Welcome to Salesforce Wave the Analytics Cloud

Welcome to Salesforce Wave the Analytics Cloud Mike Wood [email protected] EMEA Wave Lead Robbert Douma [email protected] Director , Solution Engineering

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Safe Harbor

Customer Data Revolution 90% of the world’s data created in the last 12 months

10X Mobile Data by 2018

19X Unstructured

Data by 2020

50X Product

Data by 2020

Data is the Key to Unlocking Customer Insight

Build Better Products

Close Deals, Faster

Keep Customers for Life

Deliver Better Service

Create Better Campaigns

“Intensive users of analytics are 2.6 times more likely to have a significantly higher ROI than competitors.” McKinsey & Company

Legacy BI Tools were Not Designed for You and Me

We are Spoilt in our Personal Lives

Introducing Wave: The Salesforce Analytics Cloud

Everyone Can easily get answers and insight

Mobile Insights to Action

Platform For any data, any app

Analytics for the rest of us

Everyone Can easily find insights

Mobile Insights to action


Salesforce Enters BI Market with a Bang

“Salesforce.com will not be left out of the big data boom, and it’s hitting it in a way that suits its mainstream customers…”

“It was slick, easy, secure and powerful. No doubt, this is a rare combo for an enterprise app.”

“GE Finance executives couldn't find enough good things to say about Wave. The superlatives included "disruptive, revolutionary, simple, fast, game-changer," and the future.”

SOS Self-Service Communities

Mobile Self-Service

Social Customer Service Email

Phone/ CTI

Live Chat

Agent Console

Knowledge Base

SLAs & Entitlements

Collaboration Analytics Analytics Cloud

Salesforce1 Mobile App APIs AppExchange Desk


Mobile Self-Service


Phone/ CTI

Live Chat

Agent Console

Knowledge Base

SLAs & Entitlements



Unlock the Power of Self-Service Analytics

Simple user interface, inspired by consumer apps

Interactive dashboards for business insight

Drill to any data point, lightning fast

Everyone Gets Answers Faster than Ever

Self Service


Mobile Self-Service


Phone/ CTI

Live Chat

Agent Console

Knowledge Base

SLAs & Entitlements




Mobile Self-Service


Phone/ CTI

Live Chat

Agent Console

Knowledge Base

SLAs & Entitlements



Explore Any Data, From Any Location

Mobile first user experience, slice & dice any data

Create responsive dashboards on-the-go

Present right from your phone

Answers at Your Fingertips

Mobile

“BI is the number two priority in mobile applications for the first time ever, trailing only email.” Dresner Advisory Services


Mobile Self-Service


Phone/ CTI

Live Chat

Agent Console

Knowledge Base

SLAs & Entitlements




Mobile Self-Service


Phone/ CTI

Live Chat

Agent Console

Knowledge Base

SLAs & Entitlements



Data-Driven Collaboration, Baked Right In

Share in Salesforce, no export or email needed

Analytic apps distributed to any user

Secure sharing across your organization

Have a Conversation with Your Data

Collaboration


Mobile Self-Service


Phone/ CTI

Live Chat

Agent Console

Knowledge Base

SLAs & Entitlements




Mobile Self-Service


Phone/ CTI

Live Chat

Agent Console

Knowledge Base

SLAs & Entitlements



Secure, Cloud Platform for Any Data

“By 2017, more than 50 percent of analytics implementations will make use of event data streams generated from instrumented

machines, applications and/or individuals.” Gartner

Connect to any source, delivered in the cloud

Any type of data, not just structured

Build multi-data analytic apps

Security & Governance you have come to expect

Connect and Mash-up Any Data

Platform


Mobile Self-Service


Phone/ CTI

Live Chat

Agent Console

Knowledge Base

SLAs & Entitlements




Mobile Self-Service


Phone/ CTI

Live Chat

Agent Console

Knowledge Base

SLAs & Entitlements



“Secret-Sauce” Allows Limitless Exploration

Compression increases speed, & allows mash-ups

Key-value store offers flexibility, for any data

Inverted index delivers speed for real-time queries

Import & Query Any Data, Fast

Search Based

Growing Partner Ecosystem

Integration Partners Consulting Partners Predictive Partners ISV Partners

Leading Information Providers Across Every Industry

Introducing Wave: The Salesforce Analytics Cloud

Everyone Can easily get answers and insight

Mobile Insights to Action


Analytics for the rest of us

Everyone Can easily find insights

Mobile Insights to action


Wave Playground: Experience it Today https://www.salesforce.com/analytics-playground/

Thank you

Welcome to Salesforce Wave the Analytics Cloud

Technology

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