What’s Your Business Grade?

Break Out Session

Agenda

• Why did we commission the research?• What did it tell us?• What has been the reaction?• What do you think?

Why Commission the research?

It’s important to know what customers think

BusinessGrade

We believe ‘Business Grade’ is something that is required but not always offered

We want to stand out by adding value

What did it tell us?Frequency of discussing either weekly, monthly or quarterly does not seem to be influenced by whether managed internally or externally or spend

¾ of companies have reviewed their strategy in the last 12 months

45% feel their competency is "better" than competitors in their industry

Over 50% of the companies are not currently using any cloud-based or hosted apps

17% are using a hosted data centre

¼ of companies believe IT / telecoms has improved their productivity by

over 30% in the last 2 years

What has been the reaction?

• Very positive!

What do you think?

• Do these questions resonate?

• Do you agree with the results?

• How would you define ‘Business Grade’?

Frequency of Discussion at Board Level

16%

25% 27%21%

10%13%

25%28%

23%

12%

24%28%

24%18%

6%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Weekly Monthly Quarterly Annually Never

Total

SMB's

Corporates

Opinion on How Long Existing Infrastructure is Adequate for

24%29%

37%

4% 5%

23%30%

36%

5% 6%

28% 26%

40%

2% 4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Up to 12 months Up to 2 years Up to 5 years Up to 10 years In need ofimmediateattention

Total

SMB's

Corporates

Incidence of Using Cloud-based / Hosted Applications

26%

17% 17%11%

58%

26%

15% 17%12%

60%

26% 26%

16%

8%

50%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Hosted email Hosted data centre Hosted securitysolutions

Hosted desktop None of these

Total

SMB's

Corporates

First Use of Cloud-based / Hosted Applications(base=85 total / 60 SMB / 25 Corporate)

36% 38%

26%

42%

35%

23%24%

44%

32%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

In last 12 months In last 2 years In last 5 years

Total

SMB's

Corporates

Incidence of Using Channels for Business Purposes

53% 51%

44%

35%

18%

48%45%

38%

31%

23%

70% 68%62%

48%

6%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

SMS/MMS Social media Video content Instant messaging/ live chat

None of these

Total

SMB's

Corporates

Applications Available for Staff to Access Remotely

94%

76% 75% 72%

55% 55%

47%

25%

4%

92%98%

5%

23%

48%50%54%

70%72%75%

2%

34%

46%

68%

60%

78%82%

78%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Work

em

ail

Office

app

s

VPN ser

ver

Datab

ases

Archi

ves

Produ

ctio

n sy

stem

s

CRM s

yste

m

Video

conf

eren

cing

None

of thes

e

Total

SMB's

Corporates

Personally Owned Devices Compatible / Able to be Integrated

69%

61%

51%46%

37%

11%5%

23%

60%

52%

44%

36%

13%

5%

23%

64%

50% 52%

38%

8% 6%

22%

70%68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Lapto

ps

Smar

tphone

s

Netboo

ks

Table

ts

Andro

id &

Apple

Apple

onl

y

Andro

id o

nly

None

of thes

e

Total

SMB's

Corporates

Opinion on IT/Telecoms Improving Productivity for Customers in Last 2 Years

6%

14% 14%

23%16%

26%

5%

19%

10%

25%22%

16% 14%

28%

10%

28%

16%

8%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% - underinvestment is

hampering

1-5% 6-10% 11-20% 21-30% 31%+

Total

SMB's

Corporates

IT / Telecoms as % of Overall Expenditure

38%

14%

5%2% 1%

39%38%

15%

5%1% 1%

41%38%

12%6% 4% 2%

38%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1-5% 6-10% 11-20% 21-30% 31% Unsure /refused

Total

SMB's

Corporates