Westbrook Stevens training catalog

Training and Facilitation 97+ Pass Rates

FREE Basic Certifications and FREE DEMOs

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Fa l l 2 015

T r a i n i n g C a ta l o g

[email protected]

(615) 414-7736

mailto:[email protected]

Westbrook Stevens, LLC

www.e-WBS.com = Online Teaching and Coaching Support

Westbrook Stevens, LLC = Consulting, Coaching, Services, and Training Support

Westbrook Stevens is a Training and Consulting Company.

Training – We have a unique entertaining approach that we call Enter-Train-Ment.

We custom design each workshop to apply to our clients’ situation. No canned

workshops. We have also designed a series of exciting novels to explore supervi-

sion and management realities. Combine this with custom designed workbooks

and reference books and we can provide our client’s staff with an enjoyable learn-

ing experience.

Certifications – We offer a number of certifications through our relationship with

VMEdu and their brands (ScrumStudy, PMStudy, etc.).

Problem Solving Facilitation and Consulting – Every business is unique and

we work hard to apply the right tools

to our client’s situation. Our mission

is to do all we can to “Help Make

Everyone Look Good!” and identify

opportunities for improvement.

Most of the time we are invisible to

all but the ones who have hired us.

No Canned Solutions! We use a three

-phase approach:

1. Assessment,

2. Problem Solving,

3. Implementation.

Investments and Grant Management – Our job is to help both investors and for-

profit entrepreneurs, as well as non-profit organizations and contributors. We

connect investors with opportunities and help to empower people with good ideas.

We have a set of criteria we use before we introduce our findings to the investors

and work with a very small group.


http://www.e-WBS.com

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Introduction: Page 2

Project Management 1. Project Management Institute (PMI) – Project Management Professional (PMP) Page 8 2. PMI Risk Management Professional (PMI-RMP®) Page 10 Agile/Scrum 3. FREE—Scrum Fundamentals Certified (SFC) Page 12 4. Scrum Developer Certified (SDC™) Page 14 5. Scrum Master Certified (SMC™) Page 15 6. Scrum Product Owner Certified (SPOC™) Page 16 ITIL 8. The ITIL® Foundation Certificate Page 20 Traditional Six Sigma Certifications 10. FREE—Six Sigma Yellow Belt Certification (SS-YB) Page 24 11. Six Sigma Green Belt Certification (SS-GB) Page 24 12. Six Sigma Black Belt Certification (SS-BB) Page 26 Lean Six Sigma Certifications 13. Lean Six Sigma Green Belt Certification (LSS-GB) Page 28 14. Lean Six Sigma Black Belt Certification (LSS-BB) Page 28 Westbrook Stevens, LLC Certifications 15. WBS - Lean Program Evaluation and Quality Assurance Certifications (WBS-LPEQAC) Page 30

16. FREE—WBS - Lean Six Sigma White Belt (WBS-LSS-WB) Page 30 17. WBS - Lean Six Sigma Yellow Belt (WBS-LSS-YB) Page 30 18. WBS - Lean Six Sigma Green Belt (WBS-LSS-GB) Page 30 19. WBS - Lean Six Sigma Black Belt (WBS-LSS-BB) Page 30 20. WBS - Lean Six Sigma Master Black Belt (WBS-LSS-MBB) Page 30

Non-Certification Project Management Workshops

1. Basic Project Management (PM)

2. Project Management for Non-Project Managers

3. Basics of Information Systems/Technology PM and Agile

4. Technical Project Management

5. Tools of Project Management

6. Program Management

7. Project Management Tools

Topical Workshops Leading to Certifications

Table of Contents

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1. Customer Service for Frontline Staff (And we are all Frontline Staff)

2. The Linked Management Models Certifications (LMMC):

1. The Seven Attributes of Excellent Management (LMM—AEMC) (Free eBook Geronimo

Stone and the Seven Attributes of Excellent Management at http://issuu.com/craigastevens/

docs/geronimostone)

1. Incubating Excellent Leaders

2. Building Excellent Cultures

3. Excellent Customer Focus

4. Excellent People Skills and Teambuilding

5. Building Excellent Problem Solving, Core Competencies, and Skills

6. Excellent Change Management/Continuous Improvement/ Processes and Systems

Thinking

7. Excelling Performance Measures

2. Strategy and the Elements of the Storms of Chaos (LMM—SSCC)

1. The Waves – Forecasting Trends

2. The Buoyancy – Optimizing those Things That Hold Us Up

3. The Lightning – Managing the Forces Beyond our Control and Risk Management

4. The Storm – Fighting the Storm

5. The Ship – Managing and Navigating Our Ship

3. The Factors of the Drivers of Change (LMM—DCC)

1. The External Environmental Factors

2. The People Factors

3. The Organizational Factors

4. The Internal Environmental Factors

5. The System Factors

4. Systems Thinking/Engineering

1. Process and Activities

2. Systems Loops for Processes

3. Systems Layers for Physical Systems

4. Systems Archetypes

5. The Three Phases of Change Management

1. The Before the Change Phase

2. The During the Change Phase

3. The After the Change Phase

Some of the Workshops for Educational Units (PDU, RCU, CEU) Table of Contents

http://issuu.com/craigastevens/docs/geronimostone

http://issuu.com/craigastevens/docs/geronimostone

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What is a Project? Changes are implemented by projects. A Project is a temporary activity that is undertaken to create a unique product, service or result. To make a change happen. A project has a definitive start and end date. A project is unique in that it is not a routine operation, but a specific set of operations designed to accomplish a particular goal. The development of software, the construction of a building, or the relief effort after a natural disaster all are examples of projects. Projects are found in every industry. What is Project Management? Project management is the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements. The Project Management Institute (PMI) has several certifications available for all levels of project managers including but not limited to: What is a PMP® http://www.e-wbs.com/about-pmp/? PMP® stands for Project Management Professional. The Project Management Professional certification is a globally reputed and recognized certification in the field of Project Management, and it is provided to project management professionals, who clear the PMP certification examination. The PMP certification is issued by the Project Management Institute (PMI), which is the world's leading association of Project Management Professionals.

