Welcome to Using MCC 2.0: Day 1 Essentials FCC Staff · Objectives Have information you need to...

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Welcome to Using MCC 2.0: Day 1 Essentials for FCC Staff

Transcript of Welcome to Using MCC 2.0: Day 1 Essentials FCC Staff · Objectives Have information you need to...

Page 1: Welcome to Using MCC 2.0: Day 1 Essentials FCC Staff · Objectives Have information you need to perform day 1 actions • Introduce MCC 2.0 and highlight key changes • Learn about

Welcome to Using MCC 2.0: Day 1 Essentials for FCC Staff

Page 2: Welcome to Using MCC 2.0: Day 1 Essentials FCC Staff · Objectives Have information you need to perform day 1 actions • Introduce MCC 2.0 and highlight key changes • Learn about

FCC PROVIDER TRAINING PLAN

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FCC Provider Training Plan

• FCC provider training course is available in the Training Center 

• FCC staff should determine how to best share information with providers. Options include:– scheduling a group training with providers and using the course as the foundation

– requiring providers to individually complete the course     

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Page 4: Welcome to Using MCC 2.0: Day 1 Essentials FCC Staff · Objectives Have information you need to perform day 1 actions • Introduce MCC 2.0 and highlight key changes • Learn about

WEBINAR OBJECTIVES

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Objectives

Have information you need to perform day 1 actions• Introduce MCC 2.0 and highlight key changes• Learn about the family household profile and new search features

• Learn how to perform placement activities• Have a basic understanding of waitlist and reports

• Share training resources and support5

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OVERVIEW OF MCC 2.0

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What is MCC 2.0?

• Expanded functionality with major system‐wide changes for families and programs

• Transition to new hosting facility (Defense Information Systems Agency (DISA))

• Migration to a new database platform that is more robust and flexible for future enhancements

• MCC Coordinators validated program profile, care option, and program user data

• Forward any questions to the FCC Director or MCC Coordinator

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Training Expectations 

• Will share a lot of new information• Changes align with how you operate today• Once you learn a few new terms and concepts, system actions will be easier and more intuitive

• MCC Central Training Center has been redesigned and updated to house all materials needed

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CORE CHANGES: FCC PROGRAM

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FCC Program

• FCC Program– Provides administrative oversight for the installation’s FCC providers

• FCC Provider– Provides care for eligible families in the home

• MCC 2.0 setup– One FCC Program profile – Linked to each individual FCC provider profiles

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Installation

FCC Program

FCC ProviderFCC Provider

FCC Providers

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FCC Program (cont.)Families can place a request for• A specific provider• “Any provider”Benefits of selecting “any provider”• Requests are 

automatically placed for new providers

• Families manage a single request for FCC

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CORE CHANGES: MCC CARE STRUCTURE

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MCC Care Structure

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• Foundation for MCC, driving the request for care process 

• Aligns with how programs operate

• Fewer care options with more flexibility• 314 care options in 1.x • 13 care options in MCC 2.0

• Authorized program users setup Care Structure details in Program or Provider Profile

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MCC Care Structure (cont.)

• Each program is identified as one or more program types: CDC, SAC, FCC, 24/7

• Program type defines which care types are available (e.g., full‐day care, part‐day care)

• Care type determines which care options and care offerings are available 

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Care Option Changes • Single care option for all age groups served– Simplifies care option set up and request management

– Families can no longer place multiple requests for one child at different ages

– Removes age‐up process– Program users specify age range/group when making offers

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1.X Full‐Day Care

Infant Full‐Day Care

PretoddlerFull‐Day Care

Toddler Full‐Day Care

Preschool Full‐Day Care

2.0Full‐Day Care

Full‐Day Care

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MCC Care Structure: FCC

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CORE CHANGES: GRADES

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Grades in MCC

• School age care is restricted to K‐7– Aligns with the DoDI while better supporting SAC offer 

processes

• Exceptions can be made to serve children in the 8thgrade

• Plan to use grades in the request and offer process for all school age care options

• Grade information must be collected before being fully implemented in the request and offer process– Do not use grades for 2019 Summer Camp– Use grades for 2020‐2021 school year

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Grades in MCC (cont.)

• Care Options– Existing school year care options specify grades– New school year care options must be setup with grades 

• Requests – Families will add grade information to existing requests during the reconfirm process

– Families must include the child’s grade when making new requests for school age care

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CORE CHANGES: APT

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Objectives of APT

• Provide information families can use about when they may receive child care, so families can make informed decisions about where to place child care requests 

• Assist program users in understanding their APT performance to better communicate with families 

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APT in MCC 2.0

Redesign focused on• Reviewing plethora of data • Using advanced Business Intelligent (BI) tools to assist with complexity– Machine is constantly learning, analyzes data regularly, and uses this data to self‐correct

• Responding to feedback from families on how they perceive APT as a promise for care

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When APT is Used

• APT is available for – Full‐day & 24/7 care types– CDC, 24/7, and FCC Program 

• APT will not be available for – FCC providers: instead, APT will be displayed at the FCC Program level

– Part‐day & extended care: individual schedules does not provide enough consistency to estimate placement time 

