Welcome to the Sabic Briefing Webinar on your …...Membership App - Now available for your...

Welcome to the

Sabic Briefing Webinar on your

membership : 30BYCA000015

March 2013

1

Agenda

• Who is International SOS?

• What is your membership?

• When should you contact us?

• Q&A, learn more about how your

medical and security membership

can assist you.

2

Global Infrastructure

A network that works for you

• 27 assistance centres

• 32 clinics

• > 1 million cases

• 19,000+ medical

evacuations

• Global information

centre

• 5 regional security

centres

• 90+ languages

supported

• 73,000+ certified

providers

• 120+ million bookings

annually

3

Membership provides

• Convenient access:

• 24/7 coverage, 365 days a year offering expert advice in 70 languages

• Comprehensive, up-to-date members- only website to keep you informed

• Quality Medical Care:

• Confidential medical advice from experienced, Western-trained doctors

• Providers are credentialed by our medical staff to ensure quality treatment

• Professional Security Advice:

• Experienced regional security experts

• Providers are credentialed by our security team

• Reassurance:

• One call will immediately start the resolution of your situation – whether an emergency or routine advice

• Peace of mind:

• An experienced, culturally knowledgeable partner who operates in 70 countries available to help you

4

Stay Healthy, Safe and Secure

Use your membership when you are outside your home country if you have:

• Medical question or concern:

• “I’m ill, should I see a doctor? Where do I go?

• Medical emergency:

• “I’ve had a heart attack!”

• Safety concern: • “Is it safe to venture outside my hotel for coffee?”

• Security emergency:

• “There are rioters outside my hotel!”

• Travel Assistance:

• “I’ve been pick-pocketed.”

At anytime you need advice or assistance ….

5

How to contact International SOS

• Call us anytime, anywhere, at any of our

assistance centres around the world

• It does not cost you or your company to do

so!

Member tips:

• Always carry your

membership card and

member guide to services in

your wallet

• Add International SOS to

your mobile phone contact

list along with your

membership number

Save your assistance centre

number to your mobile now:

+ 33 155633134

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Client Name

Membership Type

Membership Number

When to contact International SOS?

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MEDIUM

VARIABLE

HIGH

EXTREME

LOW

Indicate:

• Standard of local

medical care

• Risk of serious infectious

diseases

Medical risk can vary within country

• Major cities may have lower risk

• Remote areas may have higher risk

Beware of your risk exposure Before you leave, prepare yourself

Take precautions: The higher the risk, the more precautions you

should take before and during your trip.

Pre-departure Emergency Travel or Assignment

Prepare. Educate. Acknowledge Track. Assist. Inform. Advise. Recommend. Act.

• When you call one of our 27 assistance centres, one of our experienced

staff will take your details and understand how we can help:

• Do you need vaccination before traveling to Lagos?

• Do you have to bring medicine with you?

• Disease outbreaks – what to do?

• You are flying to Mexico on a business trip. Which districts to avoid in the city?

• Your flight arrives at night in Algiers. Is it dangerous? Which taxi company using?

• Problems with road and rail infrastructure, traffic jams, poor infrastructure

• Heightened security at check points, like at airports, due to increase threats

Medical recommendation, Security Advice, Travel support

Pre-departure

Prepare. Educate. Acknowledge

Travel or Assignment

Track. Assist. Inform.

Emergency

Advise. Recommend. Act.

9

How we help your employee when he/she calls?

They will speak

with a medical

or security

expert

We will provide

information as

required and

further assistance

if needed

We will call

the company

for approval if

required

We will monitor

the medical

and/or security

case

We will take

care of the

employee until

no longer need

of our help

Travel or Assignment Pre-departure Emergency


10

Présentation Travel managers/Case_study_video_Maldives_e.wmv

Emergency

Membership App - Now available for your travellers and expatriates!

For BlackBerry, iPhone and Android.

Pre-departure Travel or Assignment

The mobile application

• Allows your business travelers and expatriates

to better use their assistance program

• Facilitates access to our service centers and our

global network of service providers

• Keeps your employees informed of the latest

developments in the area where they are staying

Download at www.app.internationalsos.com


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http://app.internationalsos.com/







12



• Country guides with medical

information and security

recommendations

• Detailed reports with analysis and

travel advice

You can access the members’ website at www.internationalsos.com or via your company intranet



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http://www.internationalsos.com/





Medical Country Guides

Find out about:

• Medical Alerts

• Pre trip medical advice

• Vaccinations

• Medical Risk Rating

• Emergency contact numbers

• Cultural Tips

• Voltage and plug information

• Weather



14

Security Country Guides

Find out about:

• Risk rating, including variations

within a country

• Country security guides and

travel guides

• Daily updates on travel security,

disruptive incidents and situational

developments

• Special incident advisories and

alerts with analysis,

recommendations and travel tips



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Pre-departure Travel or Assignment Emergency

• 24-hour world-wide information and

assistance by phone

• Real-time advice by doctors

• Routine medical concerns

• Arrange doctor visit

• Referrals

Access to vital information and assistance - Medical


16


• Emergency translations

• Help finding an embassy or help

replacing lost documents

• Cash Advances

Access to vital information and assistance - Travel


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• Routine and non-routine

security/safety questions

• Recommendations and advice about

the security situation at your

destination

• Direct support on the ground

• Flight and Hotel Bookings

• Meet and Greet services

Access to vital information and assistance - Security


18

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• Key information about events in

the first few lines

• Informative maps included

• Specific, actionable travel advice

Sign-up for Medical and Security

Alerts!

Medical and Security Email Alerts




• 24-hour worldwide response

• Hospital admissions

• Arrange an ambulance

• Pay medical fees when approved

• Monitor your condition and advise

• Doctors & security specialists

• Evacuate you to a center of medical

excellence

• Evacuate you to a safe area

• Help with your family

• Deal with a fatality

On the ground assistance when it matters most


20

Questions/Answers

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Welcome to the Sabic Briefing Webinar on your …...Membership App - Now available for your...

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