Welcome to Leading with Emotional

Intelligence

Herding cats video

"Success in business today is 15% technology and 85%

Emotional Intelligence.”

Tom PetersAuthor of In Search

of Excellence

Who is this guy, David Cory?

Benefits to You• Create greater self-awareness• Develop your skills• Be a better leader• Make your work/life easier, more

efficient, more effective and more fun!

Day 1 Day 2

 Introduction to Emotional Intelligence“Best Boss/Worst Boss”Brief History of Emotional Intelligence15 EQ CompetenciesReflecting on the Learning

Understanding Human BehaviourValuesRelating and RelationshipsEmotionally Intelligent ConversationsTransfer of Learning Action Plan

Agenda

Introductions

• Tell us about yourself

• Tell me your expectations for the course

Your Thoughts

• I think ‘emotional Intelligence’ is…• I think ‘leadership’ is…• My greatest current leadership challenge is…

The Stages of Change James Prochaska et al

 

1. Pre-contemplation

2. Contemplation

3. Preparation

4. Action

5. Maintenance

Best Leader/Worst Leader

Best Leader or Worst Leader

Qualities Impact

e.g. -had ‘Open Door’ policy

-made me feel supported in my work

Discretionary Effort

Workplace PerformanceP

erce

ntag

e E

ffort

Time

Minimum Required Effort to Keep Job 30%

Top Performers 80%

100%

0%

Girl who forgot the words video

What is Emotional Intelligence?

• Common Sense?• Street Smarts?• Wisdom?• Maturity?• Good Attitude?• Character?• ‘Good Personality’?• Help us understand why some people

do well in life while others struggle

What is Emotional Intelligence? (cont’d)

• Distinct from IQ (Cognitive Intelligence)

• The ability to use the information provided by emotions to act appropriately in the face of daily challenges

Emotional Intelligence

includes the ability to:• Be aware of and express emotions;• Be aware of others’ feelings and

establish relationships;• Manage and control emotions;• Realistically and flexibly cope with

the immediate situation and solve problems as they arise; and

• Generate positive affect to be sufficiently self-motivated to achieve personal goals

A Brief History of Emotional Intelligence

• ‘Cave Dwellers’ – emotion pre-dates cognition

• 300 BC (Aristotle) “To be angry is easy…”

• Twentieth Century – many psychologists

• 1985 (Reuven Bar-On) “EQ” – emotional functioning

• 1989 (John Mayer & Peter Salovey) - “Emotional Intelligence”

• 1995 (Daniel Goleman) - popularized Emotional Intelligence

• 1997 (MHS) - publication of the EQ-i ™

• 2003 (MHS) – publication of the EQ-360™

• 2011 (MHS) – publication of the EQ-i Version 2.0™

Three Wishes Game

• Think of 3 things you would wish for

• Ask for first one until you get it

• Ask for second, third – win game

• When asked you are only allowed to say “yes” every 5th time you are asked