What Practitioners Say (Think) About Enterprise Search
25
By Kristian Norling | Search Solutions 2012 | 29 November 2012 | London WHAT PRACTITIONERS SAY (THINK) ABOUT ENTERPRISE SEARCH
-
Upload
findwise -
Category
Technology
-
view
931 -
download
0
description
Presentation made at Search Solution 2012, on 29 November in London by Kristian Norling.
Transcript of What Practitioners Say (Think) About Enterprise Search
By Kristian Norling | Search Solutions 2012 | 29 November 2012 | London
WHAT PRACTITIONERS SAY (THINK) ABOUT ENTERPRISE
SEARCH
Some stats and what enterprise search practitioners think
Organisation
Business
Users
Information
Summary
AGENDA
#ssol2012
@kristiannorling | @!ndwise
Reference: Clayton Christensen HBS
What job is search hired to do?
FIRST LET’S TALK ABOUT
MILKSHAKE...
to give us the right information when we need it!
BEST PRACTICE FOR
ENTERPRISE SEARCHWhat leading practitioners do
•Annual survey initiated in 2012
•Aimed at practitioners (with responsibility for search)
• Increase understanding in the bene!ts, problems
and trends in enterprise search
•The 2013 survey will open in January/February
About the survey
THE ENTERPRISE SEARCH AND FINDABILITY SURVEY/REPORT
sign up & download 2012 report
•170 respondents globally
•28 countries
•Europe: 59.4% (101 respondents)
•North America: 22.3% (38 respondents)
•60.8% > 1000 Employees
•North America: 71.1% global orgs
•Search vendors and integrators excluded
Hope to double the number of respondents in 2013!
Survey respondents and demographics 2012
IS IT EASY TO FIND THE RIGHT INFORMATION
WITHIN YOUR ORGANIZATION TODAY?
Source: The Enterprise Search and Findability Report 2012
nathansnider
MODERATELY OR VERY HARD
77%
ENTERPRISE SEARCH
48% lack of adequate tags. Also they
48% don’t know where to look and -hold on - they
What practitioners think about
49% inconsistency in how they tag content with a
64% have poor search functionality and have
33% don’t know what to look for!
ORGANISATIONPractitioners think
14% have a search strategy in place.
58% analyse search logs and
50% have less than 1 FTE working with search
58% says IT owns search and
71% says IT has !nal decision regarding search.
digging for gold
67% of the Very Satis!ed (VS) with their current search group and
83% (VS) have a person or group that is responsible for analyzing
user behavior and to make sure that search
supports business needs
71% of the mostly satis!ed groups do search analytics and
SEARCH ANALYTICS
HOW CRITICAL IS FINDING THE RIGHT INFORMATION TO YOUR BUSINESS GOALS
AND SUCCESS?
Source: The Enterprise Search and Findability Report 2012
IMPERATIVE OR SIGNIFICANT
75%
67% increase collaboration
59% have NO KPI:s
71% improve re-use of content/Information
87% accelerate retrieval of known information
Practitioners think
BUSINESS
62% do NOT calculate ROI/TCO
60% has NO budget or don’t know,
59% have NO KPI:s and
Practitioners think
BUSINESS
Practitioners think
USER84% have feedback functionality in the VS group
50% do user testing regularly in the VS group
30% use de!ned user target groups when designing
INFORMATION
67% of VS have a taxonomy in place and
83% have a metadata standard.
Practitioners think
30% have an information owner
53% have NO information lifecycle management
All users
User that publish content
IT
Records managers
Authors
Subject matter experts
Automated (by software)
0 12,5 25 37,5 50
%INFORMATIONPractitioners think
The number of Full Time Equivalents (FTE) is 1-2 or more.
what the Very Satis!ed DO with Enterprise SearchLEADING ORGANIZATIONS
have a taxonomy in place
67%
have metadata standard
83%do usage testing regularly
50%
have feedback functionality
84%
kristian.norling@!ndwise.com
@kristiannorling
@!ndwise
!ndwise.com
Findability Blog
Slideshare
Vimeo
Newsroom
Kristian Norling
