Welcome to Tuality Welcome to Tuality Healthcare!Healthcare!

How Tuality Hires Like How Tuality Hires Like Their Business Depends Their Business Depends

On ItOn It

Lucy TannerLucy Tanner

Kronos Talent Management Kronos Talent Management

Who is Tuality Who is Tuality Healthcare?Healthcare?

• Tuality Healthcare is a hospital-Tuality Healthcare is a hospital-based, not-for-profit, independent, based, not-for-profit, independent, community-governed healthcare community-governed healthcare system made up ofsystem made up of– Tuality Community HospitalTuality Community Hospital– Tuality Forest Grove HospitalTuality Forest Grove Hospital– Outpatient, specialty, health education, Outpatient, specialty, health education,

and other servicesand other services

• 1200 employees 1200 employees

Who is Kronos Talent Who is Kronos Talent Management?Management?

• Kronos purchased local company Kronos purchased local company Unicru in 2006Unicru in 2006

• Unicru was the leader in hourly Unicru was the leader in hourly sourcing, selection, and hiringsourcing, selection, and hiring

• Expanded to include a solution for Expanded to include a solution for health care in 2005health care in 2005

• Have processed over 60,000,000 Have processed over 60,000,000 applicants and over 3,000,000 hiresapplicants and over 3,000,000 hires

A Proven Blend of Science A Proven Blend of Science & Technology& Technology

Science

Process

Technology

•Have Done•Want to Do

•Right Fit

60,000,000 Applicants

35,000 Locations

3,000,000 Hires•Can Do

Improving Hiring Quality:Improving Hiring Quality:embedded science helps “select in” embedded science helps “select in”

the the rightright candidates candidates

Showing Commitment to the Work Team

and Organization

On the JobOn the JobBehaviorsBehaviors

Maintaininga Safe Work EnvironmentManaging

TimeEffectively

Providing Sensitive Customer Service

Communicating Effectively

+ Conscientiousness

+ Empathy

+ Flexibility

+ Compliance

+ Initiative

+ Team Orientation

+ Conscientiousness

+ Empathy

+ Flexibility

+ Compliance

+ Initiative

+ Team Orientation

PersonalityTraits

PersonalityTraits

Lower laborcost

Better attendance

Decreased turnover

Greater productivity

Fewer accidents &

injuries

Improved resident

satisfaction

Friendlier service

Betterteam work

Business OutcomesBusiness Outcomes

Sharing Inaccurate or Inappropriate Information

Ignoring Safety Policies

Having a Negative

Attitude about the Work Team

and Organization

Having Poor Time

Management

Showing Lack of Concern

for Customers

On the JobBehaviors

- Impulsiveness

- Negative Affectivity

- Selfishness

- Carelessness

- Irresponsibility

- Lack of Focus

- Impulsiveness

- Negative Affectivity

- Selfishness

- Carelessness

- Irresponsibility

- Lack of Focus

PersonalityTraits

PersonalityTraits

Greater laborcost

More frequent absenteeism

Increased turnover

Increased work errors

Higher accident and injury costs

Decreased resident

satisfaction

Productivitylosses

Decreased team morale

Business OutcomesBusiness Outcomes

Improving Hiring Quality:Improving Hiring Quality:embedded science helps “select out” the embedded science helps “select out” the

wrongwrong candidates candidates

Impetus for Change in Impetus for Change in Attraction and Selection Attraction and Selection

ProcessProcess• TurnoverTurnover

– Improved, more efficient employee selection practices to boost Improved, more efficient employee selection practices to boost employee retention – retention is critical to business successemployee retention – retention is critical to business success

• Difficulty sourcing quality employeesDifficulty sourcing quality employees– Implementation of online application allows a wider sourcing net to Implementation of online application allows a wider sourcing net to

be cast. Online applicants usually are of higher quality than walk-insbe cast. Online applicants usually are of higher quality than walk-ins• Shortage of health care workersShortage of health care workers

– Employees selected for behavioral traits, (empathy, team Employees selected for behavioral traits, (empathy, team orientation, rule following, etc.), not just skills, lead to higher orientation, rule following, etc.), not just skills, lead to higher patient satisfaction and positive business results – the right person patient satisfaction and positive business results – the right person for the jobfor the job

• Manual hiring processManual hiring process– Reduced administrative burden by eliminating a manual selection Reduced administrative burden by eliminating a manual selection

process– hiring managers being taken away from managing staff and process– hiring managers being taken away from managing staff and caring for patientscaring for patients

• No standard hiring steps across departmentsNo standard hiring steps across departments– Gain consistency and compliance by automating the hiring steps Gain consistency and compliance by automating the hiring steps

including background, OIG, and drug checks – lack of standard including background, OIG, and drug checks – lack of standard process leads to compliance issuesprocess leads to compliance issues

ImprovementsImprovements

• Tuality had an average of 11.9 applicants Tuality had an average of 11.9 applicants to choose from for every hire made to choose from for every hire made

• Referral source information was captured Referral source information was captured and revealed that 32% of hires came from and revealed that 32% of hires came from employee referralsemployee referrals

• 54% of applicants found Tuality via the 54% of applicants found Tuality via the internetinternet

• Tuality hiring managers chose “green” Tuality hiring managers chose “green” applicants 75% of the timeapplicants 75% of the time

The Deployment ProcessThe Deployment Process

• Tuality was chosen as a design partner for Tuality was chosen as a design partner for the health care verticalthe health care vertical

• Implementation time was 90 days and Implementation time was 90 days and involved an administrative team and involved an administrative team and recruitment/retention task forcerecruitment/retention task force

• System training was 4 hoursSystem training was 4 hours• Assisted in creating and validating the Assisted in creating and validating the

Frontline Healthcare Assessment and Frontline Healthcare Assessment and health care specific job qualification health care specific job qualification questionsquestions

• Company specific behavioral-based Company specific behavioral-based interview guide and training includedinterview guide and training included

How Tuality Uses the How Tuality Uses the SystemSystem

• Applicants apply onlineApplicants apply online• Hiring managers review applicant Hiring managers review applicant

information and select the best applicantsinformation and select the best applicants• Hiring Manager’s Desktop is used to Hiring Manager’s Desktop is used to

move applicants through the hiring steps-move applicants through the hiring steps-shared process between hiring managers shared process between hiring managers and recruitersand recruiters

• Pre-populated new hire packets are Pre-populated new hire packets are printed out from the system for each new printed out from the system for each new hirehire

Applications&

Candidates

Unicru Service PartnersBackground Checks Drug Checks Tax Credit Services

How We Do It:How We Do It:The Workforce Acquisition The Workforce Acquisition

FlowFlow

Hiring Manager’s Desktop

Field HiringManager

Onsite DevicesIn the Facilities

Your Web SiteCareer Section

JobApplicants

Back Office Apps

New Hire Forms

Service PartnersBackground Checks Drug Checks Tax Credit Services

Devices at your site

Solution Solution DemonstrationDemonstration

:

Grocery Grocery & Drug& Drug

DiningDining HospitaliHospitali

tytyHealth Health CareCareRetailRetail

Lucy TannerLucy Tanner

Regional Sales Manager-Health CareRegional Sales Manager-Health Care

Kronos Talent Management DivisionKronos Talent Management Division

e-mail: ltanner@kronos.come-mail: ltanner@kronos.com

office: (503) 596-3111office: (503) 596-3111

mobile: (503) 705-6089mobile: (503) 705-6089

fax: (503) 596-3269fax: (503) 596-3269