Welcome to the CardSaver VoIP Billing & Call Management Demonstration © 2004, Parwan Electronics...

Welcome to theCardSaver VoIP Billing & Call Management

Demonstration

© 2004, Parwan Electronics Corporation

Logging Into the System

AccessibilityYour CardSaver system can be accessed from any web browser, from anywhere in the world. The CardSaver Web interface has been designed to provide quick and simple functionality to allow effective navigability for all system users.

System SecurityThe CardSaver interface has also been designed with security in mind. A secure login system provides security to ensure that no unauthorized users will be able to access your CardSaver system. Also, a tracking system logs every time a user logs in and every action that a user makes while using CardSaver.

© 2004, Parwan Electronics Corporation.

Choose One of the Following Options:

1. Administrator Access2. Agent / Reseller Access3. Customer Service Access4. Cardholder / End-user Access

After logging in as an Administrator, you will see the menu above. Administrators have full access to the CardSaver system. Administrators have permission to modify the System User, Card, IP Phone, Access Number, ANI Permission, Surcharge, and Rate Table databases for all users of the system. Administrators can also modify the user interface for all users and view all invoices and call details for all System Users.

© 2004, Parwan Electronics Corporation, Call to Schedule a Demo: 732.290.1900

The Settings Menu is where you can set the general settings of the system such as your password, the date and time formats,

the login access log, and your email server configuration.


SETTINGS

An Administrator can change his own password as often as he would like. The password that is entered is encrypted before being stored into

the database to prevent a security breach.


Changing Your Password

Keep track of every user that logs into the system. CardSaver logs their IP Address, the username that was used, the log-in

time, and the log-out time.


From the Global Settings Tab, Administrators can set the Global Date/Time format, the Session Timeout, the Backup

Directory Location, and other global interface settings.


Global Settings

The System Users menu is where you can view and modify all of the settings pertaining to all of the users of the

CardSaver Web Interface. You can grant user permissions and set the users’ general settings.


SYSTEM USERS

There are four different user types that can use the CardSaver Web Interface, Administrators, Customer Service Reps, Agent/Resellers, and Account Holder. Administrators

can create new system users, modify existing users’ settings, and delete users.


Viewing System Users

CardSaver allows you to monitor traffic in and out of your system based on which IP Addresses, Trunk, and Channel are used. Each can be assigned a Rate Table to determine

the exact cost of calls originating from that address.


Agent / Reseller IP Trunks to Monitor

If your CardSaver system is used to authenticate terminating traffic to any location, and your VoIP gateway supports the

Endpoint Authentication feature, you may use the CardSaver End Point Authentication feature. This feature allows the System Admin to set limits on the amount of traffic that a given IP Address can send through your gateway. This feature ensures that anyone sending you traffic will be

stopped if they exceed the limit you set for them.


Every call that is made through the CardSaver system is charged based on a specific Rate Table that is assigned to that Card Account. The rate of each call depends on a few factors. First, the length of the call. The System Admin can specify the length of time that each billing unit is. Second is the time of day. Peak times are of course the times which the system is busiest, thus, rates during this time can be set higher than

evening or night hours. Another factor is whether the call is originating from a toll-free number. Since the Admin must pay for the toll-free number, this fee can be passed on to the caller. There are also additional surcharges that determine the cost of the call.


RATE TABLES

Rates can be defined for any dialing code prefix in the world. Also, CardSaver allows you to specify the billing time you wish to bill your

customer (i.e. 1 min billing, or 3 min billing). You can also specify different rates depending on time of day.


Administrators can use the Search Rate Table Patterns tool to quickly search for a particular rate table pattern name or rate table dialing

pattern. This eliminates the need to go through long lists of rate table patterns to find the pattern required.


Search for Rate Table

Patterns

As an Administrator, you do not have to enter each individual rate table pattern individually. CardSaver allows you to import up to 7500 rate table patterns at

once from a text (.txt) or comma separated (.csv) file.


