What’s New in AR System 7.5.00 and Atrium Core 7.5.00.

What’s New inAR System 7.5.00and Atrium Core 7.5.00

Agenda

› What’s New in Action Request System 7.5.00› What’s New in Atrium Core 7.5.00 › Compatibility

2 © Copyright 2009, BMC Software, Inc.

AR System – A Common Platform for BSM

› Reduce cost-of-ownership– Centralizes administration of the BSM

solution into one platform– Up to 20% increased efficiency in IT

administrative resources

› Ensure access to critical ITIL processes

– Highly available, scalable and web-enabled

› Provide embedded ability to address future changes in business needs

– Customize out-of-the-box applications– Create supporting applications quickly– Respond to business requirements in hours

instead of weeks3 © Copyright 2009, BMC Software, Inc.

Action Request System 7.5.00 Themes

› Themes of 7.5.00 release– Accelerate Time-to-Value

• Reduce the time it takes to install and configure BSM solutions

– React to changing business needs• Accelerate customization or development

of related applications– Increase usability of applications

• Introduce new features commonly expected by today’s Internet-savvy user

– Satisfy enterprise customer requirements• Deliver performance, scalability, security,

compatibility and reliability


Reduced Time to Install

› Installation– Consolidated installer for AR System 7.5.00

• Replaces 17 component installers from previous versions• Allows components to be selected for install in one screen

– GUI on both Windows and Unix box (with graphics card)• Command line still available through silent install option

– Reduced installation time• All questions are asked before installation• Improved installation performance

– Improved error handling– Pre and post installation check utilities

• Environment is checked before writing anything to disk• Sanity checks to confirm valid installation

– Value: Decrease time to install and configure, improve the installation success rate and user experience

NEW

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Consolidated Installer


Accelerated Development and Customization

› BMC Remedy Developer Studio based on industry standard Eclipse Integrated Development Environment (IDE)

Prototype Screenshot - Subject to Change

NEW

– Value: Improved developer response for critical business requirements

– Enhanced functionality• Undo/redo• Property change on multiple fields• Syntax checking

– Developer “plus” abilities now built in• Identify relationships between objects• Search for objects by keywords• Basic analysis of application

– Simple object version tracking• Auditing identifies when objects change

(version control)• Object reservation (check in/out)

– Encourages community created plug-ins


Improved User Experience – UI Enhancements

Prototype Screenshot - Subject to Change

Continued on next page

› Enhanced UI options– Dynamic layout

• Ability to minimize or hide panels

• “Slider Bar”• “Fill” Layout• Buttons within tables

– Internet look and feel• Highlighting• Animation effects• Auto-completion of fields• Template based tooltips



› Enhanced UI options– Cell-based table display with full field and

workflow support• Similar to SRM• Enables use of graphics• Flexibility in layout options

A flat table becomes… An HTML-like cell based table

NEW

– Value: Modernized appearance enables more productive users9 © Copyright 2009, BMC Software, Inc.


Flex based JFree based

› Flex based flashboards allow customized, improved look and feel

NEW

– Value: More consistent, appealing graphics10 © Copyright 2009, BMC Software, Inc.

Approval Server Enhancements

› Enhanced Approval Console– Enable use of Approval Server by

“occasional” users • Showing all pending approvals by

default.– Pre-built searches

• Needs attention• Past Dues• Due Soon• Rejected by others

– User can do bulk actions

– Graphical “flow chart” view of approval flow(s)

– Value: More productive approval process

NEW


Supportability Enhancements

› Supportability enhancements– Database Consistency Checker

• Diagnoses AR System database, generates report

– Command line workflow debugger• Set breakpoints• View/change values on single

stepping• Works on filters and

escalations

– Logging to form enables:• Filter or query qualifications• Notifications, remote viewing

– Value: Reduced support calls, higher customer satisfaction12 © Copyright 2009, BMC Software, Inc.

