Welcome to Unit 5: Welcome to Unit 5: Weaving Policy and Weaving Policy and

Program DesignProgram Design

Robin C. Cooper, LCSWRobin C. Cooper, LCSW

AnnouncementsAnnouncements

Your half way there!!! Your half way there!!! Review grade book- your unit 3 Review grade book- your unit 3

project grades are postedproject grades are postedQuestions??Questions??

Review of Unit 4Review of Unit 4

We discussed benefits and servicesWe discussed benefits and services At least 9 major forms of benefits and At least 9 major forms of benefits and

services are common in the US social services are common in the US social welfare system.welfare system.

1) How can cash benefits benefit others 1) How can cash benefits benefit others indirectly?indirectly?

Bob gets cash benefits, and then spends Bob gets cash benefits, and then spends his cash at local merchants.his cash at local merchants.

Cash benefits can stimulate the workforce, Cash benefits can stimulate the workforce, etc.etc.

Review of Unit 4Review of Unit 4

2) What are benefits paid directly to 2) What are benefits paid directly to the provider?the provider?

CreditCredit3) What is a voucher?3) What is a voucher? Written authorization to receive a Written authorization to receive a

benefit or servicebenefit or service Individual has flexibility to choose Individual has flexibility to choose

the provider of servicethe provider of service

Review of Unit 4Review of Unit 4

4) How is credit different than vouchers?4) How is credit different than vouchers? The credit is pre-paid and can only be redeemed The credit is pre-paid and can only be redeemed

where it is valid.where it is valid. The organization chooses the provider, and the The organization chooses the provider, and the

client has no choice.client has no choice. 5) What is a subsidy approach to policy?5) What is a subsidy approach to policy? The state could pay start-up costs and a The state could pay start-up costs and a

percentage of operating costs for an organization percentage of operating costs for an organization and in return, the organization agrees to provide and in return, the organization agrees to provide services for low-income individuals.services for low-income individuals.

Review of Unit 4Review of Unit 4

6) Can you name some public 6) Can you name some public subsidies programs in place in the US subsidies programs in place in the US today?today?

Federal funds to private hospitalsFederal funds to private hospitals7) What are the two types of 7) What are the two types of

subsidies?subsidies? Consumer and market subsidiesConsumer and market subsidies

Review of Unit 4Review of Unit 4

8) What are consumer subsidies?8) What are consumer subsidies? They benefit the consumerThey benefit the consumer9) What are market subsidies?9) What are market subsidies? They benefit the producerThey benefit the producer Fix price paid to farmers for goods to Fix price paid to farmers for goods to

sustain farming sustain farming

Review of Unit 4Review of Unit 4

10) What is positive discrimination?10) What is positive discrimination? When people or groups get special When people or groups get special

treatment as a way to remedy treatment as a way to remedy unequal treatment in the past.unequal treatment in the past.

11) What are some examples of In-11) What are some examples of In-kind benefits?kind benefits?

Food stamps, section 8 housing Food stamps, section 8 housing paymentspayments

Review of Unit 4Review of Unit 4

12) What is Stigmatization?12) What is Stigmatization? When consumption of goods/services When consumption of goods/services

is public knowledge and negative is public knowledge and negative stereotypes occurstereotypes occur

Unit 5Unit 5

No Project Due This UnitNo Project Due This UnitNext project unit 6 Next project unit 6 Attend seminarAttend seminarReadings- chapter 6Readings- chapter 6DB- 2 topicsDB- 2 topics

Unit 5 OutcomesUnit 5 Outcomes

Compare service-delivery models Compare service-delivery models Describe the influence of culture on Describe the influence of culture on

service delivery service delivery

Unit 5Unit 5

In this unit, you will explore a variety In this unit, you will explore a variety of service delivery models and have of service delivery models and have an opportunity to reflect on how your an opportunity to reflect on how your own values, beliefs, and culture own values, beliefs, and culture influence the work we do as human influence the work we do as human service professionalsservice professionals

Service Delivery ModelsService Delivery Models

Some sort of system is necessary to Some sort of system is necessary to deliver servicesdeliver services

Bridge the gap between problem and Bridge the gap between problem and solutionsolution

Service Delivery ModelsService Delivery Models

Centralized Service-Delivery SystemsCentralized Service-Delivery SystemsClient-Centered ManagementClient-Centered ManagementFederated Service-Delivery Federated Service-Delivery

OrganizationsOrganizationsCase-ManagementCase-ManagementStaffing w/ Indigenous Workers Staffing w/ Indigenous Workers Referral AgenciesReferral AgenciesProgram Consumer/Beneficiary, client-Program Consumer/Beneficiary, client-

Controlled OrganizationsControlled Organizations

Racial, Ethnic and Religious Racial, Ethnic and Religious Service DeliveryService Delivery

Human service professionals who work for faith-Human service professionals who work for faith-based organizations often have challenges that based organizations often have challenges that are unique to faith- based work. Clients will are unique to faith- based work. Clients will sometimes expect services to be more personal, sometimes expect services to be more personal, occasionally tempting human service occasionally tempting human service professionals to overstep ethical boundaries or professionals to overstep ethical boundaries or become overly involved in the client’s issues. become overly involved in the client’s issues.

Demonstrating sensitivity to clients’ differences Demonstrating sensitivity to clients’ differences (e.g., gender, age, and ethnicity) helps build (e.g., gender, age, and ethnicity) helps build rapport and establishes trust. When clients rapport and establishes trust. When clients believe that someone respects their differences, believe that someone respects their differences, they are more likely to be honest when providing they are more likely to be honest when providing information during assessments or sessions.information during assessments or sessions.

Racial, Ethnic and Religious Racial, Ethnic and Religious Service DeliveryService Delivery

Sometimes, clients will use language or Sometimes, clients will use language or refer to particular family practices that refer to particular family practices that seem odd or even illegal. For this seem odd or even illegal. For this reason, it is important that professionals reason, it is important that professionals develop strong listening and questioning develop strong listening and questioning skills to help determine whether unsafe skills to help determine whether unsafe practices are occurring (e.g., to some practices are occurring (e.g., to some people of other cultures “whooping” is people of other cultures “whooping” is acceptable because it refers to a acceptable because it refers to a spanking though it sounds much worse).spanking though it sounds much worse).

DB- 2 topicsDB- 2 topics

Service ModelsService Models Agencies and Agencies and

CultureCulture

DB Topic 1- Service ModelsDB Topic 1- Service Models

In this unit, you learned about a variety of service In this unit, you learned about a variety of service delivery models. Choose delivery models. Choose two models two models and and compare compare and contrast themand contrast them. Be sure to include in what . Be sure to include in what situations each of the models you choose would be situations each of the models you choose would be most effective and explain why you think so. most effective and explain why you think so. For For exampleexample, the case management service delivery , the case management service delivery system would be most effective in situations where a system would be most effective in situations where a person had multiple needs, such as a medical person had multiple needs, such as a medical condition and a psychological condition, and where condition and a psychological condition, and where the person had no transportation and needed after the person had no transportation and needed after care at home when released from the hospital. care at home when released from the hospital.

DB Topic 2- Agencies and DB Topic 2- Agencies and CultureCulture

This week you read about This week you read about organizations/agencies that have served organizations/agencies that have served specific populations. Which of those you specific populations. Which of those you read about makes the most sense to read about makes the most sense to you, and why? How do your attitudes, you, and why? How do your attitudes, values, and culture influence the choice values, and culture influence the choice you make, and why is it important to you make, and why is it important to reflect on these influences? reflect on these influences?

Questions?Questions?