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Welcome to the world of
Transcript of Welcome to the world of
Welcome to the world ofWelcome to the world ofCRISIS COMMANDERCRISIS COMMANDER
The smart choice in business continuity The smart choice in business continuity management – used in over 40 countriesmanagement – used in over 40 countries
Why Crisis Commander?
Easy to use crisis management system
Cost effective – subscription based (Software as a Service)
Web based – independent of your own infrastructure
A tool for the secretariat – simplifies the work of the Secretariat (Service desk, Admin centre etc)
Logging – external timestamp, legality!
8 means of backup communication – works even if your own email system is not working
Storage place for all your contingency plans and crisis documentation – as it is stored outside your own organisation, it is always available
Delivered with 10 adoptable template plans – saves time on the creation of new plans
Automatic reminders of revisions and updates – no more plans that are obsolete!
Emergency communications
SMS
VoIP
Voicebank
Conference call
Voice notification (Text to Speech)
Fax
Crisis home page
Benefits of Crisis Commander
During a crisis or exercise– Tool to be used in the EOC– Primarily used by loggists– Emergency communication systems– Decentralised usage – mobile interface
During non-crisis times– Replaces your word processing binder– Folders to store your documentation– Engine to remind and manage updates
Basic functions
Click and continue
View all contact details
Contact details
”Rooms” to use during
a crisis
”Room” for
planning
Room for Head Office
CMT
Help function & manual
System & user name
Notify the Crisis Management Team
Choose how to notify
Notificationreceipt !
Choose contact list
to notify
Write the notification message
Send the notification
Click to start mobilisation plan
Mobilise the CM teamusing Crisis Commander
Done tasks - automaticallyl
ogged
Click to open support document
Select a meeting template
Meetings – typically held every 2 hours
The system will help you set up meeting agendas.
This is how it works...
Choose a name for the
meeting
Click “Begin a meeting”
Add text to minutes
To add a new meeting item- right click
Confirm the decision
Ingemar Holmgren
Activate contingency plansin Crisis Commander
Choose a plan template
Click a support document to get
assistance
Click “Activate a contingency plan”
Done tasks – automatically
logged!
Plans and support documents are
maintained in the Admin room
Other functions
Overview with the Control Panel in Crisis Commander
Here You get a total overview and a quick access to basic functions like adding notes to the log and searching for contacts and files.
Enter, manually, information to the
log
Excerpts from the log
Search function (contacts & files)
Complete overview of all ongoing activities. The place to manage your crisis / exercise
Functions via mobile phone
Notify the CMT and other contact lists
Mobilisation
Use contingency plans
Search in contact lists
Search for files
Send e-mail
Send SMS
Add a note to the log
Use the Forum
Quick and easy to use function for conference calls
Choose ”Contact lists” in the menu
Choose a contact list
Select the participants
Choose ”Commence phone conference” in the
drop down menu
Connecting participants
Notify the Crisis Management Team with the function for voice notication
Choose notify by Voice
Choose contact list
to notify
Write the notification message
Send the notification – your message is now translated to a voice message (text to
speech) that can be heard by the answering person
You get a notification
receipt