Welcome to the P&O Cruises Course;

Fly-cruises

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Fly-cruises How to take this course

March 2014

Fly-cruises

Introduction

This module is designed to give you more information about our fly-cruise

products.

The benefits of a fly-cruise:

Fly-cruising is a great option for those customers who want to go further

afield in a relatively short space of time. Taking a flight to the first destination

saves more time than sailing and once they have arrived they can cruise to

significantly more destinations than on an Ex UK sailing. In fact in a two

week cruise passengers can visit up to 11 ports.

These cruises depart during the winter months from November to March

however for 2014 P&O Cruises have a Fly-Med programme on Ventura from

March to October for customers wanting to head straight to a sunnier

climate without a long haul flight. This means Ventura will offer year-round

fly-cruising in 2014.

Fly-cruise flight options

All P&O Cruises fly cruise holidays have flights included. There are

options to ensure there is a choice that suits your customers needs.

For Exotic cruises & Ventura Fly-Med holidays your customers have

the choice if they are more independently minded we can price

these holidays on a cruise only basis so they can arrange flights and

transfers themselves.

Including the flights in the holiday cost ensures that you receive

commission for the flights and the cruise.

Ventura Fly Med

Fly Med holidays in 2014

New for 2014, Ventura will be based in the Mediterranean between late March

and October embarking on a choice of seven and fourteen night itineraries taking

passengers to explore some of the region’s most iconic cities including Rome,

Venice, Naples, Dubrovnik and Florence. These cruises have been specifically

created for those passengers who prefer a port rich holiday as there’s no need to

spend days sailing to the first destination. Instead, regional airport departures

enable passengers to hop on a plane in the UK and embark Ventura just a few

hours later in either Genoa or Venice.

Ventura will operate weekly turnarounds on a Wednesday that alternate between

Genoa and Venice.

Passengers can explore nine very different destinations in just 14 nights, or up to four

places on a seven-night cruise, including the major Italian ports of Naples, Livorno (for

Florence and Pisa) and Civitavecchia (for Rome), the old Mediterranean port of Kotor

in coastal Montenegro, Ajaccio on the island of Corsica, and, ‘Pearl of the Adriatic’,

Dubrovnik. Many of the cruises feature an overnight stay in Venice. If passengers

would like more time ashore, they can add a one to three-night city stay to their cruise

in Venice, Milan, Nice or Genoa. A cruise and a city stay combined, this flexible option

is perfect for those who love variety. Cruises will be packaged but are also available to

purchase as ‘Cruise only’.

With a 30 week programme running from late March to October 2014 we are looking

for approximately 70,000 passengers. This represents a massive opportunity for you,

the travel agent and we are looking for 70% of passengers who are new to cruising!

These itineraries are all easy to remember and contain popular

destinations that many of your customers would love to see,

all in one holiday.

NEW Fly Med holidays

The 7 night itineraries

• From late March to October-2014

• Choice of 7 and 14-night cruises

• Operating weekly turnarounds every Wednesday, alternating between Genoa & Venice

7 night itineraries:

Italy & Croatia: Genoa - Florence/Pisa (tours from Livorno) - Day at sea - Naples

- Day at sea - Dubrovnik - Morning at sea - Venice (overnight)

Italy, Greece & Corsica: Venice - Day at sea - Kotor - Corfu - Day at sea - Rome

(tours from Civitavecchia) - Ajaccio - Genoa

The 14 night itineraries

• From late March to October-2014

• Choice of 7 and 14-night cruises

• Operating weekly turnarounds every Wednesday, alternating between Genoa & Venice

14 night itineraries:

Italy, Greece & Croatia: Genoa - Florence/Pisa (tours

from Livorno) - Day at sea - Naples - Day at sea -

Dubrovnik - Morning at sea - Venice (overnight) -

Day at sea - Kotor - Corfu - Day at sea - Rome (tours

from Civitavecchia) - Ajaccio - Genoa

Italy, Greece & Croatia: Venice - Day at sea - Kotor -

Corfu - Day at sea - Rome (tours from Civitavecchia)

- Ajaccio - Genoa - Florence/Pisa (tours from

Livorno) - Day at sea - Naples - Day at sea -

Dubrovnik - Morning at sea - Venice (overnight)

Cruise only OR Cruise with flights & transfers

• Choose to let us arrange flights & transfers

• Flights from London, Birmingham & Manchester with regional flights from Birmingham,

Bournemouth, Belfast, Cardiff, East Midlands, Glasgow, Newcastle and Stanstead on

selected sailings.

