WHAT WILL YOU DISCOVER?Apprenticeships

CONTENTS

04 PLAY OUR CAREERS GAME

04 DISCOVER WHO YOU ARE

05 DISCOVER OUR APPRENTICESHIPS

06 DISCOVER YOUR ICONS

07 DISCOVER WHAT MATTERS TO YOU

08 ARE YOU A STRATEGY ACE? — XAVIER, EMILY

10 ARE YOU A TECH MARVEL? — PIARA, BETH

12 ARE YOU A RELATIONSHIP CHAMPION? — TOM, KIRSTEN

14 ARE YOU A SOLUTIONS PRO? — ELLIE, RACHEL

16 ARE YOU A PEOPLE MAESTRO? — JASMIN, MARK

18 WHAT ARE YOUR PASSIONS?

20 INCLUSION AND DIVERSITY

22 DEVELOPMENT THAT MATTERS

23 YOUR REWARD

23 APPLY NOW

A Lloyds Banking Group Apprenticeship is a journey of discovery — a brilliant way for you to go from full-time education into the world of work.Getting started in a job that can take you somewhere is an exciting feeling. You’ll have financial freedom, regular money and great benefits — in a permanent role with no student debt.

And because we’re the UK’s biggest financial services organisation, you’ll also discover all kinds of opportunities you never knew existed.

ABOUT US ABOUT OUR APPRENTICESHIPS

100%

DAY ONE

320,000HRSis the total amount of voluntary work we did in 2015

£5Mraised for BBC Children in Need in 2015

of our apprentices said they’d recommend our apprenticeships*

*RMP survey 2015

WE SERVE

30MILLION CUSTOMERS

250YRSof helping the people, businesses and communities of Britain

20%of the UK’s new business start-ups are supported by us

12MOur youngest apprentice is 16 years old and our oldest is 61

PEOPLE BANK ONLINE WITH US

OPEN TO ALL AGES

EARN AS YOU LEARN

DISCOVER CHOICES

apprentices were promoted in 2015

300

WORK WITH ALL KINDS OF PEOPLE

you’ll be in a permanent job with a full salary

GET EXPERT SUPPORT

Opportunities across the UK

3

APPRENTICESHIP OPPORTUNITIES IN 2016

APPRENTICESHIP OPPORTUNITIES BY 2020

1000 8000

4 5lloydsbankinggrouptalent.com

All Lloyds Banking Group Apprenticeships include on the job and off the job training that leads to industry-recognised qualifications.

We regularly assess your performance and give you feedback to support your development. You must be aged 16 or over to apply — our oldest apprentice is 61!

DISCOVER OUR APPRENTICESHIPS

Strategy Aces like to translate complexity into workable solutions that they can explain simply and clearly.

STRATEGY ACE

Tech Marvels aren’t necessarily techies — they just love the way technology improves people’s lives.

TECH MARVEL

Relationship Champions enjoy connecting with people and building relationships that have integrity.

RELATIONSHIP CHAMPION

Solutions Pros are passionate about finding better ways of doing things that work for all parties.

SOLUTIONS PRO

People Maestros embrace creative challenges on the more human side of the business.

PEOPLE MAESTRO

LEVEL 2

Equivalent to 5 good GCSE passes — get off to a solid start as a Customer Services Assistant or a Customer Adviser in one of our branches or telephone banking centres.

INTERMEDIATE APPRENTICESHIP

LEVEL 3

Equivalent to 2 A Level passes — give your career a head start as a Fraud Investigator, Banking Consultant, Assistant Relationship Manager or similar.

ADVANCED APPRENTICESHIP

LEVELS 4, 5, 6 AND 7

Equivalent to a foundation degree or above — get into marketing, project management, finance, IT and more.

HIGHER APPRENTICESHIP

LEVELS 6 AND 7

Equivalent to a bachelor’s or a master’s degree — get on the path to management in any of our business areas and prepare to study for a degree, paid for by us.

DEGREE APPRENTICESHIP

Different people suit different jobs. Play our careers game to discover the kind of person you are — it can help you to choose the apprenticeship that’s right for you.

Each of our apprenticeships leads to many career paths that inspire you to keep developing, as a person and as a professional.

To get started on your path, take a look at these five job families. Which one best describes you? Find out by playing our game — our answer may surprise you.