What is PMI® - Project Management Institute®? The Project Management Institute PMI® is the world's leading not-for-profit project management professional association. PMI® supports over half a million members in 170 countries worldwide. PMI® members are individuals practicing and studying project management in many different industry areas. PMI® has become, and continues to be, the leading professional association in project management. More details can be found here: www.pmi.org

Project Management:

http://www.pmi.org

What are the benefits of being a PMP®?

Given below are some benefits of PMP certification:

Globally recognized and respected certification: The PMP certification is globally recognized and respected certification provided by PMI, the leading association of Project Management Professionals. With 12% increase in number of PMP®/CAPM® certification every year, they have been made the de-facto industry standard for Project Managers.

The PMP certification recognizes your expertise in Project Management: The PMP certification tells your current and potential employers that you have a solid foundation of project management knowledge, which could be readily applied at the workplace.

You will be a member of one of the most prestigious professional groups: By attaining the PMP certification, your name will be included in the largest and most prestigious group of certified Project Management Professionals.

Better salary: It has been observed that Project Managers, who have the PMP certification, draw more salary than their counterparts, who do not have the aforementioned certification.

Better job opportunities: With the requirements for qualified Project Managers expected to increase exponentially in the future, the job market for PMP Certified managers will get better.

Globally recognized by leading companies: The PMP certification is endorsed by leading companies. In fact, they encourage their Project Managers to have the PMP certification.

For further information regarding the benefits of the PMP certification, we request you to visit the following link: www.pmi.org

What are the eligibility criteria for becoming a PMP? Please note that the PMP certification is not domain specific. It is a generic Project Management training certification. Given below are the requirements for applying for the PMP Certification Exam: For a person having a baccalaureate or equivalent university degree,

1. Minimum of 4500 hours of personal project management experience AND 2. Minimum of 36 non-overlapping (unique) months of personal project management

experience. For a person not having a baccalaureate or equivalent university degree, but who holds a high school diploma or equivalent secondary school credentials,

1. Minimum of 7500 hours of personal project management experience AND

2. Minimum of 60 non-overlapping (unique) months of personal project management experience.

Contact Hours of Project Management Instruction: Minimum of 35 hours of specific instruction that addresses learning objectives in project management. Where are the PMP exams conducted? All PMI computer-based exams are offered at all Prometric Testing Centers worldwide. You can check for locations on Prometric's website, http://www.prometric.com/PMI/default.htm, but you will need to have submitted your credential fees and received your examination scheduling instructions in order to schedule an exam appointment.

Project Management Professional (PMP)®

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http://www.pmi.org

http://www.prometric.com/PMI/default.htm

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Who are the Westbrook and Stevens - In Memory of Al and Robert Stevens and Highland Pattern: A long

time ago, the father of our co-founder, Craig Stevens, helped to carve this pattern out of wood for the mold

of a 1955 GMC pickup truck. His family ’s company employed the best skilled artisans in the business.

They had the core competences required to make these elaborate designs and patterns for molds. Craig

Explains, “My Uncle Robert explained to me, that as time went on, they never developed the core compe-

tences required for the Information Technology Revolution. ” It was not what they wanted to do. Therefore,

one of the reasons the company is not here today, is their decisions to not keep pace with changes related

to computerized manufacturing and the vertical integration of the auto industry.

Craig founded Westbrook Stevens, LLC to teach business and engineering models that he developed

based on the earlier works of Dr. Jerry Westbrook. Dr. Jerry Westbrook ’s work in management concepts

lead to two of the five Linked Management Models and was part of the genesis of the overall concept relat-

ed to the Link Management Models. The name Westbrook Stevens, LLC is in honor of Dr Jerry Westbrook

(one of Craig ’s mentors) and Al Stevens (Craig ’s father who died when Craig was 13). Westbrook Stevens,

LLC is a woman owned company and Craig is the President of Westbrook Stevens, LLC.

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PMStudy is a REP of PMI, Project Management Inst i tu te (PMI) – Project

Management Professional (PMP) BOOT CAMP is structured with the goal of

providing students exactly what they need to pass the PMP® exam. Our study

strategy will increase comprehension and retention of key elements while

providing students with practical information that can be applied immediately to the project work

environment. (Presented by Westbrook Stevens, LLC (VMEdu/PMStudy ATP)).

Link: h t tp: //www.e-wbs.com/pmi-pmp-training/

Obtain 40 Contact Hours—goes with the On-line Classroom Training Preparatory Content

Options

1. 1The 4-Day PMP® Prep Classroom Course with Online Tools - $1,990.00 ($499 Discount = $1500/

Person)

2. The 4-Day PMP® Prep Virtual Classroom Course with Online Tools - $1,990.00 ($499 Discount =

$1500/Person)

3. 100% Online Course - 30-180 days - $299 to $499

You Get: (www.e-WBS.com)

1. Workshops

2. 200+ page e-WBS/PMstudy PMP® Prep Workbook

3. Chapter and Final Test Workbooks with PMP® exam style questions

4. Quick Reference Guide, Process Chart Worksheets and Study Aids

5. Classroom Workshops also have One Month Complimentary Access to PMstudy

6. Includes 800+ practice questions with detailed explanations AND four full length simulated exams

7. e-WBS/PMstudy Student Gift Set (Highlighters, pens, pencil and more)

8. Valuable Exam Taking Tips and Tricks

9. Lunch, snacks, coffee and tea will be provided during classroom sessions.

10. Free access to online course: FREE access for one month to our online course (worth $149.99)

from the first day of the classroom training program.

11. PMI approved Contact Hours: We provide you with 40 hours of PMI Approved Contact Hours, as a

part of the online preparatory training course. Online course come with 40 PMI® Approved Contact

Hours

12. Classes conducted by experienced instructors: All our Instructors are PMP certified, have 10+

years of Project Management experience and are rigorously trained.

