WELCOME TO Todays Topics Develop Effective Work Habits Prospecting & General Leads Bookings Mean...
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Transcript of WELCOME TO Todays Topics Develop Effective Work Habits Prospecting & General Leads Bookings Mean...
WELCOME TOWELCOME TO
Todayrsquos TopicsTodayrsquos Topicsbull Develop Effective Work Habits bull Prospecting amp General Leads bull Bookings Mean Business amp Hostess Coachingbull Customer Care bull Recruiting Basics bull Become a Skillful Interviewer ldquoQUADrdquo bull Get Comfortable Handling Objections amp
Concerns bull Get Your Reps Off to a Fast Start
Develop Develop Effective Work Effective Work
HabitsHabits
Three Obstacles to SuccessThree Obstacles to Success
bull You canrsquot ldquofind the timerdquo to work
bull You donrsquot know whom to contact
bull You donrsquot know what to say to prospects
Finding Time to WorkFinding Time to WorkNO ONE
WE HAVE TO
Tools to help you ldquoMake TimerdquoTools to help you ldquoMake Timerdquo
bull Monthly Plannerbull Daily Plannerbull Open Dates Sheet
Knowing Who to ContactKnowing Who to Contact
Who are your Circles of Influence
Knowing Who to ProspectKnowing Who to Prospect
Use the Prospect Follow Up Log
Prospecting amp Prospecting amp Generating LeadsGenerating Leads
What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your
business recentlybusiness recently
The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip
ldquoMake 5 Business Contacts a Dayrdquo
WHAT IS A CONTACTWHAT IS A CONTACT
A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash
A message left on an answering machine or a catalog dropped off at a location is NOT a contact
What are the Biggest ObstaclesWhat are the Biggest Obstacles
bull ldquoYou donrsquot know whom to contactrdquo
bull ldquoYou donrsquot know what to say to prospectsrdquo
What are our 3 ServicesWhat are our 3 Services
bull Fabulous Productsbull Free Productsbull Fabulous Business
Opportunity
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Todayrsquos TopicsTodayrsquos Topicsbull Develop Effective Work Habits bull Prospecting amp General Leads bull Bookings Mean Business amp Hostess Coachingbull Customer Care bull Recruiting Basics bull Become a Skillful Interviewer ldquoQUADrdquo bull Get Comfortable Handling Objections amp
Concerns bull Get Your Reps Off to a Fast Start
Develop Develop Effective Work Effective Work
HabitsHabits
Three Obstacles to SuccessThree Obstacles to Success
bull You canrsquot ldquofind the timerdquo to work
bull You donrsquot know whom to contact
bull You donrsquot know what to say to prospects
Finding Time to WorkFinding Time to WorkNO ONE
WE HAVE TO
Tools to help you ldquoMake TimerdquoTools to help you ldquoMake Timerdquo
bull Monthly Plannerbull Daily Plannerbull Open Dates Sheet
Knowing Who to ContactKnowing Who to Contact
Who are your Circles of Influence
Knowing Who to ProspectKnowing Who to Prospect
Use the Prospect Follow Up Log
Prospecting amp Prospecting amp Generating LeadsGenerating Leads
What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your
business recentlybusiness recently
The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip
ldquoMake 5 Business Contacts a Dayrdquo
WHAT IS A CONTACTWHAT IS A CONTACT
A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash
A message left on an answering machine or a catalog dropped off at a location is NOT a contact
What are the Biggest ObstaclesWhat are the Biggest Obstacles
bull ldquoYou donrsquot know whom to contactrdquo
bull ldquoYou donrsquot know what to say to prospectsrdquo
What are our 3 ServicesWhat are our 3 Services
bull Fabulous Productsbull Free Productsbull Fabulous Business
Opportunity
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Develop Develop Effective Work Effective Work
HabitsHabits
Three Obstacles to SuccessThree Obstacles to Success
bull You canrsquot ldquofind the timerdquo to work
bull You donrsquot know whom to contact
bull You donrsquot know what to say to prospects
Finding Time to WorkFinding Time to WorkNO ONE
WE HAVE TO
Tools to help you ldquoMake TimerdquoTools to help you ldquoMake Timerdquo
bull Monthly Plannerbull Daily Plannerbull Open Dates Sheet
Knowing Who to ContactKnowing Who to Contact
Who are your Circles of Influence
Knowing Who to ProspectKnowing Who to Prospect
Use the Prospect Follow Up Log
Prospecting amp Prospecting amp Generating LeadsGenerating Leads
What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your
business recentlybusiness recently
The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip
ldquoMake 5 Business Contacts a Dayrdquo
WHAT IS A CONTACTWHAT IS A CONTACT
A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash
A message left on an answering machine or a catalog dropped off at a location is NOT a contact
What are the Biggest ObstaclesWhat are the Biggest Obstacles
