Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot...

61
Welcome to the Management Liability Insights Conference! @Advisen

Transcript of Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot...

Page 1: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Welcome to the

Management Liability

Insights Conference!

@Advisen

Page 2: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Welcoming Remarks

David Bradford

President, Research & Editorial Division

Advisen

Page 3: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Leading the way to smarter and more

efficient risk and insurance communities,

Advisen delivers:

the right information into

the right hands at

the right time

to power performance.

Page 4: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Thank you to our Sponsors

Page 5: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

For more information about subscriptions

contact Jim Delaney at [email protected]

Page 6: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Opening Remarks

Phil Norton

Vice Chairman, Midwest Region

Arthur J. Gallagher

2015 Conference Chair

Page 7: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

© 2013 ARTHUR J. GALLAGHER & CO.

Advisen D&O Conference

May 19, 2015

Phil Norton, Ph.D.

Vice Chairman I Managing Director Gallagher Management Liability

Practice [email protected]

312.803.7429

Management Liability Practice

Page 8: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

© 2013 ARTHUR J. GALLAGHER & CO.

8

Lag Kills

Page 9: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

© 2013 ARTHUR J. GALLAGHER & CO.

9

Lag Kills can be Good?!!

Page 10: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

© 2013 ARTHUR J. GALLAGHER & CO.

10

Capacity is Important

Page 11: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

© 2013 ARTHUR J. GALLAGHER & CO.

11

Capacity is Important RULES !!!

Page 12: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

© 2013 ARTHUR J. GALLAGHER & CO.

Types of Capacity to Consider • Classic Capacity • Newer Capacity • Rejuvenated Capacity • Evolving Capacity • Niche Capacity • Impaired Capacity – just kidding! • The Capacity of the D&O Plaintiffs bar in terms of

D&O class actions per year

12

Page 13: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

© 2013 ARTHUR J. GALLAGHER & CO.

13

0.00%

1.00%

2.00%

3.00%

4.00%

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

Tracking Relative Frequency of D&O Class Action Lawsuits

% of Companies Sued

% of Listed Companies with D&O class actions

0

200

400

600

800

1000

1200

1400

1600

1800

2008 2009 2010 2011 2012 2013 2014

Tracking Total D&O Actions w/o M-O

Non-Merger Objection D&OClaims

Source: Advisen

0

50

100

150

200

250

300

19

96

19

97

19

98

19

99

20

00

20

01

20

02

20

03

20

04

20

05

20

06

20

07

20

08

20

09

20

10

20

11

20

12

20

13

20

14

Tracking D&O Class Actions since PSLRA

Federal Filings

Source: NERA; 2014 Forecast

Is big money frequency flat? Are D&O claims on an overall basis flat – or actually decreasing?

D&O Frequency – Improving?

Page 14: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

© 2013 ARTHUR J. GALLAGHER & CO.

14

75

100

125

150

175

200

2006 2007 2008 2009 2010 2011 2012 2013 2014

50th

Larg

est

Cla

im (

$M

) -

Last

8 y

ears

Settlement Year

D&O Mega Claim Severity - rising or about to show improvement?

Advisen & Gallagher data

0

10

20

30

40

50

60

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

Settlement Cost ($M)

Comparing Avg D&O Settlements to Median Cost

Average

Median

Source: NERA 2014 D&O Report

So what’s the deal with D&O Severity? Are we seeing a lag affect from settlement of Credit Crisis Claims that are about done now, replaced by M&A claims of unknown value? Good News?

Are D&O Severity Increases Abating?

Page 15: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

© 2013 ARTHUR J. GALLAGHER & CO.

Foreign Local D&O Placements Will Not Be Discussed • Ok – at least not on purpose, but you never know what is really emerging …

Page | 15

Germany

Japan

Brazil

France

United Kingdom

Australia

China

Canada

South Korea

Spain Switzerland

Italy

Russia

Romania

Ireland

Argentina

Netherlands

India

Mexico

South Africa

Czech Republic

Sweden

Hong Kong

1.00

2.00

3.00

1.00 2.00 3.00 4.00 5.00

Reg

ula

tory

Ris

k

Business Risk

Foreign Country Local Policy Risk Assessments

Germany

Japan

Brazil

France

United Kingdom

Australia

China

Canada

South Korea

Spain

Switzerland

Italy

Russia

Romania

Ireland

Argentina

Netherlands

India

Mexico

South Africa

Czech Republic

Sweden

Hong Kong

Page 16: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

© 2013 ARTHUR J. GALLAGHER & CO.