7 or 14 nights

Pre and post cruise city stays

• Perfect way to extend your holiday

• City stays in Venice

• City stays are available in Genoa, Milan & Nice

Fly Med holiday Options – How to position this with your customers, 3 easy

steps

CRUISE ONLY - Your customers may wish to purchase "Cruise Only" from us and that's very easy to book. After

the cruise part is booked with P&O Cruises all you or your customer needs to do next is arrange the flights and

transfers.

Flights

Flights will be operated by a reputable carrier such Thomson Airways or Thomas Cook

Airlines.

Flights are available from three air cities for all the 2014 Mediterranean programme:

BHX – Birmingham, LON – London, MAN – Manchester.

In addition to this we can also offer flights from alternative UK regional departure

airports; Birmingham, Bournemouth, Belfast, Cardiff, East Midlands, Glasgow,

Newcastle and Stanstead on selected sailings.

What’s included in the Mediterranean fly cruise package?

- Economy class flights to/from UK, including Government fees and taxes (when

booking London, Please note that P&O Cruises will determine the airport, e.g. for

London: Gatwick or Heathrow airports may be used.)

- A P&O Cruises representative to meet passengers at their departure airport

- Group transfers between the overseas airport and ship on

embarkation/disembarkation dates

For those passengers who choose to extend their holiday by booking

one of our city stays, or explore a destination independently, we can still

take care of their flight arrangements. Just advise us of their plans at the

time of booking. Please note that if passengers decide to explore a

destination independently, transfers will not be provided: they will need

to make their own way to or from the ship on

embarkation/disembarkation day.

When travelling on our charter flights, specific seats can be pre-

purchased online from approximately 12 weeks before departure,

subject to availability. Visit www.pocruises.co.uk and select Cruise

Personaliser. When travelling on scheduled flights, it may be possible

to pre-book seats subject to each airline’s policies.

More choice for customers

• All transfers between ship and hotel are included

• Embarking guests will be met and greeted at the airport before

being transferred to their chosen hotel

• Disembarking guests will have their departure transfer from the

hotel to the airport arranged for them

• All porterage costs are included

• Breakfast included

• P&O Cruises representatives will be available on the day of

embarkation to provide advice or assistance

• Local agent in Italy or France can be contacted for help in case

of emergency

• Security of booking a package with P&O Cruises

Key benefits of booking a land package with

a Mediterranean cruise

• A mix of ‘forward-thinking’ past passengers and like-minded newcomers

• A heavy bias towards newcomers – 75%

• 35-54 years

• Couples and families

• Sun seekers

• More mainstream audience

• More geographically spread across the UK

• Multi-generational family groups

• Entertainment type – Active and Impulsive

What does the P&O Cruises Fly Med holiday

passenger look like?

Caribbean fly cruises

Caribbean fly-cruises

If there’s an ideal way to discover the islands of the Caribbean it’s on a ship.

P&O Cruises offer a wide choice of sailings in the Caribbean during the

winter months.

There are a number of fly-cruise holidays (excluding Caribbean

transatlantics) on both Azura and Ventura during the winter season from

November to March. Both ships offer 2 different cruise itineraries

All Ventura and Azura Caribbean fly-cruise holidays are 15 nights in duration

(14 night holiday and an overnight flight) and visit 9 different destinations

including the turnaround port of Barbados.

In spring 2015 Adonia will also be sailing Caribbean fly-cruises visiting some

of the lesser-frequented, smaller and more intimate Caribbean islands, two

of the world’s largest rivers; the Amazon River and the Orinoco, the

rainforests in Central America as well as the popular Caribbean destinations

of Barbados, St Maarten, St Lucia and Grenada.