bull ldquoYou donrsquot know whom to contactrdquo
bull ldquoYou donrsquot know what to say to prospectsrdquo
What are our 3 ServicesWhat are our 3 Services
bull Fabulous Productsbull Free Productsbull Fabulous Business
Opportunity
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Three Obstacles to SuccessThree Obstacles to Success
bull You canrsquot ldquofind the timerdquo to work
bull You donrsquot know whom to contact
bull You donrsquot know what to say to prospects
Finding Time to WorkFinding Time to WorkNO ONE
WE HAVE TO
Tools to help you ldquoMake TimerdquoTools to help you ldquoMake Timerdquo
bull Monthly Plannerbull Daily Plannerbull Open Dates Sheet
Knowing Who to ContactKnowing Who to Contact
Who are your Circles of Influence
Knowing Who to ProspectKnowing Who to Prospect
Use the Prospect Follow Up Log
Prospecting amp Prospecting amp Generating LeadsGenerating Leads
What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your
business recentlybusiness recently
The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip
ldquoMake 5 Business Contacts a Dayrdquo
WHAT IS A CONTACTWHAT IS A CONTACT
A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash
A message left on an answering machine or a catalog dropped off at a location is NOT a contact
What are the Biggest ObstaclesWhat are the Biggest Obstacles
bull ldquoYou donrsquot know whom to contactrdquo
bull ldquoYou donrsquot know what to say to prospectsrdquo
What are our 3 ServicesWhat are our 3 Services
bull Fabulous Productsbull Free Productsbull Fabulous Business
Opportunity
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Finding Time to WorkFinding Time to WorkNO ONE
WE HAVE TO
Tools to help you ldquoMake TimerdquoTools to help you ldquoMake Timerdquo
bull Monthly Plannerbull Daily Plannerbull Open Dates Sheet
Knowing Who to ContactKnowing Who to Contact
Who are your Circles of Influence
Knowing Who to ProspectKnowing Who to Prospect
Use the Prospect Follow Up Log
Prospecting amp Prospecting amp Generating LeadsGenerating Leads
What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your
business recentlybusiness recently
The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip
ldquoMake 5 Business Contacts a Dayrdquo
WHAT IS A CONTACTWHAT IS A CONTACT
A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash
A message left on an answering machine or a catalog dropped off at a location is NOT a contact
What are the Biggest ObstaclesWhat are the Biggest Obstacles
bull ldquoYou donrsquot know whom to contactrdquo
bull ldquoYou donrsquot know what to say to prospectsrdquo
What are our 3 ServicesWhat are our 3 Services
bull Fabulous Productsbull Free Productsbull Fabulous Business
Opportunity
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Tools to help you ldquoMake TimerdquoTools to help you ldquoMake Timerdquo
bull Monthly Plannerbull Daily Plannerbull Open Dates Sheet
Knowing Who to ContactKnowing Who to Contact
Who are your Circles of Influence
Knowing Who to ProspectKnowing Who to Prospect
Use the Prospect Follow Up Log
Prospecting amp Prospecting amp Generating LeadsGenerating Leads
What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your
business recentlybusiness recently
The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip
ldquoMake 5 Business Contacts a Dayrdquo
WHAT IS A CONTACTWHAT IS A CONTACT
A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash
A message left on an answering machine or a catalog dropped off at a location is NOT a contact
What are the Biggest ObstaclesWhat are the Biggest Obstacles
bull ldquoYou donrsquot know whom to contactrdquo
bull ldquoYou donrsquot know what to say to prospectsrdquo
What are our 3 ServicesWhat are our 3 Services
bull Fabulous Productsbull Free Productsbull Fabulous Business
Opportunity
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Knowing Who to ContactKnowing Who to Contact
Who are your Circles of Influence
Knowing Who to ProspectKnowing Who to Prospect
Use the Prospect Follow Up Log
Prospecting amp Prospecting amp Generating LeadsGenerating Leads
What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your
business recentlybusiness recently
The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip
ldquoMake 5 Business Contacts a Dayrdquo
WHAT IS A CONTACTWHAT IS A CONTACT
A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash
A message left on an answering machine or a catalog dropped off at a location is NOT a contact
What are the Biggest ObstaclesWhat are the Biggest Obstacles
bull ldquoYou donrsquot know whom to contactrdquo
bull ldquoYou donrsquot know what to say to prospectsrdquo
What are our 3 ServicesWhat are our 3 Services
bull Fabulous Productsbull Free Productsbull Fabulous Business
Opportunity
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Prospecting amp Prospecting amp Generating LeadsGenerating Leads