Improved AR System Performance

› Performance improvements– Overall performance has been

greatly improved by more intelligent use of DBMS features

– Server startup time up to 10x faster by performing more work in parallel

– Distributed Server Option enhancements support distributed CMDB

– Value: Better scalability for larger implementations


Enterprise Capabilities

› Meet customer desire to use the latest 3rd party products– AR System 7.5.00 now supports minimum listed version or higheror higher– DB: Oracle 11g, DB2 v9.5, SQL Server 2008 – Web Server: BEA WebLogic 10, Tomcat 6.0, IIS 7, JBoss 5.0– OS: AIX 6.1, Windows 2008(Longhorn)– Browser: Firefox 3.0

› 64-bit native server executable on UNIX and Linux– Solaris, HP-UX, AIX, Red Hat, SuSE– Increases AR System stability in high usage environment– Takes advantage of the extra memory space

– Value: Expanded market opportunities, faster time to adoption


Enterprise Capabilities

› Java API and Java Plug-in enhancements Server– Java API now “pure”– Java Plug-in Server

• Multithreaded• Dynamic plug-in loading

– Value: Easier integration with today’s technologies

› FIPS certified encryption available with Encryption product– AES-128, AES-256 algorithms available - even if strict FIPS

compliance is not desired

– Value: Expanded market opportunities (e.g. Federal agencies)


Agenda

› What’s New in Action Request System 7.5.00› What’s New in Atrium Core 7.5.00› Compatibility


BMC Atrium Overview

Dashboards

Analytics

Service Level Management

Discovery

Orchestration

Atrium Core

NEW Atrium CMDBAtrium Integration EngineProduct Catalog (DML)Service CatalogAtrium ExplorerImpact SimulatorNormalization EngineReconciliation EngineFederation (CMDBf)SOA Integration Platform


Atrium Core 7.5.00 Themes

› Release Themes– Significantly improve time to value of

Atrium products– Deliver proactive risk management

capabilities– Lead the market with innovative CMDB

capabilities– Become the leader in managing virtual

environments


Atrium Core 7.5 – Not just a CMDB anymore

View and modify classes in data model

View information about the CIs and relationships in BMC Atrium CMDB

Ensure that product names and categorization are consistent across different datasets and from different data providers

Reconcile CI and relationship instance data from multiple datasets into a single instance in the production dataset.

Define a common list of services, document policies, costs, and terms associated with services; rationalize data across IT processes based on a business context

Set up federated data, which is stored outside BMC Atrium CMDB and linked from CIs

Determine the impact a change to a CI will have on other CIs. Run simulations without affecting the production dataset.

View and create product dictionary entries and configure the Configuration Management database to access the DHL and DML within the BMC Remedy AR System environment

Transfer data between external databases and AR System applications or between external databases and BMC Atrium CMDB


Installation

› Installation– Consolidated installer for Atrium Core 7.5

• Select components to install in one screen – GUI on both Windows and Unix box (with graphics card)– Reduced installation time

• All questions are asked before installation• Improved installation performance

– Improved error handling– Pre and post installation check utilities

• Environment is checked before writing anything to disk• Sanity checks to confirm valid installation

– Value: Improve the installation success rate and user experience

NEW

`


Installation


Atrium Explorer

› Atrium Explorer– New graphical tool to view CIs and Relationships

• Better zooming and layout for large number of CIs– Service Model creation and editing capabilities

• Edit class/relationship attributes from the topology view itself – Filtering capability to hide/show right details based on end user need

• See potentially impacted business services• Show multiple independent hierarchies on the same graph• Toggle between multiple topology views at the same time

– Value: Provide next generation graphical editor to view and edit service models

NEW


Atrium Explorer


CDM and Class Manager

› CDM Changes– New classes to support virtualization– Impact modeling

› Graphical Class Manager– Graphically extend and customize CMDB class data model

• Export CDM view as image– Easily traverse complex data model hierarchies– Built in best practices information about using the class data model

– Value: Simplify class data model administration

NEW


Class Manager


Atrium Integration Engine

› New data exchange monitoring user interface– Monitor progress of current data exchange jobs– View historical stats about old exchange runs

› Verify database connections on the fly– Faster bulk import from multiple databases

› Performance improvements– Can have multiple AIE instances– AIE instances are multi-threaded

› High Availability deployment using AR Server Groups

› Value: Fast integration with data transformation capabilities


Product Catalog

› DSL moved to Atrium Core Product Catalog– Removed from ITSM

› Data import performance improvements › Support for multi-tenancy

– Software approval by Company (DML)– Hardware approval by Company (DHL)