PLAY OUR CAREERS GAME

WHO ARE

YOU?

Discover who you are — play our game at discoverwhatmatters.co.uk

Xavier Read his story on page 08

Piara Read his story on page 10

Tom Read his story on page 12

Ellie Read her story on page 14

Jasmin Read her story on page 16

DISCOVER WHO YOU ARE

7lloydsbankinggrouptalent.com6

DISCOVER YOUR ICONS

DISCOVER WHAT MATTERS TO YOU

Your passions and strengths make each one of you unique. We really value this and want you to develop as a person, both inside and outside work.

This is why we’ve created an environment where you can be yourself, provide great service to customers, keep discovering new opportunities, and develop the career that’s right for you — whatever your experience and background.

We’re interested in what makes you different, because it makes us different too. Whether you’re a music fan, a foodie, a people-person or a deep-thinking strategist — whatever shapes you will shape us to be the best bank for customers, right across the UK.

Think about who you are — your passions, your strengths, what matters to you, and what you want to discover in your life. Which icons represent you? Could you add new ones to the list?

You’ll discover things through a Lloyds Banking Group Apprenticeship that may surprise you — like how you can shape your own career and keep discovering new opportunities to develop your strengths and passions.

You’ll learn from people who know what it’s like to be in your shoes. Some of our best managers started where you are — they’ll expertly guide you and make you feel part of the team.

You can tap into a vast network of colleagues, as diverse as the population, all committed to helping you and Britain prosper. It’s a great way to discover what matters to you.

HELPING BRITAIN PROSPER What matters to us? The potential to reach every family, business and community so that we can help Britain prosper. Helping Britain Prosper is our purpose, and we work hard to give back to communities through fundraising, volunteering and charity work.

Giving back is fundamental to what we stand for, as an organisation and as an employer. See our Helping Britain Prosper Plan at lloydsbankinggroup.com

JOB FAMILIES

PASSIONS

STRENGTHS

SEIZE OPPORTUNITIESWe’re not just Lloyds Bank, the oldest of the UK’s big four banks — we’re also the Bank of Scotland, Halifax, Scottish Widows and a range of other brands. This gives you many career choices as you keep learning and developing.

THINK BEYOND BANKING There are more than 80,000 of us and we have very different jobs. We’re much more than a ‘bank full of bankers’ — we hire apprentices from all walks of life and with very different strengths and experiences.

BE YOURSELF No one on this planet is the same as you, which is good for us and good for you. Just like the UK’s population, we’re made up of people with very diverse backgrounds and skills, so be yourself — it really matters.

USE YOUR SUPPORTOur managers and mentors know their stuff — they can support you through your learning and development, helping you to discover what you’re good at and where you can develop next.

DEVELOP EVERY DAYWe take your development seriously and expect you to do the same. This isn’t an easy ride — you’ll be working hard, studying for industry-recognised qualifications, and learning a lot, every day you do your job.

PLAN FOR TOMORROW Start earning the regular salary that will enable you to build your future and form your career plans. Discover what you most like doing, and use our support to make it happen.

9

FRAUD INVESTIGATOR

XAVIERSTRATEGY ACE

“I’m in a team of agents that investigates people who owe the bank money — we’ve got special skills.

You need the right plan and the right skills. I had neither until I started this apprenticeship — I just dreamt about trainers and designer clothes — but now I have clear goals and a smart wardrobe, and in two years I’ve become the youngest highest level investigator in our unit.

I’ve also started my own design business, and I even have an apprentice working for me. I advise other school leavers who are thinking about becoming apprentices — I say ‘go for it’ because there’s a world of opportunities to discover once you’re in.

I’ve grown up loads and travelled the UK working in different offices, but I still like to go home and kick a ball about with my mates. Working as a team, thinking strategically, sticking to a game plan — that’s what this apprenticeship is giving me.”

STRATEGY ACE “Netball teaches me how to play to a strategy and communicate in a team.

And I go to evening classes to learn cake decorating — it teaches me to be patient and to concentrate on detail and patterns. I actually use similar skills in my apprenticeship, analysing financial data, identifying patterns and investigating things that don’t add up. We follow a particular strategy, always liaising closely with other teams to achieve a common goal.