What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your
business recentlybusiness recently
The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip
ldquoMake 5 Business Contacts a Dayrdquo
WHAT IS A CONTACTWHAT IS A CONTACT
A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash
A message left on an answering machine or a catalog dropped off at a location is NOT a contact
What are the Biggest ObstaclesWhat are the Biggest Obstacles
bull ldquoYou donrsquot know whom to contactrdquo
bull ldquoYou donrsquot know what to say to prospectsrdquo
What are our 3 ServicesWhat are our 3 Services
bull Fabulous Productsbull Free Productsbull Fabulous Business
Opportunity
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
What is the MOST exciting thing What is the MOST exciting thing that happened to you and your that happened to you and your
business recentlybusiness recently
The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip
ldquoMake 5 Business Contacts a Dayrdquo
WHAT IS A CONTACTWHAT IS A CONTACT
A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash
A message left on an answering machine or a catalog dropped off at a location is NOT a contact
What are the Biggest ObstaclesWhat are the Biggest Obstacles
bull ldquoYou donrsquot know whom to contactrdquo
bull ldquoYou donrsquot know what to say to prospectsrdquo
What are our 3 ServicesWhat are our 3 Services
bull Fabulous Productsbull Free Productsbull Fabulous Business
Opportunity
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
The 1 ldquoBigrdquo Impact Habit ishelliphellipThe 1 ldquoBigrdquo Impact Habit ishelliphellip
ldquoMake 5 Business Contacts a Dayrdquo
WHAT IS A CONTACTWHAT IS A CONTACT
A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash
A message left on an answering machine or a catalog dropped off at a location is NOT a contact
What are the Biggest ObstaclesWhat are the Biggest Obstacles
bull ldquoYou donrsquot know whom to contactrdquo
bull ldquoYou donrsquot know what to say to prospectsrdquo
What are our 3 ServicesWhat are our 3 Services
bull Fabulous Productsbull Free Productsbull Fabulous Business
Opportunity
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
WHAT IS A CONTACTWHAT IS A CONTACT
A ldquoCONTACTrdquo is an ldquoliverdquo interaction with a person that has Silpada as a focus of the conversationmdash
A message left on an answering machine or a catalog dropped off at a location is NOT a contact
What are the Biggest ObstaclesWhat are the Biggest Obstacles
bull ldquoYou donrsquot know whom to contactrdquo
bull ldquoYou donrsquot know what to say to prospectsrdquo
What are our 3 ServicesWhat are our 3 Services
bull Fabulous Productsbull Free Productsbull Fabulous Business
Opportunity
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
What are the Biggest ObstaclesWhat are the Biggest Obstacles
bull ldquoYou donrsquot know whom to contactrdquo
bull ldquoYou donrsquot know what to say to prospectsrdquo
What are our 3 ServicesWhat are our 3 Services
bull Fabulous Productsbull Free Productsbull Fabulous Business
Opportunity
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
What are our 3 ServicesWhat are our 3 Services
bull Fabulous Productsbull Free Productsbull Fabulous Business
Opportunity
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Who are Your ProspectsWho are Your Prospects
bull 1 People at the mall wearing Silver Jewelry ndash smile ndash pay them a sincere compliment ndash hand them your card build a rapport
---What are 5 Places you can go to to meet and start conversations
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Things to say to Initiate a Things to say to Initiate a ConversationConversation
bull ldquoI love your jewelry where did you get itrdquobull ldquoHave you ever been to a Silpada Partyrdquobull Herersquos my catalog ndash my name is on the backrdquo
CAN I HAVE YOUR NAME AND NUMBER
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
bull 2 People you already know from you life
--- ldquoWho do you know listrdquo ndash bull 3 People at Partiesbull 4 Referrals by others
More Places to find ProspectshellipMore Places to find Prospectshellip
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Keeping Track of your ProspectsKeeping Track of your Prospects
bull 5 contacts X 7 days a week = 35 contactsbull It is essential that you keep track and follow
up promptly Donrsquot disappoint your prospect
Prospect Follow Up LogProspect Follow Up Log
Answer to this Problem
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
The Phone is your friend ndash Your most The Phone is your friend ndash Your most valuable business tool you will ever havevaluable business tool you will ever have
bull Prospectingbull Scheduling parties amp appointmentsbull Closing the salebull Customer Carebull Recruitingbull Coaching your Hostess amp New Repsbull Training for Silpada ndash Conference Calls
