WELCOME TO

LEAN GOVERNMENT

Colin CramMarc1 Ltdcolin.cram@talktalk.netTel: 01457 868107Mobile: 075251 49611www.marc1ltd.com

DOMESTIC ARRANGEMENTS

• No Fire Alarm Planned• Toilets• Refreshments• Master classes• Stands• Evaluation Forms• Slides: on Public Service Web-site• Please Read Speaker Biographies• Mobile Phones• Please be Prompt

STRUCTURE OF THE DAY

0920: Conference Start/Plenary

1045: Master Class Session 1

1130: Coffee

1215: Master Class Session 2

1300: Lunch

1400: Master Class Session 3

1450: Plenary

1655: Q and A

1705: Chair’s Closing Address

1710: Conference Close

TOPICS

• Efficiency and Reform: The Context for Lean

• What is Lean?

• Sustainable Efficiency

• Public Services: Lean by Design

• Using Quality to do More for Less

• Practical Application of Lean

• Lean in the NHS

• How Can Lean Enhance Public Services?

• Applying Lean Thinking to Local Government Services

SPEAKERS

• Tristan Chapman, Programme Lead at the Cabinet Office

• Prof Zoe Radnor, Warwick Business School

• John Telling, Director, MITIE

• David Godber, Deputy CX Design Council

• Simon Feary, CX Chartered Quality Institute

• Alison McDonald, P and I Deputy Director Pacesetter, HM Revenue and Customs

• Prof Bernard Crump, CX NHS Institute for Innovation and Improvement

• Ian Frost, CIPFA

• Doug Maclean, SOCITM Consulting Manager

THANKYOU

• Speakers• Sponsors• Public Servant, Editor David Allaby• PSCA International• Katie Jones, Helen Atherton, Jane McKenzie

And to You – the Delegates!

USEFUL LINKS

• http://www.ogc.gov.uk/procurement_public_spending.asp

• https://rapidgateway.rapidintel.com/

• Twitter #Lean2010

• www.publicserviceevents.co.uk

• http://www.publicservice.co.uk/

HAVE A GREAT DAY!