13. Comprehensive and well researched classroom boot camps: The course offered is comprehensive

and covers all aspects that you need to know for the PMP Exam preparation. We also offer the

extra tips and tricks which can make all the difference and help you excel in the PMP Certification

Project Management Institute (PMI)® – Project Management Professional (PMP)®

BOOT CAMP

1. Introduction

About PMI and PMP exam

Exam-Taking Tips

Course Overview

Process Chart

2. Project Management

Framework

What is a project?

Project Stakeholders

Organizational Structure

Product Life Cycle, Project Life

Cycle, Project Management

Life Cycle

3. Project Integration

Management

Overview of Project Integration

Develop Project Charter

Develop Project Management

Plan

Direct and Manage Project

Work

Monitor and Control Project

Work

Perform Integrated Change

Control

Close Project or Phase

4. Project Scope Management

Overview of Project Scope

Management

Plan Scope Management

Collect Requirements

Define Scope

Create WBS

Validate Scope

Control Scope

5. Project Time Management

Management

Course Outline (Based on PMBOK® Guide - 5th edition):

5. Project Time Management

Overview of Project Time Plan

Schedule Management

Define Activities

Sequence Activities

Estimate Activity Resources

Estimating Activity Durations

Develop Schedule

Control Schedule

6. Project Cost Management

Overview of Project Cost

Management

Plan Cost Management

Estimate Costs

Determine Budget

Control Costs

7. Project Quality Management

Overview of Project Quality

Management

Plan Quality Management

Perform Quality Assurance

Control Quality

8. Project Human Resource

Management

Overview of Project Human

Resource Management

Plan HR Management

Acquire Project Team

Develop Project Team

Manage Project Team

9. Project Communication

Management

Overview of Project

Communication Management

Plan Communications

Management

Manage Communications

Control Communications

10. Project Risk Management

Overview of Project Risk

Management

Plan Risk Management

Identify Risks

Perform Qualitative Risk Analysis

Perform Quantitative Risk

Analysis

Plan Risk Responses

Control Risks

11. Project Procurement

Management

Overview of Project Procurement

Management

Plan Procurement Management

Conduct Procurements

Control Procurements

Close Procurements

12. Project Stakeholder

Management

Overview of Project Stakeholder

Management

Identify Stakeholders

Plan Stakeholder Management

Manage Stakeholder

Engagement

Control Stakeholder Engagement

13. Professional Responsibility

Professional Responsibility

14. Review & Final Evaluation Test

Structured Concentrated Review

of all Chapters

Final Test Questions

End of Course Questions/Next

Steps

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RMStudy is a REP of PMI—PMI Risk Management Professional

(PMI-RMP®) – This course is aligned with the concepts of Risk

Management as defined by Project Management Institute (PMI®)

and is a great way to prepare for PMI Risk Management

Professional (PMI-RMP®) exam. Upon successful completion of the course, you get 20 PMI Approved

PDUs (Activity # is RMSTUD).

Risk management is an important skill that can be applied to a wide variety of projects. In an era of

downsizing, consolidation, shrinking budgets, increasing technological sophistication, and shorter

development times, risk management can provide valuable insights to help key project personnel plan

for risks, alert them of potential risk issues, analyze these issues, and develop, implement, and

monitor plans to address the issues long before the issues surface and adversely affect project cost,

performance, and schedule. (Presented by Westbrook Stevens, LLC with VMEdu RMStudy). Upon

successful completion of the course, students will get 20 PMI approved PDUs

Link: h t tp: //www.e-wbs.com/pmi-risk-management-professional-pmi-rmp/

Obtain 20 PMI Approved PDUs

Options

The 3-Day PMP® Prep Classroom Course with Online Tools $1,300/Person (Discount $300 =

$1,000)

The 3-Day PMP® Prep Virtual Classroom Course with Online Tools $1,300/Person (Discount $300

= $1,000)

100% Online Course- 30-180 days - $299 to $499

The Risk Management classroom course is divided into the following 8 chapters.


1. e-WBS/RMstudy RMP® Prep Workbook

2. Chapter and Final Test Workbooks with RMP® exam style questions


4. Classroom Workshops also have One Month Complimentary Access to RMstudy

5. Practice questions with detailed explanations AND simulated exams

6. e-WBS/RMstudy Student Gift Set (Highlighters, pens, pencil and more)







Hours

11. Classes conducted by experienced instructors: All our Instructors are RMP certified, have 10+


12. Comprehensive and well researched classroom boot camps: The course offered is comprehensive

and covers all aspects that you need to know for the RMP Exam preparation. We also offer the

extra tips and tricks which can make all the difference and help you excel in the RMP Certification

Exam.