My proudest moment was fixing an issue on an information-sharing site that had just gone live. After some quick investigation, I discovered the problem and solved it. It was one of those ‘Eureka!’ moments where you realise you can do it, and you don’t need to ask for help. I grew a lot after that.”

Football player

Traveller

Entrepreneurial

Strategic planner

ARE YOU A STRATEGY ACE?

Do you weigh up all the evidence before forming a view? Can you base your view on facts and figures? Are you comfortable with numbers? Does the idea of financial management appeal to you?

Strategy Aces make strategic plans. They consider the options carefully, using numbers, statistics, figures and accounts to deliver smart solutions to complex problems. Bright, curious, communicative and business-minded, they explain complex things, their strategies clearly and simply, and build influential relationships in the process. Strategy Aces know how to get more out of business.

Strategy Aces usually apply for apprenticeships in Financial Management.

Watch Xavier’s storylloydsbankinggrouptalent.com/xavier

Netball player

Baker

Problem solver

Data analyst

Read Emily’s full storylloydsbankinggrouptalent.com/emily

DATA ANALYST

EMILY

Discover our Financial Management roles at lloydsbankinggrouptalent.com

11

TECH MARVEL “In my spare time I plot my flight paths, at work I plan my future.

I’m a keen pilot. Nothing beats the feeling of flying, especially when you’re at the controls. And that’s what I like about this apprenticeship — I’m in control of my career, working with my mentor to go places.

I’ve just started my journey and I’m discovering all kinds of job possibilities. It’s only by being in a place, working, learning, earning, that you find out what’s available.

My advice is to get an apprenticeship in something that interests you and start exploring from the inside. I knew a bit about technology before I joined, and now I’m writing code for our mainframe computers, analysing how they’re performing, and working out their capacity for supporting the business.

I’m learning from experienced people, and even presenting to large groups of IT specialists, which for me is more nerve-racking than flying a plane — but I’m doing it and my confidence is going up and up.”

CAPACITY ANALYST

PIARAPilot

Designer

Planner

Presenter

TECH MARVEL “Ice skating’s about balance, agility and flexibility — like my work.

Agile working, work-life balance, flexible hours — I get these as an apprentice. Two days a week I’m Miss Agile, working from home with my mobile phone, laptop and wifi, analysing and processing data, and in the office I do 6am to 3pm to avoid the rush hour. This leaves my evenings free for fashion blogging and skating, so I’m productive in and out of the office.

I recently hosted an apprentice networking event for school and college students, and I invited senior leaders from my network to come and promote our apprenticeships. I also got up on the podium and shared my experiences. University isn’t the only route to success. We’re all different — we just have to be agile and flexible in how we develop ourselves.”

ARE YOU A TECH MARVEL?

Are you curious about technology and drawn to innovation? Do you like being ahead of the game? Does the pace of change excite you? Are you constantly looking for a smarter way?

Tech Marvels are fascinated by the way technology connects with people. Quick to learn and naturally open to new ideas, they’re hands-on, moving us closer to the next big digital breakthrough. Tech Marvels make banking easier, quicker, safer and better for our customers and for our business.

Tech Marvels usually apply for apprenticeships in Business & Technology Management.

Watch Piara’s storylloydsbankinggrouptalent.com/piara

Ice skater

Fashion blogger

Networker

Data processing

Read Beth’s full storylloydsbankinggrouptalent.com/beth

RESOURCING ANALYST

BETH

Discover our roles in Business & Technology Management at lloydsbankinggrouptalent.com

13

BRANCH MANAGER

TOMRELATIONSHIP CHAMPION

“The most important thing about managing a branch? Be yourself.

I’m not even two years into my apprenticeship and already I’ve moved to another part of the country and been given my own high street branch to manage. I have my Nan to thank — she supported me when I left university early to start in customer services at my local branch.

Now I’m a branch manager, studying for a finance degree that’s getting me interested in the relationship between politics and the financial markets. It may even influence my next career move.

I go to the gym and it makes me stronger. But this apprenticeship, management position and degree are showing me strengths that the gym can’t. I’m becoming a leader and discovering new depths to my character.

Part of you thinks that when you’re made branch manager you should change and become someone else. But no — you should keep being who you are, building relationships, managing people your way and being true to yourself, which is why they hired you. That’s when you change naturally, without forcing it.”

