WELCOME TO YOUR NEW EMPLOYER...Page 2 of 18 Behavioural Standards are the heartbeat of UHMB...

WELCOME TO YOUR NEW EMPLOYER

Trust Headquarters

Westmorland General Hospital

Burton Road

Kendal, Cumbria

LA9 7RG

TEL: 01539 716698

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Behavioural Standards are the heartbeat of UHMB

Hellomynameis…

Rachel Hunt Workforce Business Partner Mobile: 07867803370 Landline: 01524 512100 (Ext. 42100)

I am your dedicated workforce Business Partner here to

help you with any support and advice that you may need

regarding your experience here at the Trust. If you

would like to talk to somebody outside of your team then

I can help.

For day to day queries then please contact the Ask Sami

Helpdesk on 01524 519700 (Ext 49700), via Twitter

@AskSamiUHMBT or via email [email protected]

(http://uhmb/cd/hr/Pages/Ask-SAMI.aspx )

To ring the Trust switchboard – please contact:

01539 732288

mailto:[email protected]

http://uhmb/cd/hr/Pages/Ask-SAMI.aspx

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Who’s Who

Your care group

There are three care groups which staff may be transferring into:

Integrated Community Care Group

Women and Children’s Care Group

Core Clinical Care Group

Information on the structure of those Care Groups changes regularly but the latest

information is on the intranet at the following link

http://uhmb/cd/commsmarketing/Pages/Our-Trust-Whos-Who.aspx

http://uhmb/cd/commsmarketing/Pages/Our-Trust-Whos-Who.aspx

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Stay Informed – Our Trust Intranet Page

http://uhmb/cd/hr/Pages/default.aspx

Be Supported

_______________________________________________________________________

There are a number of staff networks within the Trust that members of staff can become

involved in, some of which are shown over the page. Whether these are categories you fall

in yourself or whether you wish to become part of them in order to support your colleagues,

these allow us all to work together collaboratively in aiming towards achieving our vision of

being a great place to be cared for; a great place to work.

Our Networks include; Personal Fair and Diverse, Lesbian Gay Bisexual Transgender, Respect

Campaign, NHS BME Network, Disability Network, BAPIO, Age, Religion/Belief, and Gender.

Our Respect at Work Lead, Karl Hinchcliffe, plays a key role in co-ordinating these networks

along with the respect and personal fair and diverse groups and he can be contacted as

follows, [email protected] or on 46655.

Supporting our staff to raise concerns or speak up about an issue is really important to us at

UHMBT. Our Freedom to Speak up Guardian works 4 days a week in her Guardian role and is

easily contacted through her email or mobile; [email protected] or

07890587013. You can also download the Freedom to Speak up App which allows you to

submit your concern. Just go to the App Store or Playstore and search for UHMBT or

Freedom to Speak up and get the App on your smart phone for more information or to

speak up.

http://uhmb/cd/hr/Pages/default.aspx



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Our Aim is to become ‘Effortlessly Inclusive’ Come along and join our Staff Networks and

make this a great place to be cared for and a great place to work ...for you!

Reward and Recognition

Star of the Month

Thank You For;

The Thank You For campaign is a further

recognition scheme that aims to acknowledge the

contribution of everyone on a more frequent

basis to the Star of the Month. We like to

This is our Trustwide recognition scheme where any member of staff, governor or volunteer can nominate and/or be nominated (with the exception of Directors). Nominations must show how staff members have gone above and

beyond their call of duty, how their work encompasses the Trust’s vision and how their

contribution has made an impact. Winners are then featured in Weekly News and on our

Wonder Walls which are displayed at Kendal, Barrow and Lancaster Hospital sites.

Our Wonder Walls have changed to reflect us welcoming the new Care Group and we are

looking forward to receiving your nominations!

