What are we talking about in veterinary practice management? - By Janne Huttunen
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Transcript of What are we talking about in veterinary practice management? - By Janne Huttunen
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Veterinary practice management – what do we speak about?M.Sc. Janne Huttunen
Brno 2/10/2015
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Janne Huttunen
M.Sc. computer science
CEO of FNS since 2001
Veterinary practice management software since 2005
Linux server specialist
Traveller1981
M.Sc. telecommunication technology
Diver
Programmer
Computer nerd
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Some areas of veterinary practice management
Financial administrationStaffing & Human resourcesOrders & DeliveriesMarketingSalesIT managementCashier desk work
Quality managementImprovingNetworkingLeadership
Workflow.
…and taking responsibility of all the other things no one else at the clinic does.
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History & development of science of veterinary practice management• From craftmanship to business • Veterinary clinic chains (examples)
• UK: Medivet, Vets4Pet• USA: Banfield, VCA• Sweden: Evidensia, Anicura• Finland: Tuhatjalka , Evidensia
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Human resource management – the work with your colleagues• It answers for example to these questions• How many vets we need at our clinic?
• How many today? Tomorrow? Next week? Next month?• How many vets we can afford?• Which time those vets should be here?• Do we need veterinary nurses? How many of them?• Do we need another a practice manager?• Do we need some other staff?
• It helps to get the best out of your colleagues• It motivates them to give their best to your clinic
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Financial administration• Taking care of the money flow at the clinic• Billing• Purchases• Payments
• Accounting, bookkeeping (or buying it as a service)• Paying salaries • Monitoring the bank account balance
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Marketing & sales • Also the veterinarians need today marketing & sales!• Direct marketing to own clients• SMS, email, letters• Relevant reminder
• Social media• Visibility in the search engines
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How about the workflow?Let’s take another viewpoint.
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It’s aboutManaging the process
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It’s aboutManaging the process
Scheduling Reason for the visit Treatment Documentation Quality Billing Happy client
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It’s aboutManaging the process
Scheduling Reason for the visit Treatment Documentation Quality Billing Happy client
It is a customer service process.
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It doesn’t end there.
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It’s about managingthe continuous healthcare
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It’s about managingthe continuous healthcare
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It’s about managingthe continuous healthcare
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It’s about managingthe continuous healthcare
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It’s about managingthe continuous healthcare
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The subject still expands.
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Remember the network around you.
Your practice
Pharmacies
Othervets
Laboratories Insurance companies Wholesalers
Pet shops
Pet food providers
SheltersYour bookkeeper
Software vendorUniversities
Breeders
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Not just the visible networks.Now there are non-visible networks too to manage.
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So, that was what we’re talking about in practice
management.
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