What This Module is About

What this module is about? (insights)

This module provides an overview of the basic knowledge, skills and work attitudes required of a house keeping professional/attendant to prepare rooms for guests in a commercial lodging establishment.

This covers lessons about housekeeping equipment, tools, materials and supplies guestroom ameneties, setting up of room boy’s trolley/maid;s cart standards procedures for entering a room and making up beds. It also includes cleaning surfaces and floors, cleaning furnishing, cleaning toilets and bathrooms, sanitizing rooms and maintaining clean room environment.

This module contains five lessons:Lesson 1. Housekeeping equiopment, tools, supplies, materials and guestroom amenitiesLesson 2. Preparation for quality housekeepingLesson 3. Access for room serviceLesson 4. Room make up proceduresLesson 5. Clean and clear rooms

WHAT IS EXPECTED TO LEARN: (Objectives)1. Identify, prepare and organize the needed guestroom amenities and supplies2. Set up trolley with appropriate and required number of guestroom amenities.3. Follow the standards procedure for accessing a guestroom.4. Perform room make up following the standards procedures.5. Clean and clear rooms using the appropriate materials, tools and equipment.

STEPS NEEDED: (Instructional Activities by Lesson) Pre=post test will be given at the start and end or every module.

There are certain competencies that you need to develop about the expected outcomes. Make sure that you perform the practical exercises (hands on) you have already read and understood the information/job sheets. Then answer the self check to find out how much you learned about the lessons presented.

Upon completion of thuis module you can tell your instructor that you are ready for the assessment. You will fill up the self assessment guide, be observed and rated according to your performance as a proof that you meet the requirements for this module. The assessment could be made in different methods.

Lesson 1: Housekeeping Equipment, Materials, Supplies, and Guestroom Amenities.Time allotment: 1After completing thelesson, you nwill be able to: Learning steps/ instructions

1. Identify and describe the cleaning equipment and explain their proper use, care and maintenance.

Refer to information sheet # 1 on page 5

2. Name and describe the cleaning supplies and materials, its proper use, care and storage.


3. Identify and describe the cleaning supplies disinfectants, its proper use and storage.

Refer to information sheet # 3 on page (

4. Classify room amenities, give details where to find them and give their purpose.


INFORMATION SHEETS

Information sheet # 1Cleaning equipmentCleaning Equipment Proper Use Care and maintenanceVacuum Cleaner - To remove loose soil and

dust particles from carpet surfaces, upholstered furniture and even hard surfaces.

- Recommemnded where there is a large amount of carpeted area in a hotel.

All machines must be habdled by trained and experienced people. Improper use to the machine can damage to carpets likje seam,separation, delaminating of backing material, buckling, shrinking premature face fiber wear.Dust bags must be emptied /clened daily, rinsed properly after.use. electrical cords must be checked for frayed instulation and naked wire. Plugs must fit in the socket. Never put bare wire cordsinto socket as they involve hazards of electrocution and short circuits.*roll back the wire neatly on the back of the vacuum cleaner after using . small objects like pins and needles must be removed with a dust pan first before vacuum cleaning the carpet as these items tend to puncture the dust bags of the vacuum cleaner.

Carpet Sweeper - Used to pick up dirt and particles from the carpet.

Hydro- Vacuum or Wet and dry vacuum Cleaner

- It is an all-purpose vacuum for dry and wet surfaces. It

is also used for absorbing water in flooded and wet areas and have water sprayer to rinsed the oiled area.

Carpet extractor - This is designed for dry foam shampooing of carpet. It removes dirt that sticks to or penetrates into the carpet layers.

- This extractor is need when the carpet is heavenly soiled.

Large objects should also be removed as it could damage the suction process.

Wet extractor It has suction and water injection features and can simultaneously rinse and suck water from the surface. It can be used for both floors and carpets.

Small objects like pins and needles must be removed with the dust pan first cleaning the carpet.

Rotary Floor Machines - Have several applications like to shampoo, polish and scrub. They can be used for both carpets and floors by just the changed of an attachment.

Plugs must fit in the socket. Never put bare wire cords into socket as they involve hazards of electrocution and shorts circuits.*roll back the wire neatly on the back of thecleaner.

Information Sheet # 2Cleaning Materials and Supplies

CLEANING MATERIALS AND SUPPLIESSupplies purpose Proper Usage

1. Scouring Pads Green: for scrubbing purposes onlyWhite: for cleaning painted surfaces, glass mirrors, marble and porcelain;

Should not be used for painted surfaces, mirrors and glass panels. Neither should powder.Always make sure the pads are wet before using.

2. Dusting cloths This is used for dusting wooden and painted parts

Make sure the cloths are clean/dry otherwise the dusty cloths will merely rub he dust unto the surface being dusted.

3. Cleaning towels For drying bathroom walls and floor tiles after they are cleaned.

Make sure the cloths are dry.

4. Polishing cloths This cloths is used for polishing metal surfaces like bathroom fixtures.

Use cloths that are made of fiber to be able to absorb the water and left behind during the cleaning process.

5. Hand brush This brush is meant for brushing away dusts from rough surfaces

Make sure that the brush is not left immersed on the cleaning

such as rattan, wickerwork,etc.It is also used for cleaning tiles.

water fer a long time.

6. Toilet Bowl Brush It is used for cleaning toilet bowls

Toilet brush should be kept after use in the storeroom either in a holder or in a plastic bag hanging on one end of the trolley. Never leave the brush with other cleaning equipments as they may contain a lot of bacteria that will contaminate other cleaning materials.

7. Mop with Mop handle For manual floor Mopping. Clean water must be retained in one bucket while dirty water has to be squeezed into another bucket.

8. Ceiling brooms Use this broom to remove cobwebs in the ceiling

Clean the bristle of the broom after use and at the end of each shift

9. Oiler This is applied in hinges of doors so as to prevent squeaking sound from the door.

Use sparingly. Once there is no squeaky sound, wipe excessive oil away as it can spill on floor and carpet and cause stain.

10. tongs Used for picking up dirt and cigarette on butts found on ashtrays

This is used to prevent the hands from getting into direct contact with the dirt that may be a source of bacterial contamination and disease.

11. Trash bags The plastic bag shall serve as under line for garbage does not penetrate into the corners or surfaces. Otherwise garbage will cause foul odor and proliferation bacteria.

Containers of wet garbage shall always be underlined with trash bagsBags should always be closely tied before it is disposed in order to avoid the spread of foul odor.

12. Soft Broom and stick broom

It is used for sweeping Use soft broom for fine surfaces like floors; stick broom for rough surfaces like grounds.

13. sponges To be used for cleaning the surfaces.

Wash and rinse after use; give special rinse at the end of the day to make sure that there is no soap left in the pads.

14. buckets Buckets and mops are used for cleaning floors, walls and other parts of the building

Buckets must be emptied when thw water is dirty. At the end of each shift, they must be emptied, dried and cleaned. Parts must be fabricated from time yo time.

15. Insect Sprayer This is used for fumigation so as to eliminate pests and mosquitos

Spray the area while the windows and doors are closed. Leave it closed at least 15 minutes then open to allow vapors and bad smell to evaporate. Then remove dead mosquitoesWipe smooth surface after spraying to remove any oily film that settle on them. Use protective mask to cover the nose so as not to inhale the chemical, as this is dangerous to health.

Information Sheet # 3Cleaning Chemicals

CLEANING CHEMICALS1. Wood Polish It is used to polish wood

surfaces leather and other imitation leather surfaces

Spray it sparingly on evenly on the surface.

2. insecticides To be used in fumigation and to eliminate insects and pests.

Since these are toxic s/chemicals, avoid spraying into food containers and food items. Remove food within the affected areas during the fumigation.

3. Methylated Spirit It is chemical used for polishing all glass surfaces such as mirrors, windows,etc.

This chemical is highly flammable and must never be used near fire or flame. It also has high degree of evaporation and should therefore be used in smell area sparingly one at a time to avoid wastage.

4. Air Freshener This is sprayed in the room in order to remove foul odor in guestrooms, comfort rooms or any area with foul odor.

Use sparingly

5. Carpet Stain Remover Used to remove stain or spot on carpet

See procedures for spot removel.

6. Disinfectant like Lysol,together with sprayer

It is used to disinfect toilet bowls. Urinals. Sink. And other areas that are most vulnerable to bacterial contamination.

Pure Lysol may be applied to urinals and toilet bowls since these areas already contain water.

Dilution will depend on the degree of disinfection. The average is 1 cup of Lysol to 1 gallon of water.

Use brush to clean and disinfect bowls and urinals then rinse afterwards. For other surfaces apply with cloth or mop, wipe surface, rinse and dry.When using Lysol on atomizer can,apply the chemicals directly tom the surface, wipe with damp cloth or with brush, then rinse and dry.