You can nominate your STAR OF THE MONTH via the following link:

http://ehospital/apps/alf/form.aspx?applicationoid=2&tformoid=30

http://ehospital/apps/alf/form.aspx?applicationoid=2&tformoid=30

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encourage people to say thank you; it isn’t the big things that make a difference but the

little things – making a drink, saying hello in the corridor, just generally making a difference

to somebody’s day.

Once a Thank You has been made, the thanked person will receive an email notification and

their care group will also be made aware in order to pass on that recognition. Coming into

work and seeing somebody has taken the time to say thank you is a great start to the day!

We Value your Feedback

Fresh Eyes Review;

This is a way for us to really engage with you to identify how you are settling into the Trust. These usually take place a couple of months after we welcome new starters into their role and gives us the ability to celebrate good practice and also to look at any areas of concern in a proactive manner. We would like to find out how you have settled into working here at the Trust and will contact you at some point in the near future to gather your feedback.

Annual Staff Survey

At University Hospitals of Morecambe Bay NHS Foundation

Trust it is important to us that as many of our staff members

as possible make their voices heard. The NHS Staff Survey is

a confidential survey which we open up to every eligible

member of staff at the Trust. It is designed to be easy to

complete, with the opportunity to provide comment.

The opinions and feelings of our staff really matter to us and

this survey allows us to find out from you what we are doing well and where we need to

improve.

The survey also enables the Department of Health and other national NHS bodies to assess

the effectiveness of national workforce policies and strategies on, for example, training,

flexible working policies, and safety at work, and to inform future developments in these

areas.

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All responses are kept confidential. We do not have

access to the questionnaires or to any personal

data (including names and addresses). The report that is sent back

to us presents the survey findings in summary form

and does not reveal the identity of the staff sampled.

You can find further information by visiting

www.nhsstaffsurveys.com.

Get Involved

Our Trusts Flourish - Staff Health and Wellbeing Strategy has been developed by our Flourish

Steering group which includes representation from Staff side groups. In simple terms, it sets

out what we, as individual employees, expect from our employer, University Hospitals

Morecambe Bay Foundation Trust and what in return is expected of us.

http://www.nhsstaffsurveys.com/

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Our Flourish campaign has four components; Move More: Which raises the awareness of the positive impact that physical activity has to an individual’s health encouraging them to participate in activities. Be Mindful: Raising the awareness of mental health issues and strategies and approaches to reducing stress. Nourish: Encouraging healthy eating and raising awareness of the benefits of a healthy balanced diet. Healthy Heart: Continue to nurture and develop our staffs motivation and enthusiasm for Flourish

Occupational Health & Wellbeing Service

The Occupational Health and Wellbeing Service offer a variety of services to our staff some

of which are listed below. The team can be contacted on 01524 512290 (Ext. 42290)

alternatively they can be emailed at [email protected]. You can either refer

yourself or your manager can refer you for an appointment. There is an on-line referral

system and when using the Online Management Referral Module for the first time, you will

need to set up as a new user, to do so you need to contact the Occupational Health

Department on the details above to facilitate this.

Self-Referrals Counselling Hypnotherapy RelaxationCognitive

Behavioural Therapy

Physiotherapy


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Employee Staff Record

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Staff Benefits

Salary Sacrifice; The Salary Sacrifice scheme is an agreement between the Trust and you which alters your contract by reducing your entitlement pay. The reduction in pay is in return for some form of non-cash benefit. This arrangement can be

beneficial to employees as they may be liable for reduced PAYE, national insurance and pension contributions.

Flexible Working; The Trust acknowledges the difficulty in achieving an acceptable work-life balance and thus promotes opportunities for staff, wherever possible, which encourage and support achievement and attainment of a work-life balance. It is difficult to allow flexibility in some areas and service provision must be a priority, however the Trust does seek to encourage a variety of opportunities available to staff that will be considered in line with service needs. Examples of National Discounts; The Health Service Discounts Website provides many examples of discounts under headings such as Shopping, Motoring, Travel, Insurance, Cashback and a number of various other categories.

