What is WEBDesk? Web based claims management tool Accessible from Detailed view on all claims...
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Transcript of What is WEBDesk? Web based claims management tool Accessible from Detailed view on all claims...
What is WEBDesk?
• Web based claims management tool • Accessible from www.mediswitch.co.za• Detailed view on all claims submitted through
MediSwitch• Various very handy reporting functions• Complete practice management at your
fingertips– Username and password required for login– 0800 111 703
Click Here and then add in password details
Click on the Access Webdesk
The WEBDesk Menu
Easy Navigation Buttons to find
any info required
Your profile
Check and update your practice details effortlessly
Claims Online
• View all submitted claims with Proof of Submission and various other important information about delivery status
- View all claims submitted between 2 dates- Proof of delivery per any one claim- Scheme responses and statements- If you didn’t receive it initially- Manage and minimise rejections
Log Book
• Search and view all claims transmitted, with an option to select the exact period
Logbook Screen….
First 9 columns in logbook search…
• Patient details…
Last 7 columns in the logbook search
• Additional patient details….
Indicators• Track the details of claims delivery to Schemes
Click on the letter to see the details
C = ConfirmedU = UploadedM = MedresE = Payment Advice (eRA)
Benefit Verification Continued…
Verification continued….
• Select the relevant scheme from the drop down list available.
Continued.....• If we do not have the Card Holder Files for the scheme you selected,
no patient info will appear. You have to add it in manually
Continued……
• No information will appear, please enter this manually.
Continued…..
• Once the scheme has been selected, add in the Membership number and the Dependant Code
Click here
Continued…..
Click here
Continued…..• Under the Treatment Type, select the drop down arrow for further options.
Depending on the option you choose, please add in the required information.
Different screens on the different options
Continued…..• Complete all required details below and then select “Add”
Click On Add
Results
• Enter membership number
To edit benefit check information
To cancel entire benefit checkTo retrieve benefit search results
To add another tariff code item
To add another Tariff.
• Complete the new tariff details and then select “Add”
Click On Add
To obtain Benefit Results….
• From here, select the “Submit” option to retrieve benefit results.
Benefit Verification Results.
Points to Note of using the Benefit Checker
• It is only available for all MHG administered schemes
• It can be used by all discipline types (excluding hospital and pharmacy)
• Practices will be able to check the availability of benefits for specified treatments, procedures and /or medicines
• Cost will be R2.00 (excluding VAT) per claim enquiry.
Submission Details
• Generate Proof of Submission and Delivery reports on all successfully transmitted claims
Proof Of Submission……
Monthly Rejection Reports…..
• Just change the date range and add a tick onto the “Rejections only” block….
Rejection Report…..
• By Clicking onto the Rejection reason, it will explain how to resolve this rejection!!!
Medres / eRA
• Search for all available Scheme Responses and Remittance Advices from participating Schemes
All
ERA Feedback
Medres Feedback
Realer Feedback
Realtime Feedback
How to Regenerate Feedback Reports…
Feedback reports Cont……• To select the batches you want to resend to your system, add a tick in the
tick blocks and the click on Regenerate Button.
Monthly Management Report…..
• Select the month in the drop provided and click on “Show”
Management Report
MediSwitch Codes• MediSwitch submission codes• MediSwitch rejection codes
MSV Online
• Validate patients Scheme Membership Details
MSV Online
Patient Details Dependent Code & Benefit Option
Current Status
MSV Continued….• If you selected a scheme we do not have Card Holder files for, the below search
result will appear.
MSV Continued….• If you have the incorrect membership number for a scheme we do have Card
Holder Files for, the below search result will appear.
Additional Options
• Remaining menu options include:
View Newsletter archives
End your browsing session on WEBDesk
Tell us what you think about MediSwitch
Links to the MediSwitch Home Page
What to do with which responses
MediSwitch Response received first
Outcome of validations done on claims ACCEPTED: Delivered to Schemes
REJECTED: Must be corrected and resubmitted
Follow up on rejections – correct and resubmit first
Scheme responses
Acknowledgement of Claims received
Electronic statements (eRA) from participating schemes
Follow up on payments – send statement to patient