Cyber Risk Mitigation is Emerging – Even for D&O

Page 17: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Keynote Address

Michael Rice Chief Executive Officer of the U.S. Specialty Division

JLT

Page 18: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

The Headlines from the

Executive Risk Network

Rebecca Bole SVP, Research & Editorial Division

Advisen

Page 19: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

For more information about subscriptions

contact Jim Delaney at [email protected]

The Headlines from the Executive Risk

Network are available to members of the Executive Risk Network only.

Page 20: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

D&O Issues for 2015

@Advisen

Page 21: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

D&O Issues for 2015

Wayne Borgeest Partner, Kaufman Borgeest & Ryan LLP

Moderator

Page 22: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

• Wayne Borgeest, Partner, Kaufman Borgeest & Ryan

(Moderator)

• Lynn Ambrose, Client Services Executive, Hylant

• John Burkhart, SVP, Head of Public Company

Management Liability, QBE

• David Kistenbroker, Partner, Dechert LLP

D&O Issues for 2015

Page 23: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

D&O Issues for 2015

Page 24: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Break

Coming up – “EPLI”

@Advisen

Page 25: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Thank you to our Sponsors

Page 26: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

EPLI

@Advisen

Page 27: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

EPLI

Stacy Paquet SVP, Management Liability

OneBeacon Professional Insurance

Moderator

Page 28: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

ADVISEN:

Employment Practices

Liability

Management Liability Insights Conference

Allegro Hotel - Chicago 05.19.15

Page 29: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Speakers

Stacy Paquet, Senior Vice President,

Management Liability, OneBeacon Insurance

Group (Moderator)

Gina Cornick, Vice President, AIG

Thomas Deer, Lawyer, Ogletree Deakins

Laura Zaroski, Esq., VP of Management,

Professional & Cyber Liability, Socius Insurance

Services

Page 30: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Agenda

Key Changes in EPLI marketplace in the last 2

years

Frequent sources of EPLI claims, including

Illinois specific exposures

EEOC’s Impact and Focus Areas

Other Developing EPLI Exposures

EPLI Buying and Coverage Trends

Top 5 EPLI Tips for Risk Managers

Page 31: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

EPLI Marketplace Shifts

Pricing increases

Retention increases

Capacity/Underwriting changes

Page 32: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Pricing--Hardening Market

Hard markets are defined by rising prices

and decreased availability

◦ Challenging venues

◦ Major cities

◦ Specific Sector/Industries

Page 33: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Pricing--Retention Trends

Pressure to increase retentions

◦ Carriers losing D&O market share from

increased competition now targeting EPL to

replace lost revenues,

◦ Venue and industry dictate.

◦ Split retention for class/mass actions and

California claims has been a workable

compromise.

◦ Separate retentions for high wage earners

(professionals – doctors, lawyers, etc.)

Page 34: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Underwriting & Capacity

Venue

Size

Loss History

Industry-- Challenging Risk Classes

Page 35: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Underwriting-- Industry

Challenging Risk Classes ◦ Real estate accounts

◦ Healthcare accounts

◦ Restaurant/retail

◦ Car dealerships

◦ Sports and athletic associations

◦ High rate of non exempt employees

◦ Country Clubs

◦ Educational Institutions

Page 36: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Claims Trends

Typical EPL Claims

Fee Shifting

Counsel Selection

Late Reporting/Notice

Settlement

Illinois Specific Trends

Page 37: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Claims Trends– Typical Claims

Claims from Employees ◦ Wrongful termination

◦ Harassment

◦ Discrimination

◦ Wage & Hour Claims Over 50% of all Employment claims have a wage & hour

component.

◦ Retaliation / Whistleblower

Claims from others ◦ 3rd party coverage (harassment & discrimination

from non-employees)

Page 38: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Claim Trends - Fee Shifting: Usually most significant component of

settlement expenses in single plaintiff cases

Drives Settlement (cost benefit analysis)

Can be most expensive part of claim (Ex.

ADA claims)

Page 39: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Claims Trends - Late Claim

Reporting

Timely reporting of a claim is a condition precedent to coverage.

Many employers don’t realize that a demand letter or an e-mail can be a “claim”.

Many employers hope to resolve the matter inexpensively or informally directly with the claimant.

Still other employers hope to resolve the matter at the administrative level on their own.

Page 40: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Claim Trends—Oldies But Goodies

Choice of counsel and defense counsel

rates.

Consent to handling EEOC charges in-

house.