7. Lacquer or Paint Thinner Use this chemical to remove lacquer or paint from hard surfaces.

Apply with a cleaning towel or scouring pad until the leftovers are removed.Then pat dry and polish the surface.\Since the solution is high concentrated, light spraying is sufficient to be able to economize.

8. Muriatic acid To be used only for removing cement or plastic remains from floors.This is not advisable for toilet bowls since it is very strong and it can damage tiles.Dilution will depend on the thickness of the cement or plastic remains.

Hands should not get into direct contact with the acid as this can cause skin irritation. If the remains are thick, leave the solution on the area for a few minutes or longer. Then remove the remains with scraper or hard brush.Repeat until all plaster are removed. Rinse thoroughly with water since any acid that remains on the surface may cause damage.

9. Wax Stripper Formulated to break up, loosen and strip off tough old waxes.

See procedures for stripping.

10. degreaser Used to remove grease, oil, dirt carbon, ink, mildews, soils and waxes.

See procedures for degreasing

11. emulsion wax A buff able wax used for resilient floors like vinyl;, linoleum, and rubber tile and for concentrate floors and marble.

Pour a small quantity of emulsion wax on the floor and spread evenly with a clean cloth. Let it dry completely bfor 20 min. then buff with a clean dry cloth.

12. Polymer Sealer A non- buff able wax that is highly recommended for wooden floors.

13. Solvent A kerosene base wax used for See polishing procedures on

wooden floors. page 48.14. Paste wax Polishing stone floors, wood and

resilient floors.15. Drain cleaners To expedite drinking of clogs.

OTHER HOUSEKEEPING TOOLS AND SUPPLIES1. Dusters for dusting2. Plungers disinfectants3. Dustpan4. Ladder for reaching high places5. Plastic liners6. Utility items7. Other cleaning chemicals8. Utility carries9. Utility box

Information Sheet # 4Guestroom Amenities

ROOM AMENITIES IN COMMERCIAL HOTELS, RESORTS AND LODGING HOUSESItems/Supplies Location PurposeBedroom amenities

1. DND ( Do not Disturb) Door knob For the guest to sigmal that he does not want to be disturbed. In such case make up should be deferred.

2. Make up sign Door knob For the guests to request for room cleaning

3. Closet with at least six hangers

Placed inside the bedroom For hanging clothes

4. BedsSingle bed 36” x 75”Double bed 54” x 75”Queen bed 60” x 80”King bed 78” x 80”

Inside the bedroom

Double bed

For sleeping

King bed

5. Bed Linena) Bed skirting or flounch

Encased into the box spring (if the bed has a box spring)

To cover the box spring

b) Bed padc) Bed sheet

Size; allocated an allowance of 20-25 inches over bed size (on all sides.) this depends on the size of

Encased right on the top of the mattress.

On top of the bed pad, 2 bed sheets per bed for regal guests, 3 for VIP.

To protect the mattress from getting stained.

To cover the bed and to ensure guest’s comfort.

the mattress.

d) Bed Cover

e) Pillow with a pillow slip and a pillow case 1 per occupant 2 for double and matrimonial beds.

On top of the finished bed

Top of the bed in front of the headboard.

To protect linen from dirt and to make the bed look more presentable.

For guests to comfort.

6. Shoehorn and shoe cloth Inside the closet Cloth for polishing shoes and horn for fitting shoes.

7. Luggage Rack Between closet and dresser For placing guest luggage.8. Dresser table with vanity

mirror and dresserInside the bedroom

9. TV set Top of the dresser or hang at eye level.

For guest entertainment and relaxation.

10. Nite table with nite table lamp. On top of the table is a telephone directory and room service menu; under the table are a safety and security booklet and bible.

In between two beds Container for telephone and other amenities.

11. Guest folder or compendium contains envelope,stationery, ball pen, post card, directory of hotel service, guest comment survey “where to find me”.

On top of the dresses table or writing table.

Guest folder is used for standards room; compendium Suite/rooms.

12. Dresses chair Under the dresses13. Coffee table and 2 easy

chairs, ashtray and match on top of the table.

Between 2 easy chairs To serve as working table and for serving coffee and room service orders.

14. Floor lamp Back of coffee table Serve light the room15. Service tray with thermo jug

filled with water; two covered glasses.

Top of dresser table coffee table

16. Side table On the side of the double beds Used only when bed is used.17. Room service Drawer of the nite table or on

top of the coffee tableReference in placing room orders.

18. Directory of hotel services Top of the table or inside the compendium (if any). Some use a tent card placed on top of the TV or dresser.

Provides information on the available products/services in the hotel like sauna, food outlets, entertainment etc.

19. House rules Usually posted at the back of the door entrance

To orient guests on the house policies for occupants.

20. Telephone with telephone Top of the table or any place For references in case the

in house directory that is convenient guests wants assistance.21. Safety handbook containing

safety tips during emergencies.

Drawer or on top of table or inside guest folder/compendium

Provides guidelines to the guest in case of an emergency.

22. Fire exit directional sign Posted at the back of the entrance door

To guve directions for evacuation during fires.

Bathroom amenities1. Bathroom Linen

Bath towel25” x 54”Hanf towel18”x33” 150gFace towel 13”x13”60gms2 towel/room for 1 set1 towel/occupant

Neatly folded in the towel rack

For use in bathiong

2. Shower cap Also part of the amenity tray

For daily shower-as cover for hair during shower

3. Soap (Omust be sealed)

On top of the soap dish ione in lavatory and another one beside bathtub or shower

For bathing

4. Facial tissue Inside the dispenser if any

For facial use

5. Toilet tissue Rolled into the tissue dispenser indide bathroom

For toilet use

6. Garbage cansUnderlined with plastic liner

One in the bathroom one inside the bedroom

For garbage disposal

7. Laundry bag Folded amd neatly placed inside the drawer of dresser.

For placing items for laundry.

8. Pressing/laundry list Inside the drawer with the laundry bag

Contains price list for laundry and pressing.

9. Shaving tray contains shaver and shaving cream

Placed in the amenity tray or amenity basket

For morning use.

10. Sanitary bag In the sanitary bag holder (bathroom)

For use at the bathtub

LUXURY AMENITIES for Deluxe room

1. Bubble bath if Inside bathroom For use at the bathtub

bathtub is installed2. Bath robe In a bathrobe tray Bathroom use3. Slippers Inside closet4. Sewing kit Together with laundry

bag5. Water heater with 2

cups and saucer, teaspoon and sachet of coffee, tea, creamer and sugar

6. Hand and body lotion and cologne

Inside the basket of amenities inside the bathroom.

7. Body scrub Beside the bathtub or shower

8. Fruit basket Top of the coffee table9. Hair dryer bathroom

HOW MUCH DO YOU KNOW? (Check Yourself)A. True or FalseWhat to do: Write the word true if the statement is correct and write false if it is incorrect. Write your answer in a separate sheet.

1. Oiler used in hinges of doors prevents squeaking sounds from the door.2. Trash bags serve as under liner for garbage containers so that wet garbage not

penetrate into the surface.3. Protective mask is used to protect the nose during fumigation.4. Soft brooms are intended ti sweep dirt in floors witj fine surfaces.5. Windows and doors are kept open when spraying the area.6. Chemicals with high degree of evaporation should be used in small areas sparingly

one at a time to avoid wastage.7. Muriastic acid is advisable for cleaning toilet bowls.8. Ladders are olny intended for reaching high places.9. Air freshener fumigates guestroom, comfort rooms or any area.10. Lysols disinfects toilet bowls.

B. Identification What to do: Identify the following items. Write your answer on a separate sheet.

1. This is needed to remove excisive water from window glass surfaces and floor tiles and speedsup drying process.

2. It used to remove loose soil and dust particles from carpets surfaces, upholstered furniture and even hard surfaces.

3. This is used for manual mopping.4. This is an all-purpose vacuum for dry and wet surfaces and also for absorbing

water from flooded and wet surfaces.5. This is formulated to breakup, loosen and strip off tough old waxes.6. It is used for dusting surfaces.7. This is used for scrubbing , stripping and polishing hard floor surfaces and also

vinly and wood parquet.8. This is used for drying bathroom walls and floor tiles after they are cleaned.9. This a chimical used for polishing copper and metal surfaces.10. This wax is applied on stone floors wood and resilient floors.11. This chemical is used for polishing glass surfaces such as mirrors and windows,

etc.12. This are water container used for cleaning floors, walls and other patrs of the

buliding.13. This is used to remove cobwebs in the ceiling.14. This is used for picking dirt to prevent hands from getting into direct contact with

the dirt.15. This is used to pick up dirt and particles from the carpet.