PMI Risk Management Professional (PMI-RMP®) BOOT CAMP

1. Principles and Concepts Definition of Project Risk

Individual Risks and Overall Project Risk

Stakeholder Risk Attitudes

Iterative Process

Communication

Responsibility for Project Risk Management

Project Manager’s Role for Project Risk Management

Some Important Terms and Concepts

2. Introduction to Project

Risk Management Processes

Project Risk Management and Project Management

Project Risk Management Processes


3. Plan Risk Management Purpose and Objectives of the

Plan Risk Management Process

Critical Success Factors for the Plan Risk Management Process

Tools and Techniques for the Plan Risk Management Process

Documenting the Results of the Plan Risk Management Process

Techniques and Templates for Risk Management Planning


The Risk Management classroom course is divided into the following 8

4. Identify Risks Purpose and Objectives of the

Identify Risks Process

Critical Success Factors for the Identify Risks Process

Tools and Techniques for the Identify Risks Process

Documenting the Results of the Identify Risks Process

Techniques, Examples and Templates for Identify Risks


5. Perform Qualitative Risk

Analysis Purpose and Objective of the

Perform Qualitative Risk Analysis

Critical Success Factors for Perform Qualitative Risk Analysis Process

Tools and Techniques for the Perform Qualitative Risk Analysis Process

Documentation of Results

Techniques


6. Perform Quantitative Risk

Analysis Purpose and Objectives of the

Perform Quantitative Risk Analysis

Critical Success Factors for the Perform Quantitative Risk Analysis Process

Tools and Techniques for the Perform Quantitative Risk Analysis Process

Documenting the Results of Quantitative Risk Analysis Process

Techniques


7. Plan Risk Responses Purpose and Objectives of the Plan

Risk Responses Process

Critical Success Factors for the Plan Risk Responses Process

Tools and Techniques for the Plan Risk Responses Process

Documenting the Results of the Plan Risk Response Process

Techniques, Examples, and Templates for the Plan Risk Responses process


8. Monitor and Control Risks Purpose and Objective of the

Monitor and Control Risks process

Critical Success Factors for the Monitor and Control Risks Process

Tools and Techniques for the Monitor and Control Risks Process

Documenting the Results of the Monitor and Control Risks Process

Techniques, Examples, and Templates for the Monitor and Control Risks process


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Scrum and Agile Project Management Certifications

What is Scrum?

Scrum is the most popular Agile framework. It is an adaptive, iterative, fast, flexible,

and effective methodology designed to deliver significant value quickly and throughout

a project. Scrum ensures transparency in communication and creates an environment

of collective accountability and continuous progress. The Scrum framework, as defined

in the SBOK™ Guide, is structured in such a way that it supports product and service

development in all types of industries and in any type of project, irrespective of its

complexity.

A Scrum project involves a collaborative effort to create a new product, service, or

other result as defined in the Project Vision Statement. Projects are impacted by

constraints of time, cost, scope, quality, resources, organizational capabilities, and

other limitations that make them difficult to plan, execute, manage, and ultimately

succeed. However, successful implementation of the results of a finished project

provides significant business benefits to an organization. It is therefore important for

organizations to select and practice an appropriate project management methodology.

A key strength of Scrum lies in its use of cross-functional, self-organized, and

empowered teams who divide their work into short, concentrated work cycles called

Sprints. The focus of Scrum on value driven delivery helps Scrum Teams deliver

results as early in the project as possible.

List of Agile/Scrum Workshops

1. FREE— Scrum Fundamentals Certified (SFC)

2. Scrum Developer Certified (SDC™)

3. Scrum Master Certified (SMC™)

4. Scrum Product Owner Certified (SPOC™)

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Scrum Fundamentals Certified (SFC) course is tailored to help anyone interested in

knowing more about Scrum; learn about key concepts in Scrum as defined in the

SBOK™ Guide; and to get a basic understanding of how Scrum framework works in

delivering successful projects. The purpose of the 'Scrum Fundamentals Certified'

exam is to confirm you have basic understanding of the Scrum framework. On passing

the exam, you will be accredited as "Scrum Fundamentals Certified". You will also be

provided with 10 PMI approved PDUs.

Link: http://www.e-wbs.com/scrum-and-agile/

10 PMI approved PDUs

Options—100% Online Course with Online Exam (Free)

Enroll in Free Online course - http://www.scrumstudy.com/Scrum-Fundamentals-

Certified.asp

Free Scrum Fundamentals Certification (SFC)

http://www.e-wbs.com/scrum-and-agile/

http://www.scrumstudy.com/Scrum-Fundamentals-Certified.asp

http://www.scrumstudy.com/Scrum-Fundamentals-Certified.asp

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Scrum Developer Certified (SDC™) is an entry level certification for Scrum Team members and those

who interact with any Scrum Team. The objective of this certification is to ensure that Scrum Team

members know enough about Scrum to effectively contribute to a Scrum project. The courseware and

preparation tools required for the certification exam will be available online.



Options

1. The 2-Day SDC™ Prep Classroom Course with Online Tools and Exam - $1,395 (Discount $395 =

$1,000)

2. The 2-Day SDC™ Prep Virtual Classroom Course with Online Tools and Exam - $1,395 (Discount

$395 = $1,000)

3. 100% Online Course with Online Exam


1. e-WBS/Scrumstudy® Prep Workbook

2. Chapter and Final Test Workbooks for exam style questions


4. Classroom Workshops also have One Month Complimentary Access to SCRUMstudy


6. e-WBS/SCRUMstudy Student Gift Set (Highlighters, pens, pencil and more)







Hours

11. Classes conducted by experienced instructors: All our Instructors are Scrum Certified Trainers.

12. Comprehensive and well researched classrooms: The course offered is comprehensive and covers

all aspects that you need to know for the SDC Exam preparation.

Scrum Developer Certification (SDC™)

● Agile and Scrum Overview

○ Agile Overview ○ Agile Manifesto ○ Agile Principles ○ Agile Methods ○ Scrum Overview ○ Scrum Advantages

● Scrum Roles

○ Core Roles ○ Non-core Roles ○ Product Owner ○ Scrum Master ○ Scrum Team

● Scrum Project Phases ○ Initiate ○ Plan and Estimate ○ Implement ○ Review and Retrospect ○ Release ○ Inputs, Tools, and Outputs for each process in each phase

● Scaling Scrum

○ Scalability of Scrum ○ Scrum in Programs and Portfolios ○ Scrum of Scrums (SoS) Meeting ○ Transition to Scrum ○ Mapping Traditional Roles to Scrum ○ Maintaining Stakeholder Involvement ○ Importance of Executive Support

Scrum Master Certification (SDC/SMC™) Course Outline



Scrum Master Certified (SMC™) - professionals have a practical, working

knowledge of Scrum that equips them to implement and work in a Scrum

environment. (Presented by Westbrook Stevens, LLC with VMEdu

SCRUMStudy). The purpose of the exam is to confirm the applicants have

achieved sufficient understanding of how to apply Scrum in the projects and to tailor Scrum in a

particular scenario. SMC™ professionals are facilitators who ensure that the Scrum Team is provided

with an environment conducive to completing the project successfully. The Scrum Master guides,

facilitates, and teaches Scrum practices to everyone involved in the project; clears impediments for

the team; and, ensures that Scrum processes are being followed. Successful candidates will be

awarded the Scrum Master Certified (SMC™) certification by SCRUMstudy after passing the

certification exam.