– School year & summer camp: include industry best practice of registration and offer periods (post 2.0)

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Three Part Approach to APTAPT in MCC 2.0 includes three components: • Offer probability: likelihood of receiving an offer

– Likely– Possible– Not Likely

• Offer timeframe – For likely & possible probability, the following will display in MCC 

as a hyperlink• Offer likely [1‐2 months] after DCN• Offer possible [2‐3 months] after DCN• Offer possible when child is a [toddler] 

– For not likely, the following will display in MCC as a hyperlink• Read More

• Messaging: available for each scenario, designed to help families understand what action to take next

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APT Messaging: Offer Likely in X months after DCN

• Situation: a family is likely to receive an offer X months after their DCN

• System display example:– Full‐Day: Offer likely 2‐3 months after DCN– 24/7 Care: Offer likely 6‐7 months after DCN

• What should a family do?– Make temporary arrangements for care– Monitor their email for an offer

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APT Messaging: Possible in X months after DCN

• Situation: Families may get an offer within X months after DCN

• System display example:– Full‐Day: Offer possible 3‐4 months after DCN

• What should a family do?– Apply to multiple programs to increase probability– Make other arrangements just in case

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APT Messaging: Likely or Possible in X Age Group

• Situation: Families may get an offer when the child is older 

• System display example:– 24/7 Care: Offer likely when a toddler– Full‐Day: Offer possible when a preschooler

• What should a family do?– Apply to multiple programs to increase probability– Make other arrangements – Monitor updates to APT estimates as the timeframe is closer

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APT Messaging: Not Likely

• Situation: Families are not likely to get an offer now or in the the future for any subsequent age group 

• System display– Read More

• What should a family do?– Make other arrangements, but request care in case situation changes and to track actual demand for care

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What to Expect

• Actual date offers are made may be (a) before, (b) during, or (c) after the APT timeframe

• If an offer is made after the APT timeframe, it does not necessarily mean APT does not work. It means the estimate for how the program typically performs did not apply to that specific family

• Estimates will improve over time with additional data

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APT 2.0 Next Steps

• MCC system team will monitor APT values for about 60 days after Go Live to ensure it is performing as expected

• After the monitoring period, APT values will be updated in MCC regularly when changes occur. Until that time, no updates to APT estimates will be made

• Tools for program users will be launched to allow you to monitor and adjust your own estimates – Can identify “no wait” now

• Additional training on APT will be prepared30

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PROVIDER PROFILE CHANGES

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Provider Profile Changes

• New provider data: Provider profiles include schools served and transportation details for School Year Care options 

• New provider request: FCC Coordinator submits the new provider request form to Support Desk

• Provider transfer: Contact the Support Desk to transfer an existing provider profile to new installation

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Provider Statuses: Closures• Short‐term closure: closed between 15‐90 days

– Personal leave or suspended certification– System Actions: 

• Care options and requests are active, families can request care• No new care options, no offers & no interview requests 

• Long‐term closure: closed for longer than 90 days– Personal leave or suspended certification 

• Permanent– Will no longer provide care or relocating to another installation

• System Actions for long‐term and permanent: Care options ended, requests cancelled, families cannot request care

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FAMILY HOUSEHOLD & SEARCH

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Family Component Redesign

• MCC empowers families to take actions for themselves– Is intuitive and easy to use– Onscreen tips help families understand how to enter information

• Now works on mobile devices• Now shares priority as well as family type

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Video

Overview of Household Profile & Introduction to Family Search for Care

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MCC DASHBOARD

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Program User Login & Navigation

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• To log on, select the Program Login link at the bottom right corner

• Staff must log in with a CAC • FCC providers can log in with 

either their username and password or CAC

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My MCC Dashboard: FCC Staff

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• MY MCC Dashboard is your activity hub

• Task‐based links to access specific actions

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My MCC Dashboard Tabs: FCC Staff 

Three tabs:• My MCC Dashboard 

• Reports • Management

– household profile

– program profile– provider profile

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My MCC Dashboard Buttons: FCC Staff 

• Request Interview: Describe space & request interview

• Manage Placement List: Track, manage, and complete offers

• Find Household: Access households and requests

• View Waitlist: Access waitlist

• View Reports: Access report interface

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PLACEMENT PROCESS

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Early and Partial Offers

• Early Offer: The start date is before the family’s DCN. Family can (a) accept and start early; (b) decline and wait for a later offer; or (c) decline and be removed from the waitlist.

• Partial Offer: The offer does not meet the family’s entire need. Family can (a) accept and wait for the remaining part(s) of the request, (b) decline and wait for a full offer, or (c) decline and be removed from the waitlist.

• Early and Partial Offer: If a family receives an early, partial offer, they can (a) accept the offer; (b) decline and wait until the DCN; (c) decline and wait for a full offer; (d) select both to decline and wait until their DCN and for a full offer; or (e) decline and be removed from the waitlist.

