What customers say…
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Transcript of What customers say…
Successful Deployment Successful Deployment and Solid Management … and Solid Management … Close RelativesClose Relatives
Tim Sinclair, Tim Sinclair, General Manager, Windows Enterprise ManagementGeneral Manager, Windows Enterprise Management
What customers say…What customers say…Challenges:Challenges:
““We went back twice to the business for tens of millions of dollars for We went back twice to the business for tens of millions of dollars for our last deployment. Our last deployment cost us thousands of dollars our last deployment. Our last deployment cost us thousands of dollars per PC. How can we become more predictable?”per PC. How can we become more predictable?”
““We finish one OS deployment and then we immediately start another. We finish one OS deployment and then we immediately start another. Deployments just take too long to complete.”Deployments just take too long to complete.”
Success:Success:
““We just completed a successful deployment of several thousand We just completed a successful deployment of several thousand desktop in less than 3 months (planning stage through deployment desktop in less than 3 months (planning stage through deployment completion).completion).
What are the attributes that separate failure & success ?What are the attributes that separate failure & success ?
IT IT DoesDoes Matter: Aligning IT with the Business Matter: Aligning IT with the BusinessInfrastructure Optimization ModelInfrastructure Optimization Model
Reduced Complexity & Cost, Increased Business ValueReduced Complexity & Cost, Increased Business Value
BasicBasic
Cost Center Cost Center
Uncoordinated, manual
infrastructure
StandardizedStandardized
Efficient Cost Efficient Cost CenterCenter
Managed IT Infrastructure
with some automation
RationalizedRationalized
Business Business EnablerEnabler
Managed and consolidated IT Infrastructure
DynamicDynamic
Strategic Strategic AssetAsset
Fully automated
management, dynamic resource
usage
Desktop Costs Desktop Costs (example)(example)
Hardware / SoftwareHardware / Software
OperationsOperations
AdministrationAdministration
Total Direct CostsTotal Direct Costs
End User ProductivityEnd User Productivity & Downtime & Downtime (Indirect Cost)(Indirect Cost)
Total TCOTotal TCO
BasicBasic RationalizedRationalizedStandardizedStandardized
1616%%
36%36%
1313%%
31%31%
88%%
1414%%
Manual DeploymentManual Deployment$500 - $1000 per PC $500 - $1000 per PC
Light Touch Light Touch DeploymentDeployment
~ $250 per PC~ $250 per PC
Zero Touch Zero Touch DeploymentDeployment< $100 per < $100 per PCPC
Global Desktop ProcessGlobal Desktop ProcessFew ImagesFew ImagesLocalizationLocalizationApp PackagingApp Packaging
EngineerEngineer DeployDeploy OperateOperate
Desktop Lifecycle PhasesDesktop Lifecycle Phases
Infrastructure OptimizationInfrastructure Optimization
Discovery/InventoryDiscovery/Inventory
Image DesignImage Design
Author & PackageAuthor & Package
App Compat / TestApp Compat / Test
OS, SP DistributionOS, SP Distribution
State MigrationState Migration
Application InstallApplication Install
Config Mgmt / MonitorConfig Mgmt / Monitor
Patch ManagementPatch Management
Backup/RecoverBackup/Recover
Security ManagementSecurity Management
Identity/Policy/User RightsIdentity/Policy/User Rights
Desktop LifecycleDesktop Lifecycle
TCO – “Total Cost of Ownership”TCO – “Total Cost of Ownership” recurring indirect and direct costs (e.g., operations, HW, SW)
TCA “Total Cost of Acquisition”TCA “Total Cost of Acquisition” non-recurring costs (i.e., deployment and app certification)
EngineerEngineer DeployDeploy OperateOperate
Remote DiagnoseRemote Diagnose
Engineering DefinitionEngineering DefinitionD
ynam
ic
Discovery/Discovery/InventoryInventory
Author &Author &PackagePackage Image DesignImage DesignApp Compat /App Compat /
TestTest
Periodic Periodic Inventory PullInventory Pull
Auto Discover Auto Discover Portfolio HW, Portfolio HW, SW & UsersSW & Users
Linked inventory Linked inventory w/ licensing, Sw w/ licensing, Sw & Hw assets, & Hw assets, detailed pkg. detailed pkg. information, & information, & user GP user GP membership .membership .
