What is Benchmarking? · benchmarking have chosen to share their assessment scores in public and...
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What is Benchmarking? Benchmarking gives you an opportunity to assess your organisation’s capability against 11 key business processes presented to you using a simple visual tool. How does it work? Benchmarking works by NWAA representatives assessing a company against a 5-step diagnostic model that has been created to define where a company sits between “Learner”, “Developer”, “Performer”, “Contender” & “World Class” in eleven different business areas. These are called the “Foundation Processes” and are defined as:- Leadership, Strategic Business Planning, Project & Risk Management, Lean, make vs. Buy, Skills Development & Planning, E-Business skills, Innovation Management, Sales & Operations Planning and Infrastructure & Facilities Management. As part of the assessment NWAA will also present feedback on your business from your key customers, as well as your key suppliers and many companies find this a very valuable part of the process. When the company has been assessed against the model a position on the model is defined for each foundation process and presented back using a simple to understand visual representation of the score. NWAA will also show how your results compare against other suppliers at all levels of the supply chain to provide an insight into how your company compares with other organisations today. How long does it take? In total benchmarking takes around 1.5 days to complete. The actual benchmarking assessment takes place in one day, usually starting at about 8-30am and finishing at about 5pm. The assessment includes a 2 hour session in the morning with the senior management team and then half hour sessions with each of the people responsible for each of the key areas, such as Project Management. There are also two focus group sessions; one with team leader/middle management employees and one with representatives from the shop floor/other departments. The feedback session takes place around 3 to 4 weeks after the initial assessment and takes around half a day to go through. At the feedback session NWAA representatives will feedback the results of the benchmarking assessment during an interactive presentation. You will also receive a concise 14 page report on the capabilities of your business at the end of the feedback session. But what do you get for your investment? What are the benefits of going through Benchmarking? • Understand where your business strengths and areas for improvement are in key areas • Interactive feedback to help you really understand the results • Concise 14-page report to summarise the capabilities of your business • Compare your business to other companies in the industry • A start point for future improvement activity
Transcript of What is Benchmarking? · benchmarking have chosen to share their assessment scores in public and...
What is Benchmarking?
Benchmarking gives you an opportunity to assess your organisation’s capability against 11 key business processes presented to you using a simple visual tool.
How does it work?
Benchmarking works by NWAA representatives assessing a company against a 5-step diagnostic model that has been created to define where a company sits between “Learner”, “Developer”, “Performer”, “Contender” & “World Class” in eleven different business areas. These are called the “Foundation Processes” and are defined as:-Leadership, Strategic Business Planning, Project & Risk Management, Lean, make vs. Buy, Skills Development & Planning, E-Business skills, Innovation Management, Sales & Operations Planning and Infrastructure & Facilities Management.
As part of the assessment NWAA will also present feedback on your business from your key customers, as well as your key suppliers and many companies find this a very valuable part of the process.
When the company has been assessed against the model a position on the model is defined for each foundation process and presented back using a simple to understand visual representation of the score.
NWAA will also show how your results compare against other suppliers at all levels of the supply chain to provide an insight into how your company compares with other organisations today.
How long does it take?
In total benchmarking takes around 1.5 days to complete.
The actual benchmarking assessment takes place in one day, usually starting at about 8-30am and finishing at about 5pm. The assessment includes a 2 hour session in the morning with the senior management team and then half hour sessions with each of the people responsible for each of the key areas, such as Project Management.
There are also two focus group sessions; one with team leader/middle management employees and one with representatives from the shop floor/other departments.
The feedback session takes place around 3 to 4 weeks after the initial assessment and takes around half a day to go through. At the feedback session NWAA representatives will feedback the results of the benchmarking assessment during an interactive presentation. You will also receive a concise 14 page report on the capabilities of your business at the end of the feedback session.
But what do you get for your investment?
What are the benefits of going through Benchmarking?
• Understand where your business strengths and areas for improvement are in key areas
• Interactive feedback to help you really understand the results
• Concise 14-page report to summarise the capabilities of your business
• Compare your business to other companies in the industry
• A start point for future improvement activity
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How do I get involved?
If you are interested in going through the NWAA’s benchmarking process then please contact NWAA using the contact details below:-
Ian BladesOperations Business Unit Manager
T: +44 (0) 1282 604 444 (office)E: [email protected]
Glen BullenProject Manager
T: +44 (0) 1282 604 444 (office)E: [email protected]
Take the first step to improving your business today!
EUROPEAN UNIONInvesting in Your FutureEuropean RegionalDevelopment Fund 2007-13
BISDepartment for BusinessInnovation & Skills
Will other companies get to see my business information?
No, NWAA will never disclose your confidential information with any other party which means that business critical information is not shared and NWAA will never publicise any company’s information.
Some companies that have been through the benchmarking have chosen to share their assessment scores in public and the things that they are doing to improve, but that is an individual decision for each company to make for themselves.
What happens next?
Once you have been through your benchmarking assessment, you then need to work on the areas that you have highlighted for improvement.
At this point you can either enact this yourself, or alternatively NWAA is happy to work with you to help identify key training and coaching programmes to implement your improvement.
Guide to Benchmarking