Lesson 2- Preparations For Quality Rooms Keeping

Time aallotment: 1hoursAfter completing the lesson, you will be able to:

Learning steps/instructons

1. Explain the efficient course of action to take when preparing for the job

2. Have the knowledge on the preparation and request for tools and equipment neede in the job.

3. Direct one’s housekeeping job through setting up of priorties.


4. Identify the parts of a room boy’s trolley/ maid cart.


5. Name the items/articles arranged in a troley.

6. Explain and demonstrate skills in stocking, loading,proper care and maintaining a trolley.


INFORMATION SHEETS

Information Sheet # 5

Prepare for job.

1. Be on time. Time in at the bundy clock or time sheet (whichever is used)2. Come to work clean and properly groomed- cleaned uniform, right shoes, (well-

polished,) , hair neatly combed, etc.) Strictly comply with grooming standards.3. Get your daily assignments, schedule and side duties, from your supervisor.4. Report for briefing.5. Get keys (if you are the room attendant)

Prepare the required tools, equipment and supplies,1. Determine the tools and equipment needed including equipment, cleaning

supplioes, chemicals, forms, eyc.2. Secure the needed tools, chemicals and supplies from their storage area and account

them.3. Make requisition when supplies fall short of par stock.4. Load and arrange supplies in a trolley.

Set Priorities

1. Secure a room status report from your supervisor.2. Prioritize rooms cleaning as follows.

First - check out roomSecond - rooms with make up request of guestThird -occupied rooms without request and without a make up sign.Fourth- vacant rooms that need follow up

For Supervisor:1. Check the latest rooms status. Highlight rooms that must be proritized.2. Get the print out of room night report then transfer it to the discrepancy report.3. Know all the expected check out for the day (to be highlighted).4. Distribute to room attendants their respective assignments including the room

status report so that they have a basis in prioritizing the room cleaning.5. Secure keys or cards (whichever is used)

Information Sheet # 6Room boy’s Trolley or maid’s cart

IntruductionThe room boy’s trolley or maid cart is a trolley meant to stock a givben number of

linen, supplies and equipment to serve an allotted number of rooms. After receiving the room assignment,s/he should check the supplies against a standards checklisrt to avoid

needles trips. The maid / room boy is responsible for the condition, cleanliness and appearance of the cart.


1. Stock the cart by putting all the guestroom amenities on the top shelves. Top tray be arranged with the following guest supplies:Room

Water tumbler bibles/koran clothes hangersService directory ash trays candle standDo not disturb cards match boxes guest house rulesGuest stationary laundry forms guest comment formsBall pens laundry bags sewing kitsBreakfast knob cards plastic shirt bags polish my shoes cardsTelephone directory room service menus room service

Beverage ListsBathroom

Gargle Tumblers shoes suds tent cards for bathroomsShoe mitts shampoo bottles water tumblersSoap/soap dish disposable bags shower cupsToilet rolls vanity kits vanity display basketsToilet tissues

2. Folded night spreads, bed sheets and towels shoukld be filed in the second shelf of the cart.Linen items: stocking standards standards dimensionsNight spread 1 per bed 24”x108”Pillow cases 1per bed 24”x108”Bath towels 2per bed 24”x32”Face towels 1 for each guest 25”x45”Hand towels 1 for each guest 9½”x10½”Bat mats 1 for each bathroom 6”x7½Mattress protectors few to replace as necessary 24”x42”

These items should be arranged in neat stacks; heavier items are stocked below and lighter ones on top.

3. Put all the chemicals at the lower level including the tools like scouring pads, rags, etc.Cleaning agents are kept on the top try for easy access.

Disinfectants room freshener liquid soapDettol vim naphthalene ballsDeodorizer sanifresh

4. Additional equipment is to be placed below trash bag of the cart.

Cleaning EquipmentFeather sponges vacuum cleanerDust pan duster cloths clean scrub bucketMop carpet brushes scrub brush

These supplies are procured by the room attendant from the floor linen room. After stocking the cart, the room attendant proceeds to the sections of rooms on the floor that are assigned to him/her. Trolley/carts are placed along the corridor wall on the side of the room being serviced. That cart should be so positioned as to service a minimum of two rooms without much movement of the room attendant to minimize trips to the cart and therefore reduce the fatigue factor.

Cleaning/ caring and maintaining Room Boy’s trolley/ Maid cart.1. Clean and dust shelves and containers before placing the guestroom supplies inside

the trolley.2. Check for threads, strings or hair strands that might have twirled around the

wheels. These threads will make it hatd for the cart to be pulled, thereby causing injury.

3. Apply oil to the wheel to prevent rusting.4. Check the rubbert bumper if they are worn out.5. Check the screw or sharp edge that could catch your clothing and could cause cuts.6. Stock the trolley with the requested supplies according to allocated par stock or

according to the number of guests.7. Wash/Clean the soiled linen canvass ansd put under liner on the trash canvass.

Considerations for selecting a maid Cart.When selecting the maid cart, consideration is given to it being lightweight to

ensure easy mobility. Heavy cart also crumple corridor carpets. The wheels of the cart must be of sturdy construction and should be oiled periodically to ensure smooth movement.

HOW MUCH DO YOU KNOW? (Check Yourself)

I. Identification:What to do: Fill in each blank to complete the statement.

1. A given number of linen, supplies and equipment to serve an allotted number of rooms is stocked in a when doing the room make up.

2. The wheels of the cart must be of sturdy construction and should be oiled periopbically to ensure movement.

3. Label all the chemical sprayers to avoid with the other chemicals.4. Apply to the wheel to prevent rusting.5. Are kept on the top tray for easy access.6. Folded night spreads, bed sheets and towels should be filed in the shelf of the

cart.7. Stock the cart by putting all the guestroom on the top shelf.8. Check the screw or that could catch your clothing and could cause cuts.9. Room supplies are procured by the from the floor linen room.10. Stock the trolley with the requested supplies according to allocated or

according to the number of guests.

II. Enumerate the following supplies set in a room boy’s trolley for making up rooms.

1. Five guestroom.bathroom suppliesa. d. b. . e. c. .

2. Five bed linen supplies.

a. d. b. . e. c. .

3. Five ceaninmg suppliesa. d. b. e. c.

4. Five cleaning toolsa. d. b. e. c.

Lesson 3. Access for Room Service

Time allotment: 1½ hoursAfter completing the lesson,you will be able to:

Learnings steps/instruction

1. Identify the rooms requiring service2. Use terminologies to describe

variuos guests.Refer to information sheet # 8 on page # 24

3. Identify and utilize appropriate signage.

4. Enter the rooms in accordance with the establishment customer service procedures.

Refer to informaton sheet # 9 on page 25

INFORMATION / JOB SHEETS

Information Sheet # 8Codes and Terminologies

Room status codes.1. OCC – occupied by a paying guest2. VC – vacant clean3. VR – vacant ready/ vacant raaom already made up and ready for uccupancy and has

been checked by the supervisor.4. VD – vacant dirty, vacant but not ready for occupant/ still dirty or still being made

up.5. OOO – out of order room/room is under renovation or not fit for occupancy.6. BLO – blocked / reserved for a guest who is expected to arrive wthin the day.7. NS – No show / room is reserved but not used or the reservation has been

conserved.8. SO – slept out./ guest is assigned a room but did not sleep on the bed.

Terminologies used to describe various guests.1. VIP – very important person/ high ranking official or executive who warrants

special treatment and handling.2. VVIP – very very important person / highly renowned person who deserve ectra

special treatment / ambassadors, dignitaries.3. FIT – free Independent Traveler or foreign individual tourist / traveling alone or is

not with any topur group.4. Joiner – a person joining another guests in the same room.

Signages1. DND – do not disturb2. Make up sign3. Exit sign

4. Wet floor sign

Information Sheet # 9Procedures in Entering the Room / Conducting Room Check

Entering the room1. Knock the door announcing “housekeeping”.2. F there is no answer, after 15 seconds knock the door the second time announcing

“housekeeping”.3. If there is still no answer use the master key to open the door announcing

“housekeeping” and knocking the door when half open. When relatively sure that there is no occupant, open the door wide.

4. Switch off the room air conditioner or heating. Draw all curtains and open all windows to air the room.

Conducting Room Check with DND sign1. Do not knock if the signed is on.2. Call the guest through the phone in the afternoon. Once he/she responds,identify

yourself and apologize for the disturbanced. Tell him that you want to know if he/she wants the room to be serviced.Ex. Say: “Good Afternoon Madam / Sir (or Good Goodafternoon mr./ Ms. .)This is from housekeeping. I’m sorry for disrurbing you. I just want to know if you want your room to be made up.

3. If the guest is nmot yet ready for service, ask when he wants the service will be done.Ex. Say: “Would you like us to do the make up? At what time sir /madam?

4. Jot down the exact time of request. If it is beyond your duty hours, endorce the request to the next shift.

Conducting Room Check Without a DND sign.1. Knock twice gently on the door by usingyour knuckles (do not use your room keys

or sharp objects when knocking) and announce “HOUSEKEEPING”If no one answer, knock again three times giving allowance of few seconds between knocks until the guest responds.

