WELCOME TO JOLLIBEE KCC!WELCOME TO JOLLIBEE KCC!

CREW ORIENTATION CREW ORIENTATION

MAY 4, 2011MAY 4, 2011

JOLLIBEE KCC GENSANJOLLIBEE KCC GENSAN

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Expectations:Expectations:

OBJECTIVES:OBJECTIVES:

To know the ff: informationTo know the ff: information

> Brief history of JOLLIBEE> Brief history of JOLLIBEE

> Company Expectations> Company Expectations

> Jollibee KCC house rules> Jollibee KCC house rules

> Training Phase> Training Phase

> Food safety standards> Food safety standards

JOLLIBEE HISTORYJOLLIBEE HISTORY19751975- Tony Tan Caktiong and his brothers opened 2 ice cream parlors. - Tony Tan Caktiong and his brothers opened 2 ice cream parlors. 1 1 in Quiapo and 1 along aurora boulevard, beside coronet theater, in Quiapo and 1 along aurora boulevard, beside coronet theater, with the name cubao ice cream house.with the name cubao ice cream house.January 26, 1978January 26, 1978- Tan brothers incorporated the company into - Tan brothers incorporated the company into JOLLIBEE JOLLIBEE FOODS CORPORATION, with an initial network of FOODS CORPORATION, with an initial network of seven outlets. seven outlets.

WHY THE NAME JOLLIBEE…WHY THE NAME JOLLIBEE…

““JOLLIBEE”JOLLIBEE”A coined word combining “JOLLY” and “BEE”. Tony Tan A coined word combining “JOLLY” and “BEE”. Tony Tan

Caktiong Caktiong an His family wanted to build and project an image of a an His family wanted to build and project an image of a fastfood fastfood restaurant that is efficiently run with the service crew as restaurant that is efficiently run with the service crew as busy and busy and as organized as bees in a bee colony, happily serving a as organized as bees in a bee colony, happily serving a customers customers “bee-lining” in lining in front of the counter- a typical “bee-lining” in lining in front of the counter- a typical scene at any scene at any Jollibee Store.Jollibee Store.

““JOLLYJOLLY””stands for HAPPYstands for HAPPY

““BEEBEE””is HARDWORKINGis HARDWORKING

--works together with other bees as a team.--works together with other bees as a team.Produces honey which is something SWEET and Produces honey which is something SWEET and

VALUE.VALUE.Fights and stings when provoked.Fights and stings when provoked.

JOLLIBEEJOLLIBEE

MISSIONMISSION

To serve GREAT TASTING FOOD, bringing the JOY of To serve GREAT TASTING FOOD, bringing the JOY of EATING to everyoneEATING to everyone

VISIONVISION

We are the best tasting QSR…We are the best tasting QSR…The most endearing brand that has ever been..The most endearing brand that has ever been..

We will lead in product taste at all times..We will lead in product taste at all times..We will provide FSC excellence in every encounterWe will provide FSC excellence in every encounter

Happiness in every moment…Happiness in every moment…By the year 2020, with over 4,000 stores worldwide, Jollibee By the year 2020, with over 4,000 stores worldwide, Jollibee

is truly a GLOBAL BRAND…is truly a GLOBAL BRAND…and the FILIPINO will be admired worldwide.and the FILIPINO will be admired worldwide.

JOLLIBEEJOLLIBEE 8 CORE VALUES 8 CORE VALUES

1. Customer Focus1. Customer Focus

2. Excellence2. Excellence

3. Respect for individuals3. Respect for individuals

4. Teamwork4. Teamwork

5. Spirit of family and fun5. Spirit of family and fun

6. Humility to listen and learn 6. Humility to listen and learn

7. Honesty and Integrity7. Honesty and Integrity

8. Frugality8. Frugality

LIVE THE CODE OF CONDUCTLIVE THE CODE OF CONDUCT

The GOLDEN RULE”The GOLDEN RULE”

“Do unto others what you want others to do unto you”“Do unto others what you want others to do unto you”

As you observe the company’s code of conduct, you are As you observe the company’s code of conduct, you are expected to:expected to:

1. Respect our customers at all times1. Respect our customers at all times

2. Respect the rights and property of the company2. Respect the rights and property of the company

3. Respect the Authority of our Supervisors3. Respect the Authority of our Supervisors

4. Respect our co worlers4. Respect our co worlers

5. Respect our own self by being clean in thoughts, words and 5. Respect our own self by being clean in thoughts, words and deeds.deeds.

JOLLIBEE CORPORATE CREDOJOLLIBEE CORPORATE CREDO

We strive to be a JOLLIBEEWe strive to be a JOLLIBEE

We believe in our people We believe in our people

We believe in our FSCWe believe in our FSC

We believe in our CustomersWe believe in our Customers

We believe in our code of Conduct: We believe in our code of Conduct: THE GOLDEN THE GOLDEN RULERULE

We believe in our progressWe believe in our progress

PLEDGE OF COMMITMENTPLEDGE OF COMMITMENT

WeWe the Jolly people of Jollibee the Jolly people of Jollibee

Do hereby cheerfully pledgeDo hereby cheerfully pledge

To always satisfy our customers,To always satisfy our customers,

By consistently providing them By consistently providing them

With the highest standards of With the highest standards of

FOOD, SERVICE and CLEANLINESSFOOD, SERVICE and CLEANLINESS

To work as one big happy family To work as one big happy family

By doing our share to the best of our ability By doing our share to the best of our ability

As a proud member of JOLLIBEE team,As a proud member of JOLLIBEE team,

And by respecting othersAnd by respecting others

As much as we respect ourselves.As much as we respect ourselves.

Therefore, Therefore,

We totally commit ourselves to the ExcellenceWe totally commit ourselves to the Excellence

As we make JOLLIBEE no. 1 now and foreverAs we make JOLLIBEE no. 1 now and forever