What are competencies

25
D E L I V E R I N G I N N O V A T I V E T R A I N I N G S O L U T I O N S ® © 2010 CapitalWave, Inc. | All rights reserved. CapitalWave, Inc. What are Competencies

description

 

Transcript of What are competencies

Page 1: What are competencies

 D E

L I

V E

R I

N G

I

N N

O V

A T

I V

E T

R A

I N

I N

G S

O L

U T

I O

N S

®

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

What are Competencies

Page 2: What are competencies

Page 2

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Competencies are the human capabilities and work-related behaviors that provide a competitive advantage to an organization

Any quality or characteristics of a person which underpins successful performance

What are Competencies

Page 3: What are competencies

Page 3

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Competencies only include behaviors that demonstrate excellent performance

They do not include knowledge, but do included “applied” knowledge or the behavioral application of knowledge that produces success

Competencies do include skills, but only the manifestation of skills that produce success

Competencies are not work motives, but do include observable behaviors related to motives

How do Competencies differ from Skills and Knowledge

Page 4: What are competencies

Page 4

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

How do Competencies differ from Skills and Knowledge

Page 5: What are competencies

Page 5

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

ObservableBehavior

The Behavioral Iceberg

Co

mp

eten

cies

Knowledge

Attitudes / Traits

Aptitudes

Skills

Page 6: What are competencies

Page 6

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Information and understanding needed to fulfill the responsibilities

Acquired ability or experience needed to fulfill the responsibilities

Way of thinking or behaving needed to fulfill the responsibilities

Natural ability that prepares the person to fulfill the responsibilities

Aptitudes

Attitudes

Skills

Knowledge

Types of Competencies

Page 7: What are competencies

Page 7

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Business Knowledge

Communication

Proactivity

Collaboration

Result Focus

Customer Focus

Leadership

Innovation

Conceptual Thinking

Stamina & Adaptability

Competency Clusters

Page 8: What are competencies

Page 8

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Career Pathing

Potential Assessment Reward

Management

Recruitment & Selection

Succession Planning

Training & Development

Job Design & Grading

Performance Management

Benefits of Competency Framework

Page 9: What are competencies

Page 9

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Role Clarification

Job Description

Competencies reqd. for the Job

Competencies a Job Holder has

Competency Mapping

Bridging the Competency Gap

Competency Mapping: Flow Chart

Page 10: What are competencies

Page 10

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

In Basket Exercises

Stress Interviews

Focused Behavioral Event Interview

Presentation Vision / Strategy Speeches

Leaderless Group Exercises

Role Play

Business Games

Structured Group Discussion

Psychometric Tests

Case Studies

Peer Coaching & Counseling Exercises

Methods to Identify Competencies

Page 11: What are competencies

Page 11

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

WRITTEN COMMUNICATION

Write and transmit information

Write standard documents

Write structured and developed notes and documents

Write in a simplified manner complex messages in order to sustain the choices of the reader

Write in a simplified manner complex messages in order to influence the reader

1 2 3 4 5

The Five-level Scale

Page 12: What are competencies

Page 12

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

To achieve Sales objectives of approx.

Plan, develop & control the regional sales strategy for a

specific range of products

To manage a team of 6 Area Managers and 40 Sales Reps

To ensure efficient regional field force support systems

Interaction with 80-90 distributors and 5 Clearing & Forwarding

Agents

To establish timely effective communications within the region

and with Corporate Marketing /Sales

To maintain harmonious industrial relations

Example: Regional Sales Manager

Competency Mapping: Competency Identification Worksheet

Page 13: What are competencies

Page 13

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Match Person / Position

Position : Regional Sales Manager

Person PositionScore

Competencies 1 2 3 4 5 1 2 3 4 5 Person Position

Business KnowledgeLeadershipResult FocusCustomer FocusCollaborationSales SkillsProactivityConceptual ThinkingInnovationCommunicationStamina & Adaptability

ScoreCompetency Ratio

Pay for the Person Develop Competency Pay Scale

Competency Mapping: Competency Identification Worksheet

Page 14: What are competencies

Page 14

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Understands the Industry

Financial acumen

Knowledge of company products

Overview of business

Business Knowledge

Page 15: What are competencies

Page 15

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Sets out clear standards and goals

Motivates others to achieve and maintain high standards

Works to reach consensus and agreement wherever possible

Welcomes constructive criticism

Identifies and shares success stories

Leadership

Page 16: What are competencies

Page 16

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Takes on challenging but achievable goals

Identifies knowledge and skill gaps and seeks to overcome them

Sets targets, monitors efficiency and effectiveness

Decides on optimum work approach

Maximizes use of available technology

Result Focus

Page 17: What are competencies

Page 17

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Anticipates and forecasts customer requirements

Defines quality standards for customer service

Develops partnership with the customer

Enhances long term relationship with customer

Creates new solutions to meet customer needs

Customer Focus

Page 18: What are competencies

Page 18

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Builds effectively team within a function/ country

Encourages and supports colleagues to achieve goals

Develops information-sharing networks

Creates team effectiveness using people skills

Collaboration

Page 19: What are competencies

Page 19

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Seizing opportunities as they arise

Handling crises swiftly and effectively

Exceeding the bounds of one’s formal authority

Proactivity

Page 20: What are competencies

Page 20

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Develops concepts/ patterns perceived in a set of facts

Rapidly identifies key issues/ actions in a complex situation

Seeing connections or patterns

Using vigorous, original analogies or metaphors

Conceptual Thinking

Page 21: What are competencies

Page 21

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Adapts and applies different new approaches to situations

Modifies standard approaches for more effective outcomes

Develops original approaches to non-routine situations

Encourages innovation and creativity in others ,

supports new ideas

Innovation

Page 22: What are competencies

Page 22

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Listens carefully to others, tries to help people with problem

Adapts language and style to meet the needs of the

audience

Structures information in a way that addresses others’ issues

Encourages open discussions through questioning

Communication

Page 23: What are competencies

Page 23

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Sustain and work long hours

Flexible and adapts to change

Maintain high performance under stress

Stamina & Adaptability

Page 24: What are competencies

Page 24

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Search for

alternative position

Pay below

Reference Salary

Consider for transfer or

promotion

Pay at

Reference Salary

Train for current

position

Pay below

Reference Salary

High flyer - Develop

Career Plan

Pay at Ref. Salary -

Consider market

premiumL

L

H

HCOMPETENCY

YE

AR

S IN

PO

SIT

ION

Competency Matrix

Page 25: What are competencies

Page 25

© 2010 CapitalWave, Inc. | All rights reserved.

CapitalWave, Inc.

Questions?