Examples of Local Discounts; Gym & Sports Centres;

Lancaster Area: VVV, 3-1-5, Salt Ayre

Kendal Area: Pride Health Centre, Kendal Leisure Centre

Barrow Area: Ulverston Leisure Centre, DW Fitness

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Incident Reporting

Why Report?

We need to learn from things that happen in order to prevent their reoccurrence.

All staff have a professional and ethical responsibility to ensure that:

• Patients come to no unnecessary harm

• Your safety and your colleague’s safety is secure

Some incidents must be reported to external bodies e.g. Serious Incidents (StEIS or Strategic

Executive Information System), Health & Safety Executive, or another Trust.

If you are notified of an incident that has occurred in the Trust, by someone outside the

Trust please email the details to [email protected]

What and When to Report

An Incident is defined as: an untoward event which has happened to, or occurred with, a

patient(s), staff or visitor(s), the result of which might be harmful or potentially harmful, or

which does cause or lead to injury/harm.

Incidents should be reported within 24 hours of the incident occurring.

How to Report an Incident

All staff have access to the online incident and risk reporting form which can be accessed via

the intranet:

Your username and password are the same as your login - firstname.surname

Further Assistance

Step by step instructions are available on the Governance Division Intranet Page.

If you need help or advice, our telephone numbers are on our Intranet Page,

http://uhmb/cd/Governance/Pages/Risk.aspx

FavouritesIncident and

Risk Reporting


http://uhmb/cd/Governance/Pages/Risk.aspx

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Bank Workers Frequently Asked Questions…

How do I book Bank shifts?

Please refer to the Employee Online guidance contained in the Bank Welcome Pack which is being sent to all pure Bank Workers. A copy of this Welcome Pack is available on the Trust website at http://uhmb/cd/hr/RecruitRetain/Pages/Additional-Staffing-%28Bank%29.aspx.

You can also contact the Employee Support Services Team on telephone numbers 01524 516096 (ext 46096), 01524 516083 (ext 46083), 01524 516069 (46069) or email [email protected] How are Bank shifts paid? Bank shifts are paid weekly, two weeks in arrears on a Thursday. The Ward/Department Manager will record and finalise your shifts on HealthRoster and you can check these on your Employee Online calendar. If you have any payroll queries, please contact SBS Payroll on 0303 123 1144.

What do I do if I need to cancel a Bank shift?

Please contact the Employee Support Services Team on 01524 516096 (ext 46096), 01524 516083 (ext 46083), 01524 516069 (46069) or email [email protected] so that the reason for cancelling the shift can be recorded and the Bank shift put back out to be filled. You should then contact the Ward or Department to advise them that you are unable to attend the Bank shift. What do I do if I am off sick or am an expectant mother? Please refer to the Absence Management guidance in the Bank Welcome Pack or on the Trust website at http://uhmb/cd/hr/RecruitRetain/Pages/Absence-Management.aspx. You can also contact the Professional Standards Lead on tel 01524 512106 or the Additional Staffing Manager on tel 01524 516087 to discuss how you will be supported during this time. Do I need to do mandatory training? All Bank Workers must complete the same mandatory training as contracted staff. You will have a Training Management System (TMS) account set up which includes all face to face training and e-learning appropriate for your role. If you have any queries, please contact the TMS Admin on 01524 516242. All NHS core skills training which has already been completed will transfer over with you.

http://uhmb/cd/hr/RecruitRetain/Pages/Additional-Staffing-%28Bank%29.aspx




http://uhmb/cd/hr/RecruitRetain/Pages/Absence-Management.aspx

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Important Information for all New Starters How to Set-up and Access your Training Records

Introduction The University Hospitals of Morecambe Bay NHS Foundation Trust (UHMB) has developed an electronic Training Management System (TMS), also known as “My Learning & Development” to record and monitor all your learning, training and development activities. As a new member of staff, it is important that you (with the support of your department manager) get this set up as soon as possible. This is important because some of your induction training (e.g. the Local Workplace Induction Checklist) must be accessed and recorded, as complete, using TMS. In order to do this, please follow these instructions:

