Welcome to Dulles SHRMEmotional Intelligence

for Leadership Effectiveness

Linda J. Ferguson, Ph.D.http://www.linkedin.com/in/lindajferguson

Feb. 15, 2012

Learning objectives

• A working knowledge of Emotional Intelligence and why it is important for personal and professional success.

• An understanding of the five competencies related to Emotional Intelligence

• An understanding of how to apply Emotional Intelligence to Leadership regarding decision making and leading teams

Leadership Effectiveness

What came from your table discussion?

“Each relationship you have with

another person reflects the relationship

you have with yourself” Alice DeVille

How does this apply to Leadership?

“We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other.”

Daniel Goleman, Ph.D.Working with Emotional Intelligence, 1998

Emotional Intelligence

CRM

Goleman’s Research• Why do people with high IQ sometimes

flounder while those with modest IQ do surprisingly well?

• Emotional Intelligence provides a foundation for emotional competencies that is a solid predictor of job performance and workplace success.

What is Emotional Intelligence?

Emotional intelligence is not about being nice all the time.• It is about being honest.

Emotional intelligence is not about being “touchy-feely.”• It is about being aware of your feelings, and those of

others.

Emotional intelligence is not about being emotional.• It is about being smart with your emotions.

• Strong link in brain between reasoning and emotions

Personal Benefits ofEmotional Intelligence

• Greater career success

• Stronger personal relationships

• Increased optimism and confidence• Positive Psychology

• Better health

CRM

Personal Emotional Skills:

First three E.Q. Competencies:

• Self Awareness• Self Regulation- Managing Your Own

Emotions• Self Motivation

“When our center is strong everything else is secondary,

even the risks” Ellie Wiesel, Nobel Peace Prize winner

Professional Benefits ofEmotional Intelligence

• Effective leadership skills

• Improved communication

• Less workplace conflict

• Better problem solving skills

• Increased likelihood of promotion

CRM

E.I. Social Competence

Other Oriented Emotional Skills:• Empathy - Recognizing and Understanding

Other’s Feelings• Influence Others• Commitment from others• Awareness of Emotional Feedback from

Others – Social Cues

The Five Essential Competencies of Emotional Intelligence

• Self-Awareness

• Self-Regulation

• Self-Motivation

• Empathy

• Social Skills for Effective Relationships

Relate to Ourselves

Relate to Others

CRM

CRM

Emotional Literacy

• How Many Different Emotions Do You Know?

• Can you identify when you are feeling them?

CRM

“If we are in a heightened state of agitation or anger we cannot make good decisions, we cannot reason well.”

Christine CasperCommunication, Motivation

& Management Inc.

CRM

Self-RegulationPeople who can regulate their own emotions have

the following characteristics:

• Self-control– Manages impulsive feelings and emotions– Stays composed– Thinks clearly under pressure

• Conscientious– Meets commitments, keeps promises– Is accountable– Organized and careful in work

Paying attention to your Triggers

• Your emotions come from within you.They come from your beliefs and values, biochemistry, past programming from

childhood, and life experiences

• Be aware of, and learn to manage, your own emotional “triggers” or “hot buttons”

Myth- Others can make you feel a certain way

CRM

Self-Motivation

People who are Self-motivated show these qualities:

• Achievement drive– Results oriented– Set challenging goals– Pursues continuous improvement

• Committed – align personal and organizational goals– Readily makes personal or group sacrifices to meet

larger goals– Has sense of purpose– Use core values to make decisions

• Initiative– Ready to act on opportunities

• Optimistic– Persistence in pursuing goals– Operates from hope of success rather than fear of

failure– Sees setbacks as manageable rather than a personal

flaw

Focus on what You Can Do

• What can you do differently, new, or better to shape a different outcome?

• What can you let go of so you don’t waste energy on things that get in the way?

• What emotions do you need to release to move forward with more energy?

Circle of Influence vs. Circle of Concern

Circle of ControlCircle of InfluenceCircle of Concern

CRM

“If people will stop for a moment and put themselves in another person’s shoes…it will help them modify their own behavior. It will help them develop relationshipswith those people.”

Darryl Grigg, Ed.D.Co-Developer,

American Express Emotional Competence Program

CRM

Empathy vs. Sympathy

• Pathos = Feelings• Empathy – Understanding another’s

feelingsEmpathy is about awareness and

understanding of feelings not agreeing with someone who has those feelings

• Sympathy – Sharing another’s feelings in that situation

& SOCIAL SKILLS

CRM

Creating Effective Relationships:

Employ all your emotional competencies – awareness, regulation, motivation, and empathy – to:

• Influence and persuade others.

• Build consensus and support for team goals.

• Motivate and inspire yourself and others to achieve those goals.

"And so there's a real pay-off.  The people who will become the leaders, the people who will become the star performers, are the ones who have the strengths in the key emotional intelligence abilities."

Daniel Goleman, Ph.D.Founder,

Emotional Intelligence Services

CRM

Summary and Quiz Five Essential Competencies of

Emotional Intelligence• Self-_______

• Self-_______

• Self-_______

• _______

• _______________

Relate to Ourselves

Relate to Others

Awareness

Regulation

Motivation

Empathy

Social Skills

Application

Leadership Effectiveness:

Using the 5 Competencies for

Decision Making

Leading Teams

E.I. for Leadership

• Discuss and Report out 3 ways your E.Q. Competency would help a leader make better decisions

• Discuss and Report out 3 ways your E.Q. Competency helps leaders effectively lead teams

Decision Making

Self Awareness:

Self Regulation:

Self Motivation:

Decision Making

Empathy:

Social Skills:

Leading Teams

Self Awareness:

Self Regulation:

Self Motivation:

Leading Teams

Empathy:

Social Skills:

THANK YOU FOR PARTICIPATING

Remember Employee Appreciation Day, March 2nd

“Aligning Gifts, Passion, and Purpose

For Meaningful Work and Job Satisfaction”

Questions or Comments???

Linda J. Ferguson ljfergusonphd@gmail.com

For More Resources

Contact Linda if

you’d like to receive

other articles or

worksheets on E.I.

ljfergusonphd@gmail.comClick HERE for CRM Video Trailer

Linda‘s book “Path for Greatness” is available for bulk orders for your staff.

Contact Linda to arrange a program at your company : (c) 540-588-5928ljfergusonphd@gmail.com

Order her book from the publisher:

http://bit.ly/buynow_PathforGreatness