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● OUR PRESENTATION IS DUE TO START ●

Webinar Series | Episode Eight

TUESDAY August 15th4:00PM (GMT) & 10:00AM (CST)

WELCOME TO OUR

ONLINE EVENTSDELLEMC

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We’re a global team of Dell technicians with highly varied specialties and interests, but most importantly, a shared passion for Social Media and customer support.

We're here for you 24/7 through multiple social channels, offering global technical support for our business systems. Find us on Twitter to get valuable information & support for your company’s IT infrastructure.

2 8/15/2017

About us..

• Born in England, moved to Texas in 2009• Worked at Dell from 2011• Started work with the Social Media team in

2013

Hobbies: I’m not happy unless my hands are

smeared with engine oil, covered with dirt from the garden, full of wood splinters, or inside a computer.

Follow:

Shawn BurtonSr. Social Media Analyst

https://twitter.com/DellCaresPRO?ref_src=twsrc^google|twcamp^serp|twgr^authorhttps://twitter.com/DellCaresPRO?ref_src=twsrc^google|twcamp^serp|twgr^authorhttps://twitter.com/BurtonAtDellhttps://twitter.com/BurtonAtDell

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3 8/15/2017

Part 1: Windows Tweaks

Part 2: Hardware Tips

Agenda

Dell

Twitter

• @DellCaresPRO

Resources

• Dell Support Guides

• Community Forum

Permanently disabling Windows startup items for performance and stability

Reset or reinstall Windows 10 on your Dell computer

How to resolve system performance issues that start after you install a new Antivirus Program on a new Dell system.

How to Optimize performance in Windows 8

Dell XPS 9550 or Dell Precision 5510 may experience Slow CPU Performance, slow boot time or ePSA diagnostics error.

How to troubleshoot a Overheating, Shutdown or Thermal issue on a Dell PC

How to identify if your Dell PC supports the Memory DIMM Isolation diagnostics and what benefits this brings you

Online Events

• English Webinars

• All Language Webinars

Related Dell Support

https://twitter.com/DellCaresPRO?ref_src=twsrc^google|twcamp^serp|twgr^authorhttp://pilot.search.dell.com/bitlockercommunity.dell.com/http://www.dell.com/support/article/us/en/19/sln248733/permanently-disabling-windows-startup-items-for-performance-and-stability?lang=enhttp://www.dell.com/support/article/us/en/19/sln297920/reset-or-reinstall-windows-10-on-your-dell-computer?lang=enhttp://www.dell.com/support/article/us/en/19/sln153570/how-to-resolve-system-performance-issues-that-start-after-you-install-a-new-antivirus-program-on-a-new-dell-system?lang=enhttp://www.dell.com/support/article/us/en/19/sln208028/how-to-optimize-performance-in-windows-8?lang=enhttp://www.dell.com/support/article/us/en/19/sln300898/dell-xps-9550-or-dell-precision-5510-may-experience-slow-cpu-performance--slow-boot-time-or-epsa-diagnostics-error?lang=enhttp://www.dell.com/support/article/us/en/19/sln151668/how-to-troubleshoot-a-overheating--shutdown-or-thermal-issue-on-a-dell-pc?lang=enhttp://www.dell.com/support/article/us/en/19/sln151698http://de.community.dell.com/techcenter/webcasts/english_support_webcasts/http://en.community.dell.com/techcenter/p/global_webcasts

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http://www.dell.com/support/article/us/en/19/SLN301754/enPart 1.

Windows Tweaks

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5 8/15/2017

Power Settings

Maximum Power Performance

Windows has multiple built in settings that will allow you to tweak performance based on the power utilization set for the system.

To change:

1. Navigate to your “Control Panel” > “Power Options”.

2. Your plan can be adjusted by clicking the “Change plan settings”

3. Use the preset adjustments or Select “Change advanced power settings” to access individual tweaks.

Note: Settings that adjust the processor state will have a noticeable impact of general performance

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6 8/15/2017

Updates

Making sure you’re up to date

Microsoft Windows:1. Click the Start button, then select ”Settings”

> ”Update & security” > ”Windows Update” > ”Check for updates”.

2. Check your “Update status”:• If the status reads “Your device is up to

date”, you're good to go.• If it says “Updates are available”,

select Install now, and click next.

Dell SupportAssist:1. Using SupportAssist “Run Default Scan” To

launch a quick scan of your systems hardware.

2. If all's well, the application can then be used to scan and install available Dell driver / firmware updates .

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7 8/15/2017

Visual Effects

Disabling UI Visuals

Windows 10 has multiple visual effect improvements enabled by default, these enhancements can be disabled to help increase general performance.

To make changes to these features:

1. Search “Performance” in Cortana and run “Adjust the appearance and performance of Windows”

2. From the “Visual Effects” Tab you may add/remove effects to adjust your systems performance

Note: Settings that offer the “animate”, “fade”, or “shadow” effects tend to offer a more noticeable difference when disabled.

