What partners don't tell you about sugarcrm professional edition
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Transcript of What partners don't tell you about sugarcrm professional edition
SuiteCRM vs SugarCRM Professional
10 things SugarCRM Partners say you can only do in SugarCRM Professional Edition ..
But you don't need Professional Edition.
INTRODUCING
SuiteCRM – the open source alternative to SugarCRMProfessional Edition
Quoted costs are from sugarcrm.com and are correct at 18.12.13
Agenda
➢ SugarCRM Professional Edition
➢ SuiteCRM
➢ 10 things they don't tell you about SugarCRM Professional Edition
➢ About SalesAgility
What they don't tell you about SugarCRM Professional Edition
➢ It's not Open Source
➢ It is the same-old, same-old proprietary software that you can get from Microsoft, Oracle etc.
➢ Version 7 no longer features upgrade-safe practices – Version 7 breaks functionality found in previous versions and may lead to significant upgrade costs
➢ Minimum commitment of 5 users for 1 year - $2,100
➢ No phone support – to get phone support, add $120 per user per year to licence charge – for 5 users, another $600
➢ No SugarCRM Mobile Plus – to add this is another $600 for 5 users
➢ Need standard reports? - that's another $750
➢ So far it's $4,050 for 12 months. But you may not have stopped yet.
➢ Self-service Portal – sorry, you need to pay for the Enterprise Edition to get that. Did we tell you about Enterprise Edition? It's only $60 per user per month and you can buy add-ons for that too.
➢ Need professional assistance. That'll be $250 per hour
➢ Social integration – sorry, that's extra
➢ Google Maps – oops, that's extra too
➢ Marketing integration – uh huh, that's also extra
➢ DO I GET ANYTHING WITHOUT AN EXTRA CHARGE?
➢ Did we tell you about Ultimate Edition?It's only $150 per user per month
What they don't tell you about SugarCRM Professional Edition
They never tell you about SuiteCRM
➢ It's Open Source. It's free to download. It's free to modify. It's free to distribute.
➢ It is the new business model for software. Open Source moves power from the vendor to the customer. The best Open Source companies are those that deliver the best customer service.
➢ Free upgrade from SugarCRM 6.5.x to SuiteCRM 7.x
➢ 100% compatible with SugarCRM
➢ All SugarCRM extensions will also work with SuiteCRM
➢ Need a customer Portal – it's included
➢ Need standard reports? - included
➢ So far it's $0 for 12 months. But you may not have stopped yet.
SuiteCRM
➢ Need professional assistance. There's an open market for skills. Costs will be appropriate to your local market
➢ Social integration – coming in SuiteCRM 7.1 - free
➢ Google Maps – free
➢ Marketing integration – coming in 7.2 - free
➢ DO I NEED TO PAY FOR ANYTHING?
➢ Training, customisation, support and consultancy are all available from SuiteCRM partners. You will have to pay for these.
The SugarCRM Community Rocks!
The SugarCRM Community in Numbers
Over 10 million downloads
A community of 30,000 registered developers
Has deeper functionality than many commercial offerings on the market today
The reasons you choose SuiteCRM
It's SugarCRM supercharged
Flexible Development Platform
Great Community Support and Documentation
Open Transparent Business Culture
Exactly the same code base as SugarCRM
It's Open Source – you own the code
It's Open Source – you have complete control over the code, the upgrades, the hosting, the support - forever
100% compatible with SugarCRM
The huge library of SugarCRM extensions also work with SuiteCRM
What SugarCRM partners don't tell you
10 things SugarCRM Partners say
If you want to do any of the following, you will have to purchase SugarCRM Professional Edition:
(1) Customisable reports and dashboards
(2) Workflow
(3) Sales forecasting capabilities
(4) Marketing reports
(5) Contracts or quotes
(6) Email and social plugins
(7) Project management module
(8) Mobile CRM
(9) Enjoy hosting options
(10)Get professional support
The Reality – what SuiteCRM delivers
All of the processes in CRM are well known and commoditised. There are no trade secrets or surprises. SuiteCRM does nearly everything that Professional Edition (or Microsoft/SalesForce) does .. it just does them a little differently:
(1) Fantastic reporting inc Dashboards
(2) Brilliant workflow
(3) Superb forecasting capabilites
(4) Comprehensive marketing reports
(5) Contracts, quotes, invoices and products
(6) Great plugins for mail and social
(7) The same Project Management modules as Pro
(8) Excellent Mobile capability
(9) Host where you want – how many more options do you need?