Options

1. The 2-Day SMC™ Prep Classroom Course with Online Tools and Exam - $1,000 (Discount $200 =

$800)

2. The 2-Day SMC™ Prep Virtual Classroom Course with Online Tools and Exam - $1,000 (Discount

$200 = $800)

3. 100% Online Course with Online Exam


1. e-WBS/Scrumstudy® Prep Workbook












Hours

11. Classes conducted by experienced instructors: All our Instructors are Scrum Certified Trainers,

Scrum Master Certification (SMC™)

● Agile and Scrum Overview

○ Agile Overview ○ Agile Manifesto ○ Agile Principles ○ Agile Methods ○ Scrum Overview ○ Scrum Advantages

● Scrum Roles

○ Core Roles ○ Non-core Roles ○ Product Owner ○ Scrum Master ○ Scrum Team

● Scrum Project Phases ○ Initiate ○ Plan and Estimate ○ Implement ○ Review and Retrospect ○ Release ○ Inputs, Tools, and Outputs for each process in each phase

● Scaling Scrum

○ Scalability of Scrum ○ Scrum in Programs and Portfolios ○ Scrum of Scrums (SoS) Meeting ○ Transition to Scrum ○ Mapping Traditional Roles to Scrum ○ Maintaining Stakeholder Involvement ○ Importance of Executive Support

Scrum Master Certification (SDC/SMC™) Course Outline



WWW.e-WBS .com

Scrum Product Owner Certified (SPOC™) - certification exam is designed to confirm applicant ’s

practical and working knowledge of Scrum that equips them to handle the business aspects and

stakeholders in a Scrum environment. (Presented by Westbrook Stevens, LLC with VMEdu

SCRUMStudy).

Product Owner represents the interests of the stakeholders in the Scrum Team. Commonly called ‘the

voice of the customer ’, the Product Owner is responsible for ensuring clear communication of product

or service functionality requirements. The Product Owner also prioritizes the requirements from the

point of view of an end user, for maximum business benefit, defines the Acceptance Criteria, and

ensuring those criteria are met.

Applicants will be awarded the Scrum Product Owner Certified (SPOC™) certificate by SCRUMstudy

upon successfully passing the certification exam.



Options

1. The 3-Day SPOC™ Prep Classroom Course with Online Tools and Exam - $1,300/Person

(Discount $300 = $1,000)

2. The 3-Day SPOC™ Prep Virtual Classroom Course with Online Tools and Exam - $1,300/Person

(Discount $300 = $1,000)

3. 100% Online Course

The Risk Management classroom course is divided into the following 8 chapters.


1. e-WBS/SCRUMstudy SPOC Prep Workbook

2. Chapter and Final Test Workbooks with SPOC exam style questions











Hours

11. Classes conducted by experienced instructors: All our Instructors are SCRUM Certified Trainers,

12. Comprehensive and well researched classroom boot camps:

Scrum Product Owner Certified (SPOC™)


1. Agile and Scrum Overview ○ What is Agile?

○ Why use Agile?

○ The Agile Manifesto

○ Principles of the Agile Manifesto

○ Agile Methods

○ Other Agile Methods

○ Scrum Overview

○ Scrum Summary

2. Scrum Roles ○ Scrum Roles

○ The Product Owner

○ The Scrum Team

○ The Scrum Master

○ Advantages of Cross-functional Teams

3. Planning in Scrum

○ Scrum Flow

○ Requirements in Scrum

○ Prioritizing the Product Backlog

○ Adaptive Project Management

○ Scrum Planning

○ User Stories

○ The Concept of Persona

○ Acceptance Criteria

○ Generic Done Criteria

○ Criteria for a Good User Story

○ Estimation

○ Importance of Value

○ Risk Burndown Graphics

○ Scrum Board

Scrum Product Owner Certified (SPOC™) Course Outline

4. Sprint Planning ○ Sprints (from Product Onwer’s point of

view)

○ Sprint Planning Meeting

○ Planning Game

○ Task Estimation

○ The Sprint Backlog

5. Implementation of Scrum ○ Daily Stand-up Meeting

○ Sprint Review Meeting

○ Sprint Retrospective Meeting

○ Product Backlog Grooming

6. Scrum for Large Projects ○ Scrum for Large Projects

○ The Chief Product Owner

○ Distributed teams in Scrum

○ Transition to Scrum

○ Mapping Traditional Roles to Scrum

○ Maintaining Stakeholder Involvement

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The ITIL® Foundation Certificate - ITIL certifications are recognized internationally

across industries and regardless of the size of the organization. The three-day intensive course

provides delegates with comprehensive training to prepare them for the ITIL examination

(based on “The ITIL Foundation Certificate in IT Service Management Syllabus,” latest

edition).

The ITIL® Foundation Certificate allows delegates to gain a comprehensive grounding in the

aspects of ITIL® service management. Delegates will prepare for and sit the one hour,

multiple- choice ITIL® Foundation certificate in service management exam

Link: http://www.e-wbs.com/itil-foundation-training-certification/ 24 PMI approved PDUs Options

1. The 3-Day ITIL Foundation Certificate Prep Classroom Course with Online Tools - $1,990.00 ($499 Discount = $1500/Person)

2. The 3-Day ITIL Foundation Certificate Virtual Classroom Course with Online Tools - $1,990.00 ($499 Discount = $1500/Person)

3. 100% Online Duration: 6 months

It will enable delegates to: Understand all the elements of the ITIL syllabus Understand the specific examination language Learn strategies and techniques for mastering the examination

Students will learn how to:

Explain the context of IT Service Management Plan improvements Execute improvement plans and strategy Demonstrate the use of various ITIL techniques and processes Define a new service and its use throughout the Service Lifecycle Design services’ management processes, matrices and organizational governance Understand the value of communication, documentation and automation Understand the examination guidelines Please note that the cost of the ITIL exam is included with this course. Our Back office support team will

be able to assist you should you have any questions.


