Monika Cichon 1

What does it take to be a great manager

at Britvic Soft Drinks Ltd

Monika Cichon

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Presentation PlanIntroductionMain aspects of successful management:

Planning and DelegatingCommunicationProblem SolvingGuiding by good exampleMotivationFocus on Individual needs & DevelopmentClearly Set Goals

SummaryQuestions

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Introduction

My past clients:

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Planning & DelegatingInvolve right people for the right task

Strategic planning = purpose & goals of the organization = what team needs to do to meet those goals

Goals and objectives should be SMARTER

SpecificMeasur

ableAccepta

bleRealistic

Time frame

Extending

Rewarding

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CommunicationEncourage discussion and brainstorm for new

ideasThree directions of conversation: up, down and

lateral: soft drink – fruits – vitamins (down), soft drink – various types (lateral), soft drink – social meetings, sharing (up)

Frequently exchange feedback in order to function effectively

Speak & Listen

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Problem Solving Address the issue, not people Define the problem with input from others Where, how, when, why is it happening? Understand my role in the problem Review situation from three different angles: 1. First position –

me, 2. Second position – the other person, 3. Third position – independent observer

Brainstorm for solutions to the problem Achieving win-win outcome

Seeing through own eyes

Someone else’s shoes

Fly on the wall

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Guiding by good example – Managing Myself

Successful stress managementProfessionalismHave enthusiasm for my job which is pass

on to the other members of my teamHas a reputation for competence among

own peers - builds credibility

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MotivationAlign goals of the organization with goals of employeesUnderstand what motivates each teammateHave a vision & make sure that the team understands my

vision and shares it = inspire others to have their own visions

Routinely reward my staff to show to my subordinates that their work is important to the working of the organization

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Focus of Individual Needs & Development

Bringing best in othersIncreasing confidence of my team

Focus on a positive intentionTrain in an enjoyable environment & laughUsing report to build successful relationships

More confidenc

e

Better

Results

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Clearly Set Goals Is the purpose clear?Defining the role of the teammatesUsing PRIEST process from NLP:

• Encouraging can-do attitudePositively Stated• Internal: courage, commitment, determination• External: knowledge, skillsResources

• Being fully in controlInitiated & Maintained by Self

• Impact on the teamEcology

• Prediction of the feeling of successSensory Evidence

• TimescaleTime

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SummaryMost important aspects of successful

management are:Planning and DelegatingCommunicationProblem SolvingGuiding by good exampleMotivationFocus on Individual needs & DevelopmentClearly Set Goals

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Thank you for attention!