Page 41: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Claim Trends – Illinois

IL Human Rights Act – Pregnancy

Accommodation

IL “Ban the Box”

Page 42: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Behind the Scenes at the EEOC

What’s Hot? Strategic Enforcement Plan

of 2012-2016

◦ Nationwide Charges and Claims Investigation

◦ Systemic Discrimination

◦ Other Areas of Focus for the EEOC

Page 43: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

EEOC– What’s Hot

Fiscal Year 2014 (ended Sept. 30,

2014):

Every year 200,000 individuals contact the EEOC about filing a charge of

discrimination

88,778 new EEOC Charges filed

Down 5,000 from FY2013

Down from high of 99,900 in FY2010, 11, and 12

87,442 Pending Charges resolved

Page 44: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

EEOC– What’s Hot

20072008 2009 2010 2011 2012 2013 2014

0

20,000

40,000

60,000

80,000

100,000

EEOC Charges Nationwide by FY

Page 45: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

EEOC – What’s Hot

Fiscal Year 2014 (ended Sept. 30, 2014):

Claim Investigation process

The EEOC is developing systems that will allow the ability to check

status of charge on-line, upload documents, provide on-line

scheduling of meetings with investigators, and transform the existing

paper process into a fully digital charge system.

These technology projects will reduce calls and wait times for

charging parties and respondents seeking information, and will

reduce agency staff time on administrative tasks.

Page 46: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

EEOC – What’s Hot

Other Areas of Focus for the EEOC:

Confidentiality clauses in severance agreements

Background Checks/Credit checks

Wellness plans

Religious Attire in the workplace

Low wage earners

Interns

Page 47: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Impact of the NLRB

Ambush elections

Handbooks/policies

Joint Employment/Franchisors

Page 48: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Buying Trends

Who’s buying EPLI?

Limits, Terms and Options Available

Retentions

Coverage offerings

Risk management services

Page 49: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Coverage Trends

Wage & Hour

Immigration

Social Media

Employee Privacy

Cyber Endorsement

Bullying

Page 50: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Coverage--Immigration

IRCA: Immigration Reform and Control

Act of 1986

◦ Required employers to attest to their

employees' immigration status;

◦ Made it illegal to hire or recruit illegal

immigrants knowingly

◦ Coverage: Sublimit available?

Page 51: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Coverage--Social Media

Social Media Endorsement or coverage

under EPLI form?

Impact of the National Labor Relations

Board:

◦ Social media policies should be narrowly tailored

◦ Review employer policies and procedures that

“chill” protected concerted activity under Sec. 7

◦ Look closely at whether the employer’s policies

violate the NLRA

Page 52: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Coverage--Employee Privacy &

Cyberliability

Employee Privacy

Cyberliability endorsements

◦ Coverages:

Third party claims made for damages

First party loss – forensic investigation

Breach Mitigation Expense – notification & credit

monitoring

Electronic Media Liability coverage

Page 53: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Coverage--Bullying

Bullying statutes introduced in 28 states- none in effect ◦ Workplace Bullying Institute

California new law effective January 1, 2015– AB2053 ◦ Employers in CA with greater than 50

workers must include lessons on anti-workplace bullying during state mandated sexual harassment training for supervisors every 2 years.

Page 54: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Tips for Risk Managers

Back to the Basics

◦ Handbooks/Policies

◦ Training (ADA/FMLA/Harassment)

◦ Wage Statements/Pay Practices

◦ Worker Classification

◦ Contingent Workers/Joint Employment

Page 55: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

EPLI

Page 56: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Emerging Risks

Ahead to 2025

@Advisen

Page 57: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Emerging Risks – Ahead to 2025

Tony Galban SVP & Global D&O Product Manager,

CSI Underwriting, Chubb

Moderator

Page 58: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

• Tony Galban, SVP & Global D&O Product Manager,

CSI Underwriting, Chubb (Moderator)

• Dan Fortin, SVP, Executive & Professional Lines,

Berkshire Hathaway

• Carolyn Rosenberg, Partner, Reed Smith LLP

• Kathy Schroeder, Sr. Director, Global Risk Management,

Office Depot, Inc.

• Greg Spore, Managing Director, Marsh FINPRO

Emerging Risks – Ahead to 2025

Page 59: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Emerging Risks – Ahead to 2025

Page 60: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Closing Remarks

& Lunch

@Advisen

Page 61: Welcome to the Management Liability Insights Conference! · 5/19/2015  · EEOC – What’s Hot Fiscal Year 2014 (ended Sept. 30, 2014): Claim Investigation process The EEOC is developing

Thank you to our Sponsors