Departmental Departmental Application Application Compatibility.Compatibility.Testing (manual)Testing (manual)
Automated Automated ApplicationApplicationCertificationCertification& App & App Compatibility Compatibility Testing Testing
Full Regression Full Regression test capability as test capability as Apps and Apps and Images are Images are updatedupdated
Departmental Departmental PackagingPackaging
Packaging Packaging Standards, Standards, Conflict Conflict Resolution & Resolution & Application Application Inventory Inventory
Several Images Several Images >10>10
Layered Image Layered Image (Drivers, OS, (Drivers, OS, Core, LOB Apps) Core, LOB Apps)
Automated Automated reference reference image system image system connected connected to OEM partnerto OEM partnerOffline servicingOffline servicing
Sta
nd
ard
Rat
ion
aliz
ed
Deployment DefinitionDeployment DefinitionD
ynam
ic
OS. SP Deploy App InstallState Migration
Light Touch UpgradeLight Touch Upgrade/ Install/ Install
Zero Touch UpgradeZero Touch Upgrade/ Install/ Install
Zero Touch Zero Touch ProvisioningProvisioning
State migrated for State migrated for critical PC’scritical PC’s
State Preserved State Preserved and restored for all and restored for all PC;sPC;s
Application Install Application Install from central file from central file shareshare
Auto Software Auto Software Distribution, Distribution, Management & Management & TrackingTracking
Self Provisioning of Self Provisioning of applications by applications by profileprofile
Sta
nd
ard
Rat
ion
aliz
ed
Operations & Support DefinitionOperations & Support DefinitionIdentity/PolicyIdentity/Policy/User Rights/User Rights
Config Mgmt &Config Mgmt &MonitorMonitor
PatchPatchMgmtMgmt
Inventory/Inventory/Asset MgmtAsset Mgmt
Dyn
amic
Sta
nd
ard
Rat
ion
aliz
ed
Config Mgmt. Config Mgmt. StandardsStandards
Config Mgmt. Config Mgmt. standards standards monitored monitored and auto and auto enforced -enforced -compliancecompliance
Service-level Service-level monitoring on monitoring on all desktopsall desktops
Patch mgmt Patch mgmt systemsystem
Auto patch Auto patch mgmt of both mgmt of both desktops and desktops and serversservers
Separate Apps, Separate Apps, Image, Image, Hardware & Hardware & User User InventoriesInventories
Asset Mgmt., Asset Mgmt., Inv. & License Inv. & License Mgmt.Mgmt.
Assets Assets connected to connected to service deskservice desktoolstools
AD used for identity AD used for identity access mgmt. access mgmt. Policies baked into Policies baked into images w/ security images w/ security templates, password templates, password policies in place.policies in place.
AD linked with AD linked with GPO’s for managed GPO’s for managed desktop & desktop & compliance. User compliance. User Mode or Admin Mode or Admin Mode with SRP, Mode with SRP, password policies. password policies.
Centrally managed Centrally managed users’ provisioning users’ provisioning across across heterogeneous heterogeneous systems.systems.
Operations & Support DefinitionOperations & Support DefinitionBackup/Backup/RecoverRecover
SecuritySecurityManagementManagement
ServiceServiceManagementManagement
RemoteRemoteDiagnoseDiagnose
Dyn
amic
Sta
nd
ard
Rat
ion
aliz
ed
Backup & Backup & Restore Restore standards in standards in placeplace
PC to Server PC to Server backup & backup & restore – auto restore – auto policy policy managedmanaged
Managed Managed backup and backup and restore on all restore on all servers and servers and desktopsdesktopsSelf Provision Self Provision RestoreRestore
Anti Virus and Anti Virus and Central FirewallCentral Firewall
AV, firewall, AV, firewall, policy managed, policy managed, s-wirelesss-wireless
Tiered Service DeskTiered Service DeskLimited Remote Limited Remote AssistanceAssistance
Remote Assistance Remote Assistance CapabilityCapabilityService Desk supports Service Desk supports users via remote users via remote assistanceassistancewith self healing infowith self healing info
Integrated Service Desk Integrated Service Desk with Self Provisioningwith Self Provisioning
`̀
5
USMT4
` `
Unmanaged Temporary State
1
2 6
3
USMT7
Standard &Optional
Applications
Desktop Migration ProcessDesktop Migration ProcessManaged
USMT
DriversMandatory
ApplicationsUSMT
SMS/OSDSMS
IT IT DoesDoes Matter: Aligning IT with the Business Matter: Aligning IT with the BusinessInfrastructure Optimization ModelInfrastructure Optimization Model
Reduced Complexity & Cost, Increased Business ValueReduced Complexity & Cost, Increased Business Value
BasicBasic
Cost Center Cost Center
Uncoordinated, manual
infrastructure
StandardizedStandardized
Efficient Cost Efficient Cost CenterCenter
Managed IT Infrastructure
with some automation
RationalizedRationalized
Business Business EnablerEnabler
Managed and consolidated IT Infrastructure
DynamicDynamic
Strategic Strategic AssetAsset
Fully automated
management, dynamic resource
usage
Thank YouThank You