› New features– Product Signatures can be stored in Product Catalog– Improvements in creating and managing Product Catalog entries – Additional attributes per Product/Company– Context sensitive online help

– Value: Supports CMDB data normalization


Normalization

› Normalization– Provides data consistency from BMC and non-BMC sources

• Normalizes data (in-line) or afterwards (continuous and batch mode)• Supports dynamic changes in the environment (e.g. Virtualization)• Categorizes CIs appropriately in addition to name normalization • Provides new monitoring console for normalization jobs• Uses Product Catalog for software titles and categorization

– Value: Improve data quality in CMDB

NEW


Reconciliation

› Reconciliation– New and simplified user interface

• Single Click standard RE rule (ID/Merge) creation• OOTB rules make it easy to create reconciliation jobs• Better monitoring and reporting of jobs• Continuous near real-time reconciliation to support virtualization• Performance improvements to reduce time taken to reconcile

– Value: Simplify most common RE rulesand improve performance


3030

Service Catalog

Discovered CI’s

DynamicService

Modeling

NEW› Service Catalog– Common repository with standardized interface for all "service

constructs" within BSM• Unifying structure for various service awareness initiatives• New service constructs like 'Service Offering' will be supported at

solution level in upcoming releases• Important goal is to enable cost tracking and allocation (post 7.5.00)

– New Service Catalog UI• Partially enabled in 7.5.00• Define/link business services and technical services• Configure dynamic service modeling (DSM) queries for technical

services

– Value: Centralized management of business services (and other service constructs) across BMC products

© Copyright 2009, BMC Software, Inc.

Impact Simulation

.

› Atrium Impact Simulator – Analyze “What-if” simulations– Simulate impact of a change to top level services– Check for single points of failure in service models– Reduce outages due to ill informed changes– Leverage impact analysis logic from

BMC Service Impact Manager– Re-use service models in SIM to see actual

real-time business impact (value-add)

NEW

–Value: Create re-usable service models to enable BSM


Atrium Impact Simulator


Federation Enhancements

› Federation Enhancements – Keep related data in appropriate managed data repositories (MDRs) instead of

moving in CMDB• Retrieve external data and display as if it was stored in BMC Atrium CMDB• Seamlessly display federated CIs in Atrium Explorer• CMDBf compliant and JDBC adapters out of the box• Actively working with other partners to supply CMDBf repositories

– Value: Reduced overhead of replication and common access to external data


Service Oriented Architecture

› Service Oriented Architecture– Standard based Web Services Infrastructure

• Centralized UDDI Web Services Registry• Web Services stack (operations)

– Facilitates loose coupling of product integrations• Easy, transparent upgrade of components

– Robustness of Integrations• Web-services can be located anywhere• Web-services may be brought up or shut down without the integration breaking

– Value: Faster integrations and lower cost of ownership

.34 © Copyright 2009, BMC Software, Inc.

Other CMDB Enhancements

› Performance Improvements– Reduced time required to populate CMDB– Reduced time for reconciliation– Enhanced data rendering performance

› Distributed CMDB– Out of the box DSO mappings to move data between multiple CMDBs– Dev-to-Production migration for CMDB classes (uses AR Migrator via

command line interface)

› Native 64 bit support for Unix and Linux– CMDB and AIE both


Compatibility – AR System and Atrium Core

*Check with BMC Support for additional supported patch versions

Client / Add-On / Application

Supported on Server 7.0.01?

Supported on Server 7.1.00?

Supported on Server 7.5.00?Atrium CMDB 1.1 Yes Yes No

Atrium CMDB 2.0.1 Yes Yes Yes (Windows only)

Atrium CMDB 2.1 No Yes Yes (Windows only)

Atrium Core 7.5.00 No No YesRemedy ITSM Suite 5.6 Yes Yes Yes

Remedy ITSM Suite 6.0 Yes Yes No

Remedy ITSM Suite 7.0.x Yes Yes Yes

Remedy ITSM Suite 7.5.00 No No Yes


What’s New in AR System 7.5.00 and Atrium Core 7.5.00.

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Transcript of What’s New in AR System 7.5.00 and Atrium Core 7.5.00.