1. e-WBS/VMEdu Prep Workbook



4. Classroom Workshops also have One Month Complimentary Access to ITstudy


6. e-WBS/ITstudy Student Gift Set (Highlighters, pens, pencil and more






part of the online preparatory training course.

The ITIL® Foundation Certificate

http://www.e-wbs.com/itil-foundation-training-certification/


1. Introduction Introduction/Housekeeping Introduction to key ITIL concepts IT as a Service Introduction to processes and process management The Service Lifecycle approach 2. Service Design Purpose, goal, objectives and scope Service Design processes The 4 P’s Service Design aspects Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Service Portfolio Information Security Management

Supplier management 3. Service Transition Purpose, goal, objectives and scope Service Transition value to the business Technology and architecture in Service

Transition Service Transition Processes Change Management Service Asset and Configuration

Management Release and Deployment Management Knowledge Management

The ITIL® Foundation Certificate Course Outline

4. Service Strategy Purpose, goal, objectives and

scope Value Creation through Services Assets – Resources and Capabili-

ties Service Strategy – Main activities Service Strategy processes Service Portfolio Management Demand Management Financial Management 5. Service Operations Purpose, goal, objectives and

scope Service Operation definitions The Service Desk Technical Management Application Management IT Operations Management Service Operations processes Event Management Request Fulfilment Problem Management Access Management 6. Continual Service Improve-

ment Purpose, goal, objectives and

scope Models and Processes The Deming Cycle Measurement and metrics The Seven-Step Improvement

Process Continual Service Improvement

activities Risk Management Continual Service Improvement

interfaces Interface with Service Level Manage-

ment

7. Case Studies and Practice Test

WWW.e-WBS .com

FREE Six Sigma Yellow Belt Certification – Six Sigma is a well know approach to continuous Improvement. This is an online Training and Exam that will teach you the fundamentals of Six Sigma. Six Sigma Green Belt Training – Six Sigma is a well know approach to continuous Improvement. This course is for employees and organizations requiring a standardized approach to problem solving for the purpose of continuous improvement. This would include team leaders, supervisors, associates, Quality Assurance Engineers, Project Managers, Software Professionals, Practitioners, Quality Assurance team members, Working Executives and Senior Management that will dedicate a small portion of their time applying the DMAIC tools to their natural work area. Think of a Green Belt as an intradepartmental change agent with skills.

i. Options 1. The 3-Day SS-GB Classroom Course with Online Tools - $1,990.00 ($499 Discount = $1500/Person) 2. The 3-Day SS-GB Virtual Classroom Course with Online Tools - $1,990.00 ($499 Discount = $1500/Person) 3. 100% Online Duration: 6 months - $250

ii. Links to Six Sigma Green Belt Training: http://www.e-wbs.com/six-sigma-green-belt/


1. e-WBS/SS® Prep Workbook



4. Classroom Workshops also have One Month Complimentary Access to Online Study Materials







10. PMI approved Contact Hours: We provide you with hours of PMI Approved Contact Hours, as a

part of the online preparatory training course. Online course come with PMI® Approved Contact

Hours

11. Classes conducted by experienced instructors: All our Instructors are RMP certified, have 10+


12. Comprehensive and well researched classrooms.

Traditional Six Sigma Certifications:

http://www.e-wbs.com/six-sigma-green-belt/

http://www.e-wbs.com/six-sigma-green-belt/


COURSE OUTLINE: Six Sigma Green Belt

Introduction to Six Sigma 1. History of Quality (Deming, Juran, JIT,

Ishikawa, Taguchi, etc.) 2. Evolution of Six Sigma 3. Defining Six Sigma – philosophy and

objectives 4. Overview of Six Sigma DMAIC process Stakeholders & Setting up a Six Sigma

Project 1. Identifying and Documenting stakeholder

requirements Identifying stakeholders and customers

Data collection and analysis

Determining critical requirements 2. Project Selection Criteria

Identifying performance metrics

Using Financial criteria to evaluate project benefits

Maximizing project benefits for the organization

3. Project Planning Creating Project Charter

Charter Negotiation 4. Managing Team Dynamics

Initiating teams

Stages of team evolution

Maslow’s hierarchy of needs

Motivation Techniques

Conflict Resolution Techniques

Management / Leadership styles

Roles played by people in a project 5. Important project management & planning

tools Six Sigma Methodology – Analyze 1. Objectives of Analyze Phase 2. Inputs – outputs of the Measure phase 3. Tools

Ishikawa diagram Failure mode and effects analysis Hypothesis testing Process capability study

4. Outputs Important causes of defects Special and common causes of variation DPMO and sigma level

Six Sigma Methodology – Improve 1. Objectives of Improve Phase 2. Inputs – outputs of the Analyze phase 3. Tools

Returns on investment Solution design matrix Design of experiment Taguchi robustness concepts Response surface methodology Project planning and management tools Prototypes

4. Outputs Cost / benefit for different solution Selection of solutions for implementation Implementation plan

Six Sigma Methodology – Control 1. Objectives of Control Phase 2. Inputs – outputs of the Improve phase 3. Tools

Control plan Statistical process control Lean enterprise 5S Kaizen Kanban Total productive maintenance Measurement system reanalysis

4. Outputs Implemented solutions Revised measurement system Control plan for sustaining benefits Improves process capability Lessons learned

