What to know What to do What to say. “The Oregon Audits Division is the taxpayers’ friend.”...
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Transcript of What to know What to do What to say. “The Oregon Audits Division is the taxpayers’ friend.”...
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What to knowWhat to doWhat to say
“The Oregon Audits Division is the taxpayers’ friend.”
Bend Bulletin editorial2009
Good News Example
“Chicken Costumes Banned at Nevada Polling Places.”
Las Vegas Sun2010
Bad News Example
Everyone is watching all the time.
Your Public Is Your Media
Everyone is watching all the time.
Presume everyone has a camera, a cell phone and a blog
Your Public is Your Media
Everyone is watching all the time.
Everyone has a camera, a cell phone and a blog
And they’ll use them.
Your Public is Your Media
Everyone is watching all the time.
Everyone has a camera, a cell phone and a blog
And they’ll use them.But not necessarily in ways you’ll like.
Your Public is Your Media
Everyone is watching all the time.
Everyone has a camera, a cell phone and a blog
And they’ll use them.But not in ways you’ll like.Don’t confuse this with journalism.
Your Public is Your Media
Probably the nearest newspaper.
Know Who’s Serious
Probably the nearest newspaper.Because in a pinch, other news organizations will look to them first to know the right approach.
Know Who’s Serious
Be visible, transparent and accessible.
Stay Ahead of the Curve
Be visible transparent and accessible.
Post everything on your web site.
Stay Ahead of the Curve
Be visible transparent and accessible.
Post everything on your web site.
That means agendas, minutes, budgets and records.
Stay Ahead of the Curve
In an “event,” your Google hits will skyrocket.
Drive the Message When Something Bad Happens
In an “event,” your Google hits will skyrocket.
You want reporters to find your site and what you have to say.
Drive the Message When Something Bad Happens
In an “event,” Google hits will skyrocket.
You want reporters to find your site and what you have to say.
Make it easy.
Drive the Message When Something Bad Happens
Make sure your side of the story is told quickly and accurately.
Don’t Shy AwayFrom Something Bad
Make sure your side of the story is told quickly and accurately.
Make someone available quickly who is well-informed, updated and speaks without drooling.
Don’t Shy AwayFrom Something Bad
Hiding the truth is usually worse than what happened.
Don’t Lie
Hiding the truth is usually worse than what happened.
See:Richard Nixon
Don’t Lie
Hiding the truth is usually worse than what happened.
See:Richard NixonBill Clinton
Don’t Lie
Hiding the truth is usually worse than what happened.
See:Richard NixonBill ClintonBob Packwood
Don’t Lie
It’s all going to come out anyway.
If You Did Something Wrong,Fess Up
It’s all going to come out anyway.
Invite an open and public investigation.
If You Did Something Wrong,Fess Up
It’s all going to come out anyway.
Invite an open and public investigation.
“We’re going to get to the bottom of this.”
If You Did Something Wrong,Fess Up
It’s all going to come out anyway.
Invite an open and public investigation.
“We’re going to get to the bottom of this.”
Honest, you’ll feel better.
If You Did Something Wrong,Fess Up
Stay in touch with reporters, editors and news directors.
Schmooze the Media
Stay in touch with reporters, editors and news directors.
Keep them updated.
Schmooze the Media
Stay in touch with reporters, editors and news directors.
Keep them updated.Have lunch.
Schmooze the Media
Give them your fact sheet.
Visit Editorial Boards
Give them your fact sheet.Explain your tax base.
Visit Editorial Boards
Give them your fact sheet.Explain your tax base.Go through your budget.
Visit Editorial Boards
Give them your fact sheet.Explain your tax base.Go through your budget.Use simple language all taxpayers understand.
Visit Editorial Boards
Give them your fact sheet.Explain your tax base.Go through your budget.Use simple language all taxpayers understand.
Get to know them.
Visit Editorial Boards
Give them your fact sheet.Explain your tax base.Go through your budget.Use simple language all taxpayers understand.
Get to know them.Then they’ll be well-informed when something goes wrong.
Visit Editorial Boards
First time they yawn and hit delete.
Repeat as Necessary
First time they yawn and hit delete.
Second time they poke it with a stick.
Repeat as Necessary
First time they yawn and hit delete.
Second time they poke it with a stick.
Third time they might read through the subject line and into the first paragraph.
Repeat as Necessary
Ah-hah! Now you’ve got them!
Repeat as Necessary
Ah-hah! Now you’ve got them!By now, they’re truly reading, becoming conversant with the language and will think they have a basic understanding of the issues.
Repeat as Necessary
Ah-hah! Now you’ve got them!By now, they’re truly reading, becoming conversant with the language and will think they have a basic understanding of the issues.
And maybe by now they do.
Repeat as Necessary
At the least, make sure the reporter knows of a problem so it’s not repeated later.
Don’t Let Big Mistakes Slide
At the least, make sure the reporter knows of a problem so it’s not repeated later.
If necessary, request a correction.
Don’t Let Big Mistakes Slide
At the least, make sure the reporter knows of a problem so it’s not repeated later.
If necessary, request a correction.
It’s an E-world, so you need to make sure a mistake isn’t part of an electronic archive and ripe for repeating in a month or a year.
Don’t Let Big Mistakes Slide
Pets.
When All Else Fails
Pets.Weather.
When All Else Fails
Pets.Weather.Sex crimes.
When All Else Fails
Pets.Weather.Sex crimes.Preferably together.
When All Else Fails
In the middle of yesterday’s blizzard, these cute newborn puppies were left out in the cold while their owner appeared in court on sex crimes charges.
They’ve now been adopted by a new family and are happy and warm.
When All Else Fails