1. If you haven’t already been set up with a PC logon account (i.e. a network User Name & Password then Contact Health Informatics or I3 on 46000)

2. Once you are able to logon to the Trust network you can Access/Set up your “My Learning & Development” using the following instructions:

- Log onto a PC. - Open Internet Explorer - Click on Favourites (fifth option at the top left of the screen). - Expand the yellow training folder. - Click on “My Learning and Development”

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3. As a new member of staff, the Training Management System will recognise you, from your network logon details, and offer to set-up your “My Learning & Development” record for you – please accept this offer.

4. You will then be presented with your “Profile” page. Please update this profile as fully as you can (please ask your manager if you have any queries). It is particularly important to ensure your personal details are correct along with your manager’s email address. Please also ensure you select the relevant Job Group(s). Finally, when you’ve entered all your details, please ensure to click the “Update details” button at the bottom of the page (see picture below)

5. Once your profile page has been updated, you will be able to access your training record, and see what training you need to do, by clicking on the “My Activities” tab) (see below

If you have any problems or queries, please don’t hesitate to ring the Learning & development Department on RLI Ext 46242 (Direct Dial – 01524 516242)

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Introducing E-Appraisal

Questions and Answers

How will I access my appraisal documentation?

Your e-appraisal documentation will launch from your ‘My Learning & Development / TMS

record’ by clicking on the green triangle icon (the same way you launch other e-learning

programmes)

As a manager, how do I access staff appraisal if I am not the appraiser?

To ensure you, as the department manager, can see and access the appraisal

documentation, your name must be included in the ‘Manager’ section of the individuals ‘My

Learning & Development / TMS record’ profile page.

How confidential is my appraisal information?

The only people who will be able to see the e-appraisal documentation are you, your

appraiser and your manager. It will remain completely confidential from all other staff

including TMS Co-ordinators. Reports only access certain sections.

What will this change mean?

It doesn’t replace or change the importance of a meaningful conversation, this remains the most important aspect of an appraisal. Appraisal provides an opportunity for:

Meaningful reflection and feedback on performance considering:

Your achievements and strengths Things you are proud of Things you enjoy Your contribution to team working Examples of supportive behaviours you have demonstrated, all of which

contribute to the Trust being ‘A great place to be cared for; a great place to work’ and how these supported patient care

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Understanding expectations for your role and how this supports our Trust Values and Behavioural Standards Framework

Considering learning and development needs – based on the knowledge and skills

needed for your current role as well as supporting career aspirations

E-appraisal is simply a different place to record the information. Rather than using a ‘paper’ version of the documentation which is stored either in a filing cabinet or on your PC, you will document the information on an electronic system accessed via your ‘My Learning & Development page / TMS.

Benefits of e-appraisal

Access to a ‘live’ electronic document throughout the year enabling you to update

information. Appraisee can invite colleagues to provide feedback for your appraisal

Enables the uploading of documents to create a portfolio

The Personal Development Plan synchronises with information on TMS

It will allow development activities to be categorised as either ‘job essential skills’ or

‘personal / career development’ with additional free text box in the ‘personal / career development’ category to record those activities not on TMS

Electronic sign-off by appraiser and appraisee

Confidentiality of information is maintained with only the individual, their

appraiser and manager having access (information only extracted for specific reports—see small changes section)

Option to export information to email / print the document

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Details of small changes made

We have listened to feedback from staff and made some changes to the appraisal documentation and e-appraisal system:

Opportunity to invite colleagues to contribute to your appraisal through giving

feedback on a ‘Contributor’ page. Confidentiality is maintained, they will only see this page. (Please note this is not 360 degree appraisal)

Performance Ratings will now only apply to staff in posts of band 8a+ with staff

responsibility Talent Management focuses on your strengths / aspects of your role you enjoy and

may want to do more of in the future and / or future opportunities and guidance around career aspirations

Reports will be available relating to the following sections:

Expectations / goals Talent Management Performance Ratings PDP via TMS

As we move into year 2, you will be able to see / access your previous appraisal

documentation. This means all appraisal documentation will be in one place and easily accessible.