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1. Request InterviewSelect Request Interview from the dashboard, describe the available space, and send an interview request to no more than the first three families on the waitlist

2. Schedule InterviewContact the family to schedule an interview. If the family wants to interview, update MCC to accept the interview and add the interview date. If the family declines the interview, update MCC and send an interview request to the next family on your waitlist, if needed

3. Validate Eligibility & PriorityPrior to conducting an interview (or making an offer), validate eligibility and priority. If the family type is incorrect in MCC, update it and only move forward with the placement process if the family is still sequenced first

4. Make OfferHold the interview with the family, then update MCC with your offer decision. From the Placement List, either make an offer or select No Offer and indicate the reason

5. Manage OfferMonitor the Placement List to learn of the family’s decision to accept, decline, or let the offer expire without a response 

6. Complete OfferDocument whether or not the child started care, and enter the actual start date for children who did start

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Step 1: Request Interview

• Select Request Interview button from My MCC Dashboard

• Describe the space available, including care option, age group or age range, and start date 

• Request interview with no more than 3 families • Option to skip the interview & send offer if you

– Interviewed family in the past– Have a sibling in care– Know the family personally– Received Command Authorization for an emergency placement

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Step 2: Schedule Interview

• Contact family to schedule interview date & time in 48 hours from requesting an interview

• Update MCC to– Accept interview request & enter interview date – Decline interview request & select the reason why. The family is removed from the provider’s waitlist

• If you cannot reach the family in 48 hours, decline the interview and select “unable to reach family to schedule interview” as the reason

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Step 3: Validate Eligibility & Priority 

• Validate eligibility– If not eligible, update request, delete household & requests

– If eligible, validate priority

• Validate military family type– If incorrect, update family type in MCC & recheck sequence

– If correct, move forward with enrollment process

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Step 4: Make Offer

• Interview all families before making offers• If 1 family is a fit, 

– Make an offer & enter the start date– Enter ‘no offer’ and reason for other families

• If more than 1 family is a fit– Make offer to first family in sequence– Wait to update other requests

• If first family accepts, enter “no offer” in MCC for other families• If first family declines, make an offer to next family who is a fit

• If no family is a fit, – Indicate ‘no offer’ & enter the reason in MCC – Start placement process again48

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Step 5: Manage Offer

• Family has two business days to respond• Monitor the Placement List • Take action based on family’s response

– Family accepts offer: start enrollment process (if eligibility & priority were already validated)

– Family declines offer, offer expires, family waits for full offer, family waits for a later offer: make another offer

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Step 6: Complete Offer

• Complete offer to document if the child started care or not

• Complete offer timing– On or after the child’s first day at the program– When you learn the family does not wish to complete the enrollment process

• Complete offer system actions, either– Enter child’s actual start date or– Enter that child did not start

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Video

Overview of the FCC Placement Process

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WAITLIST

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Waitlist• Use Waitlist to

– Answer questions from families about whether they are on the waitlist

– Identify children with IAT details– Export the waitlist in preparation for planned outages

• Filter to generate list

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Waitlist Data 

• FCC providers can view – Requests for their specific FCC home– Requests for “any provider” that match their services– Requests for other programs

• Other FCC providers selected by name • CDC, SAC, 24/7 programs

• Goal of new transparency: provide program users with the full picture of child care needs and requests for the family

• No action can be taken on requests placed at another provider or facility‐based program

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Page 55: Welcome to Using MCC 2.0: Day 1 Essentials FCC Staff · Objectives Have information you need to perform day 1 actions • Introduce MCC 2.0 and highlight key changes • Learn about

Waitlist Display

• See basic information for each child & expand row to see request details

• Export the waitlist

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REPORTS

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Report Categories

There are four categories of reports:• Performance: information about children with immediate and unmet needs, as well as placement and wait times for performance reporting

• Waitlist: monitor and analyze waitlist activity, including information about all requests and the associated children on waitlists

• Operational: information to support monitoring of common request for care activities

• Legacy: access archived historical reports when a data call requires a report date prior to March 24, 2018

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Interview Process Report

• Total number of interview requests • Interview status: 

– Pending response– Accepted– Declined 

• Number of accepted interviews waiting for interview 

• Interview outcome: – Offer made– No offer made– No interview conducted

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WRAP UP

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MCC Central Training Center

• MCC Central is a centralized location for all MCC resources

• Redesigned MCC Central Training Center with everything program users need to use MCC 

• Content includes– Training Courses– Reference Guides (HTML)– Webinar Library– Video Library– Tools (glossary, search, resources)

• Print HTML pages or download and print entire reference guide from Tools/Resources

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Getting Started with the MCC Central Training Center

• Webinar recording & PPT will be posted to the Training Center in MCC Central

• Resources to help you support FCC providers– Day 1 Essentials FCC Training Plan– Course: Day 1 Essentials for Using MCC 2.0: FCC Provider (Navy/AF) – FCC Interview & Offer Process: MCC 2.0 Transition Actions

• Resources to help you support families– First‐time Login Handout– Take Action on a Family’s Behalf– How Families Use MCC – FAQs for families

• Online Reference Guide– Browse All Topics to become familiar with content areas

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MCC Support Desk

MCC Support Desk– [email protected]– 855.696.2934

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THANK YOU!

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