Fitness addict

Politics expert

Professional qualifications

Manager

RELATIONSHIP CHAMPION “My biggest strengths? Honesty, empathy, communication.

I realised I had these three qualities when I was a carer for elderly people. Now they’re coming out in my apprenticeship, and in my volunteering as an Adult Leader in Girlguiding UK.

At work I support small and medium-sized companies that have business accounts with us, so I have to be a good listener, calm and reliable. I love the busy environment, putting clients first, thinking ‘what more can I do for them?’ — just like we do in Girlguiding. I’m discovering that I enjoy changing things for the better.

This extends into my personal life and spurs me on with my fitness. I’m getting great results in the gym, I’ve qualified in my Girlguiding work, and I’ve just achieved my Level 6 Professional Banker’s Certificate. Bring on the next challenge!”

ARE YOU A RELATIONSHIP CHAMPION?

Do you enjoy relating to people? Do you have a sixth sense for how they tick? Can they depend on you?

Our Relationship Champions always put customers first, and they believe that working together to achieve a goal is more productive than going it alone. They’re quick-thinking, easy to be around, and able to see that every situation requires a different solution. Relationships Champions love building relationships with people and making a positive impact on people’s lives — it’s their way of changing the world for the better.

Relationship Champions usually apply for apprenticeships in Customer Facing.

Watch Tom’s storylloydsbankinggrouptalent.com/tom

Girl guide leader

Fitness addict

Customer focused

Relationship builder

Read Kirsten’s full storylloydsbankinggrouptalent.com/kirsten

CUSTOMER ADVISER

KIRSTEN

Discover our Customer Facing roles at lloydsbankinggrouptalent.com

15

PROJECT ASSISTANT

ELLIESOLUTIONS PRO

“Projects are about people — listening, organising, motivating, making sure we hit our deadlines.

I’ve coached athletics and taught swimming, so I know that timings are important, and this is so true when you’re learning to lead projects in a big organisation. How do you juggle the balls without dropping them? How do you keep a project on track?

It’s like playing Centre in a netball team, where the ball keeps coming to you, and you have to decide where to distribute it — that’s project management.

Also, how do you ask very busy senior people to deliver project information by a certain time? I can get a bit nervous about this because I’m still quite new, but my mentor is brilliant at supporting me. And people actually respond very positively — you just have to find the right way to communicate.

There are so many projects to get involved in. But right now I’m sticking to one and trying not to run before I can walk. I don’t want to drop anything!”

Netball player

Athletics coach

Leadership skills

Communicator

SOLUTIONS PRO “I had five university offers, but being an alternative thinker I chose an apprenticeship instead.

I wanted to help change perceptions about apprenticeships, so I went to 10 Downing Street and gave a presentation to support the UK Government’s Apprenticeships initiative. I also gave an interview to the Daily Mail about my own apprenticeship journey.

I went on to become ‘Divisional PMO Lead for the Transformation Portfolio of Change within Group Operations’ — a posh way of saying I manage a project team. I find solutions, often quite alternative ones, and report them ‘up the line’ to senior colleagues who we call ‘stakeholders’.

We’ve planned 8,000 new apprenticeships for 2020, so the opportunities here are almost as vast as my trek across the Grand Canyon to raise money to fight cancer. The future’s bright for apprentices.”

ARE YOU A SOLUTIONS PRO?

Do you like coming up with better ways to do things? Do you understand data and people? Can you see detail and the bigger picture? Are you creative and practical? Can you usually find an answer?

Solutions Pros are good at working on projects and solving problems. Their analytical side means they can plan, improve and see projects through, while their sense of leadership helps them to build strong team relationships. Solutions Pros deliver solutions because they know there’s always a better way.

Solutions Pros usually apply for apprenticeships in Customer & Business Management.

PROJECT LEAD

RACHEL

Watch Ellie’s storylloydsbankinggrouptalent.com/ellie

Fitness addict

Fundraiser

Alternative thinker

Public speaker

Read Rachel’s full storylloydsbankinggrouptalent.com/rachel

Discover our Customer & Business Management roles at lloydsbankinggrouptalent.com

17

PEOPLE MAESTRO “I had A Levels and a place at uni, but I chose to kick-start my career and go straight into marketing.