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Useful Workforce Contacts

The Workforce and Organisational Development service covers Occupational Health and Wellbeing, Smart cards and ID badges, Epay, E-Rostering, Recruitment and New starter information, Additional Staffing and Learning and Organisational Development. The contact numbers are listed below Smart Cards and ID Badges – 01229 406756 ESR Queries - Workforce Information Team: [email protected] or 01229406758 E-Pay Queries - [email protected] or 01524512111 E-Rostering Queries – 01524516069 Recruitment Queries – 01229406764 Additional Staffing (Bank) Queries – 01524 516083 Learning and Development/Training/TMS Queries – 01524 516242 Other Useful Contacts _________________________________________________________________________ Computer/IT/Phone Queries – IT/I3 Service Desk – 01524 516000 (Ext. 46000) Procurement - 01524516457 Finance – 01524 516356 (Ext. 46356) Estates Repairs - 01229 403999



Hello and Welcome

We are delighted to welcome you to University Hospitals of Morecambe Bay NHS Foundation

Trust. This is an exciting step towards creating an integrated care system across Morecambe

Bay, providing our residents with a service which is as good as it can be.

Included with this letter is a pack designed to provide you with everything you need to know

about working here. We hope it will support you in the coming days and weeks as it is designed

to let you know where to find more information you may need.

We’ve been working to integrate your teams with your colleagues through the process and have

been listening to you through the consultation meetings. These, we hope, have answered your

initial questions about the transfer.

Our intention is to create teams across Morecambe Bay which look after our population in

hospital, in the community and in primary care. The aim is to ensure people are able to stay at

home as long as possible, and only have to travel to hospital when it is absolutely necessary,

returning home as quickly as they are able to. The integration of community and acute teams

enables us to work closer together, understanding each other’s roles better and means we can

achieve this for the best outcomes for our patients.

Please tell us if you need more information or if you feel you would like a further discussion – we

are here to help!

Aaron Cummins

Chief Executive

David Wilkinson

Director of Workforce and

Organisational Development

The joint trade unions and professional bodies (known as Bay Wide Stewards) would like to welcome all new staff to University Hospitals of Morecambe Bay NHS Foundation Trust and extend the invite to all trade union members to become involved in the promotion of effective partnership working with the Trust. Trade Unions strive to offer protection at work and help solve problems for their members. We provide advice and representation on work related issues such as: How to deal with bullying and harassment, discrimination, redundancy, disciplinary and grievance matters. Together our voices are much more pow-erful than one voice alone.

Who can I contact? Kirk Panter, staff side chair 01524 583543

Theresa Knowles

Vice Chair/Unison convenor

07503 899566

Andrew Robson

Staff side secretary

01524 583684

Behavioural Standards Framework

Behavioural Standards are the Heartbeat of UHMB “Everybody’s Responsibility in everything we do”

Our Behavioural Standards Framework has been developed by staff to ensure we have a set of

core behaviours and attitudes that help us support each other to deliver our vision and values.

The framework applies to us all and is part of everyone’s role.

Why do we need them?

We want UHMB to be ‘A great place to be cared for; a great place to work’. An organisation that

provides quality, compassionate care and supports its staff and everyone who works for the

Trust plays a part in achieving this.

The Framework sets out the behaviours and attitudes expected of all staff which are not

explicitly described in our job descriptions, the personal skills and attributes around ‘how’ we

are expected to approach our work and should combine with the professional and technical

skills to inform every action we take.

It is really exciting that the recently launched Behavioural Standards Framework on-line

training, which is job essential for all staff and forms part of your core training package here at

the Trust, has proved so popular with nearly half of all staff completing the training within the

first month.