Caribbean fly cruise Azura / Ventura

Grand Turk

Tortola

Grenada

Antigua St. Kitts

St. Maarten

Dominica

St. Lucia

St. Vincent Barbados

Curacao Bonaire

2014-15 Cruises

Caribbean transatlantic

Another Caribbean cruise option which includes flights is a transatlantic

holiday. This is where passengers cruise from Southampton to the Caribbean

and fly back to the UK from Barbados. Alternatively they can fly from the UK to

Barbados and cruise back to Southampton.

A transatlantic crossing is, without doubt, one of travel’s greatest adventures.

Nothing can prepare you for the feeling of being thousands of miles from land,

the sight of an uninterrupted horizon in all directions or the chance encounter

with a pod of dolphins. Even the most world-weary traveller will be stopped in

their tracks at some point during a crossing – maybe by a stunning sunset or

by the millions of stars you can see on a starry night made all the clearer for

being miles from any light pollution or by the simple realisation that earth is a

very vast place indeed.

Transatlantic sailings offer great value for money and P&O Cruises have more

choice then ever with various available sailings across 2014 and 2015.

Azura & Ventura are two of P&O Cruises largest ships in the fleet and are perfect for

transatlantic sailings offering plenty of choice and freedom. Due to the vast amount of

bars, restaurants, entertainment and pools there is something for everyone during the

sea days.

NEW Mediterranean & Caribbean Transatlantic

cruises October 2014 - Ventura

Ventura offers four relaxing transatlantic holiday options departing from Genoa or

Malaga on 15th & 22nd October 2014 for a selection of 17,18,24 & 25 night holidays.

All include flights out to Genoa or Malaga and back from Barbados.

The 17/18 night holiday begins with 3 days cruising around the Mediterranean plus a

visit to Tenerife before heading across the Atlantic Ocean where you island hop

before disembarking in Barbados.

The 24/25 night cruise visits 7 Mediterranean ports before sailing across the Atlantic

visiting 6 Caribbean Islands.

Christmas Caribbean fly-cruises

This festive season passengers can enjoy a fantastic

Christmas celebration and passengers can enjoy a

traditional Christmas dinner without any of the stress.

From magnificent Christmas trees to glittering decorations

in public areas, Christmas carols to sumptuous festive

feasts, and Santa dropping in to meet our younger

passengers; our ships and crew capture the spirit of

Christmas perfectly, no matter where in the world they are

exploring.

Christmas Caribbean fly-cruises

Extra special Christmas touches that can be found on board all P&O Cruises ships at Christmas:

• Magnificent Christmas trees

• Beautiful decorations in public areas

• Carol singing

• Sumptuous Christmas dinner, with festive souvenir menu cover

• Presents for all passengers, both young and young at heart

• Local choir and entertainers to sing off all departures

• Festive films in both on board cinemas and on in-cabin televisions

• All family-friendly ships will feature children’s parties and a visit from Santa

• Gingerbread Village, celebrating the skill of the ship’s chefs

• If the cruise sails over New Year’s Eve, passengers will be able to enjoy a party

Christmas Caribbean fly-cruises

If you have customers looking to escape to the Caribbean over Christmas

and New Year, Azura and Ventura both offer cruises during the festive

season.

Azura

2014 Christmas cruise departs 12/13 Dec – 27/28 Dec

2014 New Year cruises departs 26/27 Dec – 10/11 Jan

Ventura

2014 Christmas and New Year cruise departs 19/20 Dec – 3/4 Jan.

The Christmas and New Year cruises on Ventura sail in the school

holidays making these cruises perfect for families.

Adonia Spring Caribbean

Adonia, the smallest ship in the P&O Cruises fleet, will offer a new

Caribbean, Central and South America fly-cruise programme for the first time

in spring 2015. The port-rich programme will boast a total of 10 new

destinations for Adonia including three maiden calls for P&O Cruises; Bequia

in Grenadines, Cayenne in French Guiana and Trujillo in Honduras.

With a choice of 11 different cruise itineraries between January 4 to April 4,

2015, the programme encapsulates some of the lesser-frequented, smaller

and more intimate Caribbean islands, two of the world’s largest rivers; the

Amazon River and the Orinoco, the rainforests in Central America as well as

the popular Caribbean destinations of Barbados, St Maarten, St Lucia and

Grenada.

