Welcome to the GMs MEETING 2013 Red Sea 08.01.13 & Sinai 15.01.13.

Welcome to the

GMs MEETING

2013

Red Sea 08.01.13 & Sinai 15.01.13

AGENDA

1. Objectives/Goals2. Standards implementation3. Upcoming standards4. Trials and projects5. Safety6. Savings7. Best practices8. GMs questions

1 - OBJECTIVES/GOALS

The items in yellow are compulsory, the other ones to be adjusted between HM/GMs and Area/Regional Managers before review and approval of Mr. Alaa

2 - STANDARDS IMPLEMENTATION

For a Hotel Managing Company, the standards are (after our employees) the second most important assets. If we use them as we have worked them all together out, we will permanently adjust them to the market and so adjust/improve our operation.

Not everywhere are the standards reaching our employees and even the Dep. Heads.

The GMs is responsible to forward it to the Dep. Heads and the Department Heads to his Supervisor and Employees.

Make sure that standards are a part of an handover to a new Hired Dep. Head

The standard implementation sheet is for you to review the progress of the operational departments on the standards as they are described and not as the Department Head interpret them

3 - UPCOMING STANDARDS

To push the implementation of our standards down to each employees, we have created with Jaz Mirabel Beach a main restaurant operating manual (with all the basic information and service standards). This manual will be adjusted to a la carte restaurant and key outlets.

THIS YEAR MAIN FOCUS IS NEXT TO FOOD TASTE AND VARIETY, THE IMPROVEMENT OF ALL F&B SERVICES and OFFERS

Further Upcoming standards:• Vok and tepaniaki dishes for main buffet• Housekeeping room cleaning procedure with linen cleaning code• Adjusted bottled bath amenities

4 – TRIALS AND PROJECTS

New projects and trials

• Low washing chemicals for central laundries as of Feb. 2013• Oil filter machine for deep fryer• Local convection oven for increased kitchen production efficiency and less

weight reduction • Waffles pots for jam and portion buffet• Group standards software recipe• Repair and Maintenance Software

And any project you may like to initiate or run

5 - SAFETY

Now please welcome

Mr. Alan Zering

Board Director/Vice Chairman CheckSafetyFirst Eastern Mediterranean, Middle East and Africa

5 - SAFETY

5 - SAFETY

Almaza Hurghada Makadi Marsa Alam Sinai Upper Egypt / Great Cairo

2008 72 31 52 54 59 53

2009 73 56 74 73 76 60

2010 77 64 78 72 72 63

2011 81 73 79 73 77 69

2012 82 72 74 71 77 70

5

15

25

35

45

55

65

75

85

95

FoodCheck Benchmark (2008 - 2012)

Axis Title

5 - SAFETY

FoodCheck - Most Comman Tasks Generated in 2012 Per Area Per Question CategoryGateway Question Category Question No. Of Tasks

AlmazaDocumentation

Information on potential food allergens are clearly displayed and listed2Thermometers are regularly calibrated and adequate records are maintained

The cleaning schedule contains sufficient detailInfrastructure Chilled food is being held below 5 °C 8

Processing Containers and utensils are being satisfactorily disinfected after use 17

HurghadaDocumentation Procedures are in place to ensure products are recalled from sale/use where necessary to ensure food safety 13Infrastructure The structure of the buildings and food rooms is suitable and sound throughout 97


MakadiDocumentation Hazard Analysis records are being completed 12Infrastructure The structure of the buildings and food rooms is suitable and sound throughout 117

Processing Food is protected from foreign body contamination 62

Marsa AlamDocumentation

Documented cooking methods11

Good pest control procedures are followed and contractor visits are checked and recorded satisfactorilyInfrastructure Suitable facilities are provided for washing and disinfection of food and equipment 70


SinaiDocumentation Good pest control procedures are followed and contractor visits are checked and recorded satisfactorily 43Infrastructure The structure of the buildings and food rooms is suitable and sound throughout 114

Processing Plant and equipment is clean 116

Upper Egypt / Great CairoDocumentation Supplier audits undertaken/records kept 25Infrastructure Equipment is in good condition 44

Processing Plant and equipment is clean 37

5 - SAFETY


2008 47 10 19 18 30 13

2009 60 24 43 41 63 33

2010 83 58 66 63 63 47

2011 77 73 72 70 73 53

2012 80 73 74 74 73 61

5152535455565758595

AquaCheck Benchmark(2008 - 2012)

Axis Title

5 - SAFETY

AquaCheck - Most Comman Tasks Generated in 2012 Per Area Per Question Category

Gateway Question Category Question No. Of Tasks

Almaza Documentation In conclusion, records content is correct and updated. 4

Hurghada Documentation

Cold water has an automatic disinfection system that allows guarantee water for human consumption. 12

Filtration system and water treatment (including disinfection) is correct, using automatic dosage of all chemical additives. 12

The income to the main water tank is protected with a filtration system accomplishing standards or current legislation. 12

