Analysis Methods

Customer Journey Map

Circle of Expectations

Circle of Ambitions

Circle of Ambitions

• Work satisfaction is driven by interests, skills & personality

• Lifeline is a tool that helps you define & examine these factors

• Think of events representing high and low points in your life

• Plot them on a timeline that stretches as far back as you can remember

• Write a short description of each point• The vertical axis represents enjoyment and/or

excitement while the horizontal axis represents time

• When you’ve plotted all the points you can think of, draw a line connecting all of them

• Specific, important events in your life

• Milestones or landmarks you remember clearly or that you associate with strong feelings

• Key career changes

• Write down in what context they each occurred & what activities were involved

• How do these high points relate to your results in the Wheel of Life

Empathy Map