Welcome to the Hellmann F.A.M.I.L.Y

OUR GUIDELINEOur Corporate DNA - FAMILY

irst, people first

ll about the customers, always

aking it work better, everyday

nnovation and entrepreneurship

ive sustainability

ou and Me!

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The core of who we are resides in the fact that we have always been and remain to this day a family owned company...

History (key milestones)

4th generation family owned

1871 Founded by Carl Heinrich Hellmann in Germany

1960 Opening of a new headquarter branch in Osnabrück, Germany

1976 Hellmann is founding partner of DPD parcel service

1982 First Asian office opens in Hong Kong, followed by offices

throughout Asia

1987 Operations start in Australia, New Zealand, Canada

1988 Operations start in Mexico, US and South America

1992 The network expands into Eastern Europe

2002 Operations start in Abu Dhabi and Dubai/Jebel Ali

2006 Operations start in Belgium (Antwerp and Brussels)

Hellmann in Belgium2006 : Operational Start on December 1st

2007 : Licensed Forwarder in March

2007 : Regulated Agent in April

2007 : ISO 9001:2000 certified in June

2007 : IATA licenced in August

2011 : Winner Safmarine Hercules Trophy and the “Coolest Team”

2012 : Winner Maritime Hercules Trophy of the “Kindest Team”

2013 : Trends Gazellen nomination for Medium Sized Companies

443 Offices in 157 Countries

Hellmann’s Exclusive Network

Global PresenceAfghanistan

AlgeriaAngola

ArgentinaArmenia

AustraliaAustria

AzerbaijanBahrain

BangladeshBelarus

BelgiumBeninBolivia

Bosnia + HerzegovinaBotswana

BrazilBulgaria

Burkina FasoBurundi

CameroonCanada

Central African RepublicChad

ChileChina

ColombiaCongo Democratic Republic

Congo RepublicCosta Rica

CroatiaCuba

CyprusCzech Republic

Denmark

Djibouti, Republic of

Dominican RepublicEcuador

EgyptEl Salvador

EstoniaFiji Islands

FinlandFrance

GabonGeorgia

GermanyGhana

Grand Cayman BWIGreat Britain

GreeceGuam

GuatemalaGuinea

HaitiHonduras

Hong KongHungary

IcelandIndia

IndonesiaIran

IraqIreland, Northern

Ireland, Republic

Israel

ItalyIvory Coast

JamaicaJapan

JordanKazakhstan

KenyaKuwait

Kyrgyzstan, Republic ofLatvia

LebanonLibya

LithuaniaMacau

MacedoniaMadagascar

MalawiMalaysia

Maledive IslandsMali

MaltaMauritius

MexicoMoldova

MongoliaMorocco

MyanmarNamibia

Nepal

Netherlands

Netherlands AntillesNew Zealand

NicaraguaNiger

NigeriaNorfolk Islands

Northern Mariana IslandsNorway

OmanPakistan

PanamaPapua New Guinea

ParaguayPeople Republic of China

PeruPhilippines

PolandPortugal

Puerto RicoQatar

RomaniaRussia

RwandaSaudi Arabia

SenegalSerbia

SingaporeSlovak Republic

Slovenia

Somalia

South AfricaSouth Corea

SpainSri Lanka

SudanSweden

SwitzerlandSyria

TahitiTaiwan

TajikistanTanzania

ThailandTogo

Trinidad and TobagoTunisia

TurkeyTurkmenistan

UgandaUkraine

United Arab EmiratesUnited Kingdom

United StatesUruguay

UzbekistanVanuatu

VenezuelaVietnam

YemenZambia

Zimbabwe

▪ 10.300 employees worldwide

▪ Turnover 2.58 bn Euro

▪ 15,22 million shipments

▪ 221 own branches in 54 countries

▪ Network: 19.300 employees in 443 branches in 157 countries

Facts and Figures (2012)

Why Hellmann?

Jost Hellmann Klaus Hellmann

� Accessibility: easy to contact or involve management.

� Commitment: customer driven, collaborative and flexible.

� Competitiveness: regional and global carrier negotiations with

Tier-1 program and dedicated Air & Sea Product Teams.

� Partnerships: loyal family company with a global reach,

professional and supportive, looking for long term partnerships with customers and suppliers, caring for your business.

� Quality: Reliability, pro-activeness and quality in services, aiming for continuance improvement and increased efficiency.