Adonia Spring Caribbean

The Caribbean Transatlantics

Westbound Transatlantic – 18 cruise nights Eastbound Transatlantic – 16 cruise nights

Adonia Spring Caribbean

D502 D503

D504 D505

Caribbean flights

Azura and Ventura

For the Caribbean programme P&O Cruises offer flights from London Gatwick, Manchester and Birmingham at no extra cost.

In addition passengers can fly from Glasgow, East Midlands, Newcastle and Cardiff on selected Ventura cruises for a supplement.

Adonia

We offer UK departures from London Gatwick and

Manchester*

* Flights from Manchester to Barbados may require a stop in Antigua en-route

Charter Flights for the Caribbean

Charter flights are included in the fare for our Caribbean fly-cruise holidays. Flights to join the ship(s) in Barbados normally depart the UK in the morning and arrive the same afternoon. Flights back to the UK are normally overnight.

The following is included;

• A P&O Cruises representative to meet passengers at UK departure and overseas arrival airports.

• For Economy passengers a complimentary in-flight meal.

• For Premium Economy passengers on our dedicated charter flights, complimentary in-flight meals and drinks (excluding Champagne)

• Coach transfers to/from the ship on embarkation/disembarkation dates.

• Passengers’ luggage collected from the aircraft and delivered to the cabin on arrival and transferred from the ship to the aircraft on departure.

• Check-in held on board the ship so passengers can head straight to the departure lounge for their return flight.

Caribbean cruises – scheduled flights

For passengers flying from London on Azura and Ventura Caribbean fly-

cruises P&O Cruises have purchased seats on scheduled flights in addition

to the exclusive charter flights. These flights are also included in the fare for

our Caribbean fly-cruise holidays to and from London only. Passengers’

flights will be allocated at the time of booking.

Flights to join the ship(s) in Barbados normally depart the UK in the morning and arrive the same afternoon. Flights back to the UK are normally overnight.

The following is included;

• A P&O Cruises representative to meet passengers at UK departure and overseas arrival airports.

• For Economy passengers a complimentary in-flight meal.

• Coach transfers to/from the ship on embarkation/disembarkation dates.

• When passengers are travelling on a scheduled service they will need to pass through security and reclaim their luggage on arrival.

• Passengers travelling on the scheduled flights will receive the airline standard in-flight service.

Caribbean cruises – flight upgrades

On our dedicated charter flights passengers can upgrade to a larger

more comfortable Premium seat for £249 per person return on the

2013/14 programme & £299 per person return on the 2014/15

programme.

These upgrades can be purchased at the time of booking but are

subject to availability and must be bought on a return basis (with the

exception of transatlantic crossings).

We can also quote for British Airways and Virgin scheduled flight

upgrades. Please call the Flight Department on 0845 356 0005.

Caribbean – transatlantic flights

The benefits included on a transatlantic Caribbean cruise are the same as a

roundtrip fly-cruise holiday, but also include a complimentary coach service for

passengers in one direction either to/from the ship dependent on which cruise

they have travelled on.

For passengers who sail out of Southampton and fly back to the UK, a coach

transfer can be provided on the day of embarkation from their chosen departure

airport to the port of Southampton. When passengers fly from the UK to join their

ship and sail back to Southampton, a coach transfer from the port to the

departure airport can be provided on the day of disembarkation. This will enable

the passenger to leave their car at the location they departed from with no

concerns of how to return there.

To ensure that your customers are able to take advantage of this complimentary

service, you will need to ensure this is booked at least 7 days prior to the

departure date.

On a number of charter flights passengers can upgrade to premium

economy from £149pp one-way. Subject to availability.

Pre Cruise hotel stays

If passengers are flying from London we can arrange an overnight stay prior

to the flight with Renaissance London Heathrow or Hilton London Gatwick

Airport Hotel. If passengers would like to take this option please let us know

at time of booking. Information on Manchester hotels is available on request.

Renaissance Airport Hotel located on

the perimeter of Heathrow Airport.

Double from £59pp Room only

Single from £119pp Room only

The Hilton London Gatwick is directly

connected to Gatwick airport via a

covered walkway.