(10)Support everywhere
What you get with SuiteCRMREPORTS
Custom Reports
Monitor business performance
Track key metrics across sales, marketing and support
Create advanced charts, scheduled reports, custom reports, dashboards, matrix reports and more.
Enterprise-class reporting tools
Easily share reports
What you get withSuiteCRMFORECASTING
Sales Forecasting
Eliminate "gut feel" guess work and make data-driven business decisions
Generate accurate forecasts based on sales data in Sugar and analyze your pipeline
Monitor how individuals and teams are performing based on opportunities by sales stage.
Enterprise-class reporting tools
What you get with SuiteCRMMARKETING REPORTS
Marketing Reports
Measure the effectiveness of marketing campaigns across multiple channels
Compare the budget of a campaign to the resulting actual sales
Create email templates
What get with SuiteCRMQUOTES AND CONTRACTS
Quotes and Contracts
Create and manage your contracts and quotes
Manage your Product Catalog so that your sales team can add your organisation’s products to quotes
Quotation Groups to give your customers options
Discounts as percentage or amount
Automatic lookup on product name or part number
Convert Quotations to Invoices and Contracts
Editable PDF Templates for professional output
Email Quotes and Invoices to customer direct from Quotation
What you get with SuiteCRMEMAIL AND SOCIAL
Email and Social Plugins
Integrate your Email with SugarCRM using the Plug-ins for Microsoft Outlook and Thunderbird and Gmail
Manage your Google docs using the Google Docs integrations
View Customers on LinkedIn
See where your customers are and plan activities based on the integrated Google Maps
Social plugins in 2014
What you get with SuiteCRMMOBILE AND OFFLINE
Mobile CRM
Increase the productivity of yours Sales reps with real-time access on the go with SuiteCRM Mobile access
Offline access to your SugarCRM data
Access Sugar from your Android or Apple smartphone or tablet
* MobileCRM is a community contribution and is a paid-for extension
What you get with SuiteCRMPROJECTS
Tasks and Projects
Create Tasks and assign them to yourself or to other users.
Use SugarCRM Projects Module to create and manage projects and project tasks for your organisation.
Resources and Gantt (7.1 – Jan 2014)
View Gantt charts
Plan your resources
Build relationships between tasks
What you get with SuiteCRMWORKFLOW
Powerful Workflow
Create or modify SuiteCRM records based on conditions
Send emails based on conditions
Create new actions such as calls and meetings
View running processes and process history
Wide variety of Condition types
Wide variety of fields and operators
What you get with SuiteCRMHOSTING
Hosting
Choose the deployment option that best suits your needs:
On-site
On-demand
Private clouds
What you get with SuiteCRMSUPPORT
Support
Phone
Portal
Instant Messenger
How do I get SuiteCRM?
Try SuiteCRM demo version
Browse to http://suitecrm.com/advanced-stuff
Register
Your username and password will be emailed to you
Road test SuiteCRM on our super-fast servers
SuiteCRM Professional Services?
For more information about SuiteCRM
Browse to the website: www.suitecrm.com
Hosting, consulting, development and
Who's behind SuiteCRM?
Contact
E-mail – [email protected]
Phone - +44 (0) 1786 585 499
Website: www.salesagility.com
About SalesAgility
We only do Community Edition
We've only ever done Community Edition
We don't sell proprietary SugarCRM versions
We have seven years experience of SugarCRM
We deal with Enterprises, Governments, NGO's, Small and Medium sized businesses, not-for-profits
We do very, very complex projects and straighforward projects
We're focused on service not licences
We have clients across the globe – Asia, Australia, Europe, Africa & USA
We're one of the largest SugarCRM talent pools globally and the biggest independent SugarCRM consultancy on the planet
Why is SuiteCRM important?
SuiteCRM Commitments
SuiteCRM is 100% SugarCRM compatible
SuiteCRM is 100% open source
SuiteCRM is free to download
SuiteCRM is free to modify
We will continue to support both SugarCRM and SuiteCRM
We will continue to extend and improve SuiteCRM
We intend SuiteCRM to be the #1 open source CRM globally
SuiteCRM will always be open source
SugarCRM History
SugarCRM Community Edition is the most used and successful open source CRM in the world
Now that they have achieved some success, SugarCRM are no longer focused on open source
They no longer work with the community for new software releases
There was a real danger that Community Edition would wither on the vine
No other SugarCRM consultancy globally has as much experience extending Community Edition or has released as much code for Community Edition as SalesAgility
We made the decision that SugarCRM Community Edition would continue to thrive even if it was neglected by SugarCRM
We reworked a lot of the code we had written over the years and released it as a supercharged Community Edition - SuiteCRM