2. Once the door is opened, greet the guest thyen introduce yourself and say your purpose.Example: says” Good morning maam/ sir. This is from housekeeping department. May I come in?

3. If no one answer, open the door gently and check for the status of the room. Record the status of the room in the housekeeper report submit one copy to the front desk clerk for her counter check with the room status record.

Conducting Room Check with the guest inside and there is no DND sign1. If the guest is inside the room but does not answer, open the door slowly and

apologize for the disturbance.2. Greet the guest, introduce yourself and tell your purpose.

Say “ Good mornng Mr. I’m the housekeeping upervisor doing the routine check. I just want ti make sure thatyou are okay and that everything is in order your room.

3. Ask the guest if he/she is ready for the make up of the room now? If not,say : “when do you want the cleaning of your room?

4. If the guest appears to be irretated, or disturb, Say “, I’m sorry to disturb you sir. Nave a nice day Please call us should you need any assistance.Note: the supervisor/ room attendant should not insist on entering the room if the guest shows resentment or expresses that he/she doesn’t want to be disturbed.Discretely try to find out if there are unregistered joiners who slept out with registered applicant.

Note: When is Rooms Made Up or serviced?1. Daily, unless the guest refusese a room make up as when a “ DO NOT

DISTURB” sign is hanged on the door knob of the guest room.2. Whenever there is vacated through checkouts.

Whenever there is a request. The rquest is usuaaly hanged in the door knob. The sign “please Make the Room”

HOW MUCH DO YOU KNOW? (Check Yourself)

What to do: tell what the following acronym stands for and explain. Use separate sheet for your answers.

1. OOO- 2. BLO - 3. NS - 4. VIP- 5. VR - 6. FIT- 7. DND- 8. VD - 9. OCC- 10. SO-

B. Multiple ChoicesWhat to do: select the best answer. Use answer sheet.

1. Which phraseology will you use if the guest is not ready for the room make up?a. ‘may I make up the room now?”b. “When do you want the cleaning of your room, madam/sir”?c. “I’ll come back later,madam/sir?”

2. Which is the right procedure when accessing a room for room make up?a. Knock the door and then say “good morning sir”!b. Knock the door twice then announce .” valet service.”c. Knock the door three times then announce “Housekeeping”

3. Which job should be executed immediately by the floor supervisor and the assigned room boy once the room is vacated by guest?

a. Make up of check out roomsb. Turn down or night servicec. Make up of rooms with DND sign

4. When is a room made p or serviced?a. Service request, “please make the room” is hanged on the door knob.b. “Do not disturb sign” is hanged on the door knob.c. There is a “wet floor sign”d. “exit sign” is hanged

5. If the guest appears to be irritated, or disturbed, say:a. “I’m sorry to disturb you sir”.b. “good Luck”c. “you are welcome”d. “Thank you”

LESSON 4 ROOM MAKE UP PROCEDURE

Time allotted: 6 hours

After completing the lesson, you will be able to:

Learning steps/ instruction

Follow standard procedure for1. Room make up Refer to job sheet # 1 on page 282. Making up the bed Refer to job sheet # 2 & 3 on page 29-303. Make up of check out rooms Refer to job sheet #4 on page 314. Execute a turn down or night service Refer to job sheet # 5 on page 33.

Job sheet # 1

Room make up

Procedures Details1. Place the cart in front of the room and

knockActive or knock gently (giving 30 second interval between knock. If the guest is inside identify yourself and ask permission for makeup. Say” I’m_____ your room attendant for today, may i make up your room now?”

2. 3. Wash and wipe-dry drinking glasses Refill the themes jug

Rise first then wash with soap and water, wipe dry then wrap with glass bags; refill thermo jug with cold water.

4. Empty all trash can/ baskets Empty them into the trash bag of the cart. Wash with soap, clean then wipe dry.

5. Flush the toilet bowl then apply toilet bowl cleaner

To soften the dirt that stick to the bowl.

6. Dust furniture and fixtures. Polish the mirror.

Dust baseboards, window sills, racks, cabinets, study tables, lampshades; polish mirrors and window glass using a cloth and a glass cleaner. Use metal polish for metal fixtures.0

7. Replenish soiled linen. Strip off soiled items and place them into the linen canvass of the cart. Replace them with fresh ones.

8. Clean/vacuum the floor Vacuum the carpet and upholstered furniture.

Follow the standard procedures for vacuuming. Shampoo if it is heavily soiled.

9. Make up the bed. Follow standard procedures for bed make up.10. Replenish other guestroom supplies See list of standard amenities. Place the right

quantity in their appropriate location11. Make up the bathroom. Follow standard procedure for bath room

make up.12. Check over all condition of the room. Check if there is anything unattended, also the

condition of the amenities and also if there are safety hazards.

Note: for check out room, clean the bathroom first. For occupied room, make up the bed and clean the bedroom first.

Job sheet # 2

Making up thye bed

Needed suppliesSupplies Number Where to place theme

Bed pad One Where to place mattressFirst bed sheet One On the top of the bed pad2nd bed sheet One On the top of the first bed

sheet3rd bed sheet (blanket) One On the top of the second bed

sheet4th bed sheet (bed cover) One On the top of the finished bedPillow with slip and case 1 for single bed/ 2 for double

bedPillow is encased with a slip to be placed at the head of the

bedStep Procedure Purpose/additional

Information1. Lay down the bed pad

on the bed

2. Lay down the first bed sheet

Place it on the top of the mattress, center it and smooth it flat over the bed. Secure it by tucking in the garter on the corner. Place it evenly on top of the bed pad with the center down tuck in the sheet under the mattress at the head and foot of the bed. Miter all corners then tuck in the undersides of the sheets in

Bed pad is intended to protect the mattress from stains.

3. Lay down the second bed sheet

4. Lay down the blanket.

5. Lay down the bed cover.

such a way that the sheet tightly covers the mattress. Place in in such a way that the finished side of the hem is face4d down at the head of the mattress.The sheet must be centered in such a way that the eop of the sheet is pulled even with headboard.Put it on top of the second bed sheet about 6 inches away from the edge of the mattress (head portion)Put it on top of the blanket with the edge aligned with the second bed sheet at the head of t5he mattress.

The bed sheet is intended to cover the bed pad. If tightly done the sheet will not easily crumple.

This is not only beautiful to look at but is also designed for guest convenience..

This will make the bed appear neat and clean.

For more presentable appearance and to protect linen from dirt.

Job sheet # 3

Making the bed (detailed steps)

Bed making may appear simple by domestic standards, but requires technical expertise in a hotel because of the sheer volume of bed to be made in a given shift. If a room attendant has prepared 16 rooms as per prevalent standards in a shift; she has potentially 32 beds to make in a shift. This is in addition to cleaning the rooms and bathrooms. It is here that her/his productivity is determent.

Below are the detailed steps for making a bed’s

1. Pull the bed away from the headboard by tugging the bed from the foot of the bed. All beds in hotels are mooted on wheels of easy maneuverability.

2. Remove all soiled linen from the bed. Shake out for any guest articles that may be misplaced in folds.

3. Deposit the soiled linen in the linen hamper of the maid cart or room boy’s trolley.4. Invent mattresses over side and end-to-end to ensure even use, every alternate day.

Adjust the skirting so that they fall evenly to the floor.

5. Shake out the mattress protector and relay it on the mattress. Change the protector if soiled of smelling.

6. Clean the head board with a feather duster or cloth duster.7. 7. Open out a fresh lower sheet and truck it security at the head, sides and at the foot of

the bed.8. Miter the corners following the sequences.9. Open out the fresh top sheet and distribute it evenly on the lower sheet. Ensure that

the laundry crease is the semen line as the inner sheet for even distribution. The sheet hem must be evenly pulled up to the headboard.

10. Open out the blanket and distribute evenly on the top sheet using the crease as described earlier for even distribution. Ensure that the blankets labels are at the foot of the bed. Pull the blankets 6 inches from the headboard to imposition the pillows and create a fold for the guest to slide in.

11. Fold the top sheet at the head of the bed, over the blanket and fold the blanket and top sheet once again.( 12 inches from the headboard.)

12. Ensure that the blanket and the top sheet for the foot of te bed are mitered.13. Fold corner of the blanked and top sheet for the guest to easily slide into the bed. (Some

hotels will do this only during evening turn-down service.)14. Cover pillows with fresh pillow covers. Fluff they pillow and even out pillow covers to

look full, neat and tidy. Since pillow slip is usually larger than the pillow, the excess slip should be neatly folded downward. The side of the pillow which has the fold should be away from the guest’s view. In turn-down service a breakfast knob is placed on t0e pillow.

15. Cover the completed bed with a bed spread (comforter) ensuring that it is right side up and falling all around the bed to look appealing.