Makadi Documentation

Filtration system and water treatment (including disinfection) is correct, using automatic dosage of all chemical additives. 35

Cold water has an automatic disinfection system that allows guarantee water for human consumption. 35

The income to the main water tank is protected with a filtration system accomplishing standards or current legislation. 35

Marsa Alam Documentation Cold water has an automatic disinfection system that allows guarantee water for human consumption. 25

Sinai Documentation Cold water has an automatic disinfection system that allows guarantee water for human consumption. 42

Upper Egypt / Great Cairo Documentation Materials that made up the installation are appropiate and compatible with the distribution of potable water. 16

5 - SAFETY


2008 0 0 0 0 0 0

2009 58 32 38 20 41 45

2010 88 48 73 49 63 46

2011 91 65 80 68 86 69

2012 91 71 75 73 78 62

5152535455565758595

FireCheck Benchmark(2008 - 2012)

Axis Title

5 - SAFETY

FireCheck - Most Comman Tasks Generated in 2012 Per Area Per Question Category

Gateway Question Category Question No. Of Tasks

Almaza Documentation

Have your staff received fire safety training?

3Are weekly fire safety checks conducted and recorded?

Are fire drills regularly conducted and recorded?

Hurghada Documentation

Are fire warning and detection systems suitable for guests with special needs?

4Are procedures in place to ensure that escape routes are viable for those with special needs?

Where extensive catering equipment is in place the cooking area should have some form of automatic fire suppression system?

Makadi Documentation Are fire warning and detection systems suitable for guests with special needs? 17

Marsa Alam Documentation Are the extinguishers suitable for the purpose? 11

Sinai Documentation Are suitable handrails available on stairways to assist guests during an escape? 9

Upper Egypt / Great Cairo Documentation Where necessary are escape routes and exits, the location of firefighting equipment and emergency telephones indicated by appropriate signs? 7

5 - SAFETY


2008 0 0 0 0 0 0

2009 74 48 52 58 68 55

2010 86 60 78 60 75 65

2011 91 71 83 69 89 75

2012 89 74 80 74 78 71

5152535455565758595

SafetyCheck Benchmark(2008 - 2012)

Axis Title

5 - SAFETY

SafetyCheck - Most Comman Tasks Generated in 2012 Per Area Per Question Category

Gateway Question Category QuestionNo. Of Tasks

Almaza Documentation

Are there any other issues / comments relevant to the safety of guests at the hotel? If YES please state these.

4Does the hotel have a food safety system (HACCP)?

Does the hotel have a sprinkler system?

Do all walkways, corridors and stairways have secure handrails available where there is a change in level?

Hurghada DocumentationAre disabled facilities advertised actually available and functional? (e.g. Disabled rooms, Hearing induction loops, Disabled lifts)

4Does the hotel have a sprinkler system?

Makadi Documentation Does the hotel have a sprinkler system? 19

Marsa Alam Documentation

Is the water used for food preparation treated to acceptable standards for human consumption?

12Does the hotel have a sprinkler system?

Do all walkways, corridors and stairways have secure handrails available where there is a change in level?

Sinai Documentation Does the hotel have a food safety system (HACCP)? 21

Upper Egypt / Great Cairo Documentation Is emergency lighting available in all areas? 6

5 - SAFETY


2008 0 88 79 90 94 63

2009 94 88 94 97 94 92

2010 93 85 89 78 84 87

2011 0 88 85 77 86 63

2012 88 83 84 78 78 83

5152535455565758595

Microbiology Benchmark For Food Samples(2008 -2012)

Axis Title

5 - SAFETY


2008 0 100 71 92 88 50

2009 78 50 84 75 75 75

2010 87 67 81 85 78 59

2011 0 83 89 64 80 100

2012 86 89 89 92 76 63

5152535455565758595

Microbiology Benchmark For Surface Swab Samples(2008 -2012)

Axis Title

5 - SAFETY


2008 0 50 97 100 100 100

2009 96 76 94 93 95 100

2010 96 92 93 92 98 98

2011 0 92 94 100 94 100

2012 100 94 91 100 95 97

5152535455565758595

Microbiology Benchmark For Portable Water Samples(2008 -2012)

Axis Title

5 - SAFETY


2008 0 100 89 97 98 100

2009 94 93 94 99 93 100

2010 86 81 94 94 96 97

2011 0 87 73 96 90 100

2012 90 89 89 99 83 96

5152535455565758595

Microbiology Benchmark For Swimming Pool Samples(2008 -2012)

Axis Title

5 - SAFETY


2008 0 100 94 100 100 100

2009 100 100 98 100 100 100

2010 100 100 97 100 100 94

2011 0 0 0 0 100 100

2012 100 100 100 96 100 100

5152535455565758595

Microbiology Benchmark For Legionella Samples(2008 -2012)

Axis Title

5 - SAFETY

5 - SAFETY

Thanks to Mr. Alan Zering

Just as a reminder as of December 2012 Cristal has started to audit our hotels on room safety. All the hotels will be audited 3 times a year.

