What is Pfm

8/11/2019 What is Pfm

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PERFORMANCEMANAGEMENT


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Performance Management

Performance Management is a means ofgetting better results from theorganisations, teams and individuals

ithin an agreed frameor! of "lannedgoals, ob#ectives and standards$%Armstrong and Murlis &''()*


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The essence of "erformancemanagement is the develo"ment ofindividuals ith com"etence and

commitment, or!ing toards theachievement of shared meaningfulob#ectives ithin an organisation hichsu""orts and encourages their

achievement$% +oc!ett&'((*


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-o hat.s ne about it/

0t is holistic

0t has relevant subs1stems in "lace

Environment conducive to high morale

A "erforming attitude


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Aims of Performance Management

2hen e !no hat is e3"ected of us,and have "la1ed a role in forming these

e3"ectations, e ill do our best to meetthe e3"ectations$

2e can meet e3"ectations onl1 through

our ca"abilit1 and if e get su""ort fromthe 4management. through "rocesses,

s1stems and resources$


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5e1 2ords -hared 6ision of "ur"ose and aims of

the organisation

-hared E3"ectations%7 from the"erformer and the organisation

-trategic%gives a direction%an action"lan7

0ntegrated%%vertical, functional, humanresources individuals needs

8evelo"ment%7 9 ho and ho much/


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8eals ith2hat is achieved/

:o is it achieved/


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Concerns


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Factors a;ecting

"erformance Personal% -!ills, Com"etencies


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-co"e of PerformanceManagement 0t is a 4management "rocess.

Covers the hole range of business

Collective Res"onsibilit1 for each other.s"erformance and deliverables

0t ill be based on an anal1sis of "ast

behaviour and "ro#ect and evaluate

future behaviour Collective res"onsibilit1 for develo"ing

com"etence


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2hat.s rong itha""raisals/The1 have com"le3 variables

The1 include sub#ective elements

The1 are concerned more ith "eo"lethan ith "erformance

A""raising re=uires "s1chological s!ills

hich not all managers "ossess$

Measurement terms are com"le3


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2h1 do organisations go for PerformanceManagement/

Culture change+in! "a1 to "erformance

0m"rove "erformance

Customer -ervice

0m"rove com"etence0dentif1 training needs

8evolve control to line managers


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The "erformance managementc1cle


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Three Phases in PerformnaceManagement


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Measurable "erformance targets

+in! beteen managee learning, careerdevelo"ment and organisation goals

Pre%eminence of intrinsic needs overe3trinsic needs

Ownership by line management

C b ti M d l f th B h i


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Cybernetic Model of the Behaviour

change ProcessPsychological

Safety

Behaviour ChangeGoal Awareness

-u""ortiveness

Manipulation

Collaborative Goal - Setting

Helping interventions

Selective

einforce!ent

"!phasis on Self -

direction

#eedbac$ fro! the

"nviron!ent

Self - Contorl

Behaviour

Monitoring %

Control

Manipulations of

"&pectations

Atte!pts to

Achieve theGoal

"&pectation

s of Success


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Planning a Managee.sPerformance and 8evelo"ment -etting Ob#ectives

> Objectives are needed in every area where

performance and results directly and vitallyaect the survival and prosperity of thebusiness

Peter Drucker

Management b1 Ob#ectives5e1 Points articulation of organisational goals,goal setting, shared framework formeasuring performance


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Features of or!

-tructural Features

:uman Features

Cultural Features

Political Features


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What is Pfm

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