What is the New Normal, Anyway? - IMEC
Transcript of What is the New Normal, Anyway? - IMEC
![Page 1: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/1.jpg)
5/18/2020
1
Lisa Kenney, Technical SpecialistLeadership Development
What is the New Normal, Anyway?
New Normal is a Significant Change
1
2
![Page 2: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/2.jpg)
5/18/2020
2
The Impacts of Change
• Productivity• Profitability• Processes• Quality• Sales• Customers• Workforce
4 © Development Dimensions International, Inc., MMXII. Revised MMXIV. All rights reserved.
3
4
![Page 3: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/3.jpg)
5/18/2020
3
One Size Does Not Fit All
Changes we can see …
5
6
![Page 4: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/4.jpg)
5/18/2020
4
People have to embrace change …
7
8
![Page 5: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/5.jpg)
5/18/2020
5
Agenda
• How to Take the Pulse of the Workforce• What is the Neutral Zone?• Build and Rebuild Trust
It’s Time to Really Listen …
9
10
![Page 6: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/6.jpg)
5/18/2020
6
Take the Pulse of the Workforce
Basic Questions
qWhat do you need right now?qWhat are your greatest concerns about coming
back?qWhat challenges are you facing as you try to
adapt to new procedures?qWhat are your ideas for making it easier to
work under these new protocols?
11
12
![Page 7: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/7.jpg)
5/18/2020
7
Too Much Stress Impacts Productivity
Difficult Conversations
13
14
![Page 8: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/8.jpg)
5/18/2020
8
Working from Home Works
High-level Results
Strengths
Areas for Improvement
Participation by Area of Focus:
Manager: 15 team membersOffice: 50 team membersOperations: 75 team members
IMEC’s Mini Pulse Survey
15
16
![Page 9: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/9.jpg)
5/18/2020
9
Agenda
• Take the Pulse of the Workforce• Navigate the Neutral Zone• Build and Rebuild Trust
Dr. Seuss: The Waiting Place
17
18
![Page 10: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/10.jpg)
5/18/2020
10
William Bridges: Managing Transitions
“It’s not the changes that do you in, it’s the transitions.”
From Managing Transitions
“Every beginning is a consequence. Every beginning ends something.” ~Paul Valery
“Almost anything is easier to get into than out of.” ~Agnes Allen
19
20
![Page 11: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/11.jpg)
5/18/2020
11
Characteristics of the Neutral Zone
üHigh levels of anxietyü Absenteeism risingü Trust in leadership slippingü Information gets miscommunicatedü Teams polarize into those who want to rush
forward and those who want to keep doing things the same old ways
Best Practices in the Neutral Zone
• Establish a Transition Monitoring Team – Cross functional team – Trusted to give honest feedback– Stop gossip in its tracks
• Shore up Communication Channels– Create frequent connections– Demonstrate small successes
21
22
![Page 12: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/12.jpg)
5/18/2020
12
Best Practices from IL Manufacturers
• Weekly conference calls• One-on-one conversations with employees• Cross departmental open forum• Daily standing meetings• Weekly standing meetings just for IDEAS• Host a virtual town hall meeting
You are Essential …
23
24
![Page 13: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/13.jpg)
5/18/2020
13
Agenda
• Take the Pulse of the Workforce• Navigate the Neutral Zone• Build and Rebuild Trust
Build and Rebuild Trust
25
26
![Page 14: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/14.jpg)
5/18/2020
14
Everyday Engagers Cost Nothing …
• Know and address people by name
• Greet people and ask about their well-being
• Make eye contact, nod, smile
• Avoid multi-tasking• Put away devices
• Express empathy• Admit your own
mistakes• Ask questions• Respect others’ time
and efforts• Recognize positive
attitudes and efforts
To Build Trust
• Model the behaviors you want to see.
• Be consistent. Check for mixed messages.
• Be transparent. Share thoughts, feelings and rationale.
27
28
![Page 15: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/15.jpg)
5/18/2020
15
Trust Is Good for Business
• Retention • Engagement• Innovation• Collaboration
© Development Dimensions International, Inc., MMXIII. All rights reserved.
Take the Pulse of the Workforce
29
30
![Page 16: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/16.jpg)
5/18/2020
16
Acknowledge the Neutral Zone
“It’s not the changes that do you in, it’s the transitions.”
Build and Rebuild Trust
31
32
![Page 17: What is the New Normal, Anyway? - IMEC](https://reader033.fdocuments.in/reader033/viewer/2022051510/627e8de29ba5a07bb76e2514/html5/thumbnails/17.jpg)
5/18/2020
17
New Normal is a Significant Change
It is a terrible thing to look over your shoulder when you are trying to lead – and find no one there.”
~Franklin Delano Roosevelt
Are we there yet?
33
34