AskSAMI (Staff and Management Information) is an advisory service that supports staff and

managers through providing quick responses to day-to-day human resource queries. In addition

to efficiency, accessibility for you is at the forefront of this service.

AskSAMI will be your personal Workforce Assistant throughout your time with us and is your

first point of contact for all workforce queries ranging from Terms & Conditions, Employee

Relations or Behavioural Standards Framework.

If your question has not been answered already in this pack, the SAMI Team are the first point

of contact for all Workforce Queries and will be happy to help you. The SAMI team are available

Monday to Friday from 9am to 5pm on ext 49700 or [email protected].

Ask SAMI

You will be paid on the 27th of every month—or the last working day before then, if the 27th is

a weekend or Bank Holiday.

Your payroll provider will change to Shared Business Services (SBS) —an external pro-

vider. They can be contacted on 0303 123 1144 Monday – Friday, 9am to 5pm. The web-

site is www.sbs.nhs.uk/esd

Before you contact SBS, they will require the following information which can all be found on

your payslip or by contacting AskSami if you are yet to receive your payslip from UHMBT:

Name - Employer - Assignment number - NI Number - Date of Birth

In addition you can log onto the Electronic Staff Record via the staff intranet. This will enable you to check your payslips online, update your personal details and check the benefits of your employment. If at any point you require further support and escalation with your pay queries, please contact AskSAMI and the team will be happy to help.

Your Pay

Questions for your first day

We want your transfer to be as smooth as possible. The following are some questions and

answers which we think will be useful although we appreciate they are unlikely to answer

everything that may occur. Hopefully this section will help you find the answers if they aren’t

included here!

What do I do if I am sick and can’t come into work?

As previously you will need to contact your Line Manager before the start of your shift and let

them know that you are unable to attend work. This will help your manager arrange any cover

as necessary as soon as is possible and arrange any necessary support for you, should you

require it.

What happens if my phone doesn’t work?

If you can find a phone that does work, contact the IT helpdesk on 46000 and they will be able

to help you. Alternatively, you can also email them on [email protected].

What will happen to my mobile phone?

Your phone will come with you. You will keep your handset and your number will stay the same however your SIM Card will need to be swapped over due to moving over to EE. This is something that we are looking to achieve before the transfer however if this is not the case, it will certainly be shortly after. Your phones will be unable to make or receive calls for 1-2 hours during the transfer as your number moves from Vodafone to EE. However, you will be informed in advance when this will be, so you can plan accordingly. If you have any queries following the transfer, you can always contact the IT Service Desk.

Who do I contact if my pay isn’t correct?

As above, we utilise SBS and so you would need to contact them directly on 0303 123 1144.

However our Workforce team will be setting aside dedicated time for your first pay date as a

point of contact, in case of any issues.

How do I access my core skills training?

You will be set up with your own on-line account through TMS which can be accessed as

shown below. if you are having any problems accessing this you can contact the Learning and

Organisational Development team on 01524 516242.

Will my email change? In respect of email, you are free to retain your current NHS.net email account throughout your NHS career. However, to ensure you are fully integrated into the UHMB ‘family’ you will receive a new UHMB email account which, from the time of your transfer, should be used as your primary email account. Details of how to find your new UHMB email addresses along with UHMB IT account log in details will be communicated to you via email to your current NHS.net address prior to the transfer.

Will we still be able to access the clinical systems we need? Yes. We are currently working with Blackpool, transferring staff and system suppliers to ensure you retain access to the clinical systems you need. You may have been asked for details of the systems you use so they can be included in this process. The major systems such as EMIS have been on many peoples lists but if you have a system that only you or a small group of people use, that you think may have been overlooked, please let your team leader know and they can feed it into the process.

What will happen to my personal file and files on a shared drive? To ensure we continue to observe our responsibilities for proper information governance, discussions are underway to identify the criteria to be used to identify information that should be transferred to UHMB. Following the conclusion of these discussions, guidance will be issued to staff to assist them in applying the criteria together with instructions on how to make documents available for transfer. The arrangements will also cover information stored in Sharepoint.