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8 8/15/2017

Virus / Malware

Check for infection

To use Windows Defender to scan for a virus:

1. Click ”Start”>“Settings”>”Update & security”>”Windows Defender”>”Open Windows Defender”

2. Select the ”Update” tab and make sure to Update Definitions to confirm you have the latest definitions installed.

3. Select the ”Home” tab, and ”Scan Now” to initiate the virus scan.

Note: If either Virus or Malware is identified that Windows Defender is unable to quarantine of delete, contact support.

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9 8/15/2017

Memory Allocation

Checking memory and memory usage

1. Using ”Ctrl”+”Alt”+”Delete”, navigate to your systems ”Task Manager”.

2. From “Task Manager”, select ”More details” > ”Performance” tab > ”Memory”.

Note: Make sure to confirm how much memory you have, and then check the graph and see how much RAM is being Memory in use If you find that much of your RAM is regularly being used, consider adding more RAM if possible.

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10 8/15/2017

Paging File Size

Changing the page file size

The paging file is essentially an allocated HDD space that Windows uses as if it were memory. Increasing the paging file size can help improve your PC’s performance.

1. Search “Performance” in Cortana and run “Adjust the appearance and performance of Windows”

2. In the “Advanced” tab, select ”Change” in the Virtual memory area.

3. Uncheck ”Automatically manage..”.4. Select ”Custom size”, then enter a

minimum and maximum size in the corresponding boxes (using the recommended guideline listed at the bottom of the window).

5. Select Set > ”OK”, and Restart

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11 8/15/2017

Windows Startups

Remove / Edit Startup items

1. Start Regedit using Cortana search, typing "regedit" into the text box, and clicking the application when found.

2. Browse to:• HKey_Local_Machine\SOFTWAR

E\Microsoft\Windows\Current Version\Run

for 64 Bit Windows, also check:• HKey_Local_Machine\SOFTWARE

\Wow6432Node\Microsoft\Windows\Current Version\Run

3. Once you have located the above registry keys, search for startup items and delete entries for items you do not wish to start when Windows boots.

Note: The MSCONFIG utility could also be used to make these changes on a temporary basis.

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12 8/15/2017

Troubleshooters

Windows 10 Troubleshooter

Windows 10 has some great build in diagnostics software that can be used to troubleshoot performance issues

1. Search “Troubleshooting” with Cortana's search box and select it (control panel)

2. Navigate through “System and Security” > Check for performance issues> Run

Note: Additional troubleshooters can be utilized depending on the nature of your performance issue.

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13 8/15/2017

SFC

System File Checker

1. Search “CMD” using Cortana to locate command prompt

2. Right-click Command Prompt, and then select Run as administrator

3. Using command prompt, type “sfc/scannow” and run. The scan will start automatically and take a few minutes to complete.

4. Depending on the results of the scan:• SFC found corrupted files? They

should be replaced automatically.• SFC doesn’t find corruption or

finds corrupted files but can’t replace, try using the Deployment Image Service and Management Tool (DISM).

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14 8/15/2017

DISM

Deployment Image Service

To use the Deployment Image Service and Management Tool (DISM)

1. Search “CMD” using Cortana to locate command prompt

2. Right-click Command Prompt, and then select Run as administrator

3. Using command prompt, type “dism.exe/Online /Cleanup-image /Restorehealth”

4. The scan will start automatically and take a few minutes to complete.

Note: space between "dism.exe" and "/" and each switch (/).

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15 8/15/2017

PerfMon Report

Windows 10 Performance Monitor

Windows 10 has a built in Performance Monitor that can be used to generate a detailed performance report on your PC, identify system and performance issues, and suggest troubleshooting solutions.

1. To generate the report, type ”perfmon/report” into Cortana's search box and run.

2. The Resource and Performance Monitor will automatically start to gather information about your system.

3. When the Monitor finishes, it will launch an interactive report that can be used to further diagnose any issues.

Note: The “Warnings” section, will provide details on any key issues that require action.

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16 8/15/2017

Antivirus

Issues after application installs

One of the most common points of performance lag that our technicians are engaged on is caused by conflicting antivirus/security software being installed on the same system.

We suggest using a single solution but for situations that’s not an option, make sure to confirm functionality in Safe Mode.

Note: If performance conflicts occur, check with the programs publisher for any known issues or fixes.

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Problem See section…

Your device is not working correctly because of something installed recently

Perform a System Restore in Windows 10

Your device is not working well and you are not sure what is causing it

Refresh your copy of Windows 10 without losing your data

You want to reset your device back to a clean Microsoft version of Windows, and Windows starts normally

Reset Windows 10 using Push Button Reset

You want to reset your device back to the way Dell shipped it to you, and Windows starts normally

Reinstall Windows 10 to the Dell factory image using the Windows Recovery Environment (WinRE)

You want to reset your device back to the way Dell shipped it to you, but Windows does not start

Reinstall Windows 10 to the Dell factory image using recovery media

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System Restore

Windows 10 Recovery

To perform a System Restore, follow these steps:

1. Using Cortana, search for “Control Panel”.2. Select “Recovery” > Open “System

Restore” > Next.3. Choose a “restore point” prior to when

you began having issues (before a specific app, driver, or update was installed), and then select Next > Finish.