Import Rate Tables

In order for a customer to make a call through the CardSaver system, he must have a Card Account or an IP Phone. When he calls the Access

Number provided to him, his Card Account will be authenticated through the CardSaver system. The call is billed based on the Rate Table that is

assigned to the card. Thus, depending on where the caller is calling to, the rate per unit of time will differ.


CARD ACCOUNTS

The Search function of the CardSaver system is a powerful utility that can find a single card or a group of cards depending on the criteria that

you wish to search by.


Search for Cards

The PIN Generation system on CardSaver

allows you to specify all of the details for your

Card or IP Phone Account Batch. Specify

the PIN length, the Reseller, the Rate

Table, the Card Value, and all associated fees.


The Access Numbers are the numbers you have set up for your customers to dial to access their Card Accounts. You can specify what type of Access Number it is (i.e. Prepaid, ANI Postpaid). Also, you can

block certain Account Groups from using any particular access.


Access Numbers

An IP Phone is a phone that has a direct connection to the Internet and can make calls via this connection. With IP phones there is no need to have a regular analog phone line to make a call. Based on a unique IP Phone ID

that is issued to a customer, CardSaver authenticates the caller’s phone and allows call to go through the Cisco or Quintum Gateway. The call is billed based on the Rate Table that is assigned to the card. Thus, depending on

where the caller is calling to, the rate per unit of time will differ.


IP PHONES

The Reports feature enables the Administrator to view a breakdown of system activity. It allows the Administrator to view Reseller/Agent statistics

and the credits issued by all of the Customer Service Representatives. Also, Administrators can generate a report of Calling Card usage grouped by the

Card Group, the dialed Destination, or the Serial Number of the card. Also, it allows the Administrator to view detailed graphs of Wholesale traffic passing

in and out of the CardSaver RADIUS Server.


REPORTS

Agent graphs are used to view charts of all wholesale / termination traffic that CardSaver is used to track. You can break the graphs down by hour, by day, by month, and by year. You can view graphs based on the number of

calls, the total duration, and/or the ASR.


Wholesale / Termination

Graph Reports

Each and every call that goes through your VoIP gateway is logged by the CardSaver system. When a call hits your gateway, the gateway sends data to CardSaver with some

of the call details, such as start time and call origin. When the call is terminated, your gateway will send additional call data to CardSaver, such as the result of the call and the time it ended. All of these details are logged in a call database. From this call database, the System Admin and the Agents/Resellers can create invoices and monitor call traffic.


Account Invoices / Call

Details

Agent statements are used to view summaries of all wholesale / termination traffic that CardSaver is used to track. You can break the statement down

based on the IP Trunk/Channel or the Destination of the Calls. This calls details on this statement can be exported to text file for easy emailing capability.


Wholesale / Termination Statements

CardSaver allows Administrators to keep track of the credits that their customer service representatives are issuing. Although there is a daily and transactional limit that the

Administrator may set for a customer service rep, it is a good idea to monitor the credits that they are issuing. The Customer Service Credits Report allows Administrators to see

when, for whom, and the value of all credits issued by the reps.


Customer Service Credits

Administrators can monitor the usage of callings cards within in a group or cards owned by a particular distributor/reseller. This feature gives

Administrators a quick breakdown of calling card statistics.


Calling Card Statistics

The Database Backup feature is an extremely useful tool that all Administrators should make a habit of using. The simple fact is that computers do go down, and data does get corrupted. Although we

cannot prevent such events from occurring, we can minimize the data that is lost. CardSaver provides a simple database backup interface to all

Administrators using a MySQL database. Using the backup utility, you can backup your database tables to a remote system or another directory

on the same hard drive.


DATABASE BACKUP

You may backup selected or all database tables on your system. You can also schedule automatic backups to backup your databases as frequently

as possible.


Perfrom DB Backup

If your system is supporting a high volume of calls, it will be necessary to archive your calls database. By archiving calls, Administrators can

remove old calls from the database and store them into text files. This will increase the performance of the CardSaver reporting features. You may

only archive calls if you are using MySQL as your database.


Archiving Calls

Welcome to the CardSaver VoIP Billing & Call Management Demonstration © 2004, Parwan Electronics...

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