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Bookings Bookings Mean Mean
BusinessBusiness
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Where is the best place to find Where is the best place to find your next bookingyour next booking
Your Home shows Why
1 You have an audience
2 You need those bookings to achieve your goals
3 Make your hostess your partner
-Offer all 3 services to your customers announce this at your next home show
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
You need BookingsYou need Bookings
We recommend that you have at least 2 shows per week WHY
1 You meet lots of prospects at shows try to get at least 2 bookings at each show and attract one potential rep to your business
2 If you are getting bookings and recruiting reps you are setting a good example for your team
3 If you only do 1-2 shows a month you will feel like you are starting over at each party
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
What are your booking ideasWhat are your booking ideas
bull Booking on the phonebull Home show bookingsbull Booking from referrals
bull Lets do a role play
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Open Dates SheetOpen Dates Sheet
bull How do you use itbull Blank Calendarbull Add incentivesbull ADD A STAR
OPEN DATESDay Date Name Phone E-mail____________ ______________________________ _______________________________ _______________________________ _______________________________ ___________________ Book on a ldquoStar Daterdquo and get an extra gift
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Keep a Calendar at ALL Keep a Calendar at ALL TimesTimes
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
No doesnrsquot mean NeverNo doesnrsquot mean Neverbull Donrsquot give up if someone says nobull They are not saying No to you just to the idea of
having a partybull Donrsquot take it personally just say
-ldquoIf you change your mind let me knowrdquobull Can I call you in a few months you seem to really
like the jewels
bull No problem it is my job to ask so I ask bull Ask for a referral
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Get the dateGet the date
bull It is not a booking without a date Get the date on the calendar and follow up with an email or phone call to confirm it
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Hostess Hostess CoachingCoaching
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Why Hostess CoachWhy Hostess Coach
bull Successful hostess coaching is one of the most important aspects of your business
bull Comfortable Excited Hostess = GREAT Attendance
bull Consistent hostess coaching will lead to consistently great shows
bull YOUR HOSTESS COULDSHOULD BE YOUR NEXT REP INVITE HER TO JOIN YOUR TEAM
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
When to Hostess CoachWhen to Hostess Coach
bull The minute you book the showbull Build a relationship with your hostessbull Hostess Packetbull Invitations (50)bull 2 to 3 Catalogs ndash bull Hostess Information Sheet YOUR TIME TO
SHINEbull Imagine Teaser andor Recruit Packet
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Hand the Packet to the Hand the Packet to the Hostess at the Show in front Hostess at the Show in front
of the Guestof the Guest
Donrsquot be shy
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
10-5-110-5-1
bull Who uses the 10-5-1bull Why is it importantbull The success of your next party is determined
before you arrive 1 If you hostess has 5 outside orders2 And at least 10 buying guests at the party3 And one booking
You will have a successful party
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Communication with your Communication with your Hostess is Essential for a Hostess is Essential for a
Successful ShowSuccessful Show
bullOkay ndash WHEN
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
WHEN TO CALLWHEN TO CALLbull 4 WEEKS PRIOR TO SHOWDAY AFTER EVENT
confirm the show datetime help hostess with lsquowho do you knowrsquo list remind hostess to send out invites two weeks before the show
bull 2 WEEKS PRIOR TO THE SHOW- MAKE SURE the hostess sends out the invites and remind them to invite at least 40 people or mail them yourself
bull 1 WEEK PRIOR TO THE SHOW- ldquocheck ndashinrdquo with the hostess and remind them about outside orders amp 10-5-1 I also tell them to start talking up their show and carry their catalog everywhere
bull 2 DAYS PRIOR TO THE SHOW- I make the reminder calls This is so important
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Reminder calls to the guests the Reminder calls to the guests the day before the partyday before the party
1 Reminds the guest about the party
2 Allows them to give you an order before the show if they canrsquot go
3 Possible future hostess prospect
4 At least you can leave a message to remind them of the show