I’m a sociable person, always happy to chat to people, although I also like to get things done. I was the under-18 rep on the committee for my local netball team and I get very passionate when I’m performing in a team, always wanting to do my best to help with morale and team bonding.

These personal qualities have come into play in my apprenticeship, making projects happen, and simplifying information about our financial products so that customers understand them, find them interesting, and ultimately choose them.

Obviously, I have regular face-to-face meetings, but I’m also discovering the importance of non-verbal communications, like writing good clear emails. If you like working with people, you’ll love this apprenticeship. I definitely got it right, starting my career now rather than later.”

MARKETING ASSISTANT

JASMINSocialiser

Netball player

Organiser

Marketing expert

PEOPLE MAESTRO “Apprenticeship? Like. Love. Follow.

I thought the Group was just high street branches, but it’s much bigger — there’s a world of opportunities here. I love going places and discovering new things, and I keep getting that feeling on this apprenticeship.

It’s opened my eyes to advertising on the street, on the radio, in social media. I think about the marketing strategies behind the slogans, the posts, the tweets, and I make presentations to agencies, challenging them to make our campaigns even more successful.

Challenges excite me, so I’m embarking on a 320-mile cycle ride soon. I bet along the way I’ll be thinking about where in the Group I want my next job to be. And when I see one of those huge advertising posters, I’ll definitely be thinking about the thinking behind it.”

ARE YOU A PEOPLE MAESTRO?

Do you like to grab people’s attention? Can you inspire them and shape their thinking? Do you know how to set a clear direction?

Our People Maestros care about people, strategy and results — a powerful combination when they’re influencing customers or colleagues to act on their suggestions. They get on well with people, and people like them, so communication and teamwork come naturally. People Maestros have the human touch.

People Maestros usually apply for apprenticeships in People Strategy.

Watch Jasmin’s storylloydsbankinggrouptalent.com/jasmin

Traveller

Cyclist

Presenter

Social media expert

MARKETING ASSISTANT

MARK

Read Mark’s full storylloydsbankinggrouptalent.com/mark

Discover our People Strategy roles at lloydsbankinggrouptalent.com

18 19

Pilot

DesignerFitness addict

Fundraiser

Football player

Traveller

Netball player

Athletics coach

Ice skater

Fashion blogger

Traveller

Cyclist

WHAT ARE YOUR PASSIONS?You could take what you love, and make it work for you on one of our apprenticeships. Think about how — here are some ideas.

Watch videos of our apprentices and read their stories at lloydsbankinggrouptalent.com/passions

DETERMINATION, ORGANISATION, COMMUNICATION

GOING OUTSIDE YOUR COMFORT ZONE, QUICK THINKING

PLANNING AHEAD, ATTENTION TO DETAIL,

PROBLEM SOLVING

CO-ORDINATION, SPOTTING TRENDS,

EXPRESSING YOURSELF

AGILITY, TEAMWORK, CONFIDENCE

STAYING POWER, FLEXIBILITY,

HELPING OTHERS

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INCLUSION AND DIVERSITY

We recognise that everyone is different and we value the unique differences that each of us brings to work every day. We want you to bring what makes you different too.

We offer a vast range of opportunities to apprentices, in an inclusive culture that aims to reflect the diversity of modern Britain.

We’ve been recognised for some significant achievements in this area — for instance, more than 30% of our senior jobs are held by women. Inclusion and diversity are woven through our purpose and our networks — and your development as an apprentice.

AGILE FUTURE FORUM A founding member of the forum, along with other leading employers, we promote agile working policies and practices to support you in finding the work–life balance that’s right for you.

ACCESS Our Access network connects and supports colleagues with disabilities. We have more than 3,000 members and run high-profile initiatives, including a national event, regular newsletters, a mentoring scheme and colleague development sessions.

We also host disability awareness sessions, signposting colleagues to sources of support and promoting wider Access activities

BREAKTHROUGH Our award-winning women’s network is now the largest of its kind in the UK with 13,000 members and 4,000 mentors. In 2015, Breakthrough held more than 50 events on career development, parenting and mentoring.

RAINBOW With more than 3,000 members and supporters, and an active Twitter following, our LGBT professional network connects, develops and supports LGBT colleagues across the Group.