What if I have a query about something affecting me at work?

You can contact the Ask Sami team mentioned earlier. They can provide you with any advice

support and guidance that you may need whilst at work. You can ask them anything from policy

advice to support with day to day questions that crop up when you have jointed the Trust.

What will happen if someone sends an email to my nhs.net email address – will my emails be forwarded to my new UHMB email? We are unable to forward emails sent to your nhs.net address to your new UHMB address after transfer. You will however still be able to access your nhs.net emails after the transfer via web-mail. Instructions on how to do this will be communicated to you separately. To ensure continuity of service, it is important that you provide advance warning of your change of email address to your contacts. You will be provided with your new email address and text to include in your email signature to inform your email contacts of your change of organisation and contact details. How do I report issues with my IT? Once you have transferred, the UHMB Service Desk will be your single point of contact for all IT related questions/problems/requests – you will no longer contact the BTH Help Desk for IT is-sues. This is how to contact the Service Desk (but remember only to use this after the 1

st October)

I3 Service Desk Tel: 01524 516000 or 46000 internally Email : [email protected] The Service Desk operate 24 hours a day, 7 days a week. Will I receive any more communications during the IT transfer process? Yes, we will include you when planning of the reconfiguration of your equipment to ensure we take account of any access issues or out of hours working whilst making sure you are aware of the process and how it will affect you. A handout will be left with each PC or laptop when it is re-configured detailing the changes. There will be regular communications via email from the UHMB IT team providing you with important information leading up to your transfer. Will my BTH phone still work and pick up my emails?

All mobile phones will be transferred to the UHMB contract and will continue to work including the

sending and receiving of emails.

Will I continue to report repairs in the same way as now?

Yes – all arrangements remain the same.

How will I order a new FP10 prescription pad?

An FP10 prescription pad ordering system is available from the UHMB Pharmacy intranet page.

How will I claim my expenses for September?

These will need to be submitted where possible by 30th September whilst you are still registered

with Blackpool. Payment can still be made after this date however it will be more difficult for you to claim as you will not be registered with the system. If this is the case then you can contact Katie Lee at Blackpool on 01253 957006.


How do I access the building I work in – will that change?

No it won’t change and access will be as normal.

Will BTH staff retain their assignment numbers or will they receive new ones?

When you transfer over you will receive a new assignment number generated once your details

go onto the system. This will mean that you will need to re-register on E-Pay once you have your

new details.

Will governance processes change on October 1st or will they be phased in?

Incidents - From 1st October 2018 those staff transferring over will enter incidents onto UHMBT’s

Ulysses incident reporting system via a shortcut on your desktop.

Complaints and Claims that occur for any care provided from 1st October will be managed by

UHMBT.

Procedural Documents - Your own local service procedural documents will be transferred over

onto our system and will be accessible from 1st October. The main corporate documents and

policies for UHMBT will be followed e.g. safeguarding, infection prevention, incident policy etc.

Risk Register - Your risk register will transfer over onto our Ulysses system

Audits, NICE Guidance and Safety Alerts – Any issued after 1st October will be managed by

UHMBT

Friends and Family Test - We are reviewing the process for Friends and Family test at the

moment as you use a different system, we will support the implementation of a new system as

part of the integration.

Safeguarding - The safeguarding team can be contacted on 01524 512425.

Information Governance – Information governance queries can be raised by contacting

[email protected]

How are complaints or PALS concerns managed?

At UHMBT complaints, concerns, comments and compliments are all handled by the Patient

Relations team as part of the Governance portfolio. The service is centralised which means that

Complaints Officers do not work directly within a specified area although are aligned to a

specified area; PALS officers, in the main, are aligned to a site, therefore how we deal with

complaints and concerns will vary from how you will be used to them within your own

organisation. We also have a centralised admin team whose duties include logging and

disseminating any compliments received.