Case Study 1. Case Study Part 1 2. Case Study Part 2 3. Case Study Part 3

WWW.e-WBS .com

Six Sigma Black Belt Training - Six Sigma is a well know approach to continuous Improvement. This course focuses on providing students with comprehensive understanding of the various Six Sigma tools and techniques useful to improve the production process and minimize defects in the end product with a greater focus on the practical implementation of these tool and techniques in the organization. The participants will definitely be able to use the knowledge gained in this course in managing six sigma projects in their respective organizations.

i. Options 1. The 3-Day SS-BB Classroom Course with Online Tools - - $1,990.00 ($499 Discount = $1500/Person) 2. The 3-Day SS-BB Virtual Classroom Course with Online Tools - $1,990.00 ($499 Discount = $1500/Person) 3. 100% Online Duration: 6 months - $550

ii. Links to Six Sigma Black Belt Training: http://www.e-wbs.com/six-sigma-black-belt/


1. e-WBS/SS Prep Workbook



4. Classroom Workshops also have One Month Complimentary Access to 6Sigmastudy


6. e-WBS/6Sigmastudy Student Gift Set (Highlighters, pens, pencil and more)







Hours

11. Classes conducted by experienced instructors: All our Instructors are certified.

12. Comprehensive and well researched classrooms:

Traditional Six Sigma Certifications:

http://www.e-wbs.com/six-sigma-black-belt/

http://www.e-wbs.com/six-sigma-black-belt/


COURSE OUTLINE: Six Sigma Green Belt

Introduction 1. A brief history of Quality

2. What is Quality (Definitions) and service or product

3. Quality Gurus & their contribution to Quality

4. Enterprise wide View

5. Leadership

6. Six Sigma Roles and Responsibilities

7. Team Formation

8. Team Facilitation

9. Team Dynamics

10. Time Management For Teams

11. Team Decision making Tools

12. Management and Planning Tools

13. Team Performance Evaluation And Rewards

14. Overview of DMAIC Define 1. Important Stakeholders

2. Impact On Stakeholders

3. Critical To Requirements

4. Benchmarking

5. Business performance measures

6. Financial measures

7. VOC

8. Kano's Customer Satisfaction Levels

9. Juran's Customer Needs

10. Market Research

11. CTQ Flowdown

12. QFD

13. Performance Metrics

14. Project Charter

15. Charter Negotiation

16. Project management plan and Baselines

17. Project Tracking

Measure 1. Processes, Process characteristics, process flow

metrics, inputs and outputs

2. Process maps and Flow chart

3. SIPOC

4. Data Type & Measurement scale

5. Data Collection

6. Sampling strategies

7. Fishbone Diagram

8. Relational Matrices or Prioritization Matrix

9. Basic Statistics

10. Analytical Statistics

11. Gauge R & R

12. Process Capability Analysis Analyze Correlation and Regression Analysis

1. Testing of Hypothesis 2. FMEA 3. Gap Analysis 4. The Five Whys 5. Pareto Diagram 6. Tree Diagram 7. Non value added activities 8. Cost of poor Quality (COPQ) Improve 1. DOE 2. Poka-yoke 3. 5S 4. SMED 5. Continuous Flow Manufacturing 6. Kaizen 7. Kanban 8. Theory of constraints 9. Risk analysis Control 1. Statistical Process Control 2. Other Control Tools 3. Maintain Controls 4. Sustaining Improvements DFSS DFSS Case Studies 1. Case Study 1 Part 1 ( 2 hours ) 2. Case Study 1 Part 2 ( 2 hours ) 3. Case Study 2 Part 1 ( 2 hours ) 4. Case Study 2 Part 2 ( 2 hours )

WWW.e-WBS .com

Lean Six Sigma (LSS) Green Belt and LSS Black Belt Training - Lean Six Sigma courses focuses on providing students with comprehensive understanding of both the complementary domains of Lean and Six Sigma. It covers tools and techniques useful to improve the production process, reduce waste and minimize defects in the end product with a greater focus on the practical implementation of these tool and techniques in the organization. The participants will definitely be able to use the knowledge gained in this course in leading various critical projects in their respective organizations.

Options 1. The 5-Day Classroom Course with Online Tools - $2,990.00 ($1000 Discount = $1990/

Person) 2. The 5-Day Virtual Classroom Course with Online Tools - $2,990.00 ($1000 Discount =

$1990/Person) 3. 100% Online Duration : 6 months - $800

Links to Six Sigma Green Belt Training: http://www.e-wbs.com/lean-six-sigma-black-belt/


1. e-WBS/6Sigmastudy® Prep Workbook



4. Classroom Workshops also have One Month Complimentary Access to 6Sigmastudy


6. e-WBS/6Sigmastudy Student Gift Set (Highlighters, pens, pencil and more)







Hours

11. Classes conducted by experienced instructors: All our Instructors are certified and are rigorously

trained.