� Solutions & VAS : specializations in certain industries where

we provide added value services.

� Visibility: State-of-the-art IT solutions from web-based

tracking & tracing up to full supply chain control and monitoring.Jost Hellmann Klaus Hellmann

Products, Services and Industry Solutions

F.A.M.I.L.Y. > Innovation & Entrepreneurship: Solutions & VAS

eChain - IT solution for Supply Chain Management, Packing & Load Optimzation,...

AirfreightSeafreight

Air/SeaFCL/LCL

IntermodalCustoms

WarehousingDistribution

Consolidation

VAS

EDIIT Solutions

SupplyChain

Management

Portfolio

Industry solutions : Automotive, Chemicals, Fashion, Healthcare, Projects,

Perishables, Renewable Energy, Marine Solutions

SustainabilityOur focus: sustainable development

� Quality Management - DIN EN ISO 9001:2000

since 1992, 136 locations certified worldwide

� Additional Certificates:

� HACCP – for the food production Industry

Air Freight ProductKeeping you ahead around the clock and around the world

▪ Consolidation service regularly scheduled to and from all

major airports (BRU)

▪ Next Flight Out service incl. hand carry

▪ Time definite guaranteed services:

▪ Airport to Airport

▪ Door to Door

▪ Deferred programs for price sensitive cargo

▪ Full and part charter programs

▪ Customs Brokerage & fiscal representation(Please ask us about this unique service with great benefit for importers)

▪ Price offers within 24h

Preferred Carriers

▪ Lufthansa Cargo

▪ Martinair

▪ Emirates

▪ Qatar Airways

▪ British Airways

▪ American Airlines

▪ United Airlines

▪ Air Canada

▪ Cathay Pacific

▪ Polar Air Cargo

▪ Iberia

Sea Freight Product Benefit from strong ties spanning all seven seas

▪ Bonded NVOCC (Pelorus Ocean Line)

▪ FCL and LCL program

▪ Project cargo

▪ Customs Brokerage & fiscal representation(Please ask us about this unique service with great benefit

for importers)

▪ Carrier Management

▪ Time Sensitive Solutions

▪ All Water

▪ Sea/Rail

▪ Sea/Truck

▪ Sea/Air

▪ Deliveries to ports, container yards & door-to-door

Preferred Carriers

▪ Hapag Lloyd

▪ Safmarine

▪ K-Line

▪ Hamburg-Sud

▪ CMA-CGM

▪ CSAV

▪ ZIM

▪ Hanjin

▪ Maersk

▪ MOL

▪ CSCL

▪ MSC

Customer Solutions & Business Process Management

EDI

IntegrationOrder

Monitoring

Public

tracking

Shipment

Online

Controlling

the supplychain

Information along the Supply ChainWe provide different services to our customers

Hellmann

eChain

� Tracking & tracing

� Purchase order monitoring

� Deviation monitoring

� Access right control through user groups

� Document archiving

� Event history

� Document exchange

� Real-time status updates

� Download to Excel or PDF

� Contact lists

� Monitoring reports

HIT Portal Hellmann Information Tool

Volume Report

• Volume analysis by mode of transport

• Volume analysis by lane

• Volume development trends by month, by lanes, by

transportation mode

Performance Reports

• Transit time analysis by mode, by lane, by month, by quarter.

• Delay analysis by responsible party, e.g. Shipper, Carrier,

Consignee, Force Majeure, or Hellmann lanes, by transportation

mode

Invoice Reports

• Analysis of transportation cost by mode,

by lane, by month, by quarter;

• Analysis of charges: BAF, fuel, handling, freight, Customs

clearance, etc

HIT Reporting and Statistics

� By linking the ERP system of our customer

with our global Transport Management Platform “Hellogic” we synchronize the

processes on both ends

� Different data with a different content can be

exchanged

� We support international standards like ANSI.X12, EDIFACT or XML

� This improves the overall quality and efficiency

of the process as we work with the original data of our customer and have a direct link

EDIElectronic Data Interchange

Who we are

Hellmann Healthcare Logistics (HHL)

is a vertical segmented organization within

Hellmann Worldwide Logistics dedicated to

the Healthcare and Life Science Industry.

Our Focus...

