capacity up to 75 participants• White boarding• Web tours• Chat and messaging
Benefits• On demand availability• Global collaboration• One interface for all audio conferencing services• Dedicated support team for both audio and Web• Single invoice for both audio and Web• Cost effective
Applications• Team meetings• Sales demos• Small work sessions• Sales training• Project updates
When collaboration really matters.
Ideal with ReadyConference for smaller, interactive audio conferences requiring collaboration.
VisionCast® Auditorium and EventWeb Conferencing
Features• PowerPoint presentations• White boarding• Web tours• Application sharing• Co-presenter capabilities• Record and playback• Customer training
Benefits• Interactive presentations• Shortened sales cycle• Real-time results• Reduced travel and increased productivity• VisionCast -- one interface for all level of audio
conferencing• Dedicated support team for both audio and Web• Single invoice for both audio and Web
Applications• Marketing seminars• Web casts• Training programs• Sales demos• Promotional seminars• Employee communications
When collaboration really matters.
Ideal with Premiere Call Auditorium or Event audio conferences allowing you to add visuals and collaborate.
Ideal for providing equal access to your message around the globe by streaming your audio conference call over the Internet.
SoundCast®
Web Conferencing
Features• Live audio streaming• Log in and hear the replay• Participant list tracked• Customizable Web page
Benefits• Increase participation• Extend the life and reach of message• Cost-effective• SEC compliance
Applications• Financial and investor communications• Product releases• Employee communications• Global communications
Ideal for small interactive audio conferences requiring Web collaboration.
ReadyCastSM
Web Conferencing
Features• Document sharing• Powerpoint and spreadsheet
sharing• Application sharing• Web tours• Desktop sharing• White boarding• Chat and messaging
Benefits• On-demand availability• Global collaboration • Cost-effective• Secure• Reduced travel and
increased productivity
Applications• Team meetings• Sales demos• Project updates• Small work sessions• Help Desk support
How to get started… How to get started…• Create implementation timeline
• Design internal
communications plan
• Establish billing requirements
• Determine conferencing
user base
Customer rollout plan
• Distribute personalized
Welcome package to new
users
• Conduct training with key
users
• Develop communications
and user education
materials
Why Premiere Conferencing?
• Pure focus on conferencing.
• Full suite of global
conferencing services.
• Innovative technology.
• Security that is unmatched in
the industry.
• Financial stability.
• Award winning quality and
commitment to customer
service.
• Dedicated local and global
24/7 support.
Thank you!
To obtain more information contact your authorized agent:Business Solutions & Services, LLC
www.BusinessSolutions.com703-758-9501