16. Truck the bed spread under the pillows to complete the bed.17. Push the bed back towards the headboard ensuring what it is aligned.

Job sheet # 4Make up of check out rooms

This job should be executed immediately by the floor supervisor and the assigned room boy once the room is vacated by the guest.

Materials needed: Room boy’s cart, equipped with amenities and supp[lies

Step Procedure Details/ purpose1. Check for items left

by guests.If there are any, surrender them to the housekeeping Office and fill up the lost and found form.

Guest may return to claim the item.

2. Pull the curtains or blinds.

Pull through the pulley. This makes the room brighter and more visible during the makeup.

3. adjust aircon to desired temperature

Adjust desired coolness through thermostat control.

Room must already be cool once the guest enters the room.

4. Remove soiled dishes used during room service.

Place them at the service station for pick up or bring them to the dishwashing area.

Left over and soiled dishes can cause pest infestation and foul odor.

5. Empty all ashtrays and waste basket.

6. Clean the bathroom

Empty them into the trash bag of the cart (if used), wash with soap and water, then wipe with dry.Should there be any valuable thrown into the basket, pick it up and surrender it to the housekeeping supervisor

Trash must be promptly eliminated since they can breed pest infestation and cause foul odor.

7. Wash and wipe-dry drinking glasses.

Rinse first with hot water then wash with soap and water, wipe dry the wrap with plastic bags.

This is done to prevent bacterial contamination.

8. Clean thermos jug then refill with cold water.

Clean with soap and water by using brush, then refill with iced water.

This to prevent bacterial contamination

9. Strip the bed of soiled linen and pillow access and replaced them.

Place soiled items into linen canvass of the cart. Get fresh ones from the cart to replace the soiled ones.

Soiled linens are to be replenished daily.

10. Make up the bed Follow standard procedures for bed make up.

See page 29

Vacuum, or shampoo the carpet and holstered furniture.

Vacuum if tightly soiled and shampoo if heavily soiled.

Follow standard procedure for vacuum cleaning or shampooing

11. Dust all furniture. Include baseboards, window sills, mini bar racks, bottles wooden trays, etc.

Make sure that all dust and dirt are removed. Follow standard procedure in dusting.

12. Polish mirror and all other metal fixtures.

For metal fixture like switch plate, door knob, thermostat control, use metal polish

Metal polish can remove tarnish and restore the shine and glow of the metal fixtures.

13. Replenish all room supplies.

Install following standard quantity and specified location.

Refer to standard amenities installation

14. Make up the bathroom.

Follow standard procedures for bathroom make up.

15. Fix the curtains. Close the light curtains completely.

For the heavy ones, leave a distance of about one foot.

To prevent the sunrays from penetrating the room, thereby maintaining the room temperature.

16. Check the overall condition of the room, including installed fixtures and appliances.

17. Closing the door

See if the room is properly cleaned and made up and nothing is left un attended.

Also check the working condition of the TV, shower, etc.

Check for safety hazards. Report any deficiency to your supervisor for her to make service request.

The room will be answerable if there is any de4fect that is unattended due to his negligence in making a thorough inspection

Job sheet #5 Executing a turn Down or Night Service

This procedure is done late in the afternoon by the night service room boys.Materials Needed: Room Boy’s cart complete with stock of supplies and amenities.

Steps Procedures Purpose1. Roll the room boy’s

cart complete with supplies toward the guest room.

Place the cart in front of the door.

Room make up becomes faster and more efficient when a cart is used for transporting supplies and amenities to the guest rooms.

2. Active the door bell or knock gently.;

Give few second between knocks or in activating the door bell.

Loud, repeated sound can be irritating to house guest.

3. Hang the makeup sign.

Hang it on the door knob. To warn all concern that the room is being serviced.

4. Turn down the bed. Remove the bed cover and place it onside the closet. Open the blanket and fold the right corner in triangular position.

To make it convenient for the guest inside the bed’ without the hassle of unfolding the bed cover.

5. Draw the heavy curtains back.

Pull the curtains pulley if any.

6. Refill the jug Refill the jug with water and iced7. Remove room service

tray (if any)Un-cleaned left- over’s can breed bacteria and foul odor inside the room.

8. Replenish the towels Use fresh ones.9. Check the garbage

canSee if there is trash and empty it into the trash /bag of the cart (if the cart is being used). If there is no cart dispose them directly to the designated disposal area

Trash especially left over foods cause foul odor and breeds bacteria.

10. Empty and wash the astray.

Wipe with dry cloth. To make it clean and presentable.

11. Wash soiled drinking glasses.

Wash them with soap and water and wipe dry clean cloths.

12. Cheek the bathroom Change soiled towels with fresh ones.13. Turn off the light but

leave one lamp onAt least pone lamp makes the room visible.

One lamp is enough to conserve energy.

Night service-night service starts by late afternoon up to 6:00 a.m. the following day.Task of midnight service crew usually include:

1. Follow up or completion of unfinished task by earlier shift.2. Preparation of report.3. Make up of late checkout rooms.

HOW MUCH DO YOU KNOW (check yourself)

A. Multiple choice

What to do: Select the best answer. Use answer sheet.

1. These are diagonal linen fold made at the corners of the bed when making the bed.a. Tri foldb. Miter or envelopes fold c. bed fold

2. The bed linen which is also known as the “wrong side”.a. First linenb. Second linen c. third linen

3. This linen is placed on the top of the second bed sheet 6 inches away from the edge of the mattress (head portion).a. Bed coverb. Blanket c. comfortable

4. Rooms make up procedure executed late in the afternoon by the night service room boys.a. Turn down or night serviceb. Make up for check out roomsc. Making the bed

5. Which jod should be executed immediately by the floor supervisor and the assigned room boy once is vacated by guest?a. Make up of the check out roomsb. Turn down or night seervicec. Make up of rooms with DND sign

6. Which should be the first step in doing the bed make up?a. Push the bed back towards the headboard ensuring that it is aligned.b. Pull the bed away from the headboard by tugging the bed from the foot of the

bedc. Cover the completed bed with a bed spread (comforter) ensuring that it is right

side up and falling evenly a;ll around the bed to look appealing.7. When do you replenish soiled lines?

a. Every hourb. Daily c. As needed

8. The back of the hands is used in removing wrinkles on the linen when making the bed in order a.protect your palm from dirtb. protect the linen from bacteria c. remove dirt

9. Which of the following is increase with slip and place the head of the bed?a. pillow caseb. pillowc. bath towelbed pad

10. Should there be any valuable items left/ throw into the basket inside the guestroom,a. Pick and put it inside your pocketb. Surrender it to your housekeeping supervisorc. Just leave it inside the guestroom

d. Tell other room attendants about the matter

B. Written below are the step for room make up, bathroom make up, and bed make up which are not arrange in sequence of the stated procedures.

1. Room make up

___a. empty all trash cans and baskets.___b. make up the bathroom___c. place the cart in front of the room and knock.___d. check the overall condition of the room___e. Replenish other guestroom supplies.___f. clean/ vacuum the floor.___g. Dust furniture. Polish the mirror.___h. wash and wipe and dry drinking glasses. Refill thermos jug.___i. flush the toilet bowl then apply toilet bowl cleaner.___j. replenish soiled linen.___k. make up the bed___l. open the curtains

2. Bathroom make up

___a. Start cleaning the tiles, shower down to the bath tub___b. polish all chrome fixtures.___c. clean the shelves and cabinets.___d. remove all the soiled bath towels and hand towels___e. rinse the lavatory sink.___f. install the faucet knobs___g. clean and sanitize the toilet bowl.___h. clean the bathroom wall___j. clean the mirror___j. scrub the faucet, lavatory sink, stopper, floor tiles, and shower curtains.___k. wash the drinking glasses (if this is installed in the bathroom.___l. dry and polish the faucet and lavatory sink.___m. clean the lavatory stopper then rinse it with water.

3. Making up the bed

___a. lay down the blanket___b. lay down the bed pad___c. lay down the bed cover___d. lay down the first bed sheet___e. lay down the wrong side.

LESSON 5 CLEAN AND CLEAR ROOMS

Time allotment: 6 hoursAfter completing the lesson, you will be able to:

Learning step/ instructions

1.Follow the general rules in the use of cleaning equipment

Refer to information shet #10 on page 36

2. Identify cleaning task and describe expected results.

Refer to information sheet #11 on page 37

3.Clean rooms and surface likea. Bedroomb. Bathroom, wall and toilet bowlc. Furniture cleaning and dustingd. Windows and glass cleaninge. Window and glass cleaning

squeegeef. Brass cleaning and polishingg. Floor polishing in correct order

with the minimum disruptions of guest following the step by step procedure


Refer to job sheet #13 & 14, page 42Refer to job sheet #7 on page 45Refer to information sheet # 15, page 46 Refer to job sheet # 8 on page 46Refer to job sheet #9 on page 48

h. Reset all items in accordance with establishment standards.

i. Check and replenish all room supplies

j. Promptly identify pests and take appropriate action

k. Check rooms and report any defects

l. Collect and store guest’s belongings left in vacated rooms in accordance with the lost and found establishment procedures

Refer to information sheet # 16, page 49

Refer to information sheet #17, page 49

Refer to information sheet # 9 page 36

INFORMATION SHEETS


General Rules in the Use of Cleaning Equipment

1. Check electrical appliance and equipment before use. Check if there are frayed wires, loose plugs and connection. Never use any appliance is defective.