12. Comprehensive and well researched classrooms:

Lean Six Sigma (LSS) Green Belt and LSS Black Belt

http://www.e-wbs.com/lean-six-sigma-black-belt/


Introduction 1. A brief history of Quality

2. What is Quality (Definitions) and service or product

3. Quality Gurus & their contribution to Quality

4. Enterprise wide View

5. Leadership

6. Six Sigma Roles and Responsibilities

7. Team Formation

8. Team Facilitation

9. Team Dynamics

10. Time Management For Teams

11. Team Decision making Tools

12. Management and Planning Tools

13. Team Performance Evaluation And Rewards

14. Overview of DMAIC Define 1. Important Stakeholders

2. Impact On Stakeholders

3. Critical To Requirements

4. Benchmarking

5. Business performance measures

6. Financial measures

7. VOC

8. Kano's Customer Satisfaction Levels

9. Juran's Customer Needs

10. Market Research

11. CTQ Flowdown

12. QFD

13. Performance Metrics

14. Project Charter

15. Charter Negotiation

16. Project management plan and Baselines

17. Project Tracking Measure 1. Processes, Process characteristics, process flow

metrics, inputs and outputs

2. Process maps and Flow chart

3. SIPOC

4. Data Type & Measurement scale

5. Data Collection

6. Sampling strategies

7. Fishbone Diagram

8. Relational Matrices or Prioritization Matrix

9. Basic Statistics

10. Analytical Statistics

11. Gauge R & R

12. Process Capability Analysis

COURSE OUTLINE: LSS—Geen Belt and Black Belt

Analyze 1. Correlation and Regression Analysis 2. Testing of Hypothesis 3. FMEA 4. Gap Analysis 5. The Five Whys 6. Pareto Diagram 7. Tree Diagram 8. Non value added activities 9. Cost of poor Quality (COPQ) Improve 1. DOE 2. Poka-yoke 3. 5S 4. Kanban 5. Standard Operations 6. Operator work instructions 7. Cycle time reduction 8. Continuous Flow Manufacturing 9. SMED 10. Kaizen and Kaizen Blitz 11. Theory of Constraints (TOC) 12. Risk analysis Control 1. Statistical Process Control 2. Other Control Tools 3. Maintain Controls 4. Sustaining Improvements DFSS DFSS Case Studies 1. Case Study 1 Part 1 ( 2 hours ) 2. Case Study 1 Part 2 ( 2 hours ) 3. Case Study 2 Part 1 ( 2 hours ) 4. Case Study 2 Part 2 ( 2 hours )

Program Evaluation and Quality Assurance Certifications (PEQAC) – These are Lean Six Sigma Workshops Specially designed for Program Evaluation. Within these five belt systems are the tools and

methods of Lean Six Sigma simplified and designed for a service environment in generally and healthcare specifically. This is our own secrete sauce, learn about the seven attributes of excellent management and the simplified processes and language of continuous improvement and compare those to the traditional Lean Six Sigma tools. You will love how everything is taught from a total systems thinking approach with the whole organization in mind. You will appreciate the highly visual and simplified approach – while mastering change at the lowest levels in the simplest way possible is the goal. 1) FREE - On-line WBS White Belt Lean Six Sigma (Designed as an Executive Summ ary

for Leaders and Champions i. Options

1. 100% Online Duration : 2-3 Hours ii. Links to Lean Six Sigm a W hite Belt Training: http://w w w .e-wbs.com/continuous-improvement-program-evaluation-and-quality-assurance/

2) WBS Yellow Belt in Lean Six Sigma (Designed as an Overview for Project Managers and Project Team Members)

i. Options 1. The 6-8 Hours Classroom Course with Online Tools 2. The 6-8 Hours Virtual Classroom Course with Online Tools 3. 100% Online Duration : 6-8 Hours

ii. Links to Lean Six Sigm a Green Belt Training: http://w w w .e-wbs.com/continuous-improvement-program-evaluation-and-quality-assurance/

3) WBS Green Belt in Lean Six Sigma (Designed for Practitioners of Continuous Improvement)

i. Options 1. The 4-5 Days Classroom Course with Online Tools (Plus a GB Project) 2. The 4-5 Days Virtual Classroom Course with Online Tools (Plus a GB Project) 3. 100% Online Duration : 4-5 Days (Plus a GB Project)

ii. Links to Lean Six Sigm a Green Belt Training: http://w w w .e-wbs.com/continuous-improvement-program-evaluation-and-quality-assurance/

4) WBS Black Belt in Lean Six Sigma (Designed for Senior Practitioners and Consultants of Continuous Improvement)

i. Options 1. The 5-Day Classroom Course with Online Tools (Plus a BB Project) 2. The 5-Day Virtual Classroom Course with Online Tools (Plus a BB Project) 3. 100% Online Duration : 6 months (Plus a BB Project)

ii. Links to Six Sigma Black Belt Training: http://www.e-wbs.com/lean-six-sigma-black-belt/

5) WBS Master Black Belt in Lean Six Sigma (Designed for Mentors, Trainers, and Leading Practitioners of Continuous Improvement)

i. Options 1. The 5-Day Classroom Course with Online Tools (Plus a MBB Project) 2. The 5-Day Virtual Classroom Course with Online Tools (Plus a MBB Project) 3. 100% Online Duration : 6 months (Plus a MBB Project)

ii. Links to Six Sigma Master Black Belt Training: http://www.e-wbs.com/lean-six-sigma-black-belt/

WBS—Lean Six Sigma (LSS)

http://www.e-wbs.com/continuous-improvement-program-evaluation-and-quality-assurance/










1. Basic Project Management (PM)

2. Project Management for Non-Project Managers

3. Basics of Information Systems/Technology PM and Agile

4. Technical Project Management

5. Tools of Project Management

6. Program Management

7. Project Management Tools

8. Customer Service for Frontline Staff (And we are all Frontline Staff)

9. The Linked Management Models:

1. The Seven Attributes of Excellent Management

Incubating Excellent Leaders

Building Excellent Cultures

Excellent Customer Focus

The

Excellent People Skills and Teambuilding

Building Excellent Problem Solving, Core Competencies, and Skills

Excellent Change Management

Continuous Improvement

Processes

Systems Thinking

Excelling Performance Measures

2. Strategy and the Elements of the Storms of Chaos

The Waves – Forecasting Trends

The Buoyancy – Optimizing those Things That Hold Us Up

The Lightning – Managing the Forces Beyond our Control and Risk Management

The Storm – Fighting the Storm

The Ship – Managing and Navigating Our Ship

3. The Factors of the Drivers of Change

The External Environmental Factors

The People Factors

The Organizational Factors

The Internal Environmental Factors

The System Factors

4. Systems Thinking/Engineering

Process and Activities

Systems Loops for Processes

Systems Layers for Physical Systems

Systems Archetypes

5. The Three Phases of Change Management

The Before the Change Phase

The During the Change Phase

The After the Change Phase

Other Corporate Workshops

Fa l l 2 015

T r a i n i n g C a ta l o g

[email protected]

(615) 414-7736

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Westbrook Stevens training catalog

Documents

Transcript of Westbrook Stevens training catalog