You can see a sample report under our standards web site under room hygiene

http://212.103.166.248:7070/Room%20Hygiene/



6 - SAVINGS

In order to reduce the pressure on the costs of operation and the trend that the guests expect more at less price, Head Office needs to increase his economy of scale advantage without impacting the operation process or the guests satisfaction. Even our goals is to improve guests satisfaction:

• New guests bath amenities with 10% savings for IBL cat A and 30% saving for Jaz Resorts• Imported spring Turkish water with 4% price decrease on the actual price or 1.5 Mio EGP per

year compared to the new Nestle drinking water price of 16.50 EGP• Additional discount of 3% on silver and on glasses• Imported wines at 10% less cost than our Pharaoh cuvee• We are also looking for are new importers for meat and chicken

In regard to the increase to the water and electricity prices, we have to implement LED lights, water savers and monitor our consumption regularly and adequately

I need your input and advise which products could be replaced with a positive impact on guests satisfaction and GOP for the entire group or part of the group.

7 - BEST PRACTIVES Food varietyRecommendations

Increase live cooking facilities by:• Reviewing kitchen production facilities (new convection ovens or extended

facilities)• Revising the buffet standards lunch and dinner after the Ex. Chefs training based on

increase number of cooking methods and variety of sauces• Additional live cooking station (pizza oven, flat grill for tepaniaki dishes,

pasta station, wok pans)• Waffles/crepes station that you can use for the 3 meals• Panini station at snack and beach snack bars• Ice cream freezer as station in the restaurant• Sushi station

Implement consequently portions buffet set up in using any available china

Increase written and visual information on theme buffets (Welcome letter and restaurant entrance) and buffet decoration, music and welcome cocktail at restaurant entrance matching to buffet theme

7 - BEST PRACTICES Portions Buffet Jaz Mirabel Beach

7 - BEST PRACTICES Portions Buffet IBL Oasis Family & Resort

7 - BEST PRACTICES Portions Buffet IBL Lido

7 - BEST PRACTICES AI coffee break IBL Aquamarine

7 - BEST PRACTICES Chafing dishes presentation IBL Samaya

7 - BEST PRACTICES Chafing dishesFilm sent

7 - BEST PRACTICES Ice chest presentation IBL Samaya

7 - BEST PRACTICES Welcome DrinkIBL Aquamarine

7 - BEST PRACTICES Tea/coffee facilitiesIBL Makadi Beach

7 - BEST PRACTICES Bed DecorationsIBL Luxor

7- BEST PRACTICES Food SafetyJaz Belvedere

7- BEST PRACTICES Recreation – library IBL Oasis and Saraya

7 - BEST PRACTICES Recreation – national games

IBL Aquamarine

7 - BEST PRACTICES SOEs – kids pool towel IBL Oasis

7 - BEST PRACTICES SOEs – Hsk Coded rugsIBL Lido

7 - BEST PRACTICES SOEs – Hsk Corridor Debarassage stations

IBL Aquamarine

7 - BEST PRACTICES – New Norms Ramp & wheel chair way

IBL Saraya

7 - BEST PRACTICES Backoffice gallons storage

IBL Aquamarine

7 - BEST PRACTICES Central Laundries Heat isolation

Madinat Makadi

7 - BEST PRACTICES FOLDER On our Standards Website

• Plant pots• Pergola feet cover• Glass buffet tables with fer

forger or vase support• Banquet Chair covers• Head Waiter Uniform• Back bar decoration• Home made workshop

separation

• Flavored tea presentation• Portion ice cream• Diet buffet sign• Winter windbreaker covers• Garbage pot• Arrival fruit plate• Heating lamp • And much more will be placed

on our standards website

GMs QUESTIONS

Industry/competition (Egypt) and benchmark (Turkey) trends:• Full live cooking buffet• Increased number of buffet or dinner venues within AI• Renewal of F&B offer with more local seasonal products• Snacks till 10.00 pm and specialty evenings at the beach/pool restaurant with live

music• Ice cream in all the main outlets• Midnight soup at 11h00 pm• 24h opened outlet• During amphitheater show snacks and beverage available• Beverage within AI in the disco till 2.00 am• Brunch on Sunday• Fruits and minibar softs & water by arrival in all rooms• Free of charge snorkel and diving introduction course• Increase environmental consciousness with regeneration energy/electric cars• Free WiFi in public areas and guests rooms

GMs QUESTIONS

GMs development

Integration Managed Hotels

Any further questions?

I wish you, your family & your team

members Happy new Year and a successful operation in 2013

Welcome to the GMs MEETING 2013 Red Sea 08.01.13 & Sinai 15.01.13.

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Transcript of Welcome to the GMs MEETING 2013 Red Sea 08.01.13 & Sinai 15.01.13.