Double from £49.50pp Room only

Single from £99pp Room only

Exotic fly-cruises

A taste of the exotic

With the P&O Cruises exotic fly-cruise programme passengers are able to

join our ships for part of their world cruises and these cruises are featured in

the main brochure.

In 2015 Aurora and Arcadia have 59 holidays available.

These cruises enable passengers to travel to exotic destinations across the

globe including India, the Pacific, the Orient, Australasia, South & North

America and South Africa. Cruises range from 11 to 89 nights in duration

and are available from January to April.

Depending on the passenger’s preference they are able to pay for the cruise

only allowing them the flexibility to arrange their own flights or can opt for

our P&O Cruises flight option where we arrange flights and transfers. The

brochure shows price with flights included and the cruise only deduction.

2015 World Cruise

Arcadia

2015 World Cruise

Aurora

Exotic fly-cruises

The exotic fly-cruise programme is flexible with many different options

to offer your customer to suit their needs. The programme consists of

three different types of cruise holiday.

1. Exotic fly-cruises sailing from Southampton and flying back to the

UK

2. Exotic cruises flying to join the ship and flying back to the UK

3. Exotic cruises flying to join the ship and cruise back to Southampton

Passengers can opt for peace of mind with our holidays where the fare

will include flights and transfers or passengers can arrange their own

independent flights to join the ship.

Exotic fly cruises

• Perfect if a full world cruise isn’t possible

• Available throughout all our World Cruises – simply choose

the part of the world you would like to explore

• Explore far flung destinations over just a few weeks

• Choose to stay and explore your embarkation or disembarkation

city for a few days

• Fantastic prices and the most competitive way to discover the

world

• No need to keep packing when visiting a selection of different

countries on one holiday

• Extensive shore excursion programme to explore destinations to

the maximum

• Experience all the camaraderie of a full World Cruise

Exotic fly cruises – flights

Passengers choosing the P&O Cruises flights for Exotic fly-cruises are able

to upgrade their flights through the P&O Cruises flights department. The

flights department are able to quote for flight upgrades which are

competitively priced, please call 0845 356 005.

Included in the P&O Cruises flight option;

• Scheduled economy flights to/from London including Government fees and

taxes

• All overseas transfers between the airport and ship on

embarkation/disembarkation dates

• Hotel rooms and meals where flight timings require an overnight stay either

before or after the cruise

• Regional departures are available, subject to availability.

City stay hotels

In combination with our flights, passengers

can choose to stay longer in the

embarkation/disembarkation port with the

city stays options.

Passengers can stay 1 to 3 nights at

specifically chosen hotels, all prices and

details are featured in the brochure.

Booking a city stay through P&O Cruises will

ensure the hotel is to a high standard, great

positioning for sight seeing and peace of

mind knowing passengers will be covered by

our ATOL protection.

Why book flights with P&O Cruises?

P&O Cruises understand customer service is a high priority for your clients.

When booking a fly-cruise we have ensured the process from booking to

departure is a smooth transaction for all parties.

The benefits for booking flights with P&O Cruises:

• Competitive fares

• All flights can be booked online including world cruise sectors

• City stays can be booked online

• One stop shop – all enquires under one umbrella

• Transfers between airport and ship on embarkation/disembarkation

• Security of booking a package with P&O Cruises

• Hassle free booking

Fly-Cruise

Review

Congratulations!

You have completed the ‘Fly-cruise’ course material.

Please review a few of the key points below.

• The P&O Cruises fly-cruise programme includes Mediterranean, Caribbean,

Caribbean Transatlantic and Exotic fly-cruises.

• Ventura will be deployed in the Mediterranean from March to October offering

seven & 14 night fly cruises.

• Caribbean fly-cruises are either ‘transatlantic’ sailings, where passengers

cruise one way and fly the other or are cruises with return flights to Barbados.

• Exotic & Mediterranean fly-cruises have an option for passengers to book

‘cruise only’ and independently source their own flights and transfers.

• There are three options for Exotic fly-cruises; sail from Southampton and fly

back to the UK, fly from the UK and sail back to Southampton or fly both ways

but from different embark and disembark destinations.

• For Exotic & Fly-Med holidays passengers can extend their cruise with one to

three nights stays.

Fly-Cruise Overview