4. The restore will take several minutes to complete.

http://www.dell.com/support/article/us/en/19/sln297920/reset-or-reinstall-windows-10-on-your-dell-computer?lang=en#Restorehttp://www.dell.com/support/article/us/en/19/sln297920/reset-or-reinstall-windows-10-on-your-dell-computer?lang=en#Refreshhttp://www.dell.com/support/article/us/en/19/sln297920/reset-or-reinstall-windows-10-on-your-dell-computer?lang=en#PBRhttp://www.dell.com/support/article/us/en/19/sln297920/reset-or-reinstall-windows-10-on-your-dell-computer?lang=en#WinREhttp://www.dell.com/support/article/us/en/19/sln297920/reset-or-reinstall-windows-10-on-your-dell-computer?lang=en#Recovery-media

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http://www.dell.com/support/article/us/en/19/SLN301754/enPart 2.

Hardware Tips

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19 8/15/2017

Optane

Intel Optane memory

Accelerate applications for fast caching and storage, reduce transaction costs for latency-sensitive workloads

Optane Memory Module - FAQ:

Note: System requires a 7th Gen Intel® Core™ processor. Find a list of compatible systems at the link below:

Link

Link

http://www.dell.com/support/article/us/en/19/sln306433/how-to-install-an-intel-optane-m2-nvme-accelerator-into-your-existing-dell-optiplex-or-alienware-system?lang=enhttp://www.dell.com/support/article/us/en/19/sln306745/optane-memory-module---frequently-asked-questions?lang=en

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20 8/15/2017

Hard Drive

Drive upgrades and installation

• Increase the storage capacity• Faster load times

o SSDo mSATAo M.2o Hybrid

• Extra redundancy

http://dell.to/2w3gYCThttp://dell.to/2w3gYCT

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21 8/15/2017

RAM

Memory upgrades and installation

Upgrading memory is a cost-effective way to help maximize your system's performance. With more memory, your PC can launch and run applications faster

Dell Memory Selector:

Note: A 32-bit system running Windows can accommodate up to 4 GB of RAM, and a 64-bit system can handle 128 GB

Link

http://dell.to/2f5jogmhttp://dell.to/2f5jogmhttps://www.dell.com/support/Diagnostics

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22 8/15/2017

Graphics Cards

GPU upgrades and installation

Looking to increase your graphical performance, boost productivity with additional monitors, or crank some of those game settings up to high?

Upgrading your systems GPU can be a little pricy, but its an easy install and can make a huge difference.

http://dell.to/2f5YRrWhttp://dell.to/2f5YRrW

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23 8/15/2017

Maintenance

Physical checks and cleaning

Blocked air vents can cause performance issues since the system may not be receiving proper air flow; this can cause the processor to overheat. To identify if this is the cause of slow performance, follow the steps below:

1. Check the vents on the computer to see if they are covered with dust and not allowing heat and air to pass through.

2. If yes, Turn off the computer3. Remove all power sources: Unplug the AC

adapter and remove the battery, or unplugthe desktop power cord.

4. Use a compressed air can to blow the dust out of the vents. Be sure to hold the can at an upright angle (near 90 degrees) and hold it 15-20 centimeters (6-8 inches) away from the vent.

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24 8/15/2017

Hardware Diags

Checking for hardware failures

To determine if your computer is experiencing a hardware problem, run the

Dell Online Diagnostics:

If you are unable to boot the system to access the Dell Online Diagnostics, use the

Dell Pre-boot System Diagnostics:

Startup ErrorsCheck the System Event Log in the BIOS for Thermal Messages or Fan Failures. If you're not familiar with the error indicated, check the link below, or contact support on Twitter @DellCaresPRO

Event Log Errors:

Link

Link

Link

https://www.dell.com/support/Diagnosticshttp://www.dell.com/support/article/SLN115162/enhttp://www.dell.com/support/article/us/en/19/sln151668/how-to-troubleshoot-a-overheating--shutdown-or-thermal-issue-on-a-dell-pc?lang=en

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25 8/15/2017

Hardware Diags

ePSA Memory Isolation

There has been a useful new addition to the enhanced Pre-boot System Assessment (ePSA) memory diagnostics.

It is called the Dual In-Line Memory Module (DIMM) Isolation test.

DIMM Isolation will allow the ePSA diagnostics to isolate a faulty memory module in the system.

Note: This means that if you have more than 1 DIMM in your PC, the test will identify the individual slot with the fault memory error, rather than give a general memory error that could be in any of the slots. Although with only 1 DIMM fitted, it should be in Slot 1 as a best practice.

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