What was the biggest the biggest problem of our of our FPS? at that time.

139

Transcript of What was the biggest the biggest problem of our of our FPS? at that time.

Page 1: What was the biggest the biggest problem of our of our FPS? at that time.
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What What waswas the the biggestbiggest

problemproblem ofof ourour

FPSFPS??at that at that timetime

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No No strategicstrategic

goals

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No No processesprocesses

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Huge risks

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No time for strategic change

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3yearsthe risks

to wipe out

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3yearsprocesses

to build up

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What What isis the the biggestbiggest

problemproblem ofof ourour

FPSFPS??

nu

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HowHow do do wewethe the

peoplepeoplewewe

needneed??findfind

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DemograpDemographyhy

Competencies

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legalsociological

economicactuarial

socio-economicaldemographic

pedagogiccommunicational

technological

competencies

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legalsociological

economicactuarial

socio-economicaldemographic

pedagogiccommunicational

technological

competencies+

languages

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how did we how did we findfindBefore,Before,the the peoplepeople

weweneededneeded?

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Employment security

State pensions

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How

sexy

employer

become to

? a

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culture,

it’s

stupid the

!

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Me

My life

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Where do you work?

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When do you work?

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How do you work?

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Where??

work atat home home at work

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(Nearly)

work at home caneveryone

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TheTheworkwork mustmust

servantservant

the the

civilcivil

follow

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Complete Complete digitaldigital files

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from application till electronic

signature

Complete Complete digitaldigital files

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Where?

work atat home home at work

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InIn our our FPSFPS nearlynearly

everythingeverything

measuredisis

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……eveneven thethe

CEO’sCEO’s officeoffice

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50 m2

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Price per square meter per

year

270 euro

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13.500 euro a year

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3% of his time

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The higherhigher in thein the hierarchicalhierarchical

structurstructuree

you areyou are

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thethebiggebiggerr

is your office

The higherhigher in thein the hierarchicalhierarchical

structurstructuree

you areyou are

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and

the lesslessyouare

present

thethebiggebiggerr

is your office

The higherhigher

hierarchicalhierarchicalstructurstructuree

you areyou are in thein the

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boss function Can a

?without an office

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Answer e-mailsAnswer e-mailsAnalyze casesAnalyze casesHold meetingsHold meetings

Concentrate oneselfConcentrate oneselfHave confidential interviewsHave confidential interviews

Drink coffeeDrink coffee

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to do

Answer e-mailsAnswer e-mailsAnalyze casesAnalyze casesHold meetingsHold meetings

Concentrate oneselfConcentrate oneselfHave confidential interviewsHave confidential interviews

Drink coffeeDrink coffee

has has nothingnothing

The The placeplace in which in which wewe

with with

hierarchy hierarchy

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to do

Answer e-mailsAnswer e-mailsAnalyze casesAnalyze casesHold meetingsHold meetings

Concentrate oneselfConcentrate oneselfHave confidential interviewsHave confidential interviews

Drink coffeeDrink coffee

has has everythingeverything

The The placeplace in which in which wewe

with with activityactivity

workwork

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e-mailsAnswering

is possible here

but also at home

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casesAnalyzing

is possible here

but also at home

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meetings

Holding

is possible here

but also at home

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coffeeDrinking

everywhere here

and also at home

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and…om redenen om redenen van privacy van privacy verboden verboden

te betredente betreden

havingconfidential meetings

?

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AA difficultdifficultmeeting will bewill be

preferablpreferablee here

heldheld

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A nice

meeting will bewill be

preferablpreferablee here

heldheld

confidential

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InIn our our FPSFPS everythingeverything

measuredisis

nearlynearly

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Monday Tuesday Wednesday Thursday Friday

January february march april mai june july august september october november december

6 o’clock 7 o’clock 8 o’clock 9 o’clock 10 o’clock 11 o’clock 12 o’clock 13 o’clock 14 o’clock 15 o’clock

16 o’clock 17 o’clock 18 o’clock 19 o’clock 20 o’clock

never more

than 54% at their desk

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This is

mine

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Clean desk

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the taxpayer

for all that who pays

no doubt

Andmister,

? that is !

tell us now

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70% office space

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70% office space6 million euro

every yearevery year

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70% office space6 million euro

every yearevery year

new environment

10 million euroonly once

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it’s onlypaper

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When?

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Does the timeclock

happy

? make

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You will reach

the results

agreed upon.

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Quantity Quality Attitude

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Whatbosses

do wewant

?

kind of

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ideas

think about what your people

crazy

Andmister,

these

?

tell us now

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Benchmark per domein

,00

2,00

4,00

6,00

8,00Jobinhoud

Arbeidsomstandigheden

Doorgroeimogelijkheden

Organisatiecultuur

Relatie met de directe leidinggevende

Communicatie

FOD SZ

benchmark

benchmark benchmark together with together with 88 federalfederal organizationsorganizations

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Our people do nearly

all by

themselves

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183 NoVo people

15

consultants

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NoVo organisation

Infrastructure &Dynamic office

Culture shift & Result orientation

Digitalisation &Mobility of work

Customer orientation

Communication &Cooperation

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Program management

Intern

NoVoResult

Exte

rn

Intern

NoVoDO

Exte

rn

Intern

NoVODIG

Exte

rn

Intern

NoVoClient

Exte

rn

Intern

NoVoCom

Exte

rn

ICT

P&O

Budget

Logistics

Comm

PMO

CEO

Steering commitee

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And tell us now what

Belgian citizens can do with all these

crazy ideas, mister ?

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We reach more

than the results

agreed upon

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productivity

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Ask

Graydon

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90%90%

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-78%-78%

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- 80%

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Control doesdoes notnotourourculturculturee

CommandCommand&&

belong tobelong to

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trusttrustrespectrespect&&

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everything is ok

So…

?

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linearlinear

savings

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LinearLinear savings savings are are

disastrousdisastrouspart part 11

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125

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What What is to beis to be

??donedone

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each government

?? dodo What will

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part 2LinearLinear savings savings are are

disastrousdisastrous

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Credits are spread wellCredits are spread well

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6,197,10

5,20

6,68

5,58

7,396,43

0

1

2

3

4

5

6

7

8

Orientation

dimension

client

Accueil

dimension

clients

Accueil

dimension

processus

Traitement

dimension

client

Traitement

dimension

processus

Traitrem

ent

dimension

résultat

Moyenne

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