� Environment

Limits, Times & Transportation

� Equipment & Facilities

Infrastructure, Innovation & Validation

� Compliance & Processes

Regulatory Know-How, Standards & Transparency

� People

Knowledge, Training & Expertise

Hellmann Healthcare...‘Providing solution to all segments…’

PHARMACEUTICALS BIO-TECHNOLOGY MEDICAL DEVICES

LIFE SCIENCE INDUSTRY

CONSUMER

HEALTHCARE

PRODUCTS

Our Service Portfolio

Transport &

Distribution

Transport &Distribution

Packaging Solutions

Packaging Solutions

Supply Chain

Design

Supply Chain

Design

Regulatory

Compliance

Regulatory Compliance

Global Life Science Account

Team

Global Life

Science Account

Team

Warehousing &Regional Hubs

Our Quality

Compliance first -

‘The integrity of product is paramount’

� Regulatory Compliance

� GDP / GMP compliant global Healthcare Logistics Quality

Management System based on

� PIC/S Guide to GMP for Medicinal Products

� Chapter 9 US FDA 21 CFR 210 & 211,

� WHO GSP

� EU 94/C 63/03

� CAPA, Deviation Reporting and Change Control Processes

� Cold Chain Management Guidelines

� Anti-Counterfeit & Security Initiatives

Global Healthcare Logistics Structure..‘Working with and for our customers…’

HHL

Global Director

HHL Key Account

Americas

HHL Key Account

EMEA

HHL Key Account

F.East / Oceania

Hellmann Healthcare Logistics Customers

HHL Centres of Excellence - Operations

Industr

y S

pecia

lists

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are

housin

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Regula

tory

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ackagin

g -

Global

Quality

Manager

Project

Management

Hellmann Healthcare Logistics...‘Global Footprint – Life Science Facilities…’

Pharma compliant warehouse /

transhipment facilities operated by the Hellmann Network

Bogotá, Colombia

Lisbon, Portugal

Melbourne, Australia

Dubai, UAE

Strategic Partners for Warehousing &

Distribution of Life Science Products

Düsseldorf , Germany

Mumbai, India

Sydney, Australia

London, United Kingdom

Auckland, New

Zealand

Qual i ty Aw ard

Case study

Middle East Healthcare HUB

‘Bringing you closer to your customers’

� Ideal geographic location in the heart of the GCC region

� State of the art warehouse

� In Operation since 2009

� High-tech design and build out

� Designed and constructed specifically to provide

warehousing services to the Healthcare and Life

Science Industry

� Located in the Free Trade Zone within the new Dubai

Logistics City (DLC)

� Flexibility, as independent of wholesalers

Our Quality...Middle East Healthcare HUB

Compliance first -

‘The integrity of product is paramount’

� Regulatory Compliance

� GDP/GMP compliant HHL Quality Management System based on

� PIC/S Guide to GMP for Medicinal Products

� FDA CFR 21 Part 820, 201 & 211

� UAE MoH GS&DP

� UAE Ministry of Health certified

� Licensed to store and wholesale of pharmaceutical products

� Licensed to operate in the FTZ

� ISO 9001:2008

Qual i ty Aw ard

Key Features...Middle East Healthcare HUB

‘Bringing you closer to your customers’

� 100,000 sqft Warehouse

� Multi-user facility

� Temperature & Humidity controlled storage areas

� 2 - 8 Co: 600 pallet positions

�15 - 25 Co: 9,000 pallet positions

� CCTV and 24/7/365 Security Control

� Fire Alarm & Fire Fighting System

� Bonded Facility

� On-Site Pharmacist

� Designated Quarantine Area

Qual i ty Aw ard

Key Services...Middle East Healthcare HUB

‘Bringing you closer to your customers’

� Warehousing Services for

� Pharmaceuticals

� Hazardous Goods

� Drugs of Addiction

� Medical Devices

� Consumer Healthcare Products

� Marketing Material

� Inventory Management

� Purchase Order Management: Batch / Serial No.,

Expiry Date etc.

Thinking ahead, moving forward…TOGETHER!

Hellmann Worldwide Logistics NV

Airfreight BranchBrucargo Building 725

1931 Zaventem,Belgium

Tel.: +32/(0)2.254.29.00Fax: +32/(0)2.254.29.50

Hellmann Worldwide Logistics NV

HQ Belgium / Seafreight BranchAnkerrui 18 – 3rd floor

2000 Antwerp,Belgium

Tel.: +32/(0)3.202.32.50Fax: +32/(0)3.202.32.60