In 2015, we ran our first national event, along with sessions about LGBT and faith, same-sex parenting and coming out. We also raised £10,000 for the Albert Kennedy Trust, an organisation that helps young homeless LGBT people.

REACH Our inclusive Group-wide network values and embraces the diversity of our racial, ethnic and cultural heritage — hence the acronym REACH.

We actively support our members through networking, mentoring and access to role models so that they can reach their full potential, and so that the values and diversity of our workforce reflect those of our customers.

LISTED FOR 5THCONSECUTIVEYEAR

RAINBOW AWARDED BEST NETWORK

COLLEAGUES PROFILED IN TOP 100 BAME LEADERS LISTS (FT AND SUNDAY TIMES)

TOP PRIVATE SECTOR EMPLOYER, TOP EMPLOYER IN SCOTLAND AND WALES

“THERE’S A WHOLE WORLD OF DIFFERENT

PEOPLE HERE, WITH DIFFERENT VIEWS

AND WAYS OF BEING, AND I FEEL INCLUDED,

LIKE I’M PART OF SOMETHING BIG THAT’S

ACTUALLY MOVING BRITAIN FORWARD.”

MARK, PEOPLE MAESTRO

22 23lloydsbankinggrouptalent.com

YOUR REWARD

APPLY NOW

Here are just some of the rewards and benefits:

A minimum of 22 paid holidays per year

Industry-recognised qualifications

Private medical cover

Pension scheme

Discounts on financial products

1 APPLICATION FORM Complete our online application form.

2 QUESTIONNAIRE Pass Stage 1 and you complete our online questionnaire. It asks you what you’d do in various situations so that we can get an idea of how you think, and usually takes around 20 minutes.

3 ONLINE TESTS If your answers to the questionnaire suggest we’re a good match, you complete some online tests so that we can get a better idea of how you think.

4 INTERVIEW Pass your online tests and there’s a 15–20-minute telephone interview (or a video interview if you’re applying for a Higher Apprenticeship). Pass your interview and we make you an offer.

5 ASSESSMENT CENTRE We may invite you to an assessment centre for a role-play exercise and a further interview — pass these and we make you an offer.

You should have discovered quite a bit about us from this brochure and from our website. Now it’s time for us to discover things about you.

Our application process varies, depending on the level of apprenticeship and role you’re applying for, but it’s likely to include some or all of these stages:

Your apprenticeship with us will be an exciting journey of discovery. It’s your time to start really learning about yourself and what you’re good at, so that you can have a promising future with us — an industry-leading employer.

You’ll discover what it’s like to feel valued and included, and to gain new skills and experiences, working with great colleagues and managers from many different backgrounds. Learn more and get hints and tips at

lloydsbankinggrouptalent.com

DEVELOPMENT THAT MATTERS

You’re an important part of our future. Our wish is for you to develop into a confident person, with a good job, a full life, and a desire to keep discovering. We hope you find what really matters to you.

ACCOLADESAn award-winning employer, we develop people through a wide range of apprenticeships. Discover who you are, and what matters to you, on a Lloyds Banking Group Apprenticeship.

BESPOKE DEVELOPMENT We want you to keep being the unique person you are, so your learning is specific to your apprenticeship and your role within it. You learn useful new technical skills as part of your industry-recognised qualification — and these can take you places.

You also have the opportunity to access soft skills training developed just for you, like communicating, teamwork, influencing and listening — skills that are important for getting ahead in the world of work.

BECOME AN AMBASSADOR Once you’ve started with us, you can volunteer to become a Lloyds Banking Group Apprenticeship Ambassador. You can coach and mentor new apprentices, and act as a representative and advocate of our apprenticeships, here at work and in schools, colleges and other places.

You can also help us improve our apprenticeships — your first-hand experience of them will be highly valued. Becoming an ambassador enables you to give back, show your passion for apprenticeships, support your apprentice community and discover new strengths for yourself.

ASK THE PROFESSIONALSQuite soon into your apprenticeship, you’ll notice that you’re surrounded by colleagues who are refreshingly supportive and helpful. We’re generous with our time and happy to share our knowledge with you, but it’s up to you to seek us out and tap into this — we welcome it.

Asking is a good way for you to make contacts and learn things first-hand, and to start building a network that can help you with your future.

b

lloydsbankinggrouptalent.com

CAREERS WORTH DISCOVERING