What’s NOT Being Said NEEDS to Be...
Transcript of What’s NOT Being Said NEEDS to Be...
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
What’s NOT Being Said NEEDS to Be Understood
Pete Smith President, SmithImpact
www.facebook.com/smithimpact Twitter: @SmithImpact
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
The biggest fallacy regarding
communication is that 100% exists within Body
Language, Tone, and Words.
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
1. What’s the most important conversation you’re going to have this week?
2. What’s the best outcome of that conversation? 3. Who do you need to “BE” in that
conversation in order to produce your desired outcomes?
(Un)Common Communication
3 Key Questions
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
B E I N G
D O I N G
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
“We don’t see things as they are, we see things as we are.” ~ Anais Nin
Content - Visible actions and spoken words
Context - The setting around us and within us, which affects the messages we send and receive.
• Social; Physical; Historical; Emotional
Exploring Content and Context
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
Exploring Content and Context
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
CONTENT CONTEXT
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Give Them a High-5
Please turn to the person next to you and…
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
Rub Their Shoulders
Please turn to the person next to you and…
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Rub Their Leg
Please turn to the person next to you and…
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
In many relationships, I believe the woman is responsible for most of
the home _______.
Gut Reaction
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Where Does It Show Up?
CONTENT CONTEXT
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Here’s My Plan For “x”…
Are You Better Off Today Than You Were Four Years Ago?
Politics
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Did You ‘Not Meet,’ ‘Meet,’ or ‘Exceed’ My Expectations?
You Never Told Me What Your Expectations Were Initially
Performance Reviews
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Here’s How This Change Will Benefit
You
I Don’t Think We Need To
Change At All
Change
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
I Do So Many Things For My
Team
Trust
I Simply Can’t Stand To Be Around Him
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
• Looking Foolish
• The Need to Be Right
FEAR
Our Internal Context
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Our Internal Context
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Our Internal Context
What do we use to process
information?
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
The Power of Words
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
The Power of Words
My To-Do
List
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
The Power of Words
My To-Do
List
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
You Always Have A Choice…
You Won’t Always Like Your Options
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
It’s Not My Job
Trigger Phrases
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One Approach - Massive Results
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
“I don’t have to be right about this”
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
“So what you’re saying is”
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
“If I’m understanding you correctly”
Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811
Thank You
Twitter: @SmithImpact
Facebook: www.facebook.com/smithimpact
Email: [email protected]
Text for Your Free Resources: Chapter - Always a Choice Chapter - Addressing the Fear
Number: 44222 Message: MATTER17