What will happen to internal post—how do I know post will reach me?

Post systems will continue as they currently do.

Morecambe Bay use the Lorenzo system – where and when can I access role specific

training?

Lorenzo training is available through the Trust Intranet system.

How do I find out about Out of Hospital Senior Manager On-Call?

There is an out of hours community ‘bronze’ rota already in existence. The rota will be managed and run through the Assistant Director of Operations and the on call manager contacted via UHMBT switchboard. We will be communicating with all partners to ensure they are also aware of the change in arrangements.

All you need to know about your smart card

For those of you joining UHMBT from BTH who already have a working smart card or have had one in the past no appointment is required as we will update your access remotely. Staff who need a replacement card can complete their current process with BTH and then contact the IT service desk on ext 46000 or 01524516000 who will then arrange for the card issue to be resolved. Information for staff wanting to obtain their first smart card for UHMB will need to read the below and attend an appointment. Please contact the numbers above to arrange for your smart cards to be issued. Users (Smartcard Holders) having a card issued will need to provide one of the following combinations of documentation to prove their identity in line with government requirements for ID checking :- 1. Two forms of personal photo ID and one active in the community document 2. One form of personal photo ID and two active in the community documents 3. Two forms of personal non-photo ID and two active in the community documents For details as to which documents will be acceptable please see the below: Acceptable Photo Personal Identity Documents • Current UK, EU and other nationalities passports. Passports of non-EU nationals

should contain UK stamps, a visa or a UK residence permit showing the immigration status of the holder in the UK. In cases of doubt or suspected fraud, enquiries should be made with the nearest Immigration Service Office for advice;

• Current EU and non-EU Photo-card Driving Licence (providing that the person checking

is confident that non-UK Photo-card Driving Licences are genuine). Documents that are not listed above are not acceptable forms of identification (e.g. organisational ID card)

Acceptable Non-Photo Personal Identity Documents ▪ UK Birth Certificate; ▪ Current Full Driving Licence (old version); (Provisional Driving Licences are not accepta-

ble); ▪ Residence permit issued by Home Office to EU Nationals on inspection of own-country

passport; ▪ Adoption certificate; ▪ Marriage/Civil Partnership certificate; ▪ Divorce or annulment papers; ▪ Police registration document; ▪ Certificate of employment in HM Forces; ▪ Current benefit book or card or original notification letter from the Department of Work and

Pensions (DWP) confirming legal right to benefit; ▪ Recent Inland Revenue tax notification; ▪ Firearms certificate; ▪ Application Registration Card (ARC) issued to people seeking asylum in the UK (or previ-

ously issued standard acknowledgement letters, SAL1 or SAL2 forms); ▪ GV3 form issued to people who want to travel in the UK without valid travel documents; ▪ Home Office letter IS KOS EX or KOS EX2; ▪ Building industry sub-contractor’s certificate issued by the Inland Revenue; Acceptable Active in the Community Documents To confirm your address, the following documents are acceptable: ▪ Recent (i.e. not more than three months old) utility bill or a certificate from a supplier of

utilities confirming the arrangement to pay for the services on pre-payment terms (note: mobile telephone bills should not be accepted as they can be sent to different addresses). Utility bills in joint names are permissible;

▪ Local authority tax bill (valid for current year); ▪ Current UK photocard driving licence (if not already presented as a personal ID docu-

ment); ▪ Current Full UK driving licence (old) (if not already presented as a personal ID document); ▪ Bank, building society or credit union statement or passbook containing current address; ▪ Most recent mortgage statement from a recognised lender; ▪ Current local council rent card or tenancy agreement; ▪ Current benefit book or card or original notification letter from Department of Work and

Pensions (DWP) confirming the rights to benefit; ▪ Confirmation from an electoral register search that a person of that name lives at the

claimed address; ▪ Court Order.

WELCOME TO YOUR NEW EMPLOYER...Page 2 of 18 Behavioural Standards are the heartbeat of UHMB...

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