Reminder Calls are Courtesy Calls
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
After the partyAfter the party
bull Continue to have a relationship with your hostess after the party even if you just send an email do something
bull Consider your hostess your next best Rep Prospect
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Partnership ChecklistPartnership ChecklistPartnership ChecklistIs your Hostess Coaching the best it can beCheck the things you do consistently1048713 I use the Open Dates sheet to set the date1048713 I coach my Hostess as soon as I schedule her Home Show1048713 I use the Your Time to Shine brochure and explain the benefits of Hosting1048713 I help my Hostess brainstorm her Guest List1048713 I set expectations for high sales by inviting my Hostess to join my $1000 Club1048713 I invite my Hostess to explore the possibility of joining my team1048713 I contact my Hostess within 24 hours to thank her for booking confirm her date and remindher to personally invite her guests and ask ldquoCan you comerdquo1048713 Irsquom very clear about when I need her ldquoyes and mayberdquo list back1048713 I contact my Hostess at least 3 times before her party1048713 I call my Hostessrsquo guests to introduce myself and let them know Irsquom looking forward tomeeting them I encourage them to bring a friend who was not invited by the Hostess1048713 I send a thank you note to my Hostess after the Home Show to express my appreciation1048713 I follow up with a call to my Hostess to be sure her order has arrived1048713 I invite her once again to join my teamMY PLAN TO IMPROVE MY HOSTESS COACHINGldquoYou and your Hostess are partners in successEvery shortcut you take shortcuts your successrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
40 Guests in 4 minutes40 Guests in 4 minutesForty Guests in Four Minutes
This list will help you think of as many people as possible when it comes to invites to your Silpada Home
ShowRelative and Friends
Co-Workers School ContactsSpouses Co-Workers
Immediate Neighbors People in your NeighborhoodContacts thru Sports
Church ContactsBunko and Book Club FriendsFriends you havenrsquot seen latelyHostess of Shows you attended
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
ARE YOU USING ARE YOU USING
PARTY MANAGERPARTY MANAGERGo toGo to
Businesss toolsBusinesss toolsMy Silpada SiteMy Silpada Site
Click on Party ManagerClick on Party Managerclick on ADD A NEW PARTYclick on ADD A NEW PARTY
IT IS THAT SIMPLE IT IS THAT SIMPLE
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Hostess Thank you letterHostess Thank you letter
bull Always write the thank you letterbull You can send at hand written one as well as
the email one Ask for referrals Make your hostess your partner
bull HAVE YOU ASKED HER TO JOIN YOUR TEAMmdashhere is another chance for you
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Customer CareCustomer Care
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Reasons to make Customer Care Reasons to make Customer Care callscalls
bull Letrsquos them know you appreciate their businessbull Make sure your customer is satisfied with her
purchasesbull Increase your credibility as a service-oriented
professionalbull Increase Customer confidence and loyaltybull Keeps you informed about changes and new needs
in their lives
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
What Benefits will you What Benefits will you ExperienceExperience
bull Jewelry ordersbull Increased Bookingsbull More Recruit Leadsbull Relationships that will nourish your
business for years to come
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
When Should you CallWhen Should you Call
bull DATEbull Guests Who Attended bull Anyone who placed outside ordersbull After jewelry has been deliveredbull To suggest pieces to go with the ldquoLookrdquo your customer
has orderedbull With each new product releasebull Hostess only collectionbull RETURNS a great opportunity to offer exceptional
customer care
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
What Should You SayWhat Should You Say
bull Identify yourself and refer to something that happened or was said at the show
bull Make notes in order margins to refresh your memory about this customerrsquos needs
bull Have a goal and get to the pointbull Be yourself
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
ldquoldquoPeople will forget what you People will forget what you said and what you did but not said and what you did but not
how you made them feelrdquohow you made them feelrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
CHALLENGECHALLENGE
bull Schedule a DATE time within 24 hours after every show
bull Develop a system for tracking resultsbull Go through past customer receipts and
place service calls
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Learn amp Learn amp PracticePractice