2. Handle equipment with care and make sure it does not bump on hard surfaces.3. Clean and clear equipment in their custodial room immediately after each use.4. Empty dust bags of dry vacuum cleaners before they overload after each use.5. Follow the manufacturer’s operating instruction.6. Schedule a regular check up of equipment to prevent serious breakdown.7. To avoid electric shock or circuit, do not expose equipment to rain or water. Store

them indoors to protect them from getting wet. Electrical equipment should never be used in wet surface.

INFORMATION SHEET # 11Cleaning standards

Task and Expected Results2. Sweeping5. All swept floor do not have dust streaks nor does show mark where dirt was picked up. No dirty left on corners, behind door, under carpets or furniture.3. Mopping6. Water is used sparingly. Cleaning solution is quickly and the floor is dried at once.4. Floor cleaning7. Swept or vacuumed, carpet is shampooed as necessary. Cemented or vinyl floor is scrubbed or polish. Floor is free of obstructions. All floors after through stripping/ scrubbing are applied with a thin, smooth, even finish.5. Floor finishing8. Stripping and removal of old floor finish is done whenever necessary to avoid yellowing and build0up corners, baseboards or under furniture.6. Vacuuming 9. all carpet areas/ upholsteries are kept clean, free of dust. All spots are removed upon discovery.7. Dusting 10. All surface are dust free. All customer are vacuumed.8. window cleaning11. window glasses do not have smuggest or watermarks. Window frames and channel are free of dust.9. Cleaning glass panels, mirrors12. thoroughly cleaned, no visible streaks, scratches of spots.10. waste disposal garbage containers13. Emptied of trash, garbage or dirt disposed daily. Cleaned as often as necessary. Containers are underlined with plastic.11. Cleaning of ashtray14. Emptied of soil and cigarettes butts, washed and wiped dry.12Cleaning of drinking fountain

15 kept clean and sanity. Fixtures are wiped dry to avoid retention of water that causes watermarks.13. Bathroom and washroom cleaning16. Floor ie mopped, sanitized, and dried. There is no sign of streaks or marks on walls, fixtures, doors, door handles and other surfaces. All metal fixtures and hard ware’s are cleaned and polished with metal polis. Bathroom mirror is well polished and wiped dry, no remarks. Sinks are cleaned and sanitize with sanitizing chemicals, free of foul odor. Bathroom supplies are replenished.14. Dusting and cleaning of furniture and fixture17. Thoroughly dusted, all surface are free of dirt and spots. Appliances are properly arranged and installed in their appropriate location. Upholstered chairs are shampooed or vacuumed. Furniture’s has no damage or defects.15. Ceiling cleaning18. Ceiling is free of cobwebs and dirt. Ceiling fan and fluorescent are thoroughly dusted.16. Grounds maintenance19. all walkways, parking spaces, are clean, free of littered objects. Cemented/ concrete pavement is free spots, scrubbed regularly and dust free. Plants are watered regularly, pruned, trimmed, and periodically as necessary. Soil is regularly cultivated, fertilized periodically, planted to prevent eroding. Plant pets are eradicated; fumigation is conducted on regular schedule or up[on detection of pets. Pool flooring cleaned scrubbers as schedule and whenever necessary to prevent growth of algae. Plants (in boxes) are maintained and replaced as needed.

Information Sheet # 12Cleaning a Room

Room Cleaning Procedures

Prior to reporting on a floor, the room attendant already knows the status of the room assigned to him/ her on the floor. It is given to him/her at the emit of briefing by the floor supervisor. The room attendant can prioritize the rooms according to occupancy. She would attend to departure rooms first to prepare them for sale. She would attend next to those rooms with “Clean my Room” left by resident guest when they leave the room for the day. She would attend to occupied rooms in the last. She would avoid rooms with “do not disturb” sign displayed.

Given below is the step by step- step procedure for cleaning a room.1. Follow procedure in Entering the room (information sheet # 5)2. Guest Belonging Check

a. Check department rooms for lost and found items and report it immediately to the control desk.

b. Pick guest clothes and hang them in the ward robe in occupied rooms.c. Empty all trash. into a waste paper basket in the room. Collect other loose trash on

tables and floors and throw them in the waste paper basket checking for guest’s belongings.

d. Check waste paper baskets for guest belonging before emptying them into the trash bag maid’s cart/room boy’s trolley.

e. Collects all loose papers and magazines and stack them neatly on the desk.3. Maintenance Check.

Check the room maintenance requirements report the same to the control desk. She will enter such maintenance requirements in the room checklist. The checks include the following:

a. Electrical work- Faulty air-conditioning or heating; Fused bulbs; nonworking lights and lamps; defective plug points, short circuiting of any kind; faulty geysers, mini bars, micro-wave ovens, kittles, and hairdryers.

b. Boiler work- The supply of hot water in guest’s bathroom.c. Mechanical work- Safety boxes, doors and window locks.d. Plumbing_ Faulty taps, shower, blocked drains and water closets; WC flushing system;

wall leakage.e. Civil Works- any masonry work; seepage, chipped painting.f. Carpentry Works- Broken or shaky furniture glass panes and mirrors, wardrobe doors;

Job Sheet #6Bathroom Cleaning

How to make Up the Bath RoomMaterials Needed: Beckets all-purpose cleaner hand brush Cleaning cloth scouring pads warm water Toilet bowl cleaner rubber glovesTasks Procedure Purpose/other information

1. Remove all the soiled towels and hand towels

Take them out from the racks or bath tub and place them in the linen canvass of the room boy’s cart (in used.)

These shall be replaced with fresh ones

2. Start cleaning the tiles, shower down to the bath tub.

Scrub them with all-purpose cleaner, water and scouring pad. Wipe dry with absorbent cloth after cleaning.

Scrub to remove dirt ad stains and wipe dry to prevent the formation of water marks.

3. Clean and sanitize the toilet bowl

Follow procedure in toilet bowl cleaning

4. Scrub the faucet, lavatory sink, stopper, floor tiles, and shower curtains.

Use scouring pad in scrubbing the inner and outer portion of the lavatory, sink, faucet knobs, rubber ball stopper floor tiles and shower then

This must be done to remove stubborn stain, eliminate foul odor and kill germs and bacteria.

wipe it dry with absorbent cloth

5. Clean the bathroom wall

Follow procedures in bathroom wall cleaning.

6. Clean the mirror. Spray them glass cleaner then wipe it with clean dry cloth

The guest can view himself better from a shiny and well-polished mirror.

7. Wash the drinking glasses (if this is installed in the room)

Wash them with soap and water and water then dry with clean dry cloth.

To protect the glass from contamination, cover it with plastic cover or coaster

8. Clean the shelves and cabinets

Use dry cloth.

9. Polish all chrome fixtures

Use metal polish and clean rug.

This will remove the tarnish and will make the metal fixture more presentable.

10. Clean the lavatory stopper then rinse it with water.

Brush the stopper with an all-purpose cleaner. Then wash it under the rim up to the bottom.

This helps to remove all hidden dirt around the stopper.

11. Rinse the lavatory sink Pour water around the sink from under the rim up to the bottom.

No dirt should be left behind the hidden areas.

12. Dry and polish the faucet and lavatory sink.

Using dry cloth, wipe all surfaces of the lavatory sink and stopper then polish the faucet.

This will prevent water marks and will make the sink look shiny.

13. Install the faucet knobs.

Screw the knobs using screw driver

To tighten the knob and keep it in its original shape.

Cleaning of bathroom wall1. Wet the surface Splash it with warm water. This will soften the dirt.2. Apply all-purpose

cleaner.Scrub the cleaner unto all surfaces starting from upper portion. Brush in between marbles.

The use of cleaner makes cleaning more through and likewise deodorizes the surface of the walls

3 rinse the surface. Splash it with warm water from top to downward portion.

To wash away dirt.

3. Dry and polish the surfaces

Wipe the whole surface with dry cloth.

This is necessary to wash away softened dirt.

Cleaning of toilet bowl

1. Flush the toilet bowl Pull the flush downwards. To wet the surface.2. Pour the toilet bowl

cleanerSqueeze the cleaner unto the surface and inner side of the toilet bowl.