Recruiting Recruiting BasicsBasics
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
The Business Opportunity is your
lsquomost important productrsquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Benefits of RecruitingBenefits of Recruiting
bull Funbull Friendshipsbull Recognitionbull Financial Rewardbull Everyone deserves the opportunity to be a
Silpada Rep
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Three Steps to RecruitingThree Steps to Recruiting
bull Inform people about the business opportunity
bull Invite them to find out morebull Interview people who are interested
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Ways to InformWays to Inform
bull Be excited about what you dobull Tell you ldquoWhy Storyrdquo
bull Watch and listen for ldquoGreen Flagsrdquobull Sprinkle message throughout the showbull Display ldquotable talkersrdquobull Point out the YES box on the order form
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
How to invite peopleHow to invite people
bull Make the imagine brochure and business opportunity packet available at your parties
bull Ask guest if they are interested in finding out more about what you do
bull Ask them to lsquotake a lookrsquo at the information
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
The Interview The Interview ProcessProcess
Handling Concerns Hesitations and
Objectionswith QUAD
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Become a proficient listener Fine tune your listening
skills to comprehend questions ndash after all a ldquonordquo is really a need to ldquoknowrdquo
Become a proficient interviewer Respond with clear and
concise information
Enhance your business building Enhance your business building skillsskills
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Help your prospect get enough information to enable her to make an informed decision
Let her reach her own conclusion rather than telling her what you think she needs to know
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Questions
Understanding
Answers
With the QUAD approach you invert the interview process You do less talking and more listening You help your prospect discover her own needs and reach her own conclusion
Decision
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Getting Reps Off Getting Reps Off to a FAST to a FAST
STARTSTART
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
1 Review First Steps to Stardom Immediately1 Review First Steps to Stardom ImmediatelyWhy is she starting a Silpada BusinessWhy is she starting a Silpada Business
bull Productbull Peoplebull Purposebull Personal Growthbull Profit potential
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
What are HER GoalsWhat are HER Goals
bull Incomebull Parties a montha weekbull Fast Start Free Jewelrybull Meet new friendsmdashget out of housebull Wants a business of her own
Focus on what she wants out of her business and how you can help her be successful
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Help her Schedule HerHelp her Schedule Her First 30 Days First 30 Days
bull Party nightsmdashwhen will she do showsbull Time blockingmdashset aside time for her bizbull Officephone hoursmdashwhen are you
availablebull Schedule a weekly coaching callbull Team meetings amp Eventsmdashget her there
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
SHE NEEDS A MINIMUM OF SHE NEEDS A MINIMUM OF
SIXSIX SHOWS ON HER SHOWS ON HER CALENDAR BEFORE HER KIT CALENDAR BEFORE HER KIT
ARRIVESARRIVES
WHYWHY
CHECK HER CALENDARCHECK HER CALENDAR
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Who will She CallWho will She Call
bull 40-in-4bull FRANKbull Make a list of everyone she knowsmdashhelp
her get started
What will She SayWhat will She Say
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
2 Become a Great Coach2 Become a Great Coach
bull -Model successbull -Create urgency to get involvedbull -Know her Goalsbull -Set Expectationsbull -Teach her to use time-effectiveness tools
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
Great Coach ContinuedhellipGreat Coach Continuedhellip
bull -Stay in touchbull Give information in small chunksbull Encourage shadowing and 3-way callingbull -Watch her Fast Start datesbull -Recognize her accomplishmentsbull -Offer weekly challenges
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
3 Maintain a Strong Personal 3 Maintain a Strong Personal BusinessBusiness
bull Book Partiesbull Hostess Coachbull Follow Recruiting Basicsbull Set Goalsbull 80 Personal20 Group
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo
CHALLENGECHALLENGE
bull Make the most of what your sponsor has to offer ndash you need her now more than ever
ldquoSuccess is not an Event Itrsquos a Process ndash and Choices are the Tools
Choose to use your influence to help yourself and othersrdquo