To disinfect and deodorize all portions including the hidden surface of the bowl.

3. Leave toelit bowl cleaner to soak (at least 2-3 minutes).

Close the cover after applying the bowl cleaner.

To soften the soil and make it easier to remove.

4. Clean the toilet bowl. Use brush, move around the bowl from under the rim up to the bottom.

To remove all hidden dirt under the rom.

5. Flush again. Pull the valve downward. To rinse the bowl.6. Clean the toilet saet

and cover.Brush and clean with all purpose cleaner then wipe them with a damp cloth .

To remove dirt and watermarks, urine and waste sediments.

7. Clean the outside part of the bowl.

Wipe from the top to bottom with a cleaning solution.

Use a solution to soften the soil, thus making it easier to clean.

8. Dry and polish the bowl coer.

Wipe all surface with a cloth starting from top to bottom.

To prevent water marks to form into the surface.

9. Close the toilet bowl cover.

Put the seat cover gently to the toilet bowl

Recommended materials for cleaning the toilet

1. Acid- based bowl cleaner depending on the hardness of water and/ or frequency of cleaning- Citric Acid- safest to use but slowest to remove mineral deposits.

- Phosphoric Acid safer that hydrochloric acid, won’t smoke chrome.- Hydrochloric acid is harsh; use only porcelain with extreme care and only

on the words mineral build-ups.

Note: hydrochloric bowl cleaner will melt nylon carpet and nylon hose, so be careful. Pumice sticks (an alternative to harsh bowl cleaners for removing mineral stains

and deposits.

2. Rubber gloves or vinyl work gloves type worn to wash dishes.3. Eye protection (usually required in cleaning the toilets outside the home.)4. Bowl swab (12 inches Oplastic handle with a” bunny tail “material at end approximately

4 inches in diameter.)5. Disinfect/detergent/cleaner (any chemical that calls itself a disinfectant and has a

number on the label to back up the claim of being a disinfectant.6. Disposable towel or launder table cloth.

Additional Tips in Cleaning the toilet

1. Using a disinfectant/ detergent/ cleaner, Mix either in a spray bottle or in a bucket (according to label instructions) spray or wipe down all hard surface outside of the bowl…paying close attention to high touch areas like the toilet seat and flush handle. In order to disinfect the surfaces, the surface must remain wet for ten minutes unless the label instruction state otherwise.

2. After the outside surfaces are wet lower the water line in the toilet bowl. This can be done in one of the several ways.a. Taking your bowl swab, push the swab in and out of the trap quickly unlit the water

level drops into the trap.b. Pour approximately 1.5 gallons of water into the toilet bowl quickly using a bucket.c. Turn the water to the toilet off and flush the toilet.d. Using a toilet plunger, force the water down and out of the trap.

3. After the water level has been dropped, spray the inside surface of the toilet bowl. Again to totally disinfect the toilet, the surface must remain wet for ten minutes unless stated otherwise on the level. Using your bowl swab, begin swabbing under the rim and working down into trap. After the appropriate time, flush the toilet and then go back and wipe down the outside surface including the toilet seat and handle.

Information Sheet # 13Furniture Cleaning, Care and Maintenance

1. For the furniture to look better and shinier, apply/ spray furniture cleaner using a clean polish.

2. Wipe and dust away all dirt in the inner and outer parts of the furniture using a clean and dry dusting cloth.Using the high dusting cloth like old diapers, terry towels, cotton knit-wear or flannel. Do not use cheese cloth since it usually contains starch sizing material.

Also avoid using coarse fabric which are linty, old clothing that may have buttons, snaps or trimming with scratches and the synthetic fabrics which will not absorb moisture.

3. Oiled or treated dust cloths should never be used on a waxed surface because oil soften the wax and the surface can become sticky or smeary.

4. Apply cleaner solution to all corners and walls.5. When cleaning glasses cleaner like “Glance” to make it look shinier.

Other Cleaning tips1. Never leave a damp cloth on a wood surface. A cloth that is damped in water, dry

cleaning solvent or any liquid ( including furniture wax ) could damage the finish because the moisture will be trapped under the cloth and will not be able to evaporate.

2. Do not dry dust. If dust and dirt accumulate on furniture, dusting them with dry cloth may cause tiny scratches which dull the finish. The recommended procedure is to pick up the accumulated dust without scratching the furniture’s surface.

3. Yellow spot on bleached and bold furniture also require proper attention. Aging cause these spot. However aging will be delayed when furniture is maintained with the proper furniture polish. The chemicals used to bleach the natural wood begin to lose their effect with the passenger of time. When light furniture is exposed to direct sunlight the change may occur in just a few days, resulting in ugly yellow spots. Nothing can be done to remove yellow spots or change of color. It is therefore important that the furniture is protected from sun exposure so that these damages can be avoided.

4. Laminated plastic tops such as Formica can become dull and shabby from excessive wear hen harsh abrasive cleaners are used to clean them. It is advisable to use furniture wax to avoid such damage. Badly worn spotted areas spotted by rust, fruit juices, permanent ink, and dyes should not be cleaned with abrasive cleaners as this may damage the plastic top. The satins may be removed with a single step auto cleaner polish.

5. Pour a little car polish on thick pad of clean, soft cloth and rub it on the area using long, even strokes. Then wipe the surface with clean cloth. Apply y furniture wax for protection and polish. The wax will protect the furniture against wear and make daily maintenance easier.

Information sheet # 14Dusting of Furniture and Fixtures in Guestrooms

Needed supplies:1. Clean rugs or cloth2. Furniture wood polish3. Sprayer

Instructions:

1. Collect dusting materials and supplies and place them in the bucket. Make sure all supplies are available to avoid delay in dusting.

2. Begin dusting by starting from the main entrance door until all fixtures are dusted.3. Using rugs and sprayer of wood polish, start dusting from the main door (front and

back portion) including the jams, hangers and door knobs. Move from one corner to another (not random) to ensure that all fixtures are properly dusted.

4. Continue dusting and proceed to wooden panels. Dust closet shelves, walls, hangers, closet, bar and the outer and inner parts of the closet door.

5. Dust TV set and stand, study desk, chairs and sofa. Remove all items on top of the desk and return the items properly after dusting the surface. Wipe the drawers. Dust legs of chair, and under the tables.

6. Dust glass windows, window sills, valance board, wall lamps (including the bulbs), wall frames, and full length mirror. Wipe the head board and legs beds

7. Wipe nite table, telephone, beside switches.8. For suit rooms, wipe coffee table, side table with nite lamp, vanity mirror and

console table. Dust mini bar, refrigerator and TV, cabinet,. Wipe all minis bar items and check whether the refrigetor needs defrosting.

Spot Removal on Furniture1. Any food containing milk that spills on furniture surfaces should be wiped

immediately. The effect of lactic acid on wood finishes is like a mild paint or varnish remover. If spots show, touch up. To do this, dip your finger in liquid or paste wax, or coconut oil or even misted cigar ash and rod the solution over the damage area. Then re-wax.

2. Be careful not to spill perfumes. Medicines, beverages, or other liquids containing alcohol on the furniture. These items leave rings spots that can cause irreparable damage. Their alcohol content can dissolve the finish. However, if the finish has been protected with wax, a spot can be prevented. Should spot occur, treat them with the same method used for milk or cream stains.

3. 3. Spots caused by water marks or rings on furniture surface can be treated with a non-linty cloth moisted with coconut cloth oil. After the treatment, wipe the affected area immediately with a clean cloth. This type of mark can also at times,

be remedied by placing a clean, thick blotter over the ring and pressing it with a warm (not hot) until the ring disappears.

4. To remove candle drippings and marks left on furniture, harden and dripped candle wax by holding an ice cube on it a few seconds. Crumble off as much wax as possible with your fingers, and then gently scrape, with a dull plastic spatula. Rub briskly with cloth saturated with liquid, wax then wipe dry with a clean cloth. Repeat the process until the mark disappears.

5. To remove all stains caused by butter, salad dressing, cream, etc; place a white blotter soaked in lighter fluid over the spot and let it dry. Repeat the process several times if the stains are stubborn. If this procedure fails to remove all stains, bleach it

with the application of hydrogen peroxide (not the antiseptic but the commercial solution, hair bleach strength) to which a drop of two of ammonia has been added.

6. If acid marks appear due to spilled fruit juices or spots from alcohol, it is advisable to sand the area gently with fine sand paper. Then rub with the shine putty (tin oxide) using a dump, soft cloth.

7. After the stains have been removed, protect the furniture, especially marble by applying furniture wax. The wax will also bring back the shine to the furniture.

Job Sheet # 7Window Cleaning

Equipment and Materials Needed1. 2 buckets 5. 2 mops 9. 2 squeegees2. 3 scrubbing white pads 6. 1 hand brush 10. 4 plastic bags

3. 1 bottle mythelated spirit cleaner 7. 1 broom 11. All-purpose4. 4-8 polishing cloths 8. 4-8 cleaning towels

Steps Procedures Purpose1. Prepare the cleaning

solution.Mix ½ bucket of water with ½ cup of all-purpose cleaner.

To prevent the formation of foam and suds.

2. Prepare all needed supply materials.

Place them near the working area.

To make the cleaning job faster to accomplished.

3. Wash frames and windows.

Use scrubbing pads with plenty of water. Do not squeeze the p-ads. Lean from the top to bottom, inside and outside.

This will loosen the dirt and will produce better results.

4. Clean the outside part of the window.

Stand on the ledge or sill and hold on the window frame. Begin from top and move towards the bottom.

Hold firmly to prevent any accident. This procedure allows the loosened dusts and dirt to move downwards thus protecting the clean part from being spattered with dirty water.

5. Wipe dry the window frame using a cleaning towel.

Wipe dry the frames, moving from the inside to the outside if the frames are horizontal. If they are vertical, move from top to bottom.

Wipe to remove left over dirt and to dry and polish the frame.

6. Dry clean. Make sure that the rubber strip of the squeegee is clean. Move squeegee downwards from one side to the other

This will remove water from the cleaned surface and will protect the dried party of glass from getting wet.

7. Polish the glass. Fold polishing cloths into a pad then spray mythelated spirit unto the pad. Wipe windows moving sideways until the whole area is polished.

Always wipe dry the rubber strips after every downward stroke. Give special attention to corners and edges of glass windows.

Information Sheet # 15Window and Glass cleaning Using Squeegee and Window Cleaner

1. Spray Squeegee –Off Miracle Window Cleaner unto glass. Apply liberally.

SCRUB OUT (illustration)

2. For high-reach areas, apply solution directly to the scrubber.

Squeegee Off

3. Do clean up stroke. Clean up stroke4. For hard to reach jobs, use the R-E-A-

C-H EXTENSION POLE. Place the scrubber on the pole and wash the window. Replace the scrubber with squeegee and pull the squeegee down vertically. Wipe blade after each pole.

Cleaning TipsMachine- wash scrubber before first use. Do not wash windows in direct sunlight.

Use a dry, lint-free cloth to wipe squeegee blade between strokes and to wipe edges of window.

Overlap squeegee strokes about 1-1/2 inches.

To wash window screens, saturate scrubber Squeegee-Off solution. Wash both sides of the screen. Let air dry.

Job Sheet # 7Window Cleaning

Equipment and Materials Needed5. 2 buckets 5. 2 mops 9. 2 squeegees6. 3 scrubbing white pads 6. 1 hand brush 10. 4 plastic bags

7. 1 bottle mythelated spirit cleaner 7. 1 broom 11. All-purpose

8. 4-8 polishing cloths 8. 4-8 cleaning towels

Steps Procedures Purpose8. Prepare the cleaning

solution.Mix ½ bucket of water with ½ cup of all-purpose cleaner.

To prevent the formation of foam and suds.

9. Prepare all needed supply materials.

Place them near the working area.

To make the cleaning job faster to accomplished.

10. Wash frames and windows.

Use scrubbing pads with plenty of water. Do not squeeze the p-ads. Lean from the top to bottom, inside and outside.

This will loosen the dirt and will produce better results.

11. Clean the outside part of the window.

Stand on the ledge or sill and hold on the window frame. Begin from top and move towards the bottom.

Hold firmly to prevent any accident. This procedure allows the loosened dusts and dirt to move downwards thus protecting the clean part from being spattered with dirty water.

12. Wipe dry the window frame using a cleaning towel.

Wipe dry the frames, moving from the inside to the outside if the frames are horizontal. If they are vertical, move from top to bottom.

Wipe to remove left over dirt and to dry and polish the frame.

13. Dry clean. Make sure that the rubber strip of the squeegee is clean. Move squeegee downwards from one side to the other

This will remove water from the cleaned surface and will protect the dried party of glass from getting wet.

14. Polish the glass. Fold polishing cloths into a pad then spray mythelated spirit unto the pad. Wipe windows moving sideways until the whole area is polished.

Always wipe dry the rubber strips after every downward stroke. Give special attention to corners and edges of glass windows.

Job Sheet # 8Brass Cleaning and Polishing

Equipment and Materials Needed:1. Metal polish2. Polishing cloths3. All-purpose cleaner 4. Hot water

Steps Procedures Purpose1. Prepare all needed

materials.Gather them to the container For a convenient and faster

job.2. Apply metal polish to

the metal fixtures.Shake the polish container with a polishing cloth pressed against the mouth of the metal polish.

Place a little amount of the polishing chemical on the cloth.

This is meant to avoid excessive polish on getting poured on the cloth/

The polish is designed to remove dirt and tarnish.

3. Rub the polish into the metal surface.

Distribute the metal polish evenly over the metaled fixture.

Rub thoroughly until all applied polish on the metal surface has dried up.

Repeat the rubbing the rubbing process with a different cloth until the surface being polished is shiny and cleared of tarnish.

Make sure that all parts are evenly polished, leaving no spot or tarnish behind.

4. Prepare the cleaning solution.

Mix the all-purpose cleaner with hot water.

To remove left-over solution from the surface.

5. Rinse the surface. Dip the brush in the cleaning solution, then, lightly brush and rinse the surface.

Make sure that there are no sediments left on the surfaces that were polished, most especially in uneven or grooved surfaces.

To wash away all remaining dirt and polish on surfaces that is polished.

6. Dry the rinsed metal surface.

Wipe dry the surface with a cleaning cloth.

If the area is not wiped-dry, the moisture can cause rusting of the surface.

Job Sheet # 9Floor Polishing Procedures

Cleaning Equipment and Materials needed:Floor PolisherPolishing padWaxSoft broom and dust pan.MopHand gloves Polishing or scrubbing

Steps Procedures Purpose/additional information

1. Install a caution sign, labeled “Caution, wet floor”

Place in such a way that it can be easily seen.

This is a warning signal designed to prevent slips and accidents arising from wet and slippery floors.

2. Dip or dry-clean the floor.

Roll steel wool on the polishing pod. Insert it or attach it to the brush.

To remove scratches and dirt that has penetrated the floors.

3. Damp mop Start at the corner and mop when the floor is a little bit wet.

Start from the corner to make sure that no portion is missed out. Mop when wet so that dirt, dust and loose soil can be easily absorbed.

4. Apply wax to the floor.

Pour wax directly to the mop and start applying evenly to the floor. Let the wax stand for 10-15 minutes.

There should be sufficient time for the wax to dry up before polishing to get better results.

5. Polish the area. Preferably use polishing pods.If the wax on the floor surface is too thick the floor should be wet-scrubbed.

To polish the floor evenly and to make it more shiny and presentable.

6. Sweep the area. Use the soft broom and dustpan moving from one corner to the other.

To pick up the remaining dirt and dust that has loosened the surface.

Note: if the floor has been previously waxed, retouch the shine by plain polishing that is directly polishing the floor with a polishing pad or floor polisher. Then collect the dust using a soft broom and a dust pan.

Information Sheet # 17Pest Control

PETS AND INSECTS CARRYR DISEASE-Causing organisms. Rodent for instance usually carry bacteria that can cause food spoilage and food poising. It is therefore important for any housekeeper to understand how pest breed and multiply so that approriatepreventive and control measures can be undertaken.Kinds of pests.

1. Rats, rodent or mice2. Cockroaches3. Files4. Mosquitoes

General control measures1. Maintain proper sanitation, follow proper cleaning procedures and promptly

remove wates from the areas.2. Keep nall garbages can cavered.3. Utilized the knockdoor spraying of non-toxic chemicals.4. Keep the premises in a condition that prevents the hiding of feeding of insects

or rodent.5. Opening to the outside must be protected against the entrance of rodents and

files by; using tight-fiting, self-closing windows, isnjtallping screens, contolling air current, other means.

HOW MUCH DO YOU KWOW? (check yourself)

1. True or False

What to do: Write the word true if the statement is correct. Write false if it is incorrect. Write your answer in a separate sheet.

______1. Expose of equipment to rain or water doesn’t cause electric shock or circuit.

______2. Water should be used sparingly when mopping floors.______3. The room attendant would attend to departure rooms first than

the room with “clean my room” left by resident guests.______4. Mechanical works which concerns about safety boxes, doors and

window locks is part of the maintenance check of hotel rooms.______5. To prevent the formation of watermarks, bathroom walls should be wiped dry with scouring pads.______6. Eye protector is usually required in cleaning the toilet outside the homes._______7. Outside surfaces including the toilet seat and handle should be cleaned first.

______8. When cleaning glasses,APPLY “Gaince” glass clearner to make